Superior San Antonio Moving

We have cameras on our moving trucks and we have proof we have finished the job our supervisor which we sent out to help the move go quicker without even charging her extra for a third mover because the customer called us yelling at our staff and demanded us to send another mover for free our calls are monitored and recorded and unfortunately we will not be giving back any money due to services being provided until the end the only thing that was left behind was what her husband said to leave behind because he said he wanted to take that in his vehicle later he was not done with it in that home and that we have proof of since when the supervisor was on the phone with the manager on his head set while he explained what he was not taking and that is recorded on our callAs for the couch with a small scratch that was made due to her couch being very large barely fit through her doors we are trying to repair for the customer other than that customer has signed our contract agreeing from beginning to end the price that was charged to her and she was aware of it because we have our copy as well as she has hers everything else was moved carefullyAnd customer never called the office once to complain after paying we didn't know until we saw this complaint on Revdex.com

Complaint: [redacted] I am rejecting this response because:Inaccurate description of events I will be initiating litigationThank You Regards, [redacted] ***

Hello [redacted] let me start with our calls are monitored and recorded we have heard all of your calls and we have noticed you did not ask us to reschedule you but demanded us to come the next day to move you and yes we were in contact with you all day we were running late and let you know when we were on our way and you were upset and demanded rudely to move you early in the am the next day and hung up on usThe next day we arrived early and everything was moved just fine with no damages but as for a discounts we did give you a discount but unfortunately we can't give you 50% of your money back since that is what you have been asking forOur movers moved all of your furniture with no damages and the small hole on your wall was repaired by our supervisor all of our calls are monitored and recorded and our contract states proof of your signature for repairs on the wall we apologize that you are upset but as for moving services were provided 100% and if you are upset you got moved on saturday that is something that is not our fault let me remind you that was something you demanded before hanging up on our representative when we called you to let you know we were on our way that initial day of your scheduled move FridayOne the credit card situation we have proof your fiance was there with her credit card in hand paying and agreed to sign for amount to be deducted we have all of our calls recorded and proof on our contract with signatures which I will be providing and uploading here soon to the Revdex.com thank you, one more thing I would like to add that if we asked for you not to call anymore is because we have proof of very nasty harassments from your fiance which we are not taking lightly and someone is already looking into that, Management [redacted]

Complaint: [redacted] I am rejecting this response because: Yes, you have stated several times you have recorded calls, and as a customer I appreciate that the calls are recorded so that in instances like this the calls can show evident of the situation I have been complaining about So please keep those on file as we will need them possibly at a later date I did not sign any contract that states if a Revdex.com complaint is made, the money due to the customer will be withheld a week In your response you state that the state policy is the check will be withheld a week due to the Revdex.com complaint, however it will be weeks on Oct28th from which the complaint was made In your previous response you have stated that you have already sent me the check for the liability coverage, but now the story has changed to you haven't sent it due to a "state policy" I find your change of story very questionable I have not been contacted to set up an appointment for your business to come in person to have me sign for the check If this is the "state policy", please provide me the resources/information in which I can locate the documentation that states this procedure to be the "state policy" I'd also like the contact information of the US ARMY VETERAN that owns this specific business location so that I can not only thank them for their service, but also notify them of the experience myself and other customers have had in the past month with this business I will state again, Superior Movers has not made an attempt to fix the problem of my broken dryer due to the movers, or yet to apologize for the unprofessionalism I have experienced with the company The responder in a previous message admits that accidents happen, yet you aren't attempting to fix it I look forward to receiving the information I have requested about the "state policy" and the contact information of the owner, and also look forward to being contacted to set up an appointment for your business to come to me in person to deliver my check, because according to your previous response, it should've already been mailed to me Have a blessed day Sincerely, [redacted]

Hi, we do apologize for the inconvenience but we have recorded calls and contracts signed once again the check has not been mailed as per contract does state it does get send in a week due to your Revdex.com complaint we will be coming in person to have your sign the check we can't mail it to you since you have been disputing amounts more than a week now our policy states we have to come in person to have you sign the check being received once again we apologize if you are upset but that is what the state requires to be done and that is what we have done thank you have a wonderful day Management

We have cameras on our moving trucks and we have proof we have finished the job our supervisor which we sent out to help the move go quicker without even charging her extra for a third mover because the customer called us yelling at our staff and demanded us to send another mover for free our calls
are monitored and recorded and unfortunately we will not be giving back any money due to services being provided until the end the only thing that was left behind was what her husband said to leave behind because he said he wanted to take that in his vehicle later he was not done with it in that home and that we have proof of since when the supervisor was on the phone with the manager on his head set while he explained what he was not taking and that is recorded on our callAs for the couch with a small scratch that was made due to her couch being very large barely fit through her doors we are trying to repair for the customer other than that customer has signed our contract agreeing from beginning to end the price that was charged to her and she was aware of it because we have our copy as well as she has hers everything else was moved carefullyAnd customer never called the office once to complain after paying we didn't know until we saw this complaint on Revdex.com

Complaint: ***
I am rejecting this response because:Yes, you have stated several times you have recorded calls, and as a customer I appreciate that the calls are recorded so that in instances like this the calls can show evident of the situation I have been complaining about So please keep those on file as we will need them possibly at a later date I did not sign any contract that states if a Revdex.com complaint is made, the money due to the customer will be withheld a week In your response you state that the state policy is the check will be withheld a week due to the Revdex.com complaint, however it will be weeks on Oct28th from which the complaint was made In your previous response you have stated that you have already sent me the check for the liability coverage, but now the story has changed to you haven't sent it due to a "state policy" I find your change of story very questionable I have not been contacted to set up an appointment for your business to come in person to have me sign for the check If this is the "state policy", please provide me the resources/information in which I can locate the documentation that states this procedure to be the "state policy" I'd also like the contact information of the US ARMY VETERAN that owns this specific business location so that I can not only thank them for their service, but also notify them of the experience myself and other customers have had in the past month with this business I will state again, Superior Movers has not made an attempt to fix the problem of my broken dryer due to the movers, or yet to apologize for the unprofessionalism I have experienced with the company The responder in a previous message admits that accidents happen, yet you aren't attempting to fix it I look forward to receiving the information I have requested about the "state policy" and the contact information of the owner, and also look forward to being contacted to set up an appointment for your business to come to me in person to deliver my check, because according to your previous response, it should've already been mailed to me Have a blessed day
Sincerely,
*** ***

Hello *** ** Once again I do want to remind you of all of your calls are monitored and recorded and we have documentation signed of what was agreed to pay and the wall being fixed I was the one that sent the supervisor to fix your wall and we have pictures of what he fixed thank you have a wonderful day, Owner

Superior Movers was fantastic Al and Jorge were friendly and very careful They very obviously took pride in their work Not a single item was broken or scratched! Superior Movers is the only company in the area that does not begin charging the customer until they arrive at your residence, and then stops charging you when they are finished moving you into your new place; no paying for the time they take to drive to and their home base

Complaint: ***Complaint: ***I am rejecting this response because:I've never worked with a business/company that
has been so determined and adamant in proving their customer wrong and not
fixing their mistake Most well-established and successful companies take
their customer feedback and say "Thank you for this information
We'll use it to help improve our customer service in the future
What can we do now to fix our mistake?"The movers at Superior Movers dropped my dryer,
and proof has been provided to the company of the damage and non-working dryer
It's very clear in the video that the employee shot that dryer door does
not close correctlyIt's very obvious and clear that it does not close
correctly.Your company has NOT paid me for the liability
damage The check has not arrived I have a voicemail left from
*** stating the company would not be sending me the liability check for
the sole reason of me making this complaint to the Revdex.com I'm contacting my
lawyer to see if that's even legal, withholding my check due to making a
complaint The information included in the business's
previous response about employees using the phone is completely false
The mover without glasses was in the breezeway on his phone This
phone call took place after I initialed and wrote down the starting time myself
on the paperwork When he came inside he apologized for being on his
phone and informed me he was calling to make a reservation for dinner at the
Tower of Americas, that he had never been The mover admitted his mistake
and apologized for being on his phone The second phone call made by the
mover with glasses should've been made outside my apartment, not while he was
sitting at my dining table This was unprofessional of him.I would like someone else besides *** to
listen to the phone calls that have been recorded It's clear in the
conversations that *** interrupts me during the phone calls I even
stop a few times to ask her to please stop interrupting me When I finished
with what I was saying, I paused, and allowed *** to speak Superior Movers proudly displays that the
business is "US ARMY VETERAN OWNED AND OPERATED", and that is who I
would like to speak with from this point forward I would like the
Veteran who owns this business to now be the person to contact me.I have not been paid a check and I have the
voicemail saved in which *** is denying me the check due to the sole
reason of this complaintI have spoken with other customers of this company
who have filed complaints on websites and we all seem to come in agreement of
the level of unprofessionalism that is going on.Regards,*** ***
I am rejecting this response because:
Regards,
*** ***

This moving company did an outstanding job I have never seen another moving company as professional as these guys the movers michael and carlos were very professional and were on time they were so sweet and very hard workersThe movers wrapped everything in our home and they were very quick but careful all of our moving boxes were packed and unpacked very carefully and placed exactly where I needed them I am so happy with superior movers by far the best moving services me and my spouse have received in a very long time!

Hello *** *** we had a supervisor come to your home to inspect the dryer as per the mover and the supervisor and the video we have from our movers the door to the dryer closed and latched now yes there was a small dent and we weighed the dryer and payed what we are liable for
cents per pound that is what the texas law states that we are liable for and that is exactly what we did and never was it mentioned that your dryer doesn't work until our supervisor leftNow as for our rep *** she is one of the managers in the office and we did pull the call to listen to it and I do want to remind you all of our calls are monitored and recorded and throughout the entire call we did not hear our rep be rude to you if you feel she was talking over you we apologize but she was just trying to speak a few times and you would not let her speak that we did hear. As for the movers we did look at the phone call records from that day because being on the phone while on the job we do not take lightlyWhen they showed us one call was received before the clock even started which lasted a few seconds not even a minute and the second mover stated you let him sit down and use your table so he can finish out the bill at the end of the move and when they were done charging you he used our other movers phone to call for his ride as he was leaving your home I do want to remind you no personal calls were made while being on the move as for bad language one of the movers did agree he used accidentally the S word once but not the F word if you are upset I can certainly understand but to take it out on our company is uncalled for they did great job which was stated by you on our phone calls and you did say they did a great job mistakes happen and we apologize and yes we did look at the videos and they did use blankets when the dryer was placed in the moving truck sometimes moving blankets can be placed either in the home or in the moving truckI do want to remind you that the calls recorded were also reviewed of the office calling you to let you know we were running late and you agreed that was fine once again we have the contracts, recorded calls, and videos thank you and once again we apologize for this inconvenience have a wonderful day

Complaint: [redacted]
I am rejecting this response because:Inaccurate description of events.  I will be initiating litigation. Thank You
Regards,
[redacted]

Hi, we do apologize for the inconvenience but we have recorded calls and contracts signed once again the check has not been mailed as per contract does state it does get send in a week due to your Revdex.com complaint we will be coming in person to have your sign the check we can't mail it to you since you have been disputing amounts more than a week now our policy states we have to come in person to have you sign the check being received once again we apologize if you are upset but that is what the state requires to be done and that is what we have done thank you have a wonderful day Management.

We have cameras on our moving trucks and we have proof we have finished the job our supervisor which we sent out to help the move go quicker without even charging her extra for a third mover because the...

customer called us yelling at our staff and demanded us to send another mover for free our calls are monitored and recorded and unfortunately we will not be giving back any money due to services being provided until the end the only thing that was left behind was what her husband said to leave behind because he said he wanted to take that in his vehicle later he was not done with it in that home and that we have proof of since when the supervisor was on the phone with the manager on his head set while he explained what he was not taking and that is recorded on our call. As for the couch with a small scratch that was made due to her couch being very large barely fit through her doors we are trying to repair for the customer other than that customer has signed our contract agreeing from beginning to end the price that was charged to her and she was aware of it because we have our copy as well as she has hers everything else was moved  carefully. And customer never called the office once to complain after paying we didn't know until we saw this complaint on Revdex.com.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Hello [redacted] let me start with our calls are monitored and recorded we have heard all of your calls and we have noticed you did not ask us to reschedule you but demanded us to come the next day to move you and yes we were in contact with you all day we were running late and let you know when we...

were on our way and you were upset and demanded rudely to move you early in the am the next day and hung up on us. The next day we arrived early and everything was moved just fine with no damages but as for a discounts we did give you a discount but unfortunately we can't give you 50% of your money back since that is what you have been asking for. Our movers moved all of your furniture with no damages and the small hole on your wall was repaired by our supervisor all of our calls are monitored and recorded and our contract states proof of your signature for repairs on the wall we apologize that you are upset but as for moving services were provided 100% and if you are upset you got moved on saturday that is something that is not our fault let me remind you that was something you demanded before hanging up on our representative when we called you to let you know we were on our way that initial day of your scheduled move Friday. One the credit card situation we have proof your fiance was there with her credit card in hand paying and agreed to sign for amount to be deducted we have all of our calls recorded and proof on our contract with signatures which I will be providing and uploading here soon to the Revdex.com thank you, one more thing I would like to add that if we asked for you not to call anymore is because we have proof of very nasty harassments from your fiance which we are not taking lightly and someone is already looking into that, Management [redacted]

Complaint: [redacted]
I am rejecting this response because:The repair has not been COMPLETED. Please provide me with the recorded phone calls that you evidently think will benefit you to some degree.
Regards,
[redacted]

This moving company showed up ready to move us and wrapped every single furniture we had. I am glad we chose superior movers they did a great job and our moving quote was very affordable

Complaint: [redacted]
I am rejecting this response because:
Yes, you have stated several times you have recorded calls, and as a customer I appreciate that the calls are recorded so that in instances like this the calls can show evident of the situation I have been complaining about.  So please keep those on file as we will need them possibly at a later date.  I did not sign any contract that states if a Revdex.com complaint is made, the money due to the customer will be withheld a week.  In your response you state that the state policy is the check will be withheld a week due to the Revdex.com complaint, however it will be 2 weeks on Oct. 28th from which the complaint was made.  In your previous response you have stated that you have already sent me the check for the liability coverage, but now the story has changed to you haven't sent it due to a "state policy".  I find your change of story very questionable.  I have not been contacted to set up an appointment for your business to come in person to have me sign for the check.  If this is the "state policy", please provide me the resources/information in which I can locate the documentation that states this procedure to be the "state policy".  I'd also like the contact information of the US ARMY VETERAN that owns this specific business location so that I can not only thank them for their service, but also notify them of the experience myself and other customers have had in the past month with this business.  I will state again, Superior Movers has not made an attempt to fix the problem of my broken dryer due to the movers, or yet to apologize for the unprofessionalism I have experienced with the company.  The responder in a previous message admits that accidents happen, yet you aren't attempting to fix it.  I look forward to receiving the information I have requested about the "state policy" and the contact information of the owner, and also look forward to being contacted to set up an appointment for your business to come to me in person to deliver my check, because according to your previous response, it should've already been mailed to me.  Have a blessed day.
Sincerely,
[redacted]