Superior Pets and Lawn Management

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: At this point I do not feel it would be appropriate to accept the company's response because I have discovered further evidence of fraudulent and/or incompetent activity on their partI paid another (well researched and reputable company) to treat my home a second timeThe home has a concrete drive and patio adjacent to a significant portion of the house perimeter that must be drilled through in order to inject termiticide into the underlying soilWhen the second company attempted to reuse the holes drilled by PestNow (drilling out the mortar patch is much easier that drilling through solid concrete), they discovered that almost none of these holes actually penetrated through the concrete to the soil beneathThis means that no treatment actually reached the soil in most areas, including the front stoop where the termites had entered and damaged the homeIt would certainly be to my benefit financially to accept the small amount of financial reimbursement offered by PestNow, but I prefer to do all I can to let people know about the business practices of this companyThe person I hired to do the structural repairs on the house, someone who specializes in termite repairs, told me that the termites had clearly been in the basement for a number of yearsThe infested area was in an easily accessible portion of an unfinished basementIt was directly adjacent to the front steps and stoop, a prime location for termite entry, and so PestNow clearly missed the infestation during their perfunctory, real estate sale inspection.At this point, I do not know whether the shoddiness of both the inspection and the subsequent treatment are the result of deliberate fraud, gross incompetence, or both, but clearly this is a company that consumers should avoid, and so I want to do all I can to keep my complaint in the public eye Regards, [redacted]

May 30, In this case, the termite activity and reported damage was not reported until almost a year laterAll any company can do is respond and treat the best they canMaking the claim we used diluted product is not based on fact but frustration, understandable but still not factNo one wins In cases like thisStating your case and defending it in the court of social media and business reviews, despite how harmful it seems, is a good thing as it gives both sides a chance to respond.It is understandable when people find a problem with a home, even fit is a year later, they are frustrated, it is a big investment and we, as humans, expect NO problemsUnfortunately, as any homeowner knows, things happen with houses over the course of timeSubterranean termites are the guest that pop up at any time unexpected that nobody wants, it can and does happenTermitas are cryptic, they can pop up at any time on any homeowner and they will do damageWe are still open to working with this customerWe take the allegations serious and all reviews significant, the allegations (diluted chemicals) we will chalk up to frustration and competitors trying to make a sellAgain it is understandable yet regrettable, the review shows that while nothing is perfect we need to find away to make It better or as close to perfect as possibleWe have made an offer based on good business but there are limitations anyone can do on a claim that is based on an inspection that was almost a year ago

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:PestNow says I am simply frustrated, but it does not really address the heart of my complaintThe inspection in May of did not detect an active infestation that I discover months laterSeveral other pest firms as well as the person who made repairs to the damaged floor joist, said we had clearly had termites for to years for there to be such extensive damage, damage that PestNow's employee did not see when called out in May of At the core of my complaint is a faulty inspection on which I purchased the home.In addition, the re-treatment done by PestNow used far less chemical than the manufacturer recommendsMy receipt indicates gallons used to treat the entire perimeter of my home. According to the application instructions for *** (the termiticide used), that is sufficient to treat linear feetNot surprisingly, I still have active termitesAnd I am left to conclude that PestNow is either woefully incompetent or engaged in fraudulent business practices.I have had to pay for repairs to the structure of my home, and I will have to pay a another company to retreat the houseTheir offer to retreat my home was rejected as they don't seem to know what they are doingI would like to see some action taken that would encourage them to conduct business in a more reputable manner
Regards,
*** * ***

July 29, 2014
Below are the attempts to work with [redacted] regarding this issue, His contention that we are an incompetent company and/or engaged in fraudulent business practices appear to be set and despite our efforts to make further contact regarding this issues are falling on deaf ears. We do not agree 100% on his damages that were reported almost a year or more after we did the initial inspection, however, we do agree an error was made on our part recording the amount of gallons applied to the treatment. We had just switched from hand written service tickets to electronic pads and there was an error in recording the gallons. We know that the right amount of gallons were actualiy placed, however, the error on the pad lead to further suspicion. We offered to fully retreat the property at no cost to erosure Mr, Sledge the cerrect armount was rnore thar used. The damages he uncovered a year after the inspection we contend was not visible at the time of the original inspection. That being sald, based on our data error on the service ticket we did offer to assist financially to some degree. When that was refused | further extended on June 17th to [redacted] to make a reasonable offer that we might consider to Some degree in an effort to assist and [redacted] failed to answer. We are still open to discuss this but it seems [redacted] is more Interested in the Revdex.com being a punitive organization to somehow regulate and police which is not the purpose or intention of the Revdex.com. We are still willing to come to some reasonable terms with [redacted], We fully understand his frustration and are still here if he changes his mind.
Second Attempt to work with [redacted] June 17, 2014 I wish you would have allowed us to send a manager it to work with you but understand your decision. There are some things can do and some I cannot. I can't pay or reimburse you for paying another termite company to treat it when it was our warranty but I do see why you did it. I can refund your money you paid us and will consider assisting or paying for the damage possibly to put this behind us if you care to give rime an idea of the cost. Thanks for responding. I  can't undo what has happened but I can work with you to some small degree so let's both give it a shot.
First Offer to work with [redacted] May 9, 2014 I have reviewed the claim and as the Corporate Technical Director I am more interested in researching the issue and doing the right thing based or the evidence. Threats of attorneys do nothing to influence my judgment or findings, however I do understand your frustration. The WDI report did not reveal the reported damage, nor did anyone reveal the evidence until almost a year later so my suggestion is it was not visible at the time of the inspection. Also, Insurance companies are going to have issues with any damage claim based on an issue that was supposed to happen almost a year ago.That being said, your frustration and concern is warranted and I think in the interest of good business there needs to be an effort or our part to act on this.
My recommendation is as follows: 1- A full expanded treatment should be rendered at the structure where needed to rectify the current activity to include treatlng the wood with a borate where possible as well as foaming under the front stoop where I suspect there is a resistant colony possibly. - 2- This treatment should be performed by a full crew and a corporate manager on site during the treatment. 3- I also feel the $400.00 fee you paid for this treatment should be refunded and your termite warranty be paid by this corporation for a period of (4) years at the cost of $98.00 per year. Instructions will follow on how to proceed with that If you accept. This is our findings based on the Information I have. If you feel the reed to proceed further please continue, if you wish to work with us on fixing this simply email me back so we can begin this process.

May 30, 2014
In this case, the termite activity and reported damage was not reported until almost a year later. All any company can do is respond and treat the best they can. Making the claim we used diluted product is not based on fact but frustration, understandable but still not fact. No...

one wins In cases like this. Stating your case and defending it in the court of social media and business reviews, despite how harmful it seems, is a good thing as it gives both sides a chance to respond.It is understandable when people find a problem with a home, even fit is a year later, they are frustrated, it is a big investment and we, as humans, expect NO problems. Unfortunately, as any homeowner knows, things happen with houses over the course of time. Subterranean termites are the guest that pop up at any time unexpected that nobody wants, it can and does happen. Termitas are cryptic, they can pop up at any time on any homeowner and they will do damage. We are still open to working with this customer. We take the allegations serious and all reviews significant, the allegations (diluted chemicals) we will chalk up to frustration and competitors trying to make a sell. Again it is understandable yet regrettable, the review shows that while nothing is perfect we need to find away to make It better or as close to perfect as possible. We have made an offer based on good business but there are limitations anyone can do on a claim that is based on an inspection that was almost a year ago.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: At this point I do not feel it would be appropriate to accept the company's response because I have discovered further evidence of fraudulent and/or incompetent activity on their part. I paid another (well researched and reputable company) to treat my home a second time. The home has a concrete drive and patio adjacent to a significant portion of the house perimeter that must be drilled through in order to inject termiticide into the underlying soil. When the second company attempted to reuse the holes drilled by PestNow (drilling out the mortar patch is much easier that drilling through solid concrete), they discovered that almost none of these holes actually penetrated through the concrete to the soil beneath. This means that no treatment actually reached the soil in most areas, including the front stoop where the termites had entered and damaged the home. It would certainly be to my benefit financially to accept the small amount of financial reimbursement offered by PestNow, but I prefer to do all I can to let people know about the business practices of this company. The person I hired to do the structural repairs on the house, someone who specializes in termite repairs, told me that the termites had clearly been in the basement for a number of  years. The infested area was in an easily accessible portion of an unfinished basement. It was directly adjacent to the front steps and stoop, a prime location for termite entry, and so PestNow clearly missed the infestation during their perfunctory, real estate sale inspection.At this point, I do not know whether the shoddiness of both the inspection and the subsequent treatment are the result of deliberate fraud, gross incompetence, or both, but clearly this is a company that consumers should avoid, and so I want to do all I can to keep my complaint in the public eye.
Regards,
[redacted] [redacted]

Review: We used Pest Now for a home inspection when we bought the home in May 2013 on the recommendation of our realtor. (She has stopped recommending them and sent our an email to other agents warning about their practices base on our experience with them.) In April of 2014 we discovered swarming termites and called Pest Now out. They said they were entering around the front stoop and offered to treat that area under warranty, but recommended treating entire home perimeter at our expense. We agreed, but later learned they used diluted chemical in far less than recommended amounts. Following the treatments, I discovered more termites as well as significant structural damage in the basement near the stoop. I called them out again, but they insisted the damage was not there at the original inspection, saying their inspectors would not have missed it, even though their inspector did not see the damage when I called them out because of the swarming termites. Additionally, the amount of damage far exceeds the amount that can be done in a single season. After having another firm look at the situation, I attempted to reach a settlement with them. They were willing to refund my cost for the failed treatment and treat the house again at no charge, but they would not even consider paying for the $1200 for repairs to the house. They seem to think that no one will bother to sue over this amount, so they will not negotiate at all.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like Pest Now to pay for the necessary structural repairs, along with a refund of the charges for the termite treatment and warranty.

Business

Response:

May 30, 2014In this case, the termite activity and reported damage was not reported until almost a year later. All any company can do is respond and treat the best they can. Making the claim we used diluted product is not based on fact but frustration, understandable but still not fact. No one wins In cases like this. Stating your case and defending it in the court of social media and business reviews, despite how harmful it seems, is a good thing as it gives both sides a chance to respond.It is understandable when people find a problem with a home, even fit is a year later, they are frustrated, it is a big investment and we, as humans, expect NO problems. Unfortunately, as any homeowner knows, things happen with houses over the course of time. Subterranean termites are the guest that pop up at any time unexpected that nobody wants, it can and does happen. Termitas are cryptic, they can pop up at any time on any homeowner and they will do damage. We are still open to working with this customer. We take the allegations serious and all reviews significant, the allegations (diluted chemicals) we will chalk up to frustration and competitors trying to make a sell. Again it is understandable yet regrettable, the review shows that while nothing is perfect we need to find away to make It better or as close to perfect as possible. We have made an offer based on good business but there are limitations anyone can do on a claim that is based on an inspection that was almost a year ago.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:PestNow says I am simply frustrated, but it does not really address the heart of my complaint. The inspection in May of 2013 did not detect an active infestation that I discover 11 months later. Several other pest firms as well as the person who made repairs to the damaged floor joist, said we had clearly had termites for 3 to 5 years for there to be such extensive damage, damage that PestNow's employee did not see when called out in May of 2014. At the core of my complaint is a faulty inspection on which I purchased the home.In addition, the re-treatment done by PestNow used far less chemical than the manufacturer recommends. My receipt indicates 4.3 gallons used to treat the entire perimeter of my home. According to the application instructions for [redacted] (the termiticide used), that is sufficient to treat 10 linear feet. Not surprisingly, I still have active termites. And I am left to conclude that PestNow is either woefully incompetent or engaged in fraudulent business practices.I have had to pay for repairs to the structure of my home, and I will have to pay a another company to retreat the house. Their offer to retreat my home was rejected as they don't seem to know what they are doing. I would like to see some action taken that would encourage them to conduct business in a more reputable manner.

Regards,

Business

Response:

July 29, 2014Below are the attempts to work with [redacted] regarding this issue, His contention that we are an incompetent company and/or engaged in fraudulent business practices appear to be set and despite our efforts to make further contact regarding this issues are falling on deaf ears. We do not agree 100% on his damages that were reported almost a year or more after we did the initial inspection, however, we do agree an error was made on our part recording the amount of gallons applied to the treatment. We had just switched from hand written service tickets to electronic pads and there was an error in recording the gallons. We know that the right amount of gallons were actualiy placed, however, the error on the pad lead to further suspicion. We offered to fully retreat the property at no cost to erosure Mr, Sledge the cerrect armount was rnore thar used. The damages he uncovered a year after the inspection we contend was not visible at the time of the original inspection. That being sald, based on our data error on the service ticket we did offer to assist financially to some degree. When that was refused | further extended on June 17th to [redacted] to make a reasonable offer that we might consider to Some degree in an effort to assist and [redacted] failed to answer. We are still open to discuss this but it seems [redacted] is more Interested in the Revdex.com being a punitive organization to somehow regulate and police which is not the purpose or intention of the Revdex.com. We are still willing to come to some reasonable terms with [redacted], We fully understand his frustration and are still here if he changes his mind.Second Attempt to work with [redacted] June 17, 2014 I wish you would have allowed us to send a manager it to work with you but understand your decision. There are some things can do and some I cannot. I can't pay or reimburse you for paying another termite company to treat it when it was our warranty but I do see why you did it. I can refund your money you paid us and will consider assisting or paying for the damage possibly to put this behind us if you care to give rime an idea of the cost. Thanks for responding. I can't undo what has happened but I can work with you to some small degree so let's both give it a shot.First Offer to work with [redacted] May 9, 2014 I have reviewed the claim and as the Corporate Technical Director I am more interested in researching the issue and doing the right thing based or the evidence. Threats of attorneys do nothing to influence my judgment or findings, however I do understand your frustration. The WDI report did not reveal the reported damage, nor did anyone reveal the evidence until almost a year later so my suggestion is it was not visible at the time of the inspection. Also, Insurance companies are going to have issues with any damage claim based on an issue that was supposed to happen almost a year ago.That being said, your frustration and concern is warranted and I think in the interest of good business there needs to be an effort or our part to act on this.My recommendation is as follows: 1- A full expanded treatment should be rendered at the structure where needed to rectify the current activity to include treatlng the wood with a borate where possible as well as foaming under the front stoop where I suspect there is a resistant colony possibly. - 2- This treatment should be performed by a full crew and a corporate manager on site during the treatment. 3- I also feel the $400.00 fee you paid for this treatment should be refunded and your termite warranty be paid by this corporation for a period of (4) years at the cost of $98.00 per year. Instructions will follow on how to proceed with that If you accept. This is our findings based on the Information I have. If you feel the reed to proceed further please continue, if you wish to work with us on fixing this simply email me back so we can begin this process.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: At this point I do not feel it would be appropriate to accept the company's response because I have discovered further evidence of fraudulent and/or incompetent activity on their part. I paid another (well researched and reputable company) to treat my home a second time. The home has a concrete drive and patio adjacent to a significant portion of the house perimeter that must be drilled through in order to inject termiticide into the underlying soil. When the second company attempted to reuse the holes drilled by PestNow (drilling out the mortar patch is much easier that drilling through solid concrete), they discovered that almost none of these holes actually penetrated through the concrete to the soil beneath. This means that no treatment actually reached the soil in most areas, including the front stoop where the termites had entered and damaged the home. It would certainly be to my benefit financially to accept the small amount of financial reimbursement offered by PestNow, but I prefer to do all I can to let people know about the business practices of this company. The person I hired to do the structural repairs on the house, someone who specializes in termite repairs, told me that the termites had clearly been in the basement for a number of years. The infested area was in an easily accessible portion of an unfinished basement. It was directly adjacent to the front steps and stoop, a prime location for termite entry, and so PestNow clearly missed the infestation during their perfunctory, real estate sale inspection.At this point, I do not know whether the shoddiness of both the inspection and the subsequent treatment are the result of deliberate fraud, gross incompetence, or both, but clearly this is a company that consumers should avoid, and so I want to do all I can to keep my complaint in the public eye.

Regards,

Review: Had issues with ants in my kitchen, contacted Pest Now because I was looking to see if I could have a locally owned business provide service. In hindsight, what a mistake that was. They came out and treated my house by spraying inside in the areas where the ants were. They did not put any bait out, nor did they treat the outside of the house. 2 days later the ants were back in force with a visible trail from the back of the house to my kitchen counter. I called Pest Now back and they told me that it would take up to 10 days for the treatment to take effect. They came back about 8 days into the treatment and again spot treated. Three weeks into issues in my kitchen with ants (infestation ever spreading) I gave up on Pest Now and called a competitor.What a difference. Their service tech spent over an hour at my house, sprayed everywhere (all through the house and outside too - even in my tool shed), and put bait out in strategic locations. When he put the bait out I really saw a bunch of ants swarm the bait and was happy that I hadn't wasted any more time with Pest Now. 24 hours later and no sign whatsoever of ants. I sent a request for a refund to Pest Now and received the a snippy email response starting with "Pest control is based on science not magic...Desired Settlement: I would like a refund of my $85.

Business

Response:

FW: service complaint Case number [redacted]