Hello,
The statements given in this complaint by [redacted] are completely false. We complied with all aspects of our agreement. We picked up on date and time, delivered on date scheduled, and protected all items as we always do.Our Movers unload 2 trucks of used household good and placed them in the room and wall as shippers both inspected every item carefully before we can set them down, we assembled furniture we did not disassemble and moved items already in home for there convenience.After Move was completed [redacted] signed the documents stating that the shipment was checked and it was good. We have tried multiple times to reach out to them in order to determine what they feel was damaged with no response. To comply we have sent over a claim form in order to determine what the [redacted] are Claiming was damaged, we have not received it. In order to proceed in accordance to the bill of landing/agreement we must receive the claim form back with in 90 days. So please mail it back and call me to go over any discrepancies. we can't help if you don't have a line of contact with us. To recap I have no received any information back from the [redacted] regarding this matter.
Complaint: [redacted]I am rejecting this response because: He has completely lied. My wife has the documents sent to my wife's computer stating they were to wrap everything, load everything properly and use the same loaders to unload, and protect the new location while unloading...they broke every line of their contract agreement, also we would never pay a company $[redacted] plus dollars to move our valuable antiques or even our papers in a truck without proper packing and wrapping. That is a joke. If we were going to do that , we would have left everything in CA and bought all new. We have documented over 1[redacted] of damaged items and still counting since everything isnt unpacked. I can say every single picture frame or portrait frame that went in the trucks all have damage some items are a tgotal loss. We are working with our back to help us in this matter we have sent ofver 40 pages of damage, its really a sad and disappointing mess. Still waiting to find out who the insurance company is, they sent a blank claim form which is usless so we will keep working wioth the bank to get back some of our loss. They were suppose to wrap and pack everything, , it was packed so poorly that everything was heaped into a big pile in the middle of the truck.. They were wrapping and packing , while I watched but , nothing else got wrapped it was all just thrown into the truck and when it arrived to location
My wife has been in tears over so many of her lost items, she wanted for our new house. Its a disaster!! this company should be out of business its heartbraking hiw people can be so careless!!Sincerely,[redacted]
here is some the verbage from the agreement You are looking at a Certified Price, and we will also include these features……. *Not having to share a truck, only your belongings are transported. *Relocation of items in the room and wall you want them in. *Protection to you floors, carpets, and door hinges. *Same movers that load will unload. *Great Planning & Organizing of your move. *Strong and Helpful movers. *No wait or down time for origin to destination. *Every piece covered for maximum protection *Pre-set drive time. *No fuel or mileage fees. *Disassembling and reassembling of furniture. *Free set up of electronics and appliances. *Free basic insurance on every piece. *Free use of wardrobes. *No x-tra for weekends or holidays. *Date and time is guarantee
Hello,
Let me start by saying that Mr. [redacted] is a good person and understood our points on the following, also that this complaint is summited by [redacted], since she will not take our calls, we hope she will read this and understands we did what we could with what she had as a shipment....
With that said I would like to respond by writing that I believe that this complaint is unfair for the following reasons, at Superior Moving we always try to make our customers happy even when we know that things are not prepared or boxed properly for us to relocate them. What happened on this case was simply that the items we picked up in storage were self stored and not inspected at storing point. We provide packing service that in this case were not hired for, being told that all was packed and ready to go, but shipment needed it after we started loading. Shipper explained that we had to load that day, for they had to get on the road as soon as possible.We used every blanket, box sheets, and lose boxes we could find in our truck inventory to try to make up for items not being boxed properly(for example pictures need to be in picture packs prior to us arriving to move them) we also used multiple rolls of plastic sheeting for protection on the entire shipment.To continue, when we finished the first storage unit we were under the impression that the second and 3rd units were just boxes, That was not the case because after 2 walls of boxes we came across multiple walls of unboxed and loosely boxed household items including glass vases, lose plates, cups and multiple tools to say the least. The same was for the 3rd unit we loaded, also making really hard to stack items. I do not like to upset our customers so instead of arguing my case to them over and over I have sent the proper forms to be filled out and mailed back to us in order to see what she feels was damaged.
Hello,
The statements given in this complaint by [redacted] are completely false. We complied with all aspects of our agreement. We picked up on date and time, delivered on date scheduled, and protected all items as we always do.Our Movers unload 2 trucks of used household good and placed them in the room and wall as shippers both inspected every item carefully before we can set them down, we assembled furniture we did not disassemble and moved items already in home for there convenience.After Move was completed [redacted] signed the documents stating that the shipment was checked and it was good. We have tried multiple times to reach out to them in order to determine what they feel was damaged with no response. To comply we have sent over a claim form in order to determine what the [redacted] are Claiming was damaged, we have not received it. In order to proceed in accordance to the bill of landing/agreement we must receive the claim form back with in 90 days. So please mail it back and call me to go over any discrepancies. we can't help if you don't have a line of contact with us. To recap I have no received any information back from the [redacted] regarding this matter.
Complaint: [redacted]I am rejecting this response because: He has completely lied. My wife has the documents sent to my wife's computer stating they were to wrap everything, load everything properly and use the same loaders to unload, and protect the new location while unloading...they broke every line of their contract agreement, also we would never pay a company $[redacted] plus dollars to move our valuable antiques or even our papers in a truck without proper packing and wrapping. That is a joke. If we were going to do that , we would have left everything in CA and bought all new. We have documented over 1[redacted] of damaged items and still counting since everything isnt unpacked. I can say every single picture frame or portrait frame that went in the trucks all have damage some items are a tgotal loss. We are working with our back to help us in this matter we have sent ofver 40 pages of damage, its really a sad and disappointing mess. Still waiting to find out who the insurance company is, they sent a blank claim form which is usless so we will keep working wioth the bank to get back some of our loss. They were suppose to wrap and pack everything, , it was packed so poorly that everything was heaped into a big pile in the middle of the truck.. They were wrapping and packing , while I watched but , nothing else got wrapped it was all just thrown into the truck and when it arrived to location
My wife has been in tears over so many of her lost items, she wanted for our new house. Its a disaster!! this company should be out of business its heartbraking hiw people can be so careless!!Sincerely,[redacted]
here is some the verbage from the agreement You are looking at a Certified Price, and we will also include these features……. *Not having to share a truck, only your belongings are transported. *Relocation of items in the room and wall you want them in. *Protection to you floors, carpets, and door hinges. *Same movers that load will unload. *Great Planning & Organizing of your move. *Strong and Helpful movers. *No wait or down time for origin to destination. *Every piece covered for maximum protection *Pre-set drive time. *No fuel or mileage fees. *Disassembling and reassembling of furniture. *Free set up of electronics and appliances. *Free basic insurance on every piece. *Free use of wardrobes. *No x-tra for weekends or holidays. *Date and time is guarantee
Hello,
Let me start by saying that Mr. [redacted] is a good person and understood our points on the following, also that this complaint is summited by [redacted], since she will not take our calls, we hope she will read this and understands we did what we could with what she had as a shipment....
With that said I would like to respond by writing that I believe that this complaint is unfair for the following reasons, at Superior Moving we always try to make our customers happy even when we know that things are not prepared or boxed properly for us to relocate them. What happened on this case was simply that the items we picked up in storage were self stored and not inspected at storing point. We provide packing service that in this case were not hired for, being told that all was packed and ready to go, but shipment needed it after we started loading. Shipper explained that we had to load that day, for they had to get on the road as soon as possible.We used every blanket, box sheets, and lose boxes we could find in our truck inventory to try to make up for items not being boxed properly(for example pictures need to be in picture packs prior to us arriving to move them) we also used multiple rolls of plastic sheeting for protection on the entire shipment.To continue, when we finished the first storage unit we were under the impression that the second and 3rd units were just boxes, That was not the case because after 2 walls of boxes we came across multiple walls of unboxed and loosely boxed household items including glass vases, lose plates, cups and multiple tools to say the least. The same was for the 3rd unit we loaded, also making really hard to stack items. I do not like to upset our customers so instead of arguing my case to them over and over I have sent the proper forms to be filled out and mailed back to us in order to see what she feels was damaged.
Thank you and I hope we can get this resolved.