Superior Information Services and Consulting

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

We have days warranty on all services, except virus removalIt is very unlikely that anyone from our store could have said what she ( [redacted] ***) is claimingHowever, when contacted she said that she did not file the complaint and that she is not aware of it, her wife may have filed it for herShe also said there may have been a communication between her wife and our store personnel Anyway, on April ***, we reached out to her, told her that she can come back with the laptop anytime during our store hours and that her laptop was still under warranty and we would resolve any issue that the laptop may have related to the orderShe said she would be busy during the week and that she will come by during the weekend Yesterday, April ***, She ( [redacted] ***) came in to the store to drop off the laptopAfter we signed in her laptop for warranty work and confirmed that all issues related to the order will be resolved, she demanded to know "WHEN WILL IT BE READY!"We told her that we will expedite her order on a priority basis but cannot give her a specific date before we determine the status of the laptopAt this point she utters profanity and snatches her laptop from the desk and storms out of the storeI went after her and requested to calm down and told her at least she would have to sign off the paper if she want to take her computer back, at this point she storms back into the store picks up paperwork belonging to other customer's order and tare them into half and storms out againI should have all or part of it on video of our store surveillance system Her laptop is still under warranty, we are willing resolve the issue related to the order, but for some reason, personal or emotional, she does want our service we are willing to give her a full refund