Superior Motor Services

Personal Vehicle Delivery Damage Caused by Superior Motor Service, Inc After eight months of pursuing my claim with SMS and my request for them to provide payment for the damage they caused to my vehicle while in their possession, they refused to provide payment in Feb Additional requests for the company to provide their insurance coverage information to me was also denied Incident Timeline: Jul Purchased Vehicle from New York auto dealerSeller arranged for delivery service from New York to Virginia residenceSuperior Motor Service provided Delivery Service Jul Vehicle Delivered to Residence Upon delivery, noted a Tie Down Strap around the Right Fender wheel area to the delivery driverThis caused fender damage Inspected the vehicle and annotated the Vehicle Condition Report and told the driver of expected claim for the damage Took photos of vehicle damage to include the delivery driver looking at the damaged area prior to the ve

I contacted the landlord and they have informed me that at no time has anyone in their office advised any tenant that their handicap spots were not legally markedTenants are advised that there are reasons why a vehicle would be towed off the property1) illegally parked i.e., in a fire zone or handicap spot and 2) the vehicle is not street legal which means it has expired registration and/or tagsWhen I spoke with the landlord he stated that they are aware that they need to have their parking lot refreshed and they are working on having that completedI spoke with [redacted] @ ###-###-####With regard to the customer's statement about when they arrived on our property, our office closes on Saturday at 1:pmTo keep our customer's vehicle secure at all times, our gates are shut and locked unless a driver is coming in or out of the yardNo one is allowed on our lot if our offices are closedIf the customer showed up after hours chances are they spoke to one of our drivers who were just following company policy and not allowing anyone on propertyI am positive my driver did not threaten the customer in any way