Superior Hyundai South

Mr [redacted] who has his own used car business made it clear to us when he left our facility that he was going to blast us on social mediaWe take exception to his handling of the situation and are pleased to not do business with him in the future He purchased the part on 2/19/and attempted to return this electronic part over months laterThe invoice for the transaction which is attached clearly states that electronic parts are not returnableThis is a common condition of sale with electronic parts since it is difficult to verify the functionality of electronic parts upon return once the packaging has been breached

We have been in contact with the customer and are in the process of resolving the situation to the mutual satisfaction of both parties

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

This is my correspondence to this complaint. Ms***, I received your complaint and apologize that your vehicle concerns have not been addressedIt does seem like a great deal of time has passed since we agreed to touch up the bumper and repair the vent. My toupaint team is
here every Monday afternoonIf it would be convenient for you, could you drop off your car next Monday morning and then pilater in the evening for us to address these items? Thanks! *** *** ***General Manager | Superior Hyundai South *** ***
*** ***
***

We have an appointment set up with Ms*** on Monday, August 29th to address her concerns

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Please note the response provided the business is inaccurate; however, two days ago the new Parts Department Manager refunded the amount in dispute, @ $Based on this refund I consider my complaint resolved but find the business' response to be incorrect
Regards,
*** **

We contacted the Customer and reached a mutually agreeable resolution to the problem

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement
and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I had to reschedule the appointment to next Tuesday, September I will follow up with you after that date. Regards, *** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Upon receipt of this complaint, we contacted the customer and resolved the matter.

Our GM has reached out to the Customer via phone and email to address this issue. If as of this response a connection has not been made, she can contact Jim [redacted] at 513-[redacted]

Mr. [redacted] who has his own used car business made it clear to us when he left our facility that he was going to blast us on social media. We take exception to his handling of the situation and are pleased to not do business with him in the future.
He purchased the part on 2/19/16 and attempted to...

return this electronic part over 2 months later. The invoice for the transaction which is attached clearly states that electronic parts are not returnable. This is a common condition of sale with electronic parts since it is difficult to verify the functionality of electronic parts upon return once the packaging has been breached.

We have been in contact with the customer and are in the process of resolving the situation to the mutual satisfaction of both parties.

[A default letter is provided here which indicates your acceptance of the business's response.  If...

you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]