We received the message from the Revdex.com stating that [redacted] did not accept our offer We are not really sure how to respond to that considering we gave him optionsOne; Provide proof of payment or Two; pay the outstanding balance He contacted us directly and elected to pay We even offered him a $discount for his inconvenience He sent and we received a check for $He said that he felt the person that made the mistake should cover the $ As you know can imagine, that is not a realistic solution We are all human and mistakes do happen We consider this matter closed at this pointPlease let me know if there is anything else that we need to do to close this out on your end
It is my understanding that this customer is retracting this -- they are in the process of being installed prior to receipt of this please let me know if in days they do not retract you can get me on my cell [redacted] Tell us why here
In June 2017, we contracted with [redacted] to install 1 garage door at the property located [redacted] *** We processed the order, and entered a deposit made, but TGS Garages & Doors never ran the deposit on his credit card. When processing our open accounts we discovered... this discrepancy and have asked [redacted] to either provide us with a copy of a credit card statement showing the $300 deposit amount paid to TGS Garages & Doors OR to pay us the balance amount due. Attached is a copy of our credit card processing for the entire period of June 1, 2017 through February 1, 2018, none of which includes a charge to [redacted] ***Thank you for your assistance in this matter. Rhonda T***Customer Service Manager [redacted]
We installed a garage door and opener on 6/13/14. The customer contacted us on 4/27/15, just about a year later indicating that their garage door was going up and down intermittently without human interaction. The customer also indicated that their remote, keypad and wall pad were
functioning satisfactoryWe deployed a technician on 4/30/and he was unable to replicate the problem -- the customer paid a $service fee for the diagnostics completed at that time. Our customer care rep was unaware that the problem persisted until this Revdex.com complaintOur customer care rep is reaching out to the customer to: - provide a solution, with no cost associated- understand the "new" complaint regarding their lockPlease let me know if you require further assistance.Kind Regards,Patti N*** * ***
Complaint: ***
I am rejecting this response because: The same company provided me an invoice on July 8, (see attached), which showed $dueThen six months later they gave me another invoice asking for $I found it very hard to believe their excuseEven if what they said were true, it was not my faultWhoever made the mistake in the company should be held accountable.Nevertheless, in order to avoid additional headache, I reluctantly made another payment to TGS on Feb 6, That didn't mean I agreed with their explanationIn my mind, I still believe I was double chargedThis billing mistake should be kept as a negative record
Regards,
*** ***
We received the message from the Revdex.com stating that [redacted] did not accept our offer. We are not really sure how to respond to that considering we gave him 2 options. One; Provide proof of payment or Two; pay the outstanding balance. He contacted us directly and elected to pay. We even offered him a $25 discount for his inconvenience. He sent and we received a check for $275. He said that he felt the person that made the mistake should cover the $300. As you know can imagine, that is not a realistic solution. We are all human and mistakes do happen. We consider this matter closed at this point. Please let me know if there is anything else that we need to do to close this out on your end. .
It is my understanding the customer is retrieving this complaint and resolution has been provided. Please confirm this is the case and that no further action is required. Thanks Patti
It is my understanding that this customer is retracting this -- they are in the process of being installed prior to receipt of this ... please let me know if in 10 days they do not retract you can get me on my cell [redacted] Tell us why here...
In June 2017, we contracted with [redacted] to install 1 garage door at the property located [redacted] We processed the order, and entered a deposit made, but TGS Garages & Doors never ran the deposit on his credit card. When processing our open accounts we discovered...
this discrepancy and have asked [redacted] to either provide us with a copy of a credit card statement showing the $300 deposit amount paid to TGS Garages & Doors OR to pay us the balance amount due. Attached is a copy of our credit card processing for the entire period of June 1, 2017 through February 1, 2018, none of which includes a charge to [redacted]Thank you for your assistance in this matter. Rhonda T[redacted]Customer Service Manager[redacted]
We received the message from the Revdex.com stating that [redacted] did not accept our offer We are not really sure how to respond to that considering we gave him optionsOne; Provide proof of payment or Two; pay the outstanding balance He contacted us directly and elected to pay We even offered him a $discount for his inconvenience He sent and we received a check for $He said that he felt the person that made the mistake should cover the $ As you know can imagine, that is not a realistic solution We are all human and mistakes do happen We consider this matter closed at this pointPlease let me know if there is anything else that we need to do to close this out on your end
It is my understanding that this customer is retracting this -- they are in the process of being installed prior to receipt of this please let me know if in days they do not retract you can get me on my cell [redacted] Tell us why here
In June 2017, we contracted with [redacted] to install 1 garage door at the property located [redacted] *** We processed the order, and entered a deposit made, but TGS Garages & Doors never ran the deposit on his credit card. When processing our open accounts we discovered... this discrepancy and have asked [redacted] to either provide us with a copy of a credit card statement showing the $300 deposit amount paid to TGS Garages & Doors OR to pay us the balance amount due. Attached is a copy of our credit card processing for the entire period of June 1, 2017 through February 1, 2018, none of which includes a charge to [redacted] ***Thank you for your assistance in this matter. Rhonda T***Customer Service Manager [redacted]
We installed a garage door and opener on 6/13/14. The customer contacted us on 4/27/15, just about a year later indicating that their garage door was going up and down intermittently without human interaction. The customer also indicated that their remote, keypad and wall pad were
functioning satisfactoryWe deployed a technician on 4/30/and he was unable to replicate the problem -- the customer paid a $service fee for the diagnostics completed at that time. Our customer care rep was unaware that the problem persisted until this Revdex.com complaintOur customer care rep is reaching out to the customer to: - provide a solution, with no cost associated- understand the "new" complaint regarding their lockPlease let me know if you require further assistance.Kind Regards,Patti N*** * ***
Complaint: ***
I am rejecting this response because: The same company provided me an invoice on July 8, (see attached), which showed $dueThen six months later they gave me another invoice asking for $I found it very hard to believe their excuseEven if what they said were true, it was not my faultWhoever made the mistake in the company should be held accountable.Nevertheless, in order to avoid additional headache, I reluctantly made another payment to TGS on Feb 6, That didn't mean I agreed with their explanationIn my mind, I still believe I was double chargedThis billing mistake should be kept as a negative record
Regards,
*** ***
We received the message from the Revdex.com stating that [redacted] did not accept our offer. We are not really sure how to respond to that considering we gave him 2 options. One; Provide proof of payment or Two; pay the outstanding balance. He contacted us directly and elected to pay. We even offered him a $25 discount for his inconvenience. He sent and we received a check for $275. He said that he felt the person that made the mistake should cover the $300. As you know can imagine, that is not a realistic solution. We are all human and mistakes do happen. We consider this matter closed at this point. Please let me know if there is anything else that we need to do to close this out on your end. .
It is my understanding the customer is retrieving this complaint and resolution has been provided. Please confirm this is the case and that no further action is required. Thanks Patti
It is my understanding that this customer is retracting this -- they are in the process of being installed prior to receipt of this ... please let me know if in 10 days they do not retract you can get me on my cell [redacted] Tell us why here...
In June 2017, we contracted with [redacted] to install 1 garage door at the property located [redacted] We processed the order, and entered a deposit made, but TGS Garages & Doors never ran the deposit on his credit card. When processing our open accounts we discovered...
this discrepancy and have asked [redacted] to either provide us with a copy of a credit card statement showing the $300 deposit amount paid to TGS Garages & Doors OR to pay us the balance amount due. Attached is a copy of our credit card processing for the entire period of June 1, 2017 through February 1, 2018, none of which includes a charge to [redacted]Thank you for your assistance in this matter. Rhonda T[redacted]Customer Service Manager[redacted]