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Superior's One Hour Heating & Air Conditioning

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Reviews Superior's One Hour Heating & Air Conditioning

Superior's One Hour Heating & Air Conditioning Reviews (16)

There's not much we can do unless the Collection's Agent will allow this to take care of this on our end We are working on this right now It is my understanding that we have contacted the client dozens of times including going to their home to get the financing paperwork signed after the work was completed Please allow me a couple days to find out what we can do for this client Sincerely, [redacted]

She chose not to use us when a repair was needed, which included a part that was under warranty, due to our prices being too high A couple more years went by, and she had a recurring problem Her equipment was never registered (not our responsibility) so she can’t get another part In addition, she claims a couple techs have told her its the installation that has caused the refrigerant leaks in the coil Not true, she sent me pictures and there is plenty of ductwork for the size system, AND lack of airflow can’t cause a refrigerant leak (even if it was undersized) It appears to me that possibly these other companies were trying to sell her on more work I talked with [redacted] for a long time, she was very pleasant, and I do feel for her as no one should have to deal with a part going bad that soon I feel (1) we are not liable for any ductwork changes since there is nothing wrong with it and it doesn’t relate to the problem and (2) we aren’t liable for the manufacturer turning down her warrantyI sent her a note letting her know that she should have it out with the manufacturer since its their equipment, and their issue I think if she persists she will get somewhere with that I hope this helps and I will continue to try and help her from our end

I spoke with [redacted] from the businessHe has tried to reach out to the customer over a dozen times without and successHe askes that the customer reach out to them, and his direct cell phone number is [redacted] he is the new [redacted]

Revdex.com: I have reviewed the communication as it is NOT an offer by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint as they are rude and argumentative For your reference, details of the offer I reviewed appear belowThey need to put the remaining balance on my credit card as agreed in our contract and meet the terms spelled out in that agreement We paid them in good faith $1,and the rest of the balance was to be put on my credit card account for months at zero percent interest rate which I opened with their company They have failed to meet the terms of the contract which I have provided them in writing twice as they lost their copies They have NOT called me at any time since I spoke with their [redacted] and she became unprofessional which has been months ago I have offered times to pay this bill based on what we have in writing - no more or less! You are authorized to put on my card [redacted] (payments of $ [redacted] deposit and payments at $ [redacted] ) which is what we owe at months - zero interest rate I will not pay any other fees associated with your company as you have failed to meet the terms of our agreement I can provide you with my lawyer's phone and you can discuss it with him at $per hourRegards, [redacted] ***

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Hi ***, Thank you for your response about the duct sizing Since I am not an expert, I really can’t figure that part out I may have a friend HVAC technician take a look to verify As far as the coil, I had previously asked that you make a call to [redacted] on my behalf It doesn’t sound like that happened Were you able to call them? The following supports my request for One Hour Heating and Air conditioning to handle the warranty of the coil One Hour Heating and Air conditioning’s original proposal/agreement states: 1) Satisfaction: We will guarantee that your system meets or exceeds your expectations for quality and reliability (It has not met my expectation for reliability) 2) No Lemons Guarantee: If the compressor in your air conditioner fails once in the first five years, we will install a complete and new outside unit If the heat exchanger in your furnace fails in the first ten years, we will install a new furnace (The heat pump heating section has failed twice in the first ten years.) 3) Replacement: We guarantee that the equipment we have installed will perform as we have stated If the system does not heat or cool your home to your satisfaction, we will remove it and return 100% of your investment(The unit is not performing as any replacement heating system should Breaking twice in the first years is not normal) 4) Warranties: years on parts(Nowhere in the literature or agreement provided by One Hour Heating and Air conditioning does it state that the homeowner must register in order to receive this warranty or that these warranties are provided by the manufacturer) Nowhere in the literature does it state that these guarantees or that the warrantees are provided by the manufacturer In addition, the registration card was never given to me It was left downstairs by the heating system in an envelope It seems to me that One Hour Heating and Air is responsible for taking care of all warranted equipment If this is not the case, the agreement should be changed for future clients so they are aware of the registration process and who provides the warranty Based on the above # and #my options would be to either receive a new coil or complete removal and return of my investment It should not matter who was hired in between to maintain or perform repairs on the system There is no mention of upkeep, maintenance or who does maintenance on the agreement Please consider this email and let me know if your company is going to stand by its claims Regards, [redacted]

I have been in contact with *** *** both by phone and email since her original complaint and we're trying to help her with this warranty issue After viewing pictures, the ductwork is tall enough, and there's no correlation between the duct sizing and a refrigerant leak I shared a
Duct Size Calculator with *** *** Unfortunately the factory is not helping with this, but it may help if *** contacts them again on her end

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected],
*** ***
I all ready have the ** *** *** *** and you are authorized to place $2,on it for months at zero interest. This should resolve our dispute in the most friendly manner which makes this customer very happy. Please thank *** for me too as he was right about *** boys doing good business. I served and live in *** while at *** *** (** ***) and they are my kind of people
Best wishes
*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThere is no offer made here except more time to get their act together They have been contacted by me and my wife in the last several weeks and told that we have copies of the paper work which we provided two times to *** their sales person The account manager got short with me on the phone and I told them they would need to go through the Revdex.com
I pay them *** for terms of months at zero interest and that is the only thing they will get out of me I called the credit card copy which they had me apply for the finance and they told me all they had to do is put the $3,amount and months terms at zero interest in and this matter is resolved ** *** informed me that they are the only one that can do this and it is no big deal Yet they have still failed to meet the terms of the contract
If they want a copy of the paper work I will be glad to provide for a fee The first two times I gave it to them where for free the third time it will cost them because they are rude and dis-organized and have cost me time and money which is more than $1,
Regards,
*** ***

I have had nothing but problems with One Hour Heating since my installation was done in Every year I have issues with my heat I called this week because one of my outdoor units is not operating properly and was not able to reach anyone by phone I called today and was informed that they have gone out of business I think it is completely and totally unprofessional that they could not send a notice to their current customers to notify them...particularly customers that have had continued issues each year Now I'm left with a malfuctioning unit and no guarantee that my warranty will be honored

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com spoke with *** from the businessShe stated that their cancellation policy is that the customer notifies the business with a week notice of a request to cancelThat gives the business enough time to process the request before the date the account is chargedThe customer requested to
cancel after the September bill was chargedHowever, as a gesture of goodwill for the customer they will be refunded the $

She chose not to use us when a repair was needed, which included a part that was under warranty, due to our prices being too high A couple more years went by, and she had a recurring problem Her equipment was never registered (not our responsibility) so she can’t get another part In addition, she claims a couple techs have told her its the installation that has caused the refrigerant leaks in the coil Not true, she sent me pictures and there is plenty of ductwork for the size system, AND lack of airflow can’t cause a refrigerant leak (even if it was undersized) It appears to me that possibly these other companies were trying to sell her on more work
I talked with *** for a long time, she was very pleasant, and I do feel for her as no one should have to deal with a part going bad that soon I feel (1) we are not liable for any ductwork changes since there is nothing wrong with it and it doesn’t relate to the problem and (2) we aren’t liable for the manufacturer turning down her warrantyI sent her a note letting her know that she should have it out with the manufacturer since its their equipment, and their issue I think if she persists she will get somewhere with that
I hope this helps and I will continue to try and help her from our end

I spoke with *** *** from the businessHe has tried to reach out to the customer over a dozen times without and successHe askes that the customer reach out to them, and his direct cell phone number is *** he is the new *** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Hi ***,
Thank you for your response about the duct sizing. Since I am not an expert, I really can’t figure that part out. I may have a friend HVAC technician take a look to verify.
As far as the coil, I had previously asked that you make a call to *** on my behalf. It doesn’t sound like that happened. Were you able to call them?
The following supports my request for One Hour Heating and Air conditioning to handle the warranty of the coil. One Hour Heating and Air conditioning’s original proposal/agreement states:
1) Satisfaction: We will guarantee that your system meets or exceeds your expectations for quality and reliability. (It has not met my expectation for reliability)
2) No Lemons Guarantee: If the compressor in your air conditioner fails once in the first five years, we will install a complete and new outside unit. If the heat exchanger in your furnace fails in the first ten years, we will install a new furnace. (The heat pump heating section has failed twice in the first ten years.)
3) Replacement: We guarantee that the equipment we have installed will perform as we have stated. If the system does not heat or cool your home to your satisfaction, we will remove it and return 100% of your investment(The unit is not performing as any replacement heating system should. Breaking twice in the first years is not normal)
4) Warranties: years on parts(Nowhere in the literature or agreement provided by One Hour Heating and Air conditioning does it state that the homeowner must register in order to receive this warranty or that these warranties are provided by the manufacturer)
Nowhere in the literature does it state that these guarantees or that the warrantees are provided by the manufacturer. In addition, the registration card was never given to me. It was left downstairs by the heating system in an envelope. It seems to me that One Hour Heating and Air is responsible for taking care of all warranted equipment. If this is not the case, the agreement should be changed for future clients so they are aware of the registration process and who provides the warranty
Based on the above # and #my options would be to either receive a new coil or complete removal and return of my investment. It should not matter who was hired in between to maintain or perform repairs on the system. There is no mention of upkeep, maintenance or who does maintenance on the agreement
Please consider this email and let me know if your company is going to stand by its claims
Regards,
*** ***
***

Revdex.com:
I have reviewed the communication as it is NOT an offer by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint as they are rude and argumentative. For your reference, details of the offer I reviewed appear belowThey need to put the remaining balance on my credit card as agreed in our contract and meet the terms spelled out in that agreement We paid them in good faith $1,and the rest of the balance was to be put on my credit card account for months at zero percent interest rate which I opened with their company
They have failed to meet the terms of the contract which I have provided them in writing twice as they lost their copies They have NOT called me at any time since I spoke with their *** and she became unprofessional which has been months ago
I have offered times to pay this bill based on what we have in writing - no more or less! You are authorized to put on my card *** (payments of $*** deposit and payments at $***) which is what we owe at months - zero interest rate I will not pay any other fees associated with your company as you have failed to meet the terms of our agreement
I can provide you with my lawyer's phone and you can discuss it with him at $per hourRegards,
*** ***

There's not much we can do unless the Collection's Agent will allow this to take care of this on our end We are working on this right now It is my understanding that we have contacted the client dozens of times including going to their home to get the financing paperwork signed after
the work was completed Please allow me a couple days to find out what we can do for this client
Sincerely,
*** ***
***

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Address: 9767 Rider Rd, Warrenton, Virginia, United States, 20187-7805

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