Superior Seamless Gutters

Initial Business Response /* (1000, 9, 2017/09/14) */
The vehicle was towed to our facility, customer's concern was "customer fixed #fuel injector and broke a bolt,see what it will take to fix"After inspection we contacted customer with an *** estimate to remove intake manifold,extract
broken bolt and reassemble with new seals and gasketInvoice #XXXXX reflects that repair with no mention of passing emissions or a check engine lightThe customer returned with concern "malfunction indicator light is on (MIL)The vehicle was diagnosed with diagnostic trouble codes P0308.PAfter inspection and a compression test it was determined that the #cylinder has low compression (internal failure), in need of a complete tear down for further inspectionA new estimate was given on invoice #XXXXXI did inaccurately mark the "yes" box on the Repair Data Form because we did not rectify any emission related issue,just diagnosisThe customer was charged for the repair specific to the original requestTo further clarify, the only repair that we performed was directly requested by the customer to repair the bolt he broke during his attempt to repair vehicleIf additional information or further clarification is needed please do not hesitate to callAt Frankie's auto sales we are committed to providing a professional experience for customers
Initial Consumer Rebuttal /* (3000, 11, 2017/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The problem we have is that they signed the emissions waiver illegally they were not certified to do so!!! I've sent copies of the form to you