Superior Services, LLC

We are regretful that the customer has had an unsatisfactory experience. It is our mission to go above and beyond for each and every customer we work for. On 4/30/we were contacted by the customer requesting a quote for removal of several trees and grinding of stumps. On
5/6/the customer contracted with our company to remove birch #for $400, to remove birch #for $500, remove ash #for $300, remove ash # for $150, remove ash #for $300, strip out #trees consisting of 2-ash, grinding deep and wide of stump #leaving stump chips on site $150, grinding of stump #deep and wide leaving stump chips on site for $
We got acceptance of our contract on 5/6/15. At that time the customer was made aware that the job would be done within 1-weeks from date of acceptance. Our contract terms (pre-printed) on every contract states that tree-service payment is due upon completionC.O.D. We removed trees (tree &2) on Monday 5/12/15. On Thursday 6/4/we removed trees and stripped out the other 2-ash trees (items 3, 4, 5, 6). On 6/4/we completed all of the contracted tree service. Tree service payment is due upon completion of the tree work (per the terms stated on our contract). Customer was not home when we finished the tree service on 6/4/15. Our foreman left an invoice on the door. We have since mailed an invoice and called the customer requesting payment for the completed tree service. As of 6/26/we have not received any payment from the customerCustomer was informed that in order to proceed with the stump grinding work we would have to receive payment for the completed tree work. We have been waiting for the payment of the completed tree work in order to proceed with the stump grinding. Our contract states that stump grinding occurs approximately 1-days after tree work is done
The office manager spoke to the customers on 6/25/and explained the process and apologized for any confusion or delay. In effort to resolve this matter the customer’s bill will be for all removed trees but will not be charged for stumps that were not ground. The total due is $minus the stump grinding for item #which was quoted for $and the stump grinding for #which was also quoted for $150.00. The total due is $(this price includes tax). The customer is only being billed for the work that has been completed by our company as of 6/25/which is items 1-The only part of the contract that our company has not performed is the stump grinding. We apologize for any confusion.
Thank you for your time,
Charter Oaks Tree & Landscaping CoInc

The response Charter Oaks has offered on
the Revdex.com site cannot be accepted in good faith for several reasons.First, the mathematical calculations are incorrect. The contract was for removal of six trees and removal of two stumps. The Charter Oaks response references removal of five trees (birch 1, birch 2, ash 3, ash 4, ash 5) for a total tree removal cost of $1650, from which two stump removals of $150 each are removed ($300). This results in a total project cost of $1950. Discount of the stumps would be a total project contract of $1650, per the calculations in the Charter Oaks response. I do not know if this oversight was intentional or not,
but there are six items in the contract for work to be done, not the five
that have been provided to the Revdex.com by Charter Oaks.  For clarity and
fairness, it should be stated that item number 6 was left out, for tree removal
equalling an additional cost of $375.   
Of additional relevance is that there is no explicit consideration
for the discount off the total bill which was offered as part of the original contract. This was
crucial to my acceptance of their bid.  If we were to pay for all listed
items except for the stump grinding (which is their suggestion), we would
actually be paying more money than the quoted bid -- and we’d be paying more because
they didn’t finish the job!  Thus, using the itemized figures disregards the discount offered at the bid, and will not be an acceptable method for determining resolution.Second, resolution of this matter needs to address damage to our sidewalk that occurred when work progressed. A segment of our sidewalk was damaged by the crane used by the company to remove the trees on May 12th; in addition, there was damage to a small deck in our backyard from falling trees on June 4th. The company did not lay the crane appropriately (we have photos) and thus chipped our sidewalk. The city of Worthington (who visited last week) has indicated a block of sidewalk needs to be replaced. These issues have been shared with a representative of the company, but the suggested resolution presented on the Revdex.com site makes no mention of these. We are therefore not able to accept the resolution proposed, because (1) the mathematical calculations are erroneous and (b) there is no attention to how the sidewalk and deck damage will be addressed. In addition, due to the work not being done as initially contracted, we have lost two months of summer landscaping over the removed stumps as well as increased frustration in our repeated calls to the company to please finish the work contracted for. While an initial approach to the company for resolution (via phone after the initial complaint was filed) involved them completing the stump grinding for which we would pay the entire contract, they have been adversarial - threatening a lien against our house and interest payments (even though the work still is not done, and the work is to be paid for on completion).
Our counter resolution is thus: 
1.    
We
will pay for the tree-work that was completed as per the contract, shown as
items 3-6, equaling $1,125   plus tax. 
2.    
We
will assume responsibility for repairing the damaged sidewalk and deck.  
3.    
We
will have a different company grind the stumps. 
4.    
A
memorandum of Mutual Resolution must be created. 
5.    
We
will then change our position on the Revdex.com site to Satisfactorily Settled, or the
equivalent.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I have placed a check in the mail box at the post office in time to get picked up today.

Teri of Charter Oaks spoke with the customer today (7/15/2015).
We have emailed a copy of the amended bill. We will email a copy of the receipt,
once payment has been received. Customer informed [redacted] that he would verify this
is acceptable and respond back via email or a phone call.
.