Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ The customer called us stating that the apron she ordered arrived and was wrinkled and had "loose strings" on itDue to the low cost of the item we allowed the customer to keep the merchandise and refunded her in full as wellHow can I submit proof of this? We went above and beyond to satisfy the customerThis complaint is completely untrue and unwarranted and we request that it be removedThank you Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Response is acceptedHowever, it should remain on record that the company, despite its claims, did not fulfill their promise of a refund until this complaint was originally lodged
Initial Business Response / [redacted] (1000, 5, [redacted] ) */ Contact Name and Title: [redacted] Hello, Sorry to see you filed a complaint with the Revdex.com, you placed your order with us and it has been shipped, here is the tracking number [redacted] ups.com You should be receiving your order tomorrow! Sorry for the delay on your order but this item was being drop shipped by the manufacture and those types of orders can take longer then the items are that in-stock within our warehouseFor the delay we would be willing to apply some points into a Chef Perk's account if you would like to make oneWe greatly appreciate your business and ask if there is anything else you need assistance with please contact us directly! Thank you, Everything Kitchens Customer Service Manager Initial Consumer Rebuttal / [redacted] (2000, 11, [redacted] ) */ Resolved by consumers phone message
Initial Business Response /* (1000, 5, 2017/02/14) */
Thank you for your review of our websiteWe have contacted the rebate centre 2/13/Rep *** and she will be processing that rebate for you right awayWe are sorry for the hassle you experienced and the incorrect form going out to you
You should have the $pre-paid card within 3-weeksIf you want to check the status of your rebate you can go to this link https://kitchenaid.rewardpromo.com/ and enter your telephone number for status and updatesIf you have any questions please do not hesitate to contact us directly and we will be happy to helpThank you for your business and have yourself and wonderful day!
Final Business Response /* (1000, 14, 2017/02/16) */
Thank you for your review of our websiteWe have contacted the rebate centre 2/13/Rep *** and she will be processing that rebate for you right awayWe are sorry for the hassle you experienced and the incorrect form going out to youYou should have the $pre-paid card within 3-weeksIf you want to check the status of your rebate you can go to this link https://kitchenaid.rewardpromo.com/ and enter your telephone number for status and updatesIf you have any questions please do not hesitate to contact us directly and we will be happy to helpThank you for your business and have yourself and wonderful day!
Initial Business Response /* (1000, 5, 2017/03/02) */
Contact Name and Title: *** Manager
Contact Phone: ***
Contact Email: ***
Hello,
We greatly appreciate your feedback of our businessWe've been in contact with you since the start of this
whole situationCurrently we have refunded your credit card as of yesterday (***) and have sent you over that informationAn investigation with *** is underway but we decided to get you refunded ahead of time per your desired resolutionWe greatly appreciate you as a customer of ours and in no way want you to feel as that is not the caseWe hope this response will change your view of us and we would love to do business with you again
Have yourself a wonderful weekend!
***
Customer Specialist Manager at Everything Kitchens
Initial Consumer Rebuttal /* (2000, 8, ***) */
*** and Everything Kitchens have been extremely helpful during this difficult situationHe grabbed the Bull by the horns and took full control both professionally and sincerelyHe did a wonderful job and wasted no time making things rightThough this situation was very difficult, I can honestly say Everything Kitchens has thoroughly impressed me and I look forward to doing business with them again
Initial Business Response /* (1000, 5, 2015/12/22) */
The customer called us stating that the apron she ordered arrived and was wrinkled and had "loose strings" on it. Due to the low cost of the item we allowed the customer to keep the merchandise and refunded her in full as well. How can I submit...
proof of this? We went above and beyond to satisfy the customer. This complaint is completely untrue and unwarranted and we request that it be removed. Thank you.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Response is accepted. However, it should remain on record that the company, despite its claims, did not fulfill their promise of a refund until this complaint was originally lodged.
Initial Business Response /* (1000, 5, [redacted]) */
Contact Name and Title: [redacted]
Hello,
Sorry to see you filed a complaint with the Revdex.com, you placed your order with us and it has been shipped, here is...
the tracking number [redacted]ups.com
You should be receiving your order tomorrow! Sorry for the delay on your order but this item was being drop shipped by the manufacture and those types of orders can take longer then the items are that in-stock within our warehouse. For the delay we would be willing to apply some points into a Chef Perk's account if you would like to make one. We greatly appreciate your business and ask if there is anything else you need assistance with please contact us directly!
Thank you,
Everything Kitchens Customer Service Manager
Initial Consumer Rebuttal /* (2000, 11, [redacted]) */
Resolved by consumers phone message
Initial Business Response /* (1000, 10, 2016/08/23) */
We apologize for this negative experience that Ms. [redacted] had with our company. We want to reassure her that all of our products we have in stock are all brand new from the manufacturing company. We take pride in our ability to offer these...
new and never been used products to the public at such a low cost. As far as the Tea Kettle that Ms. [redacted] ordered, this was a brand new product that was sent directly to her by manufacturing company. We have notified this Vendor that we work closely with regarding the poor condition the item was in when the customer received it. We also made sure they were aware that this has caused a negative experience with one of our consumer because it did not meet the expectations. We've refunded Ms. [redacted] in full and apologized to her for this negative experience with our company. Thank you !
Initial Consumer Rebuttal /* (3000, 13, 2016/08/23) */
I returned the product but have not received the appropriate refund yet.
Final Business Response /* (1000, 18, 2016/08/30) */
A full refund of [redacted] was refunded back to [redacted]'s credit card on 8/24/2016.
Final Consumer Response /* (2000, 20, 2016/08/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you!
Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ The customer called us stating that the apron she ordered arrived and was wrinkled and had "loose strings" on itDue to the low cost of the item we allowed the customer to keep the merchandise and refunded her in full as wellHow can I submit proof of this? We went above and beyond to satisfy the customerThis complaint is completely untrue and unwarranted and we request that it be removedThank you Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Response is acceptedHowever, it should remain on record that the company, despite its claims, did not fulfill their promise of a refund until this complaint was originally lodged
Initial Business Response / [redacted] (1000, 5, [redacted] ) */ Contact Name and Title: [redacted] Hello, Sorry to see you filed a complaint with the Revdex.com, you placed your order with us and it has been shipped, here is the tracking number [redacted] ups.com You should be receiving your order tomorrow! Sorry for the delay on your order but this item was being drop shipped by the manufacture and those types of orders can take longer then the items are that in-stock within our warehouseFor the delay we would be willing to apply some points into a Chef Perk's account if you would like to make oneWe greatly appreciate your business and ask if there is anything else you need assistance with please contact us directly! Thank you, Everything Kitchens Customer Service Manager Initial Consumer Rebuttal / [redacted] (2000, 11, [redacted] ) */ Resolved by consumers phone message
Initial Business Response /* (1000, 5, 2017/02/14) */
Thank you for your review of our websiteWe have contacted the rebate centre 2/13/Rep *** and she will be processing that rebate for you right awayWe are sorry for the hassle you experienced and the incorrect form going out to you
You should have the $pre-paid card within 3-weeksIf you want to check the status of your rebate you can go to this link https://kitchenaid.rewardpromo.com/ and enter your telephone number for status and updatesIf you have any questions please do not hesitate to contact us directly and we will be happy to helpThank you for your business and have yourself and wonderful day!
Final Business Response /* (1000, 14, 2017/02/16) */
Thank you for your review of our websiteWe have contacted the rebate centre 2/13/Rep *** and she will be processing that rebate for you right awayWe are sorry for the hassle you experienced and the incorrect form going out to youYou should have the $pre-paid card within 3-weeksIf you want to check the status of your rebate you can go to this link https://kitchenaid.rewardpromo.com/ and enter your telephone number for status and updatesIf you have any questions please do not hesitate to contact us directly and we will be happy to helpThank you for your business and have yourself and wonderful day!
Initial Business Response /* (1000, 5, 2017/03/02) */
Contact Name and Title: *** Manager
Contact Phone: ***
Contact Email: ***
Hello,
We greatly appreciate your feedback of our businessWe've been in contact with you since the start of this
whole situationCurrently we have refunded your credit card as of yesterday (***) and have sent you over that informationAn investigation with *** is underway but we decided to get you refunded ahead of time per your desired resolutionWe greatly appreciate you as a customer of ours and in no way want you to feel as that is not the caseWe hope this response will change your view of us and we would love to do business with you again
Have yourself a wonderful weekend!
***
Customer Specialist Manager at Everything Kitchens
Initial Consumer Rebuttal /* (2000, 8, ***) */
*** and Everything Kitchens have been extremely helpful during this difficult situationHe grabbed the Bull by the horns and took full control both professionally and sincerelyHe did a wonderful job and wasted no time making things rightThough this situation was very difficult, I can honestly say Everything Kitchens has thoroughly impressed me and I look forward to doing business with them again
Initial Business Response /* (1000, 5, 2015/12/22) */
The customer called us stating that the apron she ordered arrived and was wrinkled and had "loose strings" on it. Due to the low cost of the item we allowed the customer to keep the merchandise and refunded her in full as well. How can I submit...
proof of this? We went above and beyond to satisfy the customer. This complaint is completely untrue and unwarranted and we request that it be removed. Thank you.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Response is accepted. However, it should remain on record that the company, despite its claims, did not fulfill their promise of a refund until this complaint was originally lodged.
Initial Business Response /* (1000, 5, [redacted]) */
Contact Name and Title: [redacted]
Hello,
Sorry to see you filed a complaint with the Revdex.com, you placed your order with us and it has been shipped, here is...
the tracking number [redacted]ups.com
You should be receiving your order tomorrow! Sorry for the delay on your order but this item was being drop shipped by the manufacture and those types of orders can take longer then the items are that in-stock within our warehouse. For the delay we would be willing to apply some points into a Chef Perk's account if you would like to make one. We greatly appreciate your business and ask if there is anything else you need assistance with please contact us directly!
Thank you,
Everything Kitchens Customer Service Manager
Initial Consumer Rebuttal /* (2000, 11, [redacted]) */
Resolved by consumers phone message
Initial Business Response /* (1000, 10, 2016/08/23) */
We apologize for this negative experience that Ms. [redacted] had with our company. We want to reassure her that all of our products we have in stock are all brand new from the manufacturing company. We take pride in our ability to offer these...
new and never been used products to the public at such a low cost. As far as the Tea Kettle that Ms. [redacted] ordered, this was a brand new product that was sent directly to her by manufacturing company. We have notified this Vendor that we work closely with regarding the poor condition the item was in when the customer received it. We also made sure they were aware that this has caused a negative experience with one of our consumer because it did not meet the expectations. We've refunded Ms. [redacted] in full and apologized to her for this negative experience with our company. Thank you !
Initial Consumer Rebuttal /* (3000, 13, 2016/08/23) */
I returned the product but have not received the appropriate refund yet.
Final Business Response /* (1000, 18, 2016/08/30) */
A full refund of [redacted] was refunded back to [redacted]'s credit card on 8/24/2016.
Final Consumer Response /* (2000, 20, 2016/08/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you!