Superior Outdoors

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Many of the statements in Ms***'s complaint are inaccurate or without all of the facts. The first time she was in she was with one of her friends who was buying a vehicle. That is the main reason she was here so long, then while being here she decided she would like to
purchase a car. I am unaware of a vs Kia Rio, but many times a customers credit, income and money down affect what cars can be bought and financed through certain banks. While yes the customer did finally get a co-signer, her father, it was not stated that he lived out of state. Why that matters is that we had to mail the paperwork for him to sign and then have him send it back to us, then on to the bank. After mailing the paperwork to her father we then waited days after he received the paperwork to sign before he finally put it back in the mail to be sent back to us. Then once received we sent to the finance institution. Once a bank receives paperwork they needed to verify many things one of those being her fathers proof that his employment is real. The reason we did not take the vehicle back, which we don't take returns, was the fact all we needed to complete the deal was employment verification for her father. She told us she would get that handled and then left again. We then waited almost days from the day she first took the car and signed her paperwork until we could finally get his employment verified, due to his employer never answering their call and never calling back to confirm employment. Once we told her we were going to have to take the car back because the bank was not going to do the deal anymore for lack of verifications she then got employment verified the same day. After that she became demanding in wanting her title work to get the vehicle registered but that takes at least 24hrs at the quickest. Yes was there frustration but never unprofessional actions on our part. We were called many names the hours after the bank finally verified employment and paid us for the loan, but time after time she was treated professionally and her paperwork situation was handled as fast as it possibly could have. I am unsure why she is requesting us to pay her for the length of the transaction when it was due entirely to her or her cosigners information failing to be verified by the lending institution. We have done everything professionally and timely when given all info to do so with this transaction, with that I will be declining any monetary compensation to customer from Ray Skillman Northeast Mazda

we have contacted the direct mail company and ask if they can take her off of future mailings

This response is in reference to ID# *** for *** ** *** *** *** *** ***
** ***Ms*** traded vehicle was paid in full to *** *** *** and the balance wasreturned to her accordingly.If any further information or details are needed,
please don't hesitate to contact us.Thank youAlleghany Motors, *** ** ***

*** came in to purchase a vehicle back in February. We got an approval with $2,down through one of our secondary finance institutions. After a purchase, and before funding is 100% final, lenders will call and verify all information that was submitted for the loan. After some
time, the lender was finally able to contact her employerin doing so, found out that she had lied about her employment time. Since there was invalid information submitted on her application, it was then denied by the lender. We did try to reach out by phone, but didn't hear back until March. We did inform her that because she falsified information on her application, she no longer qualified for a loan and would have to give the vehicle back. Also, due to the misinformation, bank fees, reversing a deal and her driving our car for a month, we were unable to give back the full amount of the original down payment. She has been informed that there is a check cut and waiting that she has yet to pick up. OF course we don't ever want to take a vehicle from someone, but it is out of our hands if they were dishonest with us and the lender. Please let me know if I can get you any further information. Bryan B***

The problem is not with us it is with the warranty company. Customer purchased extended warranty and it is fully explained in the warranty information that is with his paper work

Mr***'s Jaguar purchase was actually made at the Northeast Mazda store at NShadeland Avenue and not the Shadeland Kia Mitsubishi location, also on Shadeland AvenueFor appropriate response, please contact Nate E*** at that dealership.Barry M***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Mrs*** came to our dealership looking to get into a newer vehicle.? She was currently driving a vehicle that she purchased through our Buy Here Pay Here program (in-house financing).? Although the customer's credit score had changed as she stated, that does not mean that the credit
history has changed at all.? When applying for any line of credit, the lender doesn't just look at your credit score, but also history of payments and loans.? In this case, Mrs*** had past repossessions, a current judgement and a past Bankruptcy.? That makes it difficult to get another approval, let alone one with a great interest rate.? These types of loans also take a little more negotiating with the banks, that is why it typically can take a day or two to get a firm approval.? Our finance manager was doing everything he could to get here the newer vehicle that she wanted, but it was going to take some work.? Once looking at some different options, he was able to lower the original interest rate - it has nothing to do with the customer requesting it be lowered.? What changed was that the customer took out their original travehicle and decided to put more money down.? A big change like that received a completely different approval with a lower interest rate.We will always fight to find the best deal possible for our customers, but at the end of the day if they aren't happy with their approval or their vehicle optionsthey don't have to buy the car.? We are truly sorry that this customer feels like we could have done better, but this was the best we were able to offer.Regards,Bryan B***Sales ManagerRay Skillman Northeast Mazda

Dear Sir or Madam,? This letter is being written to you in regards to the complaint filed by one of our clients.? This will NOT sound like a dignified reply but, it is the truth.? As of the 1st of this year, we have overhauled 80% of the store to include; the General Manager, two
Finance Managers, several additional variable associates and a couple Service Associates as well.? At this point I can only apologize to the customer personally and also offer ANY assistance that I may provide.? I am the Automotive Operations Manager for the Ray Skillman Auto Group.? I am currently stationed at the Northeast Mazda store to continue to work on the infrastructure of the store which has much to do with this complaint.? I would be happy to sit with the client one on one to see what type of resolution I may be able to help with.? Todd L*** cell#