We take complaints of this nature very seriously, as we do our best to respect the requests of current and prospective clientsOn April 1st at 1:pm, we received a request for a quote from an [redacted] when in the neighborhood with our marketing teamShe provided us with a phone number to contact regarding a quote, and initialed our waiver authorizing a Weed Man customer representative to call the phone number provided for future lawn care promotionsWe have simply been reaching out to follow up regarding the quote requested on April 1st, and apologize for any inconvenience or confusionWe have removed the phone number(s) associated with this address from our systems
Mr [redacted] ,Thank you very much for the reply and for reaching out to us at the office recently We greatly appreciated the time you took out of your day to discuss everything with us in detail.We were happy that we came to a resolution with you as well It is important for us to always make sure that a customer is happy (even if we parted ways) and feel that is the case As discussed, we will be following up with you later this year to see how the lawn is responding and answer any questions you may still have.We know that the products we use and the service we provide is what is best for the lawn but we are not infallible We do everything we can to better our communication with our customers so we can continue to be an industry leader when it comes to lawn care.If there is anything else we can do for you, please reach out to us directly at the office Sincerely, [redacted] Customer Service ManagerWeed Man Lawn Care866-977-
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[redacted] continues to claim that they never checked off on the waiver for us to contact them - we have investigated this internally and do see that a waiver was checked for their addressObviously an error was made, but we have been unable to determine where this occurredWe want [redacted] to know that we are doing everything we can to ensure this doesn't happen again (to her or anyone else)The only way we contact a potential client is by their request or someone referring them to us, as we would need their name, address, phone number, and interest in lawn care to complete the quoteWe do not cold call for this reasonWhether it was a neighbor / friend / family / referral who supplied their information, a mistake on part of our outreach representative going door-to-door, or a combination of the aforementioned possibilities, we are very sorry for the stress and trouble this has caused ***We hope this bring some clarity to the situation and helps put this to restWe never have the intention of reaching out to any person who does not want to be contacted; we are simply human and human errors can occur from time to time.Thank you, and let me know if you have any questions
Mr***,Thank you for bringing this matter to our attention and we are sincerely sorry for your experience with us at Weed Man This is not indicative of who we are as a company and appreciate all feedback you shared with us.We also wanted to thank you for taking our phone call today so we could resolve this directly We have been in business for over years and are a Continual Service, as our customers have the same program each season set up for them We know that there may have been some confusion as to having a 'contract' with us We do everything we can to ensure we have excellent communication with our customers but we failed in doing that in this instance.As discussed, we have taken care of the balance that was on your account We use instances like this to better our company in every way and should there be any questions, please reach out to us directly at 866-987-9333.Sincerely, [redacted] Customer Service ManagerWeed Man Lawn Care
[redacted] We do apologize for you not being able to get a hold of your local Weed Man Franchise However, we are the Weed Man located in Wisconsin, not in Louisville, KY Please contact the Revdex.com of Wisconsin to have them remove this complaint from our page.The phone number for your local office is ( [redacted] .You can contact Weed Man USA Headquarters at [redacted] to let them know that you are unable to get a hold of anyone at your local office and they will help you from thereWe will forward your complaint onto them as well but please reach out directly during business hours to discuss your concerns so they can be addressed in a timely matter.Sincerely, [redacted] Customer Service ManagerWeed Man Lawn CareEagle Dr.Middleton, WI 53562866-987-
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
***,Thank you for the feedback and we are very sorry to hear about your experiences with Weed Man We are a franchise based company and even though we are in Wisconsin, we reached out and spoke to [redacted] to assure him that his concerns would be heard.We passed along the feedback to the corporate office of Weed Man USA, which has brought it to the attention of ***'s local office.We value everyone's feedback and will be following up with [redacted] to ensure that everything has been taken care If anything else is needed, please contact us at 866-987-Sincerely, [redacted] Customer Service Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This company is flat out LYING!!! MY FAMILY WAS NOT IN THE COUNTRY ON APRIL 17, 2017!!!!! There is no way my husband, [redacted] , would have made any such request, nor even been around to make a request, for a quoteWe were in Mexico on April 17, We were on vacation between April - April with house sitters at our residence that entire timeThis company has no factual basis for stating my husband requested a quote on that date, when we were out of the country.Because of this, I would like to know how they received our information to hound us for several months? In fact, they were calling us BEFORE April 17, but at our home numberWe repeatedly told them to stop calling that number, which they finally did, and then starting calling my personal cell phone numberMy husband would also never provide MY cell number for services HE supposedly requested - again, which he NEVER did Regards, [redacted]
We take complaints of this nature very seriously, as we do our best to respect the requests of current and prospective clientsOn April 1st at 1:pm, we received a request for a quote from an [redacted] when in the neighborhood with our marketing teamShe provided us with a phone number to contact regarding a quote, and initialed our waiver authorizing a Weed Man customer representative to call the phone number provided for future lawn care promotionsWe have simply been reaching out to follow up regarding the quote requested on April 1st, and apologize for any inconvenience or confusionWe have removed the phone number(s) associated with this address from our systems
Mr [redacted] ,Thank you very much for the reply and for reaching out to us at the office recently We greatly appreciated the time you took out of your day to discuss everything with us in detail.We were happy that we came to a resolution with you as well It is important for us to always make sure that a customer is happy (even if we parted ways) and feel that is the case As discussed, we will be following up with you later this year to see how the lawn is responding and answer any questions you may still have.We know that the products we use and the service we provide is what is best for the lawn but we are not infallible We do everything we can to better our communication with our customers so we can continue to be an industry leader when it comes to lawn care.If there is anything else we can do for you, please reach out to us directly at the office Sincerely, [redacted] Customer Service ManagerWeed Man Lawn Care866-977-
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[redacted] continues to claim that they never checked off on the waiver for us to contact them - we have investigated this internally and do see that a waiver was checked for their addressObviously an error was made, but we have been unable to determine where this occurredWe want [redacted] to know that we are doing everything we can to ensure this doesn't happen again (to her or anyone else)The only way we contact a potential client is by their request or someone referring them to us, as we would need their name, address, phone number, and interest in lawn care to complete the quoteWe do not cold call for this reasonWhether it was a neighbor / friend / family / referral who supplied their information, a mistake on part of our outreach representative going door-to-door, or a combination of the aforementioned possibilities, we are very sorry for the stress and trouble this has caused ***We hope this bring some clarity to the situation and helps put this to restWe never have the intention of reaching out to any person who does not want to be contacted; we are simply human and human errors can occur from time to time.Thank you, and let me know if you have any questions
Mr***,Thank you for bringing this matter to our attention and we are sincerely sorry for your experience with us at Weed Man This is not indicative of who we are as a company and appreciate all feedback you shared with us.We also wanted to thank you for taking our phone call today so we could resolve this directly We have been in business for over years and are a Continual Service, as our customers have the same program each season set up for them We know that there may have been some confusion as to having a 'contract' with us We do everything we can to ensure we have excellent communication with our customers but we failed in doing that in this instance.As discussed, we have taken care of the balance that was on your account We use instances like this to better our company in every way and should there be any questions, please reach out to us directly at 866-987-9333.Sincerely, [redacted] Customer Service ManagerWeed Man Lawn Care
[redacted] We do apologize for you not being able to get a hold of your local Weed Man Franchise However, we are the Weed Man located in Wisconsin, not in Louisville, KY Please contact the Revdex.com of Wisconsin to have them remove this complaint from our page.The phone number for your local office is ( [redacted] .You can contact Weed Man USA Headquarters at [redacted] to let them know that you are unable to get a hold of anyone at your local office and they will help you from thereWe will forward your complaint onto them as well but please reach out directly during business hours to discuss your concerns so they can be addressed in a timely matter.Sincerely, [redacted] Customer Service ManagerWeed Man Lawn CareEagle Dr.Middleton, WI 53562866-987-
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
***,Thank you for the feedback and we are very sorry to hear about your experiences with Weed Man We are a franchise based company and even though we are in Wisconsin, we reached out and spoke to [redacted] to assure him that his concerns would be heard.We passed along the feedback to the corporate office of Weed Man USA, which has brought it to the attention of ***'s local office.We value everyone's feedback and will be following up with [redacted] to ensure that everything has been taken care If anything else is needed, please contact us at 866-987-Sincerely, [redacted] Customer Service Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This company is flat out LYING!!! MY FAMILY WAS NOT IN THE COUNTRY ON APRIL 17, 2017!!!!! There is no way my husband, [redacted] , would have made any such request, nor even been around to make a request, for a quoteWe were in Mexico on April 17, We were on vacation between April - April with house sitters at our residence that entire timeThis company has no factual basis for stating my husband requested a quote on that date, when we were out of the country.Because of this, I would like to know how they received our information to hound us for several months? In fact, they were calling us BEFORE April 17, but at our home numberWe repeatedly told them to stop calling that number, which they finally did, and then starting calling my personal cell phone numberMy husband would also never provide MY cell number for services HE supposedly requested - again, which he NEVER did Regards, [redacted]