Superior Publishing Company

Initial Business Response / [redacted] (1000, 9, 2015/11/24) */ Superior Publishing Company is a listing service for landlords for residential property in NW Indiana, Chicago and South SuburbsWe offer our customers access to our database for days to assist them in their search for a residential rental propertyThe terms and conditions are clearly stated In our contract which this complainant signed and dated 9/12/(copy attached), Complainant then filed a request for a refund on [redacted] (copy attached), Superior Publishing Company makes every attempt to consolidate all information on all rental properties from many sources including print media, internet, private landlords and property management companies in an effort to supply our customers on a daily basis with every available rental property and will continue to do soAccording to the information provided in the complaintMr - [redacted] contacted a landlord from our database and apparently rented that property located at [redacted] our records show that mr, [redacted] only accessed the database on different daysNot only did Mr [redacted] find a property to rent but he also did not use the database tor of the days, Per the terms and conditions and the refund policy stated in our contract, Superior Publishing Company has fulfilled their obligations and no refund is due to Mr *** Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/11/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their response because Superior Publishing Company falsely advertises that their inside knowledge of potential landlords and properties gives a person privileged access to a listing of propertiesBut in fact , they are accessing online websites, such as (Craigslist)in this case, that are free to the publicWhen meeting with one of the landlords listed on Superior Publishing Company's website, MsSharon [redacted] stated she had not given permission to Superior Publishing to list her property but had place it on CraigslistWhen I confronted the staff at Superior Publishing Company on two occassions requesting a refund, I was told that everyone makes mistakesI stopped accessing their website because I realized I had been swindled out of $Also, their contract states that a refund request response happens in 1-business daysAs the dates will show, and they admit, my request for a refund was submitted on 10/Their response only comes after I filed a complaint with the Revdex.com and the date on their response from that is 11/19/That is very much past 1-business days

Initial Business Response / [redacted] (1000, 17, 2015/10/13) */ Superior Publishing Company Is a listing service for landlords for residential property in NW Indiana, Chicago and South SuburbsWe offer our customers access to our database for days to assist them in their search for a residential rental propertyThe terms and conditions are clearly stated in our contract which this complainant signed (copy attached)Within a day of signing contract, complainant came back to our office and demanded a refund and filled out the refund request dated 8/28/(copy attached)Our contract states that all refund requests will be reviewed and responded to within clays, in this instance and due to the short amount of time elapsed, the company verbally agreed to issue a refund and that it would be done within a few weeks as the refund needed to be processedThe complainant stated that they needed gas money to get to work so company immediately refunded $that was available from their petty cash fund (which is acknowledged in complainant's refund request)The balance due has been fully refunded to the complainantOur database is constantly being updated with new properties for rent as well as removing properties that have been rentedWe try our best to make sure our database is current and to actively seek out new properties for our customersWe have been successfully placing renters with landlords for many years and are open Monday through Saturday to help people in their searchWe are located at 7324-A Calumet Avenue in Hammond Indiana and can be reached at 219-S54-

Initial Business Response /* (1000, 9, 2016/01/18) */
Spoke with Dave by phone - customer will be fully refunded 100%, check will go out Friday January 22,
Initial Consumer Rebuttal /* (3000, 11, 2016/01/27) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
January 27th I went to superior to so heck the status of what resolution would take placeThe resolution said my check would be sent out on the 22nd, yet when I spoke to the person in the office on the 27th they stated they were mailing out our money order today, January 28thWhile we were there he asked if we could just return the next day to pick up the money and sign some paperworkToday, January 28th I went back to the company only to find that the employees and owner were "not there" or maybe even not availableAll I want is my money back not the run around we signed a contract with a money back guaranteeHis services did us no good at all and we did not find a property through his "exclusive" listingsBut yet, four months later I am still waiting on my refundI feel as thought I am being avoided.bim not letting this test case until I receive my moneyNo money order was sent to me and when they asked me to pick it up no one would answer the office doorThis is ridiculous all I want is my money back for a service that did me absolutely no goodI want my money back, as soon as possible that is allI was supposed to receive he check two weeks after the days was up and it has now been four months almostLog in times in days we logged in timesI don't see why this has become so complicated

Initial Business Response /* (1000, 17, 2016/06/15) */
This client was refunded money agreed upon by money order by mail

Initial Business Response /* (1000, 9, 2016/06/15) */
Please see attached contract and reply letter which highlight the terms and conditions in which a refund would be dueBy their own admission in their complaint, neither party is due a refund
Case *** *** ***
Superior
Publishing is a listing serviceHomes and apartments are added on a continuous basis to our website as they become availableOur contract with our subscribers provides access for says to the website and states that subscribers must log on to the website on days of the days as one of the terms and conditionsThis subscriber signed the contract on 4/20/She logged on times in April, times in May and times in June (most recently on 6/18), for a total of only timesHer contract is still valid until 7/20/and we hope that she will actually use the website to find a place to moveSince she has not fulfilled the required condition as stated above she is not due a refund, (contract attached)
Sincerely,
Superior Publishing
Initial Consumer Rebuttal /* (3000, 12, 2016/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because they didn't help me I didn't get apartment threw them the list that they have online all the apartments are taken they should at least give me back half of my money because they were no help and it hasn't been days
Final Consumer Response /* (3000, 17, 2016/06/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I find me a place on my own and not with them thry list was no help they said if I don't find a place with them I can receive half of the money back so they should at least pay me my $dollars at least because I didn't find a place with them and I thinks that's fair I don't want to make a seen just want half of my money back
Final Business Response /* (1000, 20, 2016/07/14) */
Case # *** - *** ***
Subscriber states that she found a place on her own and that she thinks she should get a partial refundOur refund policy is clearly stated in item of our contractIt states in bold print and capital letters:
IF SUBSCRIBER OBTAINS A RENTAL THROUGH PUBLISHERS INFORMATION OR BY OWN MEANS, THE FEE IS NON-REFUNDABLE
Subscriber is tarnishing our reputation by filing a complaint with the Revdex.com and making unjustified claims and requesting a refund to which they are not entitled toSuperior Publishing has fulfilled its obligations under the contract which subscriber signed and will not be issuing any refund to this subscriber
Sincerely,
Superior Publishing

Initial Business Response /* (1000, 8, 2016/06/15) */
Please see attached contract and reply letter which highlight the terms and conditions in which a refund would be dueBy their own admission in their complaint, neither party is due a refund

Initial Business Response /* (1000, 9, 2015/11/24) */
Superior Publishing Company is a listing service for landlords for residential property in NW Indiana, Chicago and South Suburbs. We offer our customers access to our database for 90 days to assist them in their search for a residential rental...

property. The terms and conditions are clearly stated In our contract which this complainant signed and dated 9/12/15 (copy attached), Complainant then filed a request for a refund on [redacted] (copy attached), Superior Publishing Company makes every attempt to consolidate all information on all rental properties from many sources including print media, internet, private landlords and property management companies in an effort to supply our customers on a daily basis with every available rental property and will continue to do so. According to the information provided in the complaint. Mr - [redacted] contacted a landlord from our database and apparently rented that property located at [redacted] our records show that mr, [redacted] only accessed the database on 17 different days. Not only did Mr. [redacted] find a property to rent but he also did not use the database tor 60 of the 90 days, Per the terms and conditions and the refund policy stated in our contract, Superior Publishing Company has fulfilled their obligations and no refund is due to Mr.
[redacted].
Initial Consumer Rebuttal /* (3000, 11, 2015/11/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response because Superior Publishing Company falsely advertises that their inside knowledge of potential landlords and properties gives a person privileged access to a listing of properties. But in fact , they are accessing online websites, such as (Craigslist)in this case, that are free to the public. When meeting with one of the landlords listed on Superior Publishing Company's website, Ms. Sharon [redacted] stated she had not given permission to Superior Publishing to list her property but had place it on Craigslist. When I confronted the staff at Superior Publishing Company on two occassions requesting a refund, I was told that everyone makes mistakes. I stopped accessing their website because I realized I had been swindled out of $99. Also, their contract states that a refund request response happens in 1-14 business days. As the dates will show, and they admit, my request for a refund was submitted on 10/3 15. Their response only comes after I filed a complaint with the Revdex.com and the date on their response from that is 11/19/15. That is very much past 1-14 business days.

Initial Business Response /* (1000, 17, 2015/10/13) */
Superior Publishing Company Is a listing service for landlords for residential property in NW Indiana, Chicago and South Suburbs. We offer our customers access to our database for 90 days to assist them
in their search for a residential...

rental property. The terms and conditions are clearly stated in our contract which this complainant signed (copy attached). Within a day of signing contract, complainant came back to our office and demanded a refund and filled out the refund request dated 8/28/15 (copy attached). Our contract states that all refund requests will be reviewed and responded to within 14 clays, in this instance and due to the short amount of time elapsed, the company verbally agreed to issue a refund and that it would be done within a few weeks as the refund needed to be processed. The complainant stated that they needed gas money to get to work so company immediately refunded $11 that was available from their petty cash fund (which is acknowledged in complainant's refund request). The balance due has been fully refunded to the complainant. Our database is constantly being updated with new properties for rent as well as removing properties that have been rented. We try our best to make sure our database is current and to actively seek out new properties for our customers. We have been successfully placing renters with landlords for many years and are open Monday through Saturday to help people in their search. We are located at 7324-A Calumet Avenue in Hammond Indiana and can be reached at 219-S54-5040.