Superior Supply

Thank you for contacting Cincinnati Overstock on this matterMy name is DJ and I am the GM for Cincinnati OverstockWe have tried and tried to speak to this customer and get one of our tech out to the house to trouble shoot this problemThe customer is stating that the couch will work just fine
when plugged into the battery pack, but not when its plugged into the wallWe want to send someone out to inspect this to make sure this is hooked up correctlyBut whenever anyone at our company has tried to explain this to the customer they get extremely upset and demand that is not what is going to happenI have personally said that I have no problem going and getting this piece and replacing it with a new one as long as we can trouble shoot just to ensure that the couch is defectiveFrom the sounds of it, there is a very good chance it is not hooked up correctly and that is what is causing the issueWe told the customer yesterday (7/6/17) that we would be more than happy to send someone out today (7/7/16) to trouble shoot this and to make sure that the item works correctlyIf not we would arrange at not cost to the customer to bring a new piece out and swap themWe have had three employees here at Cincinnati Overstock speak to this customerAll three say they can barely get a word in from the yelling, screaming, and the demandsAlthough we understand how this can be frustrating we are trying our best to get to the bottom of the problem and resolve itThe customer has refused to take the steps that we ask any customer to do when there is a problem such as contacting our warranty deptI personally called this customer yesterday late afternoon (7/6/17) to discuss this further, but the phone number provided in the customers order rang a few times and went to voice mailI left a message asking the customer to call us back before 5:pm and ask to speak directly to myself, I also gave my email information on the v/m messageAgain we are trying our best to get this problem taken care of asapJess F(asstmanager) in our Florence, KY location tried to tell the customer we would send our best guy out to them today to get this taken care ofFrom what my asstmanager said the customer said absolutely not and demanded a replacement immediatelyWe have steps here at Cincinnati Overstock that we have to take and we are and have been trying to get this done as soon as possibleBut we have found it to be very difficult to explain what we are doing to get the problem resolvedI am going to reach back out to the customer this morning and see if we can send someone over to trouble shoot thisAs I've said before, if the couch is defective we will make it right and pick up the defective item and replace with a new oneThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before
sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. Although the resolution is satisfactory, the business was still unaware this item was in store and available for delivery
or that the balance had been paid in full since they asked for payment.Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
In my very first call to the "warranty expert" the section highlighted in red in their response seeing how this lady is a "warrant expert" was NEVER mentionedHer exact sequence of words was I pay $to have a technician come to my home and look at the couchIf the couch has an issue with the frame the technician would fix the problem and my money would be refundedIf it is anything else she said I would not get my $backThe technician looked at the couch, deem it was a manufacturers defect in the frame, had my wife sign a paper he was there and left without fixing the couchEverything that has been told to me by Overstock is filled with so much contradictionI know what this "warranty expert" told me and she was not plain honestI have yet to receive my money back and her and other customer service people tell me I will not receive itI SHOULD NOT have to get in touch with the technician for a job the "warranty expert" said would be fixed when he originally looked at the couch and found it to be the frameI told the "warranty expert" I wanted to speak to her supervisor on the last phone call and I was told " there is no one above her, my money would be refunded and my couch WOULD NOT be fixed and hung up on meI waited five days and called and asked a customer service employee why I haven't been refunded and she said "sir you're not going to be refunded and I suggest you call the technician"The discrepancies with Overstock is totally ridiculous

Hello,We have tried to work with the customer and go through all the procedures that we do for any other reported damage pieceWe work directly with the manufacture (the rep) and it is ultimately up to them to determine what is warranty and what is notThey will also make the decision if a
piece can be restored to like new condition or if it will need to be replacedBelow you will see the email chain that has gone back and forth with our warranty manager, and the customer. On Wed, Mar 14, at 2:PM, wrote:To: Whom it may concernFrom: *** and *** ***###-###-####(home)###-###-####(cell)Order number: 0-***I received my sectional couch today after weeksIt came in to the house wrapped in a plastic coverWhen the cover was opened, the item was found to be damagedAttached you will find all of the pictures and documentation necessary. Please call me as soon as possible to rectify this situation.Thank you,*** *** *** *** ------------------- On Mar 21, 2018, at 10:AM, Cincinnati Overstock wrote:Good morning!After speaking with you yesterday afternoon, I submitted the report to the manufacturer and they would like to send out repair technicians first to address the issue with the corner sofaThey feel as if this is 100% repairableThey will be contacting you to arrange a date and time to come into your homeIf after the repair you are not satisfied with the results then they will discuss allowing us to replace the pieceThe Rep that I was communicating with reassured me that the technicians are very capable of restoring this piece to 100% conditionThey will have to re dress the piece but I am sure you will be pleased with the resultsIf you have any questions you can email them to me directly by just replying to this email chain. Thank you very much for your continued patience and have a great day!-------------------------On Wed, Mar 21, at 11:AM, *** ***.com>wrote:***I do not know where the change in our agreement came from. I will not accept a repaired piece of furniture. I payed for a complete unaltered piece of furniture and you agreed that the piece would be replaced per our conversation yesterday. You yourself even stated that the replacement piece had already been ordered. I am extremely unhappy with this change. As far as I am concerned, you can come and pick the whole set up and refund my money *** ***-------------------------------From:Cincinnati OverstockDate: Mon, Mar 26, at 5:PMSubject: Re: Damaged furnitureTo: B*** *** ***Good afternoon,I cannot have replacements approved at this time, because the Rep feels that this is 100% repairableThey are the ones to make the final decisions as far as this goesThe technicians that will come out to your home will do everything that they can to restore your piece to 100%This is what they do, and they are very good at itIf your not satisfied with the piece then we will replace it for youIt is never our goal to stick someone with damaged merchandise. You should be receiving a call soon if you have not already, as they are very good at getting customers taken care of in a timely mannerI apologize for any misunderstandingsPlease let me know if you have any questions.Thank you!***Warranty ManagerCincinnati Overstock----------------------- We would be more than happy to send the furniture repair company out as the rep has approved and if this is something they can fix to 100% so be itIf they feel like this could not be fixed to be like new we would then take this back up with the repThank you

We are so sorry for the need for a restocking fee and we are very careful up front, in writing and verbally, to warn customers before they purchase One of the ways we are able to offer products at the incredible price we do is we are very careful in regards to waste One particular
issue addressed with this policy is the one you have encountered We would not be able to afford to stay open as a business if everyone was allowed to purchase furniture so they can go home and try it out Their are multiple issues with that, one being, most people don’t want to purchase furniture that has been removed from the store and then attempted to fit into a home that will not accommodate the piece Rarely does a piece like this come back with no damage Many times we have to sell a piece that has been removed from the store as open box or floor model, at a loss, because it is no longer new Your paperwork actually stated “all sales are final” but as a courtesy in specific situations we will allow returns and offer the restocking fee as a benefit to our customers All customers are aware of this at the time of purchase and we make sure our staff is adequately trained to explain this at the time of purchase The order was placed on 10/2/and we did a refund on 11/15/2016. x = (restocking fee)+ (x 1.07) =355.43 Ware sorry for any inconvenience this may cause

Hi there, thank you for contacting Cincinnati OverstockI see here the order was placed on 03/31/In the notes on this order it shows foot damage was reported on 04/07/According to the notes the foot was fixed but there was another issue reported 03/04/The issues reported was
determined wear and tear based on the photos the customer summited into our warranty deptWe sent those photos onto our manufacture rep who also agreed this was wear and tearThe manufacture warranty does not cover wear and tearWe are sorry that the customer feels like this is not wear and tear but again brought it to the manufacture attention who told us it wasWe can only work within the guide lines of the manufacture warrantyThank you for contacting Cincinnati Overstock

We try to work with all of our customers especially when dates are shifted around by the furniture manufacturersWhen you work with companies that ship furniture and there are outside factors that affect when furniture arrives at different facilities the best dates you can give are estimatesWe are 95% of the time very accurate with our dates, however there are times when manufacturers will notify us after an order is placed that the product that has been ordered is going to take longer than what was originally quoted, and in some cases that the product has been discontinuedAt that point we notify our customers and give them the option to cancel their order or the items affected on their order, or to keep their orderIf the customer would like to wait for all of their items and then receive delivery they can do so, if they would like separate deliveries for an additional fee they also have that option, as well as the option to pick up what items are not available at the time the customer wants their deliveryWe try to work with customers to accommodate them in any way that we can, but we are still a business that works at the mercy of our suppliers It is clearly stated on every customers invoice that all sales are final, we of course make exceptions to that if item are discontinued or delayed beyond a reasonable amount of timeWe have this policy in place so we can keep our prices as low as possible without passing increased expense onto our customersAll of the products ordered for our customers are brand name ordered specifically for each customer, so when they order it is expressly stated that if they do cancel they will be charged a 25% restocking feeWe do not make our customer service representatives or sales staff give out their full namesThe reason for this should be obvious by this review alone Some people feel it appropriate to bash and call specific people out online using their full names We do not feel that it is necessary to subject the people that work in our offices answering phones or selling in our stores to be slandered on the internet by individuals just because they work for our companyThis particular individual has been delivered out in full now We are saddened they felt the best way to deal with what they agreed to was by picketing our store, harassing our customers and sales staff, and by posting negative complaints on at least different websites We have continued to treat them with respect and not only delivered out their furniture but assembled for free as well Hopefully the customer will do the right thing in updating his reviews

We made several attempts to get this resolved for the customerWe attempted to deliver this to the customer and they refused once we arrived to their houseWe offered to come out again to deliver this but stated we would need to charge them a delivery fee since we had already tried to once before
We were not able to get a resolution for the customer at this pointWe tried to reach out to the customer several times after thisWe offered them free delivery at this point or receive a refund on the orderWe reach out to the customer again over the next month and after a month a half we canceled the item off their account and charged them a restocking feeWe never received any updates on this from the customer or the bankWe are happy to help come to some resolution with this customer whenever they would like to reach out to us regarding this orderWe would be happy to refund for the one item they canceled minus the 25% restocking fee$would be owed to the customer. Ben HGM Cincinnati Overstock

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below
Their response has nothing to do with me, I am assuming this company is dealing with multiple disputes and they confused me with one of their many other upset customers
Regards,
*** ***

Cincinnati Overstock
According to our records, all information previously
provided is documented and correct. Each
time a sales representative or customer service representative speaks to the
customer, it is time stamped and written down by the person who spoke to the
customer. These customers did receive a
4% discount and I have attached proof of their invoice with all personal
information blocked out. I have also
included a copy of their original, signed invoice which shows no delivery fee
was paid at the time of purchase and the customer signed that all information
on the invoice was correct. The customer
added delivery on 3/when they made a payment toward the balance. On 3/all items were in and the customer
was notified via phone voicemail that the order was in. They paid the balance on 3/and were
informed at that time that they would receive a call from delivery within
hours. This is something that the store
managers assure all employees are trained on whether they are new or have been
with our company a long time. Sales
representatives are unable to provide any delivery date information because all
deliveries are arranged through our delivery manager. When someone pays off their balance, their
information populates on a list. Their
balance was paid on 3/and they received a call that same day according to
the notes on the account. The customer
paid the balance and then came in the next day upset because they received
their call from delivery already, well within the hours, and were told it
would be week. This was with the
contracted delivery company. The
customer was highly upset because they had already gotten rid of their
furniture before hearing from delivery.
They were then delivered on 3/31.
Originally they had been scheduled for 3/but the driver notified them
it would be late, and then notified them again that it would be first thing in
the morning. When the customer went into
the store on 3/after delivery, one of the representatives called in to
customer service. It was not the store
manager who they spoke to which is why the representative had to call customer
service. The customer service manager
informed the representative that there had been a Revdex.com complaint filed and the
store was no longer authorized to make decisions on the account because Revdex.com
complaints are handled at corporate office.
At no time was she told not to communicate with them. It was at this same visit that they mentioned
damage to the items and she told them they had hours to report the damage to
warranty. At this time, the warranty
email was [email protected],
however, unfortunately there was an issue with that address and emails were not
all coming through. They were given the
proper email information on 4/and since that was processed, the items needed
have been ordered from the manufacturer.
The furniture will be fixed, but again, the delivery fee will not be
refunded as it was delivered out to the customer and therefore the delivery
charge is correct

Fri, Aug 26, at 1:PMSubject: Additional information regarding complaint by *** *** vs Cincinnati Overstock.comTo: *** ***On August 24th I received a call from a RepShe advised that she had some options for me; 1) keep the couch I have and
receive $2) bring the couch back and they would give me a $and after inspection and confirmation that there was no damage they would then order the couch I paid for, so it would be about to weeks to get a couch3) they would pick up the wrong couch at no charge and after they determine that it is not damaged they would order the couch I paid for and again it would be to weeks. I informed them that I not satisfied with those options, that I didn't feel as though I should have to be without a couch for to weeks, when I had no fault in this situationI explained that I expected that the solution offered by the first customer service repthat I had spoken to on August should have taken place and that it had been weeks with no resolveI then advised that if a solution couldn't be reached I would allow them to pick up all of the furniture and provide me with a complete refund, to which the rep, explained that she would have go call me back.Some time later that day I received another call from the repShe again explained the options that were previously given aboveShe advised that I was being unreasonableShe stated that she had however gotten authorization to pick up both pieces and provide a refundI told her that I needed to discuss this situation with my wife and that I would call her back. A short time later I called the customer service repback and requested to speak with her bossThat representative offered no additional remedy and told me that I was not going to get my wayShe advised that this situation was my fault because I could have inspected the items prior to leaving the warehouseShe then advised that if a resolution wasn't reached this day that they were going to close the case and I was just going to keep the furniture that I haveI told her that I was planning an event to occur at my residence on August 27, and needed my furniture therefore I preferred to work out a solutionI then offered to take a floor model, which was located at the Florence, KY store, if they could deliver it on Aug26, I did advise that an exception to that would be as long as there was no damage to that sofaShe then advised that if they delivered that sofa I would have to accept it, even if it were damagedI then express that that was not a solution so I agreed to travel to the Florence, KY store that evening to inspect that sofa for damage to resolve the situation. On the evening of August 24, I responded to the Florence, KY store and made contact with a store managerShe advised that the couch had been removed from the sales floor and escorted my wife and I to the back room to inspect itWe completed an inspection of the couch which was determined to be satisfactoryI asked the manager and another employee if we would receive the full warranties on the couch, to which she said yesShe then explained the warranties as year on the fabric, years on the mechanical components, and years of the frameI informed them that we would accept the couch and confirmed that they would be delivering it on August 26, The manager advised that someone would call me later that evening to confirm the delivery.On the morning of August 25, I had not received a call so I again called the customer service deptI was advised that a delivery and pickup was scheduled for August 26, and that someone would be contacting me at a later time to provide a two hour windowLater that day I received a call from a repadvising that the scheduled time for deliver was August 26, between P.Mand P.MI told her that I had previously explained that I was planning an event for Augand that I had plans for the evening hours of AugI asked her if there was any way to have this delivered at an earlier time, to which she advised that she would have to contact me backA short time later I contacted the repback and advised her that we cancelled our evening plans for Augso that we could get this situation resolvedDelivery was confirmed for August 26, between P.Mand P.M.On August 26, 2016, at around A.M., I received a call from the rep againShe stated that she wanted to confirm the delivery date and timeShe then stated that she just wanted to let me know that since the couch was a floor model I would not be receiving any warranties with itI then told her that I was not going to agree to that solution and that I wanted them to pick up their furniture and to provide me with a full refund at the time of the pick upAs of 1:P.Mon this date I have not heard back from themI don't know what to do at this point and could really use your help.Thanks for taking the time to review this.Sincerely,*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Customer purchased with our company on 3/26/and was given an estimated time of arrival at our warehouse of 3-weeks or 15-business daysThis took her to an estimated date of 4/22/Her order arrived in full on 4/8/and we sent her an email the same day with the notification that
her items were available for her to pickupCustomer called in on 4/23/and we assured her that we had her items at our warehouse On 4/24/customer was scheduled a pickupWhen our customers go to pickup, we have them inspect their items at the warehouse and sign a release form stating that the items are correct and undamagedWhen the damage is not apparent at the warehouse, we must receive pictures of the damage, a written description of the issues and their contact information so that we may help fix the issueWithout the customer's cooperation, we do not have enough information to send a repairman out or to order in new piecesWe offered to help fix the issue by looking the damages over in our warehouse as we have a repairman on siteCustomer was not willing to bring her items to us. We NEVER order used or second-hand furnitureAll products ordered for a customer are ordered new, but during the shipment to our warehouse, damages may occurOur warehouse manager delivered out, and exchanged the correct cocktail table for the incorrect one on 4/27/He noted that the chairs were not damaged, but needed to have the pins on the bottom of the feet re-centeredOur warranty manager has received the pictures of damage from the customer and has re-ordered a new accent cabinet and end table

We received the new table today, but have not - nor do we expect a g.cThe table was the only thing requested, and we appreciate the District Manager getting the issue resolvedI do hope they offer lessons in customer service their employees
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Cincinnati Overstock
We do
apologize for any issues and confusion that may have occurredWhen we are
dealing with a warranty claim that is over the 1yr standard warranty we have to
collect a service call fee upfront in order to send a tech to a customer's
home, which is what we didOur furniture tech has full knowledge of all our manufactures warranties and sends us a full report of the issue once he has been to the
customer's homeOur tech did go out to the customer's home and upon reviewing
the issue he explained to the customer that his warranty would cover the parts,
but not the laborThe customer was given a labor quote and was told that if he
would like the repair completed to let him (the tech) knowThe service fee
that was collected was to cover having the technician go out to his home and
any fees NOT covered by his warranty, in this case the laborOnce again we apologize for any issues, our tech is more than happy to return to the
customer’s home to complete the repair, but we would be unable to refund the
service fee at this time

This response is in reference to complaint #*** for Ms***.This customer placed an order for a *** Dresser in April of At the time we were expecting a container to arrive from the manufacturer within weeks, which was the ETA that she was given At the time of
purchase the customer put down $in order for us to order the piece for her She then came in one month later and paid $towards the balance on 5/4/ The last payment she made was on 7/11/for $and the total paid was $but the price of the item plus delivery was $382.17, leaving a balance of $ She had called customer service to find out where the item was, and according to the information we had, we were expecting this container in by July There was a delay in the container coming from overseas and it ended up taking nearly months for this container full of the *** items to arrive This was something we were never made aware of by the company so each time we looked, it appeared as though it would be coming in the next month.Each time the customer called, she was told it would be in next month because that is the available information we were showing from the manufacturer When she came into the store in January 2016, she had mentioned that she wanted to cancel Per our policies and procedures, all sales are final and a 25% restocking fee does apply to any approved cancellations Being that this was an extenuating circumstance, the fee could have been waived, but the store clerk was not aware of the full situation which is why it was mentioned that the fee would apply We then had a customer service manager contact her to explain the situation She was offered the opportunity to cancel with no restocking fee, but she mentioned that she already has the bedroom set and since it was in, she would like to keep it The general manager approved a free delivery for this item We let her know that it was now in stock and the GM said we would deliver it for free We left her a message to call and receive her refunded delivery fee which was $+ $tax, totaling $for the refund We have since created her a new ticket and reserved the dresser for her and are awaiting her response as to when she would like this item delivered

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.They charged my *** *** in full on 12/5/They never called to set up delivery even though I called them numerous times and was promised they would check with the delivery department to find out why the mattress(which was in stock on 12/5/15) had never been set up for delivery as promised the following weekI sent an email to ***, never got his last name but when I spoke with him the end of November about they problems I had getting anybody(I think the girl was Kayla??) I had spoken with in their warranty area to get me a credit for the mattress purchaseafter arguing and send documents and a picture of the law tag I was offered a credit of $He then said they would refund the entire $I had paid on the mattress.Below is the last email and offer I had sent to him and never got any return correspondenceI addition I have other emails from 11-8-to this one trying to resolve and communicate with a company that rarely ever answers their telephone.
To: [email protected] From: *** *** (mike***[email protected])
Sent: Wed 12/16/4:PM To:
[email protected] ([email protected])
.ExternalClass .ecxhmmessage P {
padding:0px;
}
.ExternalClass body
***It has bee now weeks since trying to resolve the mattress issue with your companyWhile you seemed genuinely interested in getting me a credit and replacing the mattress after 1/ weeks working with you claims department, things have not gone as promisedI went into the store on Saturday 2-5-and asked for Brandon as you said to do and he would have already *** instructed on what we agreed uponWell I went in and he had no ideaI spent to minuets while he spoke to somebody and came out and said OK you have a $xx creditI said NO That is NOT what we agreed toHe went back and took another to minutes saying OK you have a $creditAll this time I wondered your store and looked at you Mattress selection which from the state most of them were in it was hard to decided they were very shop worn, dirty and shoppers sitting or laying on many of them.I finally settle on another one from *** as it was at least reversible and seem niceIt was 598.00.and ordered it with a low profile box springI was informed they were in stock and stood there while he call your warehouse and made sure and put a hold on them.I also choose a narrow side table that matched my o the living room furniture that wasn't in stock but that was fine I could pick it up and would easily fit in my car.I told Brandon I worked from Home on Tuesdays and Thursdays so those would be the best daysHe said he would take care of things and have them call and get the delivery for the mattress and box spring for Thursday if at all possibleI said if not I could make arrangements for Saturday.I heard nothingI called Monday and got no return callI called Tuesday and finally got a return call from Mandy she was sorry they had dropped the ball but had sent an email to your delivery people and she would call me latter in the day with delivery information.......Surprise Surprise, NO CALL.Now it is Wednesday and your customer have no chance to talk with anybody because they never answer the telephone let all calls go to voice mail.I am fed up with this crappy service and lack of concern by your peopleI left them a massage at lunch time if I didn't get a call making arrangements to deliver tomorrow, Thursday 12-17-2015, I had had it and did not want the Mattress or side table and will cancel the payment on my *** ***. It really s worth it to be treated like thisYour delivery service seems t being able to dictate how and when they want to do their part that I was charged $for and I'm only to miles tops from you Springdale store.Let make this easy...Just send me a check for the $and I'll donate this piece of garbage to the Good will store and I'll buy from a store who values customer and know how to provide a great buying experience as wellI spent 1/years in retail for Mercantile Stores and anybody giving this poor attention to a customer would have been fired summarily! *** ***###-###-####
I DON'T KNOW WHAT MORE I COULD HAVE DONE OTRHER THAN SIT AND WAIT TO SEE IF THEY WOULD EVER BE MOTIVATED TO DELIVER WHILE THEY HAD MY MONEY FOR WEKKS.BY THE WAY THEY CALLED ME ON TUESDAY JANUARY 5TH ASKING ABOUT WHY I HAD CANCEELLED THE AMEX CHARGE AND SAID UNLESS I CALL *** *** AND DROPPED THE DISPUTE THEY WOULD BE ABLE TO DELEIVER MY MATRESS OR PICK UP THE END TABLE I HAD ORDERED. WEEKS LATER...I SAID THANKS BUT NO THANKSSHE WAS GOING TO SEND THIS TO THEIR COLLECTION DEPARTMENTREALLY??
Regards,
*** ***

Customer was contacted and refunded in full for his delivery feeHe was called by our General Manager, but the customer was not available to take the call so a message was left with himWe hope that the customer is satisfied with the outcomeWe are happy to help if there are any remaining issues