Superior Plus Energy Services, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Tariff Affiliates  mailed the refund check (#[redacted]) out on 10/3/2014 in the amount of $970.92. The refund should have been received during the week of 10/6.If you have not received the refund yet please let us know.
 
 
Thanks,
[redacted]
Region Manager, Southern N.Y.
Superior Plus Energy Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Stated in their response "it is our company policy" ... it is Alden's office policy to insist on 150min gal delivery as Wyoming office and A superior offices state company policy is minimum of 100gal delivery.   When called in to confirm delivery of propane was told by [redacted] the ticket printed for delivery 150gals at 599.85.   
Never offered 100 gal minimum delivery as they stated above.  These people are very demeaning.  Instead of making people comfortable they make them feel the opposite., they could have offered it, but instead they make you beg for it like they are doing you an extremely large favor.

Complaint ID [redacted]
To whom it may concern:...

                                        ...⇄ May 7, 2015
I am in receipt of the above mentioned complaint date 5/5/201.
First of all I do apologize for the issues that arose here and assure you that this is NOT our normal business practices. The equipment WILL be removed NO later than 5/8/15 and there will be NO fees at all applied. I have spoken to our service manager and he will be returning equipment free of any fees with a full 100% refund for all gas in the tank. 
Again I apologize for the inconvenience and look forward to clearing this up rapidly.
Sincerely:[redacted]
CSC Manager at Superior Plus energy

Griffith Energy has fully responded and explained reasoning for implemented  Fee Notice/ Hazmat Regulatory Compliance Fee effective January 2014 and consumer contract information on complaint ID[redacted] in respects to “wave delivery fee” on 03/05/2014
 With all due respect we again apologize for any misunderstanding or hardship this may have caused and we stand behind our compliance to customers and employee safety , insurance, OSHA , environmental practices, providing the highest level of service , quality products and safety to our customers and community.

Good Morning,Thank you for allowing us to respond to complaint ID #[redacted] regarding a past due balance for Ms. [redacted]- [redacted].
We value Ms. [redacted] as a customer and have gained valuable insight from discussions with her about our budget billing process...

and the way that accumulating balances are communicated to the customer.  We are working closely with our local offices and Credit Manager to continuously find ways to improve customer service and communications.  We will consider how to better inform customers of growing balances in the future.
We have worked with Ms. [redacted]- [redacted] to reach an installment plan where she can pay off her balance over a 24 month payment plan.  In a good faith effort to assist Ms. [redacted] with this process, we have offered her a prompt payment option where she will be able to save up to $420 on her payments over the course of the plan, or approximately 17% of the balance.  We  look forward to working with Ms. [redacted] on this program and will have propane available to her on a cash on delivery (COD) basis.
Please contact me if you have any questions or would like additional information.
[redacted]
[redacted]
General Manager,  Central NY
Superior Plus Energy Services, Inc

The customer was contacted and offered a lock in rate of $2.299 for all deliveries made between January 1st, 2015 through May 1st, 2015. The customer accepted the offer as a...

fair and agreeable resolution. This matter is considered settled by Superior Plus Energy Services, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will
contact them in regards to some questions/concerns I have and hope that it will be resolved between us from here out and that I will
not longer need to contact you. Thank you
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  If after 14 business days I have not heard anything regarding my refund, I will contact your organization again to resolve the issue.   
Regards,
[redacted]

I called the customer on Friday, September 25, 2015
at 11:00 AM and left a voice mail.  Mrs.
[redacted] returned my call on Tuesday, September 29, 2015 at 3:24 PM.
Mrs. [redacted] explained the situation.  She was most...

upset by how she felt she was
treated during the phone conversations. 
I assured her that I would use her experience and feedback as a teaching
opportunity for my staff.  She
understands why we can’t remove her boiler for free.  She also said that she is behind on her
payments to us and will do everything in her power to catch up on her past due
amounts.
She thanked me for calling her and listening to her
concerns.

Issue #1     Technicians did not complete the original furnace installation due to their concerns with substandard work environment conditions.  A second set of technicians were sent to complete the job.
Issue #2      Supplier shipped wrong part to...

Superior Plus.   Box was labelled correctly but had wrong part inside.  The  installer, who did not notice it was the incorrect part,  installed it.  
                   Superior Plus has left customer a voice mail to apologize for the inconvenience.  A new appointment has been set for 4/23/15 to install the proper part.

Very Bad company to do business with. Staffs are rude and unprofessional. Called Manger in RI, Chris B[redacted], and never returned my call. Just cancelled my oil delivery.

The customer was called by the local Customer Service Center Manager and was given an explanation of the charges and she said understood  agreed with them.  Her account was reviewed with her by the Customer Service Center Manager and they agreed upon the remaining balance on her...

account.  The customer's questions were answered and the customer was happy with the results of the call.