The website and getting someone to answer their phone is so frustrating! I have been trying to find "claim status" on the website and I don't see one even though Superior says it is there! I have clicked on everything within the website and cannot find a claim status menu! Forget about trying to get someone to answer the phone! If you are lucky enough to get through the sub menu, you're put on hold forever, only to finally have someone answer the phone to let you know you called the wrong department, and the wrong number! This is the number on the back of their member i.d. card! When I asked what number I should have dialed, turns out I did! She was in the dark about the number!
I mailed a reimbursement claim form to the address at the bottom of the form in October 2021. Gave it a few weeks, but heard nothing from them. I called in December. They had not received my claim form! Confirmed the mailing address. It was correct. That piece of mail was never returned to me by the way. The rep I spoke with was absolutely no help at all! Called again last week. Took forever to get through to someone. They still hadn't received my reimbursement form! I was asked to fill it out again, but to email it to them this time. Tried going online to check status of claim. Can't find check claim status button! Typed in "claim form status" in the search engine. It said I had the capability to check online when I log in through the member portal. NOT! There was nothing there! This was a total waste of time! Please get it together! This is frustrating and totally ridiculous, Superior!
Thank you for bringing this matter to our attentionBecause claims were filed outside timely filing window of months from the date of service, we will need to make an exception to payout the out of network benefitsWe will work directly with the member on a resolution
We will resolve this issue directly with the memberHe will receive a $payment because of the incomplete information he received on the initial call Is there anything else you need on this incident? Thank you and have a great day! [redacted] ***Customer Service ManagerSuperior Vision Services, Inc
Your account (through ***) has been paid and updated through 9/30/ Ms [redacted] from Customer Service left a voice mail for you and indicated as such on 9/ If you are unable to secure appointments prior to 10/you may contact me personally at [redacted] to request an extension Please note payments received via USPS mail and signed for by our mailroom staff require time to be sorted and sent to Finance where they are part of a intake and posting process Thank you for your inquiry
I reached out to member [redacted] to address her concernsI will work directly with her to resolve this issueThere seems to be a misunderstanding between the provider of services and the payments sent from Superior VisionOur records indicate second services were approved and paidPayments went to our contracted provider
Thank you for sharing with me the concerns raised by this enrolled member. With regret, privacy and confidentiality regulations prevent us from responding to a third party that we have not been authorized to communicate with regarding employee benefits, insurance coverage, and healthcare claims. We will reach out to the member to advise him of contractual rights. [redacted] ***Senior Vice President, Operations
Thank you for sharing with me the concerns raised by this enrolled member With regret, privacy and confidentiality regulations prevent us from responding to a third party that we have not been authorized to communicate with regarding employee benefits, insurance coverage, and healthcare claims We will reach out to the member to advise him of contractual rights[redacted] ***Senior Vice President, Operations
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me To avoid issues in the future we will be using only in-network optometrists Thank you so much for your help
I mailed a reimbursement claim form to the address at the bottom of the form in October 2021. Gave it a few weeks, but heard nothing from them. I called in December. They had not received my claim form! Confirmed the mailing address. It was correct. That piece of mail was never returned to me by the way. The rep I spoke with was absolutely no help at all! Called again last week. Took forever to get through to someone. They still hadn't received my reimbursement form! I was asked to fill it out again, but to email it to them this time. Tried going online to check status of claim. Can't find check claim status button! Typed in "claim form status" in the search engine. It said I had the capability to check online when I log in through the member portal. NOT! There was nothing there! This was a total waste of time! Please get it together! This is frustrating and totally ridiculous, Superior!
Thank you for bringing this matter to our attentionBecause claims were filed outside timely filing window of months from the date of service, we will need to make an exception to payout the out of network benefitsWe will work directly with the member on a resolution
We will resolve this issue directly with the memberHe will receive a $payment because of the incomplete information he received on the initial call Is there anything else you need on this incident? Thank you and have a great day! [redacted] ***Customer Service ManagerSuperior Vision Services, Inc
Your account (through ***) has been paid and updated through 9/30/ Ms [redacted] from Customer Service left a voice mail for you and indicated as such on 9/ If you are unable to secure appointments prior to 10/you may contact me personally at [redacted] to request an extension Please note payments received via USPS mail and signed for by our mailroom staff require time to be sorted and sent to Finance where they are part of a intake and posting process Thank you for your inquiry
I reached out to member [redacted] to address her concernsI will work directly with her to resolve this issueThere seems to be a misunderstanding between the provider of services and the payments sent from Superior VisionOur records indicate second services were approved and paidPayments went to our contracted provider
Thank you for sharing with me the concerns raised by this enrolled member. With regret, privacy and confidentiality regulations prevent us from responding to a third party that we have not been authorized to communicate with regarding employee benefits, insurance coverage, and healthcare claims. We will reach out to the member to advise him of contractual rights. [redacted] ***Senior Vice President, Operations
Thank you for sharing with me the concerns raised by this enrolled member With regret, privacy and confidentiality regulations prevent us from responding to a third party that we have not been authorized to communicate with regarding employee benefits, insurance coverage, and healthcare claims We will reach out to the member to advise him of contractual rights[redacted] ***Senior Vice President, Operations
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me To avoid issues in the future we will be using only in-network optometrists Thank you so much for your help