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Superior Oxygen & Medical Supplies

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Reviews Superior Oxygen & Medical Supplies

Superior Oxygen & Medical Supplies Reviews (4)

Our records indicate the patient obtained a CPAP on 4/2/ He received a machine, mask, headgear & tubing The machine is a reusable item The other supplies are not The ordering doctor does not allow us to take back a machine they ordered We have an agreement with that office that if anyone wants to return a PAP it must be taken to the doctors office for return - no exceptions, so our indication we could not take that back is correct It would violate our contract with the doctor and jeopardize our relationship with the referral source We are in receipt of a letter from Dr [redacted] office stating the machine was returned on 8/12/ All charges that are outstanding are from dates of service 4/2/13, 4/16/13, 5/16/& 6/16/ All dates are correct and can be billed to insurance since the machine was still in the possession of the claimant Anything after the date of service 8/12/would be a fraudulent claim The mask and disposable supplies cannot be returned as they would not be able to be re-used The claimants primary insurance authorized a rental from 4/16/to 7/16/for the machine After those dates, we would have needed the chip from the machine in order to get anymore authorizations If any billing did go into the insurance after this date, it would not and did not get paid as there was no authorization in place as the claimant refused to send in the chip We did not bill a secondary insurance because we did not have that on file As of this day, we still do not have that on file Per claimants letter dated 8/18/to Superior Oxygen it states the doctor refused to give the information as it may confuse us That is laughable as we bill insurance every day and would not have been confused by the addition of a secondary insurance No where in the letter does the claimant give us the secondary insurance and the claimant suggests she gave it to us but we have no evidence of receiving the information We would have needed a copy of the insurance card in order to properly submit If the doctor indicated to claimant the claim would be paid in full, that is the responsibility of the doctor and every insurance plan is different There is always a disclaimer that eligibility is never a guarantee of coverage and that depends on the claim and diagnosis per plan provisions The patient should have checked with their insurance to find out exactly if there were any outstanding charges that could possibly be paid It is not the responsibility of the doctor nor us to know the patients particular benefit package As stated above, we billed the patient for the time they had the machine It was returned on 8/12/to the doctors office Since the doctor refused to give us the secondary insurance information and we did not receive a copy of the card from the claimant, we had no choice to send the bill to the claimant No response after months of bills, we send the account to collection We were within our rights in this situation It seems if the claimant should be upset with anyone, it should be the doctors office since they seem to be the ones that misinformed the claimant as to coverage and guidelines for returning We followed our guidelines per the authorization and the information we were supplied at time of dispensation

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I contacted Superior in the beginning of June to tell them I wanted to return the CPAP machine They told me they would have someone call me to schedule a pick up At no time during that time did anyone tell me that I had to return the machine to the doctor's office During that conversation I did give them my son's secondary insurance I waited at least two weeks or more with no responseI contacted them againAt this time I was told that I needed to give the machine back to the doctor's officeAt that time I asked if they had billed my son's secondary insurance and they told me no I gave them the secondary insurance number again That is a complete fabrication they did not have my son's secondary insuranceI gave it to them twiceAt no time did they tell me on the phone that I needed to provide them with a copy of the card Never did they attempt to charge my son's insuranceIt is also a complete fabrication that they will not pick up the machine from someone's house as once I did bring the machine back to the doctor's office, I received two calls from their office asking when they can come and pick up the machine This was in August AFTER I had already brought the machine to the doctor's officeI explained to them that I already brought the machine to the doctor After that, I continued to get calls from them for months asking for my son to provide them with the card from the machine so they can bill the insurance company HOw could I give them something I did not have in my possession anymore It was clear to me that one section in that office does not talk to the other section in that officeThough they say they billed me for the time I had the machine, the bills kept getting bigger each month - even after I brought the machine back Never once did they provide me with extra material that would need extra billing They were clearly aware in the beginning of June that we did not want the machine and were not using it It is because of their ineptness that we had the machine past that date It seemed to me they kept dragging their feet so they could continue to bill the insurance company for something we were not usingI do agree with them that I am angry with the doctor's office I do not know why they told me that they did not want to provide Superior with my son's secondary insuranceMaybe because they were aware of the other people who were complaining of Superior's problems with billing - you can just look at their reviews online to see I am not the only one being incorrectly billedI give everyone my son's two insurances, including the doctor's office that suggested we use Superior Needless to say, we have never gone back to that Doctor's office My son had a CPAP machine not long before we received one from Superior from another agency with the same insurances we have now At no time during the time that he had that machine and all of its equipment from the other agency were we billed a penny-- and he did get more equipment from the other company as the time passed because he had the machine longer from the other agency than he did with SuperiorI find it very strange and suspicious that all of a sudden we owe money to Superior, especially after all of the incorrect information provided to me on the phone from staff members and in their response to Revdex.comWe do not plan on paying and will dispute the claim with the collection agency We will also file complaints with other agencies until this is resolved Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]If yiu are going to have hours hours of operation beginning at 8am, would not make sense to have the busisness staffed to accommodate any need that should arise from 8am-6pm? Also, I work many hours That was the first chance I had to go in I don't know why am appojtment is needed, it's a simple exchange Not a set up I want to cmexcahnge my non working piece for ones that work, rather easy in my opinion When the mangers response was the same as everyone else and really offering no assistance to resolve the matter, that's poor customer service Also, I didn't wait days to go in on purpose, it was my first available chance All I want is a replacement for what I have and to be done with this Why is an appointment needed for that? Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: they are correct -- we are at an impasse I notice you are not asking now for my secondary insurance to have payment made to you therefore I will contact the debt collector that I am not paying and will see you in court Regards, [redacted]

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