Superior Home Interiors

We are contacting you regarding the complaint referenced above [redacted] entered into a singed contract with Superior Home Interiors, Incon July **, The he customer was contacted on August **, informing her that her order was ready for deliveryCustomer stated they were unable to accept delivery until August **, or later A date of August **, was scheduled for deliveryAccording to the terms of her signed contract Superior Home Interiors, Incdoes not accept checks on merchandise deliveryThis was stated at the time the delivery was scheduled and outlined in the signed contract Superior arrived to deliver and install at 10:AM August **, [redacted] asked to inspect the merchandise and Superor unpacked all merchandise for her inspection [redacted] refused payment according to the terms of the contractAs of this date the customer has not contacted our office to inform us that there was a problem Superior Home Interiors, Incwarranties against manufacturer defect or faulty installationWe are happy to inspect and adhere to the terms of our warrantyPlease schedule a mutually convenient time for us to inspect Please contact me at ###-###-#### if you have questions Best regards, [redacted] ***

Superior Home Interiors, Incattempted to deliver the customers custom made merchandise as detailed in her signed contractThe customer refused to pay and would not accept deliveryWe attempted a second same day delivery at her request and she once again refused to pay and would not take delivery As of this date, the customers contracted merchandise is ready for deliveryThe customer is liable for the balance due according to the terms and conditions of the signed contract IF you have questions please contact me at ###-###-#### Best regards, [redacted] ***

Good afternoon *** *** Thank you for taking time out of your day to take my call I am following up with you regarding the issue we discussed We have attempted to contact this customer to resolve this issue and have been unable to come to an agreeable time Superior Home Interiors, Incneeds a reasonable amount of time to manufacture the blinds again According to the terms of the singed contact, the customer in entitled to repair but in an ongoing effort to provide excellent customer service, we are offering to provide the customer with a completely new product Manufacture of the product takes 4-weeks The customer is making unreasonable demands that this be done within one week.
The window shade are the color indicated on the signed contract We are also willing to install screen between the customers terrace and his neighbor even though this is not part of our existing contract
The customer has become unreasonable and we are at a loss as to what to do We are willing to replace the shades and provide screen at no additional charge but at a substantial loss to our company
Any help you can provide me in this matter is greatly appreciated
The screen terrace enclosure was not installed on the east side of the balcony Instead of a screen, aluminum sheets were nailed to the balcony divider They are sharp and dangerous The screen terrace unit was installed according to the terms and conditions of the singed contract Standard installation includes a metal privacy partition between terraces Due to the customers concerns, Superior Home Interiors, Incis manufacturing screen panels to replace the privacy partition at no charge Panels will be installed at a mutually convenient time for the customer and Superior Home Interiors, Incwhen manufacture is complete
Window shades don't match the requested color and one of the blinds is 3" less than the width of the window Shade color corresponds with signed contract The size is indicated on the signed contract However, in an effort to support our high customer approval rating, we are re-manufacturing the unit and Superior Home Interiors, Incwill install the product at a mutually convenient time for the customer and Superior Home Interiors, Incwhen manufacturing is complete
Mounting brackets were drilled into the window frame itself creating damage to the window assembly An inspector was sent to the customer to inspect this issue There is no window damage The inspector took photographs of the frames to support this
Mounting brackets are not secured and the roller assembly has created a dangerous condition to my family and year old child The rollers have fallen off the brackets several times An inspector was sent to the customer to inspect this issue There is no damage to the shade or it's compnents The inspector took photographs of the frames to support this.
Please contact me at ###-###-#### if you have any questions or concerns
Best regards,
*** ***

This order was completed on July **, according to the terms of the singed contract and within dates clearly outlined and specified in the customers signed contract No further action is required on the part of Superior Home Interiors, Inc
Please contact us if you have questions at
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The screen terrace enclosure was not installed on the east side of the balcony Instead of a screen, aluminum sheets were nailed to the balcony divider They are sharp and dangerous
Window shades don't match the requested color and one of the blinds is 3" less than the width of the window.
Mounting brackets were drilled into the window frame itself creating damage to the window assembly.
Mounting brackets are not secured and the roller assembly has created a dangerous condition to my family and year old child The rollers have fallen off the brackets several times
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]They did not deliver the merchandise nor even tried to install the balcony enclosure as they claim. When they showed up at my door and before I even had a change to open my mouth they demanded the remaining balance of 745.00.  They came in with only 4 screen panels out of 9 pieces needed to do the work and yet they wanted the money at which time I told them that the agreement was once the work was done I'll pay them the balance.  I filed a filed a suit against Superior Home Interiors.  The court date is scheduled of 10/*/14.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are contacting you regarding the complaint referenced above. [redacted] entered into a singed contract with Superior Home Interiors, Inc. on July **, 2014. 
The he customer was contacted on August **, 2014 informing her that her order was ready for delivery. Customer stated they were unable...

to accept delivery until August **, 2014 or later.  A date of August **, 2014 was scheduled for delivery. According to the terms of her signed contract Superior Home Interiors, Inc. does not accept checks on merchandise delivery. This was stated at the time the delivery was scheduled and outlined in the signed contract. 
Superior arrived to deliver and install at 10:00 AM August **, 2014. [redacted] asked to inspect the merchandise and Superor unpacked all merchandise for her inspection. [redacted] refused payment according to the terms of the contract. As of this date the customer has not contacted our office to inform us that there was a problem. 
Superior Home Interiors, Inc. warranties against manufacturer defect or faulty installation. We are happy to inspect and adhere to the terms of our warranty. Please schedule a mutually convenient time for us to inspect. 
Please contact me at ###-###-#### if you have questions. 
Best regards,
[redacted]

Superior Home Interiors, Inc. attempted to deliver the customers custom made merchandise as detailed in her signed contract. The customer refused to pay and would not accept delivery. We attempted a second same day delivery at her request and she once again refused to pay and would not take...

delivery. 
As of this date, the customers contracted merchandise is ready for delivery. The customer is liable for the balance due according to the terms and conditions of the signed contract. 
IF you have questions please contact me at ###-###-####. 
Best regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I think just based on the paper trail it is safe to say that [redacted] is making  a false statement with regards to the timing. Contract date was 5/**/14 (deposit was cashed in on 6/*/14).  Full balance
was paid on 7/**/14.  The service described in the receipt was not completed and is defective.  It has been 14 weeks since I entered in to the contract with Superior Home Interiors.
I explained the problems to Superior Home Interiors on 7/**/14, via phone, also via a response to the original complaint on the Revdex.com website,  and via a registered  letter that was delivered on 7/**/14.  It has been another 7 weeks since I first
explained to [redacted] and Superior Home Interiors that their work was not completed and is defective. 
The reality of the situation is plain:  I cannot open or close my blinds.  They fall off the brackets, so I've had to block off the area around my windows so that they don't fall on my child.  As to the balcony I am not sure why [redacted] believes that the aluminum sheets that his team nailed on the divider is a "standard" balcony screen enclosure.   It is not stable, moves violently in the wind, and has sharp exposed metal edges.     I also now have holes in my window frames.   
In my numerous conversations with [redacted] he has promised to fix everything.  He promised to fix everything on 7/**/14.   The "inspector" (who also did the actual installation) and his salesperson also promised to fix everything when they stopped by on 8/*/14 to take photos.  The bottom line is nothing has been done.  I am still waiting for them to deliver what was in our contract, so I am not sure how I have been unreasonable.  I think 14 weeks is reasonable to install blinds on 7 windows.  Since Superior Home Interiors has not been willing to complete this project, I think that at some point I will need to hire another contractor to complete everything, but for now I keep waiting....
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: On 7/**/14 I contacted Superior Home Interiors to get an estimate on a balcony enclosure. It was agreed that they would send someone the next day to take the measurement, but the price was $1495.00 and 50% of the charge(750.00) was to be paid the same day in cash because they do not accept checks. I gave the rep the cash money and the scheduled day was to be the following week, Wednesday 7/**/14. On Monday I called Superior Home Interiors to change the date as I had a doctor's appointment on that day and asked them to come Thursday 7/**/14 instead. They call me later that day to change it to Tuesday, if it was ok with me, to which I agree. They came in the next morning with 4 screen panels and right away demanded that I had to pay the balance of 745.00. I told them that yes I have the money but I'll pay the balance once the job was finished because the only thing I've received up to that point was only a piece of paper and 4 panels. One of the people that came in became very upset when I refuse to give him the money. He then call someone from his cell and said that he was living; taking the panels with him. Later that day they came back and I met them downstairs. Again demanded the balance of 745.00. Twice I called the company and tried to reasoned with the person I've dealt with in order to have the job finish before I could pay him the balance, to no avail.Desired Settlement: To get my $750.00 back.

Business

Response:

Superior Home Interiors, Inc. attempted to deliver the customers custom made merchandise as detailed in her signed contract. The customer refused to pay and would not accept delivery. We attempted a second same day delivery at her request and she once again refused to pay and would not take delivery.

As of this date, the customers contracted merchandise is ready for delivery. The customer is liable for the balance due according to the terms and conditions of the signed contract.

IF you have questions please contact me at ###-###-####.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]They did not deliver the merchandise nor even tried to install the balcony enclosure as they claim. When they showed up at my door and before I even had a change to open my mouth they demanded the remaining balance of 745.00. They came in with only 4 screen panels out of 9 pieces needed to do the work and yet they wanted the money at which time I told them that the agreement was once the work was done I'll pay them the balance. I filed a filed a suit against Superior Home Interiors. The court date is scheduled of 10/*/14.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

If you do business with this small, shady company that advertises by fliers, and preys on the elderly, you will be sorry, as I found out. I solicited this one man operation service to install a terrace enclosure, and he wanted $500 cash deposit upfront. He was told that he must register with the coop board to ensure that he was licensed, bonded and insured, but he refused to do so after taking the money, and he issues no refunds. I told him that I would file a complaint with the Revdex.com, NY State Attorney General, a news station and [redacted], but he laughed at me on November *, 2015, and said that he was keeping the $500 for "storage fees".. He also stated that the $500 balance due must be paid in cash before the job is done.. How can he do that? Beware of this con artist, who preys on the public without fear of punishment.

Review: I contacted the Superior Home Interior company in July of 2013, for netting in work around my [redacted]. I was told to put a down payment down of a 1/3, so I gave the man 700.00 cash. He explained that it would be returned, if I canceled and did not take delivery of the work.

I called back that very day to cancel, since I figured I would be unable to collect the entire amount.

[redacted], assured me it would be canceled and my money returned. I continued to call all summer long and was told to wait until after Labor Day again. I waited nothing, I called again after labor day, still I was told to leave messages for the business people. I did leave many messages. Finally, [redacted] told me it was sent last week. I have not received it and am still waiting. I need help! I do not think they are going to give me my money back. I was foolish in handing over the 700 dollars.Desired Settlement: Just my money back!

Business

Response:

ID# [redacted]: We will be issuing a refund to this customer.

Customer Information:

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that it may need you to continue to keep this case open, until deposit is received.

Please remember that They have told me they would refund my deposit since July 2013. Please keep an eye, I have been told to call back continuously or that they are not in because of a holiday.

I have not received this deposit as of January [redacted], 2014.

Review: I received my screen door on June [redacted] -- the day it was installed, I heard the gentleman who was installing it say "Oh [redacted]but when he was finished he showed me the door, & helped me open & closed the door so I thought it was fine. Three days later (June **) I went to open the screen door & the top of the screen pop out of the track & it looks like its was cut too short. I immediately contacted Superior and was told first to fix it myself then when I told him it still wasn't working closing properly & I wanted someone to come and look at it I was told someone would come on Saturday (June **) -and I would get a confirmation on Friday. I didn't receive a call on Friday, I called on Saturday morning & was told that they couldn't get anyone out to me & that I had to wait until Tuesday or Wednesday. I received a call from Superior on July [redacted] at 7:15am telling me that someone would come in the morning (July [redacted]) before 8:30am because I have to be at work by 9:30am-- No one showed up and I had to call to find out what happened. When I called I got the same excuse that no one can come out & now due to the holiday weekend I have to wait until Monday to call them & schedule a visit. This is unacceptable, and unprofessional.Desired Settlement: I want them to make accomodations for me -- I was told that no one could come after 5pm but I should not have to wait until Monday. Either someone needs to come on this Friday morning (July [redacted]) or Saturday (July [redacted]).

7/*/2013

I have not receive a call from Superior Home Interior nor have I contacted them today. I still would like this complaint to proceed.

Consumer

Response:

I have not receive a call from Superior Home Interior nor have I contacted them today. I still would like this complaint to proceed.

Business

Response:

[redacted] Revdex.com Case ID#[redacted] has been satisfied to the customer's staisfaction. No further action is required on our part.

Review: Ok, on November *, 2014 Superior Home Interiors came to my home to install a CUSTOM MADE cabinet to put under my sink and a overhead cabinet on the wall. Firsr of all, the Cabinet under the sink was not CUSTOM MADE to fit my sink. When the guy installed the cabinet under the sink, there was about an inch of space between the sink and the cabinet. The guy asked me to look and see if I liked it. I looked and thought everything was ok. When he walked out of the door, I realized that all around the whole sink was this big space that I could look through and see the floor. Also the cabinet that was on the wall before, they RIPPED out of the wall leaving two nice size holes into my wall. I immediately called the office and told the [redacted]. He ordered them to come back and fix the mess. The guy came back and put some plaster of paris onto the wall and made a complete mess. Then he took the same plaster and filled the inch space between the sink and the cabinet with this white putty looking plaster. He told me not to use the sink for 24 hours. we did not use the sink for 24 hours and when we did use the sink on the 27th hour, the white plaster was hard in some spots and soft in some spots and cracking. Also at the top of the Cabinet is a long crack in it. I sent the picture to the Superior on the same day so that they could look at it. It looks a hot mess for something that is supposed to to be done professional and customized. Actually it looks like something an unexperienced person could have done. I paid 984.00 for these two cabinets and I want my sink looking professional and Custom made to fit the sink , not like trash or please refund me my money back. I paid half of this money so that I could have my bathroom done for Thanksgiving and when they arrived aon 11/*/14 they refused to do the work until I gave them the additional 400.00 otherwise they were threatenig to take the cabinets back to the company. Please get in touch with this company asap. This company should be shut down! Thanking you soo much for your help.Desired Settlement: I want the holes they put in my wall fixed like it was before they ripped 2 wholes into the wall. I want the cabinet under the sink to be made to fit the sink like we discussed. I dont want all that plaster around my sink, closing the gap between the sink and the cabinet and I want another cabinet that is not cracked. They also sent the marble in the cabinet cracked.

Business

Response:

[redacted]

Better Busines Bureau

Dear [redacted]:

I am contacting you regarding the complaint filed by [redacted]. I am happy to report that this complaint was satisfied with the customer 100%.

Last week Superior Home Interiors, Inc. sent a manufacturing rep to [redacted] residence and we replaced the top of the cabinet completely and the customer indciated 100% satisfaction with the materials, workmanship, and personnell.

Please contact us if you have further questions at ###-###-####.

Best regards,

Superior Home Interiors, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am still waiting to see if the white grout starts cracking like the first time. I see a crack in the white grout in one area already. Even after we did not touch the sink for 4 days, that grout is still cracking. I do believe that it is going to give me problems just like the first time. That does not look like a professional job when the grout cracks all in the middle. Please allow me at least 1 more month to see if it is still a problem cracking.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I'm writing this complaint only because I would never want anyone to go through what my mom went through with this company.

We received a flier under our door advertising window treatments. My mom called and a very nice gentleman came to out home to do the measurements and took a deposit. We advised him that we would like to have these blinds within the next few weeks (2 weeks preferably) and he assured us that we will.

Seven weeks later and numerous phone calls to the company (which was answered by a loud "yo" instead of hello) my mom and I were assured that the delivery will be this week. I should have picked up on the signs from the unprofessional and rude conversation but we already left a deposit and got this far.

The delivery day finally came and a very rude (not the man that took the original measurements) was at the door demanding the rest of the payment in cash before his guys can do the work. My mom told him that we first wanted to see the blinds and see how they look but he refused and became extremely angry. He told his guys to start carrying out the boxes and said "if I want I can take your money". My dad was not home at the time and my mom was very frightened and gave the man the money and he left. Hour or so later his guys realized that the measurements were wrong and they couldn't fit the blinds so they left and came back a short while later and started to cut and drill. The end result was beyond terrible. Instead of one long piece of blinds, it's chopped up into three and there's a piece missing at the end. My mom was too afraid to say anything and broke down crying to me on the phone after they left. She was yelled and scared and spent a lot of money on something that turned out to be a disaster. After they left, the maintenance man from the building ran our door bell to tell us that they threw he boxes right in the front of the lobby and left.Desired Settlement: The desired outcome would be for someone to come and take the horrendous blinds and issue a refund so this nightmare could be over.

Business

Response:

We are contacting you regarding the complaint referenced above. [redacted] entered into a singed contract with Superior Home Interiors, Inc. on July **, 2014.

The he customer was contacted on August **, 2014 informing her that her order was ready for delivery. Customer stated they were unable to accept delivery until August **, 2014 or later. A date of August **, 2014 was scheduled for delivery. According to the terms of her signed contract Superior Home Interiors, Inc. does not accept checks on merchandise delivery. This was stated at the time the delivery was scheduled and outlined in the signed contract.

Superior arrived to deliver and install at 10:00 AM August **, 2014. [redacted] asked to inspect the merchandise and Superor unpacked all merchandise for her inspection. [redacted] refused payment according to the terms of the contract. As of this date the customer has not contacted our office to inform us that there was a problem.

Superior Home Interiors, Inc. warranties against manufacturer defect or faulty installation. We are happy to inspect and adhere to the terms of our warranty. Please schedule a mutually convenient time for us to inspect.

Please contact me at ###-###-#### if you have questions.

Best regards,

Review: I ordered custom screens, they do not fit windows properly. Bugs still coming in my home.

Installation date June [redacted], 2013, 30 mintutes later called back office to report screens not fitting window and there is a latch missing.

Since June [redacted] I have made at least 3-4 calls per week for the last 4 weeks to the business office. I was told over and over the matter would be rectified.

And to this date 7/*/13 no one has come to my home to fix my ordered screens or bring the missing pieces of the producted.Desired Settlement: The person or employee who took the measuresments of my windows for custom fitted screens should return to my home and make sure that the screens fit each window properly.

They were too quick to take the cash and not do as they contract stated they would. If this matter is not rectified quickly I wish to have my money returned to me and they can take their ill fitted screens back.

Business

Response:

[redacted]:

I am contacting you regarding the ID number referenced above. We have contacted [redacted] twice. We have ordered the parts for the repair. We were informed by the manufacturer that the parts are on back order. We will contact [redacted] when we receive the parts to schedule a mutually agreeable time. We expect to recieve the parts on or before 9/**/2013.

Please let me know if you have any additional questions or concerns at ###-###-####.

Best regards,

Review: I decided to use this company after researching their complaint history on the Revdex.com website,which this company advertises to be a member of. The repair staff of Superior Home Interiors,Inc. I found to be lacking in the necessary skills to perform their job functions in a professional,timely manner. I had to supply the staff with tools and equipment to complete the job. I was left with a "pigtail" light fixture for two days because the staff was removed from the job by the constant phone calls of their boss. The gentlemen who I originally dealt with refused to give me a business card identifying himself,and wouldn't pick-up the phone to answer my repeated calls from my I made to the two(2) phone numbers that were listed on the company flier;###-###-#### or ###-###-####. During the course of the replacement of the kitchen counter-top- the sink which was to be re-installed fell resulting in bend cooper under sink connections on the faucet. This resulted in the faucet being unusable and I had to purchase and have installed a new kitchen faucet by the building Maintenance Staff,at a additional cost to me of $125.00. Company representative demanded half of total cost upfront and the balance C.O.D on the day the work was supposed to begin. Representative didn't come to my home on January **,2014,or January **,2014. I was promised that work would be completed in one day.Desired Settlement: No settlement requested - for Revdex.com information only

Business

Response:

[redacted]:

We are responding to your inquiry. We were just notified of this issue. We have been attempting to schedule an inspection at a mutually convenient time. Inspection will occur during the week of April **, 2014.

We we will determine what action is necessary, if any, following the inspection. The consumer has been difficult to reach and we do not understand what the consumer is requesting.

Superior Home Interiors Inc. will address any issues in accordance with the consumers signed contract.

Please see contact me at###-###-#### if you have any questions.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Superior Home Sales Representative informed me two weeks ago that he was sick and would contact me after Easter. I initiated contact with Superior Home Decorators have having problems with the Horozontial Blinds . I did receive a call from [redacted] today regarding a visit. He as the Sales Representative that I dealt with should've inspected the finished work,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The site inspection was performed. There were no issues with the product quality, workmanship, or the service received.

Superior Home Interiors is committed to customer satisfaction. The customer is requesting a new valance and additional plumbing work not in the original scope of work or contract.

Superior Home Interiors will replace the valance. The valance comes in two separate pieces due to the length. The customer is requesting a single valance. Superior Home Interiors, Inc. will replace the two part valance with a single valance. Additionally, in an effort to maintain our high customer satisfaction rates, the steel plumbing in place (not PVC as originally documented) will be replaced with copper piping. This was not part of the original contract, however, this item will be included and a change order will be issued.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]OMG. I JUST WANT THIS ISSUES RESOLVED. I WASN'T HAPPY WITH THE OVERALL QUALITY OF SERVICES. I WILL NEVER DO BUSINESS AGAIN WITH SUPERIOR HOME DECORATORS AND I WILL SUGGEST TO MY NEIGHBORS THAT THEY DONT CONTRACT TO HAVE SERVICES PROVIDED BY SUPERIOR HOME DECORATORS.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I placed an order with Doug from Superior Home Interiors for a set of radiator covers on June *, 2015. I gave a deposit of $850 and signed the agreement which stated that my money would be refunded minus the fee for the onsite visit if I decided to cancel the order within three business days of placing the order. I decided to cancel the order the next day, June [redacted]. I sent Doug many texts and tried to call him many times. On June [redacted] I sent a certified letter to Superior stating that I wished to cancel. The certified letter was returned to me. I finally spoke to Doug on July *, about one month later. He told me that he would return the money minus the service fee. He said the check would be put into the mail the following week. It is now July **, 2015 and I have not received the refund.Desired Settlement: I would like to receive my money back which would be: $850 minus the onsite visit fee. I have saved the returned letter for evidence.

Business

Response:

We apologize for our delayed response due to our summer vacation shut down. In an effort to deliver superior customer satisfaction, we are willing to issue a refund to [redacted] even though her signed contract does not allow it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I have not yet received a refund check from Superior Home Interiors. Also, they state that my signed contract does not entitle me to a refund when in fact, it does. Please see attachments which show the signed contract and the terms of the refund. I carefully followed the instructions for cancelling the order by sending a certified letter and texting Doug from Superior Home Interiors many times the day after I placed the order. Please also see the attachments which show the cancellation letter I sent to them via certified mail the day after I placed the order with Doug. The certified letter was returned to me after numerous delivery attempts. The post office advised me that the returned letter is evidence proving that I sent the letter within the specified time frame on the contract. I will consider the complaint to be resolved once I have received and deposited the check from Superior Home Interiors. Thank you. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I have attached a copy of [redacted] endoresed check (both front and back images).

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They did send the refund check and it has cleared in my account. Thank you!

Sincerely,

Review: We ordered a terrace enclosure and blinds on 5/**/14. We have not received anything so far and every time we speak with them they say it will take longer and they are waiting for the factory.

On a side note the reason that we are getting a balcony enclosure is for safety. [redacted]. We need to get this product ASAP and have a contractor who can do it in 1 week. However Superior Home Interiors refuses to give us our deposit back and has not scheduled an installation date.Desired Settlement: I would like a refund because we have not received the services.

Business

Response:

This order was completed on July **, 22014 according to the terms of the singed contract and within dates clearly outlined and specified in the customers signed contract. No further action is required on the part of Superior Home Interiors, Inc.

Please contact us if you have questions at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

1. The screen terrace enclosure was not installed on the east side of the balcony. Instead of a screen, aluminum sheets were nailed to the balcony divider. They are sharp and dangerous.

2. Window shades don't match the requested color and one of the blinds is 3" less than the width of the window.

3. Mounting brackets were drilled into the window frame itself creating damage to the window assembly.

4. Mounting brackets are not secured and the roller assembly has created a dangerous condition to my family and 2 year old child. The rollers have fallen off the brackets several times.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good afternoon [redacted]. Thank you for taking time out of your day to take my call. I am following up with you regarding the issue we discussed. We have attempted to contact this customer to resolve this issue and have been unable to come to an agreeable time. Superior Home Interiors, Inc. needs a reasonable amount of time to manufacture the blinds again. According to the terms of the singed contact, the customer in entitled to repair but in an ongoing effort to provide excellent customer service, we are offering to provide the customer with a completely new product. Manufacture of the product takes 4-6 weeks. The customer is making unreasonable demands that this be done within one week.

The window shade are the color indicated on the signed contract. We are also willing to install screen between the customers terrace and his neighbor even though this is not part of our existing contract.

The customer has become unreasonable and we are at a loss as to what to do. We are willing to replace the shades and provide screen at no additional charge but at a substantial loss to our company.

Any help you can provide me in this matter is greatly appreciated.

1. The screen terrace enclosure was not installed on the east side of the balcony. Instead of a screen, aluminum sheets were nailed to the balcony divider. They are sharp and dangerous. The screen terrace unit was installed according to the terms and conditions of the singed contract. Standard installation includes a metal privacy partition between terraces. Due to the customers concerns, Superior Home Interiors, Inc. is manufacturing screen panels to replace the privacy partition at no charge. Panels will be installed at a mutually convenient time for the customer and Superior Home Interiors, Inc. when manufacture is complete.

2. Window shades don't match the requested color and one of the blinds is 3" less than the width of the window. Shade color corresponds with signed contract. The size is indicated on the signed contract. However, in an effort to support our high customer approval rating, we are re-manufacturing the unit and Superior Home Interiors, Inc. will install the product at a mutually convenient time for the customer and Superior Home Interiors, Inc. when manufacturing is complete.

3. Mounting brackets were drilled into the window frame itself creating damage to the window assembly. An inspector was sent to the customer to inspect this issue. There is no window damage. The inspector took photographs of the frames to support this.

4. Mounting brackets are not secured and the roller assembly has created a dangerous condition to my family and 2 year old child. The rollers have fallen off the brackets several times. An inspector was sent to the customer to inspect this issue. There is no damage to the shade or it's compnents. The inspector took photographs of the frames to support this.

Please contact me at ###-###-#### if you have any questions or concerns.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I think just based on the paper trail it is safe to say that [redacted] is making a false statement with regards to the timing. Contract date was 5/**/14 (deposit was cashed in on 6/*/14). Full balance

was paid on 7/**/14. The service described in the receipt was not completed and is defective. It has been 14 weeks since I entered in to the contract with Superior Home Interiors.

I explained the problems to Superior Home Interiors on 7/**/14, via phone, also via a response to the original complaint on the Revdex.com website, and via a registered letter that was delivered on 7/**/14. It has been another 7 weeks since I first

explained to [redacted] and Superior Home Interiors that their work was not completed and is defective.

The reality of the situation is plain: I cannot open or close my blinds. They fall off the brackets, so I've had to block off the area around my windows so that they don't fall on my child. As to the balcony I am not sure why [redacted] believes that the aluminum sheets that his team nailed on the divider is a "standard" balcony screen enclosure. It is not stable, moves violently in the wind, and has sharp exposed metal edges. I also now have holes in my window frames.

In my numerous conversations with [redacted] he has promised to fix everything. He promised to fix everything on 7/**/14. The "inspector" (who also did the actual installation) and his salesperson also promised to fix everything when they stopped by on 8/*/14 to take photos. The bottom line is nothing has been done. I am still waiting for them to deliver what was in our contract, so I am not sure how I have been unreasonable. I think 14 weeks is reasonable to install blinds on 7 windows. Since Superior Home Interiors has not been willing to complete this project, I think that at some point I will need to hire another contractor to complete everything, but for now I keep waiting....

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On June *, 2014, [redacted] of Superior Home Interiors, Inc came to my home to measure my balcony to install a balcony enclosure in 2-3 weeks. However, after I gave him $788.00 in cash, as a down payment on this date, I called him to say that I changed my mind about doing the enclosure. He didn't say that he would give my money back but did say that he will charge me $150.00 for my cancellation. On Monday, June *, 2014, I sent a letter of cancellation via certified mail and return receipt. I tracked this via [redacted]. Two notices were left at this company's address but this company has not pick up my letter. Superior Home Interiors, Inc still has not given me a refund. It has been more than ten days and even their contract states in ten days that a customer would receive their refund.Desired Settlement: I would like my refund. Revdex.com will remind this company of their rating. Note, I still have my receipt on their company letterhead that outlines the terms of agreement that I mentioned in my complaint. I was unable to upload to [redacted] because of the format. If a copy is needed by [redacted] then, how should I proceed?Thank you

Business

Response:

Superior Home Interiors, Inc. entered into a signed contract with [redacted]. As specified in this contract, we do not offer refunds outside of the documented cancellation period and with the appropriate documentation.

Due to Superior Home Interiors, Inc.'s efforts to maintain our high customer satisfaction levels, we have sent [redacted] a refund.

Please contact us if you have any questions at ###-###-####.