Superior Homes

*** called on Monday, let phone ring twice, then hung upon WedManager of [redacted] [redacted] ) homes called and made appiont for Tuesday the Novbut was suppose to call and comfirm a time, he has not done thatwaiting on time and to see what they are planning on doing when they come Tuesdaythanks [redacted] 11/14/

We dispute the homeowner's account of what transpired We did our exterior covered the way Mrs [redacted] requested She specifically stated that she did not want the finished look to appear as a specific neighbor's home was done We did one window and requested she look at it and confirm it was to her satisfaction, which she did We then proceeded with the job in that manner The [redacted] did contact us sometime later (possibly months) to indicate that they did not like the exterior coverage We did discuss changing it There was some discussion about what was going to be done and some discussion about the possibility of Energy Wise needing to charge them a nominal fee to cover costs since the original coverage was done as they requested and they now decided they wanted it done differently However, in Mr [redacted] complaint to the Revdex.com we now see that he is addtionally stating that something is "crooked" If indeed that is accurate, he would obviously be entitled to a correction of that and we are happy and willing to take care of that I called Mr [redacted] this morning to arrange a time to visit his home, but I received a voice mail to which I did leave a message requesting he contact us I will call him again later today and follow up again tomorrow, if he doesn't return the call

We are in receipt of the complaint filed by [redacted] / [redacted] , and would like to respond. She purchased a home that was a display home on our sales center. In order for this home to go into a the mobile home community she chose, we needed to install a window on the end that faces the road. ... We installed the home for her in November 2013. We did not install the window until approximately March or April of 2014. I have a copy of an email attached from Donna requesting this to be installed from March 25, 2014. Our crew installed the window, and then received notice that she didn't like how there was not a molding around the window. Yes, she told us that she would like to be there when we came back to fix this, however we had an opening and wanted to get her taken care of, as we pride ourselves in our service and the promptness of our service. We want happy customers. Shame on us for not advising the customer we were coming out. We do admit that our guy did not "fix" the correct window. He said he could see nothing wrong on any of the windows, so he worked on the one that he thought seemed like it needed adjustment. We tried to get in contact with Donna a couple times to come out and correct the issue and she eventually said just forget it. We haven't heard anything from her since and figured that the problem had been resolved. The reason she may be seeing three different shades of siding is due to fading. Again, this was a model home that sat on our lot for about a year, so it was in the sun that entire time. Blue siding fades. The siding that was on that home has since been discontinued, and we are not sure that we can get access to that particular color anymore. Our sales manager also lives in the same mobile home community and drives past her home everyday. He does not see anything wrong with her home or any difference in siding colors. All other service issues that have been turned into us have been turned into [redacted] Homes who honors the factory service, and they have been resolved. The skirting that she is requesting. She mentioned to us that she had a hole in a piece and wanted it replaced. We have no problem with doing this for her. She was supposed to get back to us and let us know how many areas needed replaced and when we could come get this issue resolved. We are qualified workers and should be able to come get this situation handled. If not us, [redacted] Homes should be able to get taken care of what needs done. We will need to visit her site when she allows us so we can assess what material we may need and to assess if the entire front of the siding needs replaced as she says.

Superior Homes do have my phone number I never changed it but I did change my email addressI sent the new email address and again my phone number to: http://www.superiorhomes.com/contact.htmlon 10/27/ [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

We would like to schedule a time for someone from our service crew to come out and assess the materials and scope of work that needs done, so we can order the proper material.We just tried to email *** *** at the email that we have on file for her and it came back as invalid. We need the correct contact information in order to get this resolved

We dispute the homeowner's account of what transpired.  We did our exterior covered the way Mrs. [redacted] requested.  She specifically stated that she did not want the finished look to appear as a specific neighbor's home was done.  We did one window and requested she look at it and...

confirm it was to her satisfaction, which she did.  We then proceeded with the job in that manner.  The [redacted] did contact us sometime later (possibly months) to indicate that they did not like the exterior coverage.  We did discuss changing it.  There was some discussion about what was going to be done and some discussion about the possibility of Energy Wise needing to charge them a nominal fee to cover costs since the original coverage was done as they requested and they now decided they wanted it done differently.  However, in Mr [redacted] complaint to the Revdex.com we now see that he is addtionally stating that something is "crooked".  If indeed that is accurate, he would obviously be entitled to a correction of that and we are happy and willing to take care of that.  I called Mr. [redacted] this morning to arrange a time to visit his home, but I received a voice mail to which I did leave a message requesting he contact us.  I will call him again later today and follow up again tomorrow, if he doesn't return the call.

We are in receipt of the complaint filed by [redacted]/[redacted], and would like to respond.
She purchased a home that was a display home on our sales center. In order for this home to go into a the mobile home community she chose, we needed to install a window on the end that faces the road. ...

We installed the home for her in November 2013. We did not install the window until approximately March or April of 2014. I have a copy of an email attached from Donna requesting this to be installed from March 25, 2014.
Our crew installed the window, and then received notice that she didn't like how there was not a molding around the window. Yes, she told us that she would like to be there when we came back to fix this, however we had an opening and wanted to get her taken care of, as we pride ourselves in our service and the promptness of our service. We want happy customers. Shame on us for not advising the customer we were coming out. We do admit that our guy did not "fix" the correct window. He said he could see nothing wrong on any of the windows, so he worked on the one that he thought seemed like it needed adjustment. We tried to get in contact with Donna a couple times to come out and correct the issue and she eventually said just forget it. We haven't heard anything from her since and figured that the problem had been resolved.
The reason she may be seeing three different shades of siding is due to fading. Again, this was a model home that sat on our lot for about a year, so it was in the sun that entire time. Blue siding fades. The siding that was on that home has since been discontinued, and we are not sure that we can get access to that particular color anymore. Our sales manager also lives in the same mobile home community and drives past her home everyday. He does not see anything wrong with her home or any difference in siding colors.
All other service issues that have been turned into us have been turned into [redacted] Homes who honors the factory service, and they have been resolved.
The skirting that she is requesting. She mentioned to us that she had a hole in a piece and wanted it replaced. We have no problem with doing this for her. She was supposed to get back to us and let us know how many areas needed replaced and when we could come get this issue resolved.
We are qualified workers and should be able to come get this situation handled. If not us, [redacted] Homes should be able to get taken care of what needs done. We will need to visit her site when she allows us so we can assess what material we may need and to assess if the entire front of the siding needs replaced as she says.

Mr. [redacted] ([redacted]) is using this company's information with the intent to mislead his customers. He will not return my calls or emails. [redacted] entered into a contract with me. I paid him $1,000 for a 4 day rental via check [redacted] which he cashed 5/7/2014. The description of his property as listed on the website is deceiving. Everything about the property wreaked carelessness. All the claims made are inaccurate and were listed with the intent to defraud his customers. I have called him and emailed him several times but he refuses to contact me. I have pictures and eye witnesses to prove my claim.Desired SettlementI am owed a refund and want to resolve this in an amicable manner. I am prepared to seek support form my local congressman and senator if necessary. We are a military family and $1,000 does not come easy to us. Please own up to your actions and contact me. Honor and our word is all we have in life.Business Response Ms. Valezquez did text/email me 8.5 hrs after checking in (which was 4 hours early, I believe. My computer has been down for over a week now, so I have had to try to use my phone to respond. I emailed her back about an hour later (when I saw it, and told her that I was surprised and sorry; if she had contacted me earlier, I could've gotten my cleaner out there, and would be happy to do so the following morning- I received no response to this. She also said "it was humid" (um, it's the beach?), to which I replied to turn the A/C on to get some of the humidity out. I'm not sure about the carpets- I haven't been down there in many months myself, but the previous renter who had just left 3 days prior thanked me for a wonderful time and beautiful place, and that they'd be back later this year. Looking back in my phone now, I did receive a voice-mail from Ms. [redacted] however had had an insane week, including my mother-in-law being hospitalized, and haven't even had the chance to return many missed calls. I am going to check out the house this weekend, and see what merit Ms. [redacted] accusations hold, or if she may just be being overly picky. I would like to point out that I did heavily discount this week for her. Her complaint description of "using this company's information with the intent to mislead his customers" is borderline libel in itself, and although visibly upset, she should be more careful about the words she uses if, in fact she wants to "amicably resolve this". Using those words doesn't seem so. Consumer Response - I have phone logs from my cell phone carrier showing the dates/times I tried to reach the gentleman. My logs prove that his statement about only getting 2 phone calls, and one of them being 8.5 hours after check-in is incorrect.-I have an email showing that I outlined all of my complaints to the gentleman, (pictures included) to show the items I was complaining about. I also have his reply where he only mentioned "turning on the ac to remove the smell". No mention of getting his cleaning people to the property or any acknowledgment of all of the other issues.-While I understand that "life happens". I cannot accept that any responsible business owner would not return a phone call to at least acknowledge there is an issue.Today, June 9th, 8 days after checking out, I am yet to receive a call. Furthermore, when a business owner describes a property in a manner that is deceiving, that person loses credibility. To make matters worst, not returning calls and having a generic reply to emails only added to the bad perception I have of this person. While him and I negotiated the price of the property, my offer (which he accepted) was based on the property described on the website. This description again, isn't fitting of the actual state of the beach house.I paid $1,000 for a rental starting on Thursday May 29th after 11 am checking out that Sunday by 6pm. I do not feel that I have been out of line or that I have made any inaccurate statements about this property or the manner in which we have been treated. I am hereby requesting to be refunded part of the fees I paid for this property. I am willing to negotiate this amount, but require immediate response. I have forwarded a copy of all my documentation to include pictures, emails, phone records and the Revdex.com complaint to the legal office aboard our military installation.I will await a response before asking them to proceed on our behalf.[redacted]Please note that I have tried to contact the website that houses the review services and advertising of the property and have not received a response. Coincidentally, there are 23 complaints on the Revdex.com with regards to false property descriptions[redacted]Respectfully,[redacted]