The order was placed 11/**/15, shipped 12/*/15 and was reportedly missing an item on 12/*/15. An investigation internally and with the carrier was initiated on 12/*/15 and resulted in a refund in full for the missing item on 12/**/15.
Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
TO BEGIN, THEY NEGLECTED TO ADDRESS THE FACT THAT THE ORIGINAL DELIVERY DATE WAS NOT THE [redacted], RATHER THE [redacted] (I EVEN INCLUDED A NOTE WITH THE ORDER STATING THAT I NEEDED IT DELIVERED NO LATER THAN THE [redacted], AND SUBSEQUENTLY WAS ASSURED THAT IT WOULD TAKE THREE DAYS TO MANUFACTURE AND ONE DAY TO SHIP), AND WHEN I CALLED ON THE THIRD AND EVERY OTHER DAY THEREAFTER, WAS CONTINUOUSLY TOLD "2DAYS AND IT WILL BE THERE" ALL THE WAY UNTIL THE SEVENTH, (TWO DAYS BEFORE OUR ANNIVERSARY WHEN I HAD PLANNED TO PROPOSE, AND TOO LATE TO GET A REFUND AND BUY SOMETHING LOCALLY.) WHEN I WAS TOLD THAT "[redacted]" ON FRIDAY NOT ONLY WERE MY THREE CALLS NOT ANSWERED, I WAS NEVER CALLED BACK, SO I HAD TO CANCEL OUR ANNIVERSARY PLANS. TO TOP THAT OFF, ON THE [redacted] "THE LATEST IT WOULD GET THERE" IT DIDN'T EVEN SHIP OUT, RATHER WAS SHIPPED ON TUESDAY THE [redacted]. AS COMPENSATION I WAS GIVEN A 20% DISCOUNT (THE MOST WE CAN DISCOUNT WITHOUT TAKING A LOSS(I'M OF THE OPINION THAT A LOSS SHOULD HAVE BEEN TAKEN)) AND A COUPON. I WOULD HAVE RATHERED HONESTY, TRANSPARENCY, AND CONSTANT CONTACT, NOT TO MENTION BEING ABLE TO PROPOSE ON MY ANNIVERSARY ON THE [redacted]. THANK YOU. -[redacted]-
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted]Please contact me at [redacted], I am unable to find your original purchase information. Have you attempted to change the batteries in the watches?, it is possible that they have run their course.Once I see the purchase information I will be able to look into this...
situation. Our goal is to replace the watches for you.Steve
We are happy to resolve the issue by sending a replacement product provided the sizer is available and in stock. Once shipped a tracking number will be provided by email. Should this product be out of stock in the size requested a full refund will be offered.
The order was placed 11/**/15, shipped 12/*/15 and was reportedly missing an item on 12/*/15. An investigation internally and with the carrier was initiated on 12/*/15 and resulted in a refund in full for the missing item on 12/**/15.
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
TO BEGIN, THEY NEGLECTED TO ADDRESS THE FACT THAT THE ORIGINAL DELIVERY DATE WAS NOT THE [redacted], RATHER THE [redacted] (I EVEN INCLUDED A NOTE WITH THE ORDER STATING THAT I NEEDED IT DELIVERED NO LATER THAN THE [redacted], AND SUBSEQUENTLY WAS ASSURED THAT IT WOULD TAKE THREE DAYS TO MANUFACTURE AND ONE DAY TO SHIP), AND WHEN I CALLED ON THE THIRD AND EVERY OTHER DAY THEREAFTER, WAS CONTINUOUSLY TOLD "2DAYS AND IT WILL BE THERE" ALL THE WAY UNTIL THE SEVENTH, (TWO DAYS BEFORE OUR ANNIVERSARY WHEN I HAD PLANNED TO PROPOSE, AND TOO LATE TO GET A REFUND AND BUY SOMETHING LOCALLY.) WHEN I WAS TOLD THAT "[redacted]" ON FRIDAY NOT ONLY WERE MY THREE CALLS NOT ANSWERED, I WAS NEVER CALLED BACK, SO I HAD TO CANCEL OUR ANNIVERSARY PLANS. TO TOP THAT OFF, ON THE [redacted] "THE LATEST IT WOULD GET THERE" IT DIDN'T EVEN SHIP OUT, RATHER WAS SHIPPED ON TUESDAY THE [redacted]. AS COMPENSATION I WAS GIVEN A 20% DISCOUNT (THE MOST WE CAN DISCOUNT WITHOUT TAKING A LOSS(I'M OF THE OPINION THAT A LOSS SHOULD HAVE BEEN TAKEN)) AND A COUPON. I WOULD HAVE RATHERED HONESTY, TRANSPARENCY, AND CONSTANT CONTACT, NOT TO MENTION BEING ABLE TO PROPOSE ON MY ANNIVERSARY ON THE [redacted]. THANK YOU. -[redacted]-
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted]Please contact me at [redacted], I am unable to find your original purchase information. Have you attempted to change the batteries in the watches?, it is possible that they have run their course.Once I see the purchase information I will be able to look into this...
situation. Our goal is to replace the watches for you.Steve
We are happy to resolve the issue by sending a replacement product provided the sizer is available and in stock. Once shipped a tracking number will be provided by email. Should this product be out of stock in the size requested a full refund will be offered.