Superior Home Services

Revdex.com:At this time, I have not been contacted by Burger Iron Works Inc. regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, my complaint, ID [redacted] regarding Burger Iron Works Inc. has been resolved.  Thank you for you help...

with the above listed complaint.  The business contacted us and repaired the railing and we are now satisfied.    Sincerely,[redacted]

We hired [redacted] in October 2013 to complete a pergalo and outdoor kitchen. He started the work immediately and has abondened the project. He started the work immediately and took. 6000 deposit. The pergalo is 90% complete. He would come every couple if weeks and start another project and tell us he needed another check. The outdoor kitchen is about 10% done. We have called and texted [redacted] and no or little response. His favorite is I will call you right back. We have tried everything. We have paid him all but 800 of what we owe him. It has been 9 months and still dealing with the mess in our yard. We have tried calling him every few days he does not answer. However if we call him from a different line he doesn't recognize he answers and gives us a line or another story and then proceeds to tell us he will call us back witha schedule in a couple of hours. He never returns that call. Desired SettlementWe have bids that come close to 8000 to complete the kitchen. We are asking for a refund of that money. Business Response To whom it may concern We started the project immediately then the changes started all the way to more concert to total layout of kitchen to more appliances to raised Granit bar on top of demanding we work threw the winter on days that were not conducive an the project has grown several times in size an she has tried to make me stay with the same budget in accordance to our last meeting there is over $3600 left in the project an I have not been able to do to put this job on an invoice or contract due to the rapid changes also I have had some medical issues since January after getting the flu from working on there project in the freezing rain trying to please this person that has lead to 4 different weeks in the hospital since the first of the year Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)$3600 does not match what are accounting records show! However, if he can get the job done within the next 2 weeks we will gladly pay the additional 3,600. Final Business Response First off here was no set amount written o contacted for this project and having said that there were multiple changes to the project by mrs [redacted] that increase the cost above an beyond there idea of the cost we accommodated the [redacted] fare above what most any one would take her temper fits an her verbal abuse further more it is unreasonable for her to ask for a refund when this was an open ended project with ever change style as well as lay out an as fare as 8000 to finish is a fictitious amount by some who want some else to pay for her project

Paid Mr. Grimes in full $15,765.00 on 08/18/14 for a 3 to 4 week job. Ran off with 11,000 and blocked calls. Scammed. Met with[redacted] in July for an expansion in adjoining suite. He stated he could so it in 3 weeks to 4 maximum. Paid him in full $15,765.00 on 08/18/14. He went and cashed the check (never deposited) and then waited 3 weeks to ever come by. Finally they demod walls and then vanished for 2 more weeks. He extended our completion date to 9/26/14 to 9/30/14. It never happened. Eventually a ceiling grid was installed (he never paid them) and electrician installed some pre-lighting (he never paid them) and then he started to ignore all calls and emails. He left us with a gutted unit and cost us 3 months of rent as well at over 1,500.00 per month. According to his contract, he still owes us $11,130.00 in work. I have requested this by email since we have no other means to contact. Attempted certified mail, but it was rejected. This is the breakdown from his quote sheet balance and duties he failed to ever perform. $990.00 for the doorway to be opened. (not started or completed and no materials purchased)$2,500.00 for 1000 sf of laminate flooring. (not started or completed and no materials purchased)$2,900.00 for lights and fans. (not completed) The Electrician stated his bill was $1,600.00 and that has been deducted from the original amount of $4,500.00$950.00 for retrofitting of ducts. (not started or completed and no materials purchased)$1,100.00 for ceiling & fixtures painting. (not started or completed and no materials purchased)$965.00 for drywall repairs. (not started or completed and no materials purchased)$850.00 for metal framing. (not started or completed and no materials purchased)$875.00 for painting walls and trim - only primer was done (not completed)Total owed to [redacted], LLC for work never completed is $ 11,130.00We have since had to spend another 10,000.00 to get this completed and it needs to be refunded. We have been told his goal is to chapter 7 out of all of these jobs and keep the money by family members. We simply want our proceeds returned immediately regardless. We have all emails, voicemails and numerous witnesses to back all of this up and he also needs to pay these other individuals because now they are trying to collect from us due to his failure to pay. He also got caught never pulling permits. It's been a nightmare. Desired SettlementWe just want our $11,130.00 refunded. If we added in lost rent this would show us over $20,000.00 in debt due to this mess. Estimated loss of revenue is another $25,000.00. I think we are being more than fair asking for OUR money back. Business Response We tried working this out an after a lot of communication problems with [redacted] we were 75 % complete with all construction on an estamated price they became aggressively on reasonable on our work schedule by not allowing us 24 hour access by changing the locks on the building an dening us access for our workers even in mon thur fri normal working hours an were very negative to all subcontractors every time they were thereConsumer Response (The consumer indicated he/she DID NOT accept the response from the business.)This is 100% untrue on being 75% complete. It was about 15% complete. We have very detailed time stamped pictures showing everything that was don and the condition he left it in when he abandoned the project and have remained in contact with all sub contractors (they love us and [redacted] never paid them) We even used all of them to finish our project. We were never negative to any of them and can get affidavits from the painter, the electrician and the ceiling companies to show this easily. After 2 1/2 months, the key was changed and we told[redacted] we would allow access any day of the week and at any time as long as we had a simple 30 minutes notice. Have emails to confirm this also. He removed items belonging to the landlord without permission so we had to make sure we did not allow more to be removed. The amount stated not completed in the original complain is proof "75%" is fictitious. Again, we have all emails and voice mails to disprove [redacted]s accusation of "communication problems" and all proof to show he abandoned this project in ruins. Pictures, sub contractor affidavits that we will obtain this week to solidify his lack of work as well numerous witnesses. These lies are ridiculous but thankfully we have VERY detailed records. Final Business Response

Cashed check, but services were not rendered. On June 17th, 2015, we discussed plans of installing back splash in kitchen, repairing walls that where needed, and installing counter tops. Per our conversation on June 17th, 2015, a deposit of $300.00 was needed for materials and supplies for the work to be done. As of this date no work has transpired. I've made several attempts June 22nd & June 27th via calls, and or text messages to have services rendered but all efforts have been ineffective. Desired SettlementI want my money back, so I can have to work completed by other contractor.

Darren Grimes refuses to refund our deposit for painting our home. He never provided the promised service.We contracted Mr. Darren Grimes (prop of Sup home service ) to paint the interior of [redacted] Rd on Sep 30, 2014. His quote included the services and the cost of the job. As per his request, he was advanced half the amount which was $3,450 ahead of time. However, Dr Grimes made misrepresentations. In that he did not have the capabilities nor the organizational structure that is required to complete the job. The check for the advance was in cashed immediately and Grimes left town promptly on vacation. Subsequently all communication was via his delegate Krystal, who was unable to follow through. The contracted work was not started at all as promised. As we later found out, grimes nor his company had no painting expertise. The job was to be "sub contracted" to another group who was contacted and found on [redacted]'s List. This was not acceptable to us. After further discussions which failed resolve this situation, we asked Mr. Grimes to cancel the project and return 50% of the advance paid. This was deemed more than fair because no work was actually done except for the purchase of paint at a cost $300.Immediately after this incident, Darren Grimes supposedly filed bankruptcy and all communication was lost. In addition to this, $350 was paid as an advancement on another project at[redacted]. This was a separate agreement that was for repairs on the house. This work was not completed nor the money returned. Desired SettlementWe are seeking a refund of $1725 which is 50% of the advance paid.