Superior Tube Employees Credit Union

Thank you for forwarding the information regarding a complaint by [redacted] of [redacted] ***, PA.Superior Credit Union acknowledges a miss-handling of the physical PA title to a vehicleConversion of the title from an electronic title to paper was completed through PA Department of TransportationThe paper title was lost in transit in an attempt to reduce the distance our credit union member would travel to receive it.Uninformed communication was made by staff before the title was reorderedIn the interim the member's vehicle has been towed at credit union expense from a public parking lotto credit union property to avoid any municipal actionSale of the vehicle was restored at the offered price.Please add this information to the complaint.Thank you,Matthew *J

Thank you for forwarding the information regarding a complaint by [redacted] of [redacted], PA.Superior Credit Union acknowledges a miss-handling of the physical PA title to a vehicle. Conversion of the title from an electronic title to paper was completed through PA Department of...

Transportation. The paper title was lost in transit in an attempt to reduce the distance our credit union member would travel to receive it.Uninformed communication was made by staff before the title was reordered. In the interim the member's vehicle has been towed at credit union expense from a public parking lotto credit union property to avoid any municipal action. Sale of the vehicle was restored at the offered price.Please add this information to the complaint.Thank you,Matthew *. J

Review: Superior Credit Union has failed to deliver the title to a automobile that was paid off they keep claiming they lost it and when I have gone there several times over 14 weeks they somehow have not ordered it, even though they claim to have ordered it. This delay in getting the title to me has cost me the sale of said vehicle to another party, made me look bad in that transaction, as well as causing me difficulties in storage for said vehicle.Desired Settlement: Finish the Job as in get my title to me and stop lying to me and do their job

Business

Response:

Thank you for forwarding the information regarding a complaint by [redacted] of [redacted], PA.Superior Credit Union acknowledges a miss-handling of the physical PA title to a vehicle. Conversion of the title from an electronic title to paper was completed through PA Department of Transportation. The paper title was lost in transit in an attempt to reduce the distance our credit union member would travel to receive it.Uninformed communication was made by staff before the title was reordered. In the interim the member's vehicle has been towed at credit union expense from a public parking lotto credit union property to avoid any municipal action. Sale of the vehicle was restored at the offered price.Please add this information to the complaint.Thank you,Matthew *. J