Superior Water and Air

We received a call from [redacted] about water damage from the floor drain discharge three months after the installation, our service tech went out to the property and found the drain line had been twisted and shooting out toward the wallsthe drain line was installed correct the day we left the installation{we run the system through back wash to make sure no leaks are visible and the drain can handle the flow {which it did}Our Manager Dean R [redacted] went out after the drain was secured to inspect the damageHe found that there was a small amount of the walls on the bottom had been wet and had a dirty look to them, he told customer to wash the walls with bleach and water as a prevention, they said they would and we talked about our process is to run this through their home owners and their insurance would get a hold of ours at superior Water and Air [redacted] stated they were having problems getting there agent to call back and were very dissatisfied with their company,Dean R [redacted] has tried to contact [redacted] many times to see if the claim has been filled but has had no response for over a month now

I was unaware of the customer responding to my responseI apologize for the oversight, we will contact Ms [redacted] and set up a time to go start up her equipment and double check everythingThere will be no charge for this service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIn the future, please ensure your billing is correct and do not put a "day response" sticker on the invoice before contacting the individual Appreciate Ms Cherry J [redacted] 's call and backup invoice showing no money owed Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I wanted to respond to this complaint that I made, which has been closed without my further inputI wanted to say that after Superior Water and Air received the complaint, they immediately addressed the issue with the drywall and the garbage disposal.A service worker came to our house this morning and repaired the drywall, which we were expecting, but he also replaced the garbage disposal, which we were not expectingIt was a nice surpriseI am glad the company took our complaint seriously and did their best to respond to it.So, if you wouldn't mind, please amend the complaint to show that we are satisfied with the company's response to our Revdex.com complaintWe appreciate your help.Thank you, [redacted] Sincerely, [redacted]

I will have a check at our front desk that the customer can pick upIt will be there by 12p.mon Thursday 02/01/Our address is south west, West Valley City, UT

We did owe Mr [redacted] some money back for the water heater he purchasedI show that we sent that check several months agoMy accounts payable person is gone for the day, so I cant say at this moment if the check has been cashedI am going to reach out to the customer today and will get with my AP person 1st thing tomorrow to find out about the checkIf for some reason the customer did not receive it, I will personally deliver it tomorrowI will report back to you as soon as I have some more infoThanks again for all your help, you have always been great to work with

Superior did honor the warranty and repair the equipment, the work was completed on 7/10/I was unaware of this complaint or would have responded soonerTodd J [redacted] VP of OperationsSuperior Water and Air

Superior is willing to go to the home and get the equipment back up and running and completely go thru all its operations to ensure it is working properly, but we will not take the equipment back nor will we issue any refunds

Complaint: [redacted] I am rejecting this response because I do not wish to be in direct contact with Superior Water & Air or any of its representativesI believe that by going to pick up a check in person, it would leave me open to being falsely accused or interrogated regarding the issues behind this Revdex.com complaintAs previously agreed upon, I would like the $refund check mailed to my address: [redacted] *** Sincerely, [redacted] ***