Superiorland Diecast

Re: [redacted] , [redacted] ***Dear Ms [redacted] :This correspondence is intended as a formal response to your March 27, 2018, letter to Reliable HomeWorks (“HomeWorks”) in connection with the above referenced matter.Please be advised that HomeWorks has reviewed all of its applicable files on the matter and hereby reaffirms its position that Mr [redacted] ’s coverage start date would be April 1, This position was previously communicated to Mr [redacted] on March 12, 2018.To summarize the sequence of events for this matter, on January 2, 2018, Mr [redacted] called to enroll his rental property at [redacted] ***? in HomeWorks’ Protection ProgramsAn account was set up in his name for that location and he chose our six-month pre-payment optionHe was advised that since he was enrolling in January and he would be making his payment for the services in February, the coverage would be effective March 1, He was advised in error that he would receive a notification in the mail for the initial payment of $for six months’ coverage in the programs.On March 8, 2018, Mr [redacted] called HomeWorks and spoke to Holly, a Senior RepresentativeHe stated that he had called a couple months ago and he was told his service was to be effective March 1, 2018, however he never received a billHolly apologized that he was misadvised that he would be invoiced for the initial paymentShe then advised him that he would need to send in a check in the amount of $for the six months’ service and one month free of coverageMr [redacted] asked about the start date of his coverages and inquired as to whether the start date was still March 1, Holly advised him that his start date for coverage would be April 1, 2018, if his payment was received by the Company in March.On March 9, 2018, Mr [redacted] contacted HomeWorks stating he contacted a Customer Service Representative at Peoples Gas who advised him that the calls were taped and that he should call back and ask for a supervisor because the coverage should start on the date the account number was set upHolly advised Mr [redacted] that Peoples Gas is separate from HomeWorks and cannot advise about HomeWorks servicePeoples Natural Gas Company LLC is a separate legal entity and Customer Service Representatives at Peoples are not responsible for, nor familiar with, the contractual and business terms between HomeWorks and their customersMr [redacted] requested that a supervisor review the audio recording of the January conversation and Holly? dvised she would forward his request for the call to be reviewedHe stated he received the Terms and Conditions in the mail, but not a bill and he requested to stop into the HomeWorks officeHolly advised that HomeWorks does not take customer walk-ins or on-site appointments; however, she would have someone call him back.On March 12, 2018, Holly contacted Mr [redacted] She advised that she spoke to management regarding the start date for his service and that start date will be April 1, She referred him to the Terms and Conditions in regard to the start dateSection Aof the HomeWorks Terms and Conditions states, “The coverage period commences on the first day of the month following the statement closing date after receipt of your payment.” Section Astates, “These terms and conditions and the matters set forth on the face of this document, constitute the entire agreement between Customer and Reliable HomeWorksNo subsequent modifications, amendments, or representations become part of this contract unless expressly agreed to in writing by an authorized representative of Reliable HomeWorks”Mr [redacted] stated he wanted the matter further reviewed and requested information for the supervisor so he could make an on-site appointmentHolly advised that we do not make on-site appointmentsMr [redacted] requested a supervisor name so he could address any future complaintsAs a Senior Representative, Holly advised him that he could forward future issues to her attentionMr [redacted] requested to hear the prior call recording and Holly advised him we do not share the recordings.Accordingly, we trust that this letter is responsive to your correspondencePlease contact me directly at the address above if you would like to discuss this matter furtherThank you for your consideration.Sincerely,Vivian S [redacted] Manager, Reliable HomeWorksEnclosure?

Re: 11014149, [redacted] ***Dear Ms [redacted] This correspondence is intended as a formal response to your December 28, 2015, letter to Reliable Home Works (“Home Works”) in connection with the above referenced matterHomeWorks has reviewed all of its applicable files on the matter and hereby reaffirms its coverage position as was previously communicated to its customer, Mr [redacted] , in the phone conversation that took place between its HomeWorks and Mr [redacted] on December 28, 2015, at approximately 10:amNotwithstanding, HomeWorks has been in touch with Mr [redacted] and has reached a satisfactory, mutual resolution to the commercial dispute.To summarize the sequence of events, on September 1, 2015, Mrs [redacted] called HomeWorks to enroll in HomeWorks’ Gas Service Line and Sewer Service Line Protection ProgramsMrs [redacted] advised that she would mail HomeWorks a six-month prepayment for each programA check in the amount of $was received by HomeWorks on September 10, 2015.On December 28, 2015, Mr [redacted] called to file a claim for a sewer line backupHe was advised by the HomeWorks representative that coverage was not offered in his area, that he was enrolled in error and would receive a full refund of $for prior paymentsPlease see the HomeWorks Service Area enclosed herein as Exhibit AOur current service area is also posted on our website at http:// [redacted] .We sincerely apologize for our representative’s error and assure you that our representative has been coached to avoid this error in the futureIn addition, as a gesture of good faith, I spoke with Mr [redacted] and offered payment of his plumbing invoice in the amount of $which he stated is satisfactory to resolve the disputeWe will also refund the $which was originally paid into the HomeWorks Line Protection ProgramsWe consider this dispute to be settled in? full.Please contact me directly at the address above if you would like to discuss this matter furtherThank you for your consideration.Sincerelu,Vivian S [redacted] Manager, Reliable HomeWorksEnclosure

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Re: *** *** ** *** *** *** *** *** ** ***
Dear Ms***This correspondence is intended as a formal response to your March 21, 2016, letter to Reliable HomeWorks (“HomeWorks”) in connection with the above referenced matter.Please be advised that HomeWorks has
reviewed all of its applicable files on the matter and hereby reaffirms its position that its customer, Mr***, was not entitled to a refund of his pre-paymentThis position was previously communicated to Mr*** in a phone conversation that took place on September 14, 2015.To summarize the sequence of events for this matter, on September 14, 2015, Mr*** called HomeWorks to advise that he had moved from the above-referenced property and requested that HomeWorks refund his remaining pre-payment creditThe total pre-payment credit at that time was $Mr*** was advised by the HomeWorks representative on that call that no refunds would be issued for pre-payments, as was disclosed in Section Aof the HomeWorks Agreement enclosed herein which clearly states that “Reliable HomeWorks will not refund any pre-payments made to the Protection Programs.” As such, no refund was available to Mr*** under the terms of his agreement with HomeWorks.Accordingly, we trust that this letter is responsive to your correspondence and will serve to fully insulate HomeWorks from any adverse claims raised by Mr***Please contact me directly at the address above if you would like to discuss this matter furtherThank you for your consideration.Sincerelly,Vivian S*Manager, Reliable HomeWorksHomeWorksEnclosure

Re: ***, *** *** *** *** *** *** ** ***Dear Ms***:This correspondence is intended as a formal response to your March 27, 2018, letter to Reliable HomeWorks (“HomeWorks”) in connection with the above referenced matter.Please be advised that HomeWorks has
reviewed all of its applicable files on the matter and hereby reaffirms its position that Mr***’s coverage start date would be April 1, This position was previously communicated to Mr*** on March 12, 2018.To summarize the sequence of events for this matter, on January 2, 2018, Mr*** called to enroll his rental property at *** *** *** *** ** ***? in HomeWorks’ Protection ProgramsAn account was set up in his name for that location and he chose our six-month pre-payment optionHe was advised that since he was enrolling in January and he would be making his payment for the services in February, the coverage would be effective March 1, He was advised in error that he would receive a notification in the mail for the initial payment of $for six months’ coverage in the programs.On March 8, 2018, Mr*** called HomeWorks and spoke to Holly, a Senior RepresentativeHe stated that he had called a couple months ago and he was told his service was to be effective March 1, 2018, however he never received a billHolly apologized that he was misadvised that he would be invoiced for the initial paymentShe then advised him that he would need to send in a check in the amount of $for the six months’ service and one month free of coverageMr*** asked about the start date of his coverages and inquired as to whether the start date was still March 1, Holly advised him that his start date for coverage would be April 1, 2018, if his payment was received by the Company in March.On March 9, 2018, Mr*** contacted HomeWorks stating he contacted a Customer Service Representative at Peoples Gas who advised him that the calls were taped and that he should call back and ask for a supervisor because the coverage should start on the date the account number was set upHolly advised Mr*** that Peoples Gas is separate from HomeWorks and cannot advise about HomeWorks servicePeoples Natural Gas Company LLC is a separate legal entity and Customer Service Representatives at Peoples are not responsible for, nor familiar with, the contractual and business terms between HomeWorks and their customersMr*** requested that a supervisor review the audio recording of the January conversation and Holly? dvised she would forward his request for the call to be reviewedHe stated he received the Terms and Conditions in the mail, but not a bill and he requested to stop into the HomeWorks officeHolly advised that HomeWorks does not take customer walk-ins or on-site appointments; however, she would have someone call him back.On March 12, 2018, Holly contacted Mr***She advised that she spoke to management regarding the start date for his service and that start date will be April 1, She referred him to the Terms and Conditions in regard to the start dateSection Aof the HomeWorks Terms and Conditions states, “The coverage period commences on the first day of the month following the statement closing date after receipt of your payment.” Section Astates, “These terms and conditions and the matters set forth on the face of this document, constitute the entire agreement between Customer and Reliable HomeWorksNo subsequent modifications, amendments, or representations become part of this contract unless expressly agreed to in writing by an authorized representative of Reliable HomeWorks”Mr*** stated he wanted the matter further reviewed and requested information for the supervisor so he could make an on-site appointmentHolly advised that we do not make on-site appointmentsMr*** requested a supervisor name so he could address any future complaintsAs a Senior Representative, Holly advised him that he could forward future issues to her attentionMr*** requested to hear the prior call recording and Holly advised him we do not share the recordings.Accordingly, we trust that this letter is responsive to your correspondencePlease contact me directly at the address above if you would like to discuss this matter furtherThank you for your consideration.Sincerely,Vivian S*Manager, Reliable HomeWorksEnclosure?

Re: 11014149, *** ** *** *** *** *** *** ** ***Dear Ms***This correspondence is intended as a formal response to your December 28, 2015, letter to Reliable Home Works (“Home Works”) in connection with the above referenced matterHomeWorks has reviewed all of its
applicable files on the matter and hereby reaffirms its coverage position as was previously communicated to its customer, Mr***, in the phone conversation that took place between its HomeWorks and Mr*** on December 28, 2015, at approximately 10:amNotwithstanding, HomeWorks has been in touch with Mr*** and has reached a satisfactory, mutual resolution to the commercial dispute.To summarize the sequence of events, on September 1, 2015, Mrs*** called HomeWorks to enroll in HomeWorks’ Gas Service Line and Sewer Service Line Protection ProgramsMrs*** advised that she would mail HomeWorks a six-month prepayment for each programA check in the amount of $was received by HomeWorks on September 10, 2015.On December 28, 2015, Mr*** called to file a claim for a sewer line backupHe was advised by the HomeWorks representative that coverage was not offered in his area, that he was enrolled in error and would receive a full refund of $for prior paymentsPlease see the HomeWorks Service Area enclosed herein as Exhibit AOur current service area is also posted on our website at http://***.We sincerely apologize for our representative’s error and assure you that our representative has been coached to avoid this error in the futureIn addition, as a gesture of good faith, I spoke with Mr*** and offered payment of his plumbing invoice in the amount of $which he stated is satisfactory to resolve the disputeWe will also refund the $which was originally paid into the HomeWorks Line Protection ProgramsWe consider this dispute to be settled in? full.Please contact me directly at the address above if you would like to discuss this matter furtherThank you for your consideration.Sincerelu,Vivian S*Manager, Reliable HomeWorksEnclosure