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Reviews Superjeweler.com

Superjeweler.com Reviews (25)

As a continued effort to correct the situation we have extended the original offer to return the ring for a full refund until If no return has been received by we will assume that the customer is no longer objecting, and accepts the product as it was delivered

Revdex.com:At this time, my complaint, ID [redacted] regarding Superjeweler.com has NOT been resolvedThey sent the ring & it's the crappiest,cheap,warped ring i've ever seen...I want them to pay for s&h so I can send it back & get a refund!! (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

We here at SuperJeweler have recorded evidence of repeated written and phone correspondence (814, 814) with the customer in which we have apologized and attempted to correct the situationAs no reasonable resolution could be agreed upon, a full refund was offered for the return of the merchandiseWe fully stand behind our products, offering a day no questions asked return policy and lifetime warranty on all of our jewelryWe repeatedly advised the customer we are happy to honor a return for full refund of the purchase priceTo this date no return has been received although a return shipping label was provided for a no cost return on

Review: On 12/**/15 I placed an order through the website superjeweler.com. They advertised "Guaranteed Christmas Delivery" if I paid extra for priority shipping as it was important this purchase arrived by Christmas. That was an extra $6.99 in shipping charges to guarantee Christmas delivery. On 12/**/15 I received notification from the website that it was shipping on 12/**/15 along with a tracking number. As I followed the tracking information, it left the superjeweler warehouse on 12/**/15 and then arrived at my home AFTER Christmas on 12/**/15. I have contacted superjeweler.com via email on three separate occasions requesting a refund of $6.99 since they did not honor their "guaranteed by Christmas advertising" and nobody has contacted me at all.Desired Settlement: I would like a refund of $6.99 for the extra shipping charges I paid to have something delivered by Christmas when it did not arrive until AFTER Christmas.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I ordered online 2 sets of earrings and only received one in the mail and it was not of quality that I expected... I contacted them through [redacted] which I used to pay for the items and they would not give me a refund unless I closed the dispute through [redacted] which is against their policy because then I would have no way to dispute this again.. so they wont help me.. so I only received one item but paid for two and they wont give me my money back... I would not buy from them... also the quality .. they claim was worth 300.00 but the item looks like its worth 10.00 ... very bad buisness

Review: I realize that this is an old problem but it has not been resolved. I never received something I ordered from them back in Nov. 2012. I did not realize that I had never received the merchandise and when I contacted them a while back they said it was too old and they couldn't check into it. I was advised to contact the [redacted] but they cannot help me either. All I want from them is either a refund, full credit ($99.99) or the merchandise. They still carry the merchandise. This was order [redacted] and they insist that it's a done issue and pretty much that I'm out the $100. I'm hoping that you can help me! Thank you.Desired Settlement: I would like either the merchandise, full refund or full credit. I will not every order from them ever again but would be happy with the credit.

Business

Response:

The order number [redacted] the complainant has provided does not match the buyer name, order date, order total or item purchased as reported.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The information I was provided by Super Jeweler when I placed this order is as follows. My order No. is [redacted], order date was 11/*/2012, amount I paid was $99.99. This was for a 6 ct sapphire and black diamond bracelet in sterling silver 7" Item # JWL 10529. It seems to me that they are trying to skirt the issue and not either refund me or credit me. I DID NOT RECEIVE THE MERCHANDISE. They know this because I have told them several times. What can I do to have this resolved? Thank you!

Sincerely,

Business

Response:

This

order shipped with delivery tracking and confirmation on 11/*/2012. No contact

was made inquiring about delivery until 7/**/2015, which was 2+ years after the

order was placed, shipped and delivered.

The customer service team takes reports of a missing parcel seriously and we

are happy to offer as much assistance as possible to correct a situation.

Unfortunately, notification would need to be received within a reasonable time

period advising of a problem with a missing parcel. At this point no tracking

information is available from the [redacted] due to the historical date. The carrier

does not offer support, investigation or reimbursement for shipments of this

age.

As previously offered, we are happy to investigate any verifiable proof the

order was not delivered. Further we are happy to investigate any verifiable

proof that we were contacted within a reasonable time frame following the ship

date of the order.

As previously stated in the 7/**/2015 statement, the offer to submit proof will

remain open for 30 days of the statement date. After this time we will consider

the customer to have declined our request for verifiable information and will

close the investigation process.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because They obviously do not wish to make this matter right. I am out the $100.00 and that is the end of it. I do not see this as resolved and will never order from them again and will let others know not to order from Super Jeweler. I appreciate the time and effort the Revdex.com put into this matter but I would like the complaint registered with the Revdex.com. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I bought these hoop earrings that they advertise as 1/4ct diamonds-50 diamond chips- I just took these to kay jewelers and they are NOT diamonds at all...just small stonesDesired Settlement: this is false advertising as diamond earrings and they are nothing but clear stones. I want a refund or the real diamonds

Business

Response:

Unless otherwise specifically noted all of our diamonds are genuine and not lab created. We offer a full 60 day money back guarantee for any reason or no reason at all. We stand behind every product we sell 100% and have been in business online since 1999. Simply put we only sell genuine diamonds. I have refunded the order in full, there is no need to return the merchandise. We kindly suggest the item be donated to the charity of choice.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I paid for stud earrings and they never shipped them. I keep calling and they just keep telling me they are in transit.Desired Settlement: I WANT A FULL REFUND

Business

Response:

We received an order for $1.99 cents and shipped out promptly through DHL. The delivery was far longer than should have been, so we ultimately refunded the customer for $1.99 and they got to keep the item when it arrived for free. We work very hard to make our customers happy, but when the package is in a shipping carrier's hands, we have limited effect on the delivery. In any case, we refunded the customer and they left us positive feedback.

Thanks.

Review: In June 2015, I ordered a ring and they charged me and never sent it. The status on their website states it's still processing. I've contacted them via email and have never heRd back from them. I'd like my product which they still have available online. Here is the order number [redacted].Desired Settlement: I want the product I ordered and paid for.

Business

Response:

We are happy to resolve the issue by sending a replacement product provided the sizer is available and in stock. Once shipped a tracking number will be provided by email. Should this product be out of stock in the size requested a full refund will be offered.

My husband bought my ring in 2012. We had to send it back multiple times because they didn't resize it right. I didn't have it for 3 months! Then all way fine, we got married in 2013 had our first beautiful baby girl 2015. So after our daughter was born I sent my ring back to get resized again. Got it back fairly quickly was so excited....3 days later it BROKE!!!!!! The top broke off while I was in the shower running my fingers through my hair!!! So the top breaks off from getting caught in my hair???? So we send it back again and it was a about a week before Thanksgiving. I emailed to check the status of my ring. Finally got a response that they received my ring on Dec. [redacted], and processing would take 10-14 days. I emailed multiple times, a friend from James Free emailed 3xs called and left messages 4 times neither of us got a response. I finally got my ring back January [redacted]!!!! So I went through holidays and family pictures with no ring, I told them I'd just like a replacement and not to fix my broken one because it wouldn't be strong and would more than likely break again, looking at my ring I'd say they just welded it back on because it sits lower than before. I still haven't heard a word from that company!!! I wish I could attach pictures, I still have the pictures of my broken ring. We are taking my ring to James Free to have the diamonds looked over and if all is good putting them into a good strong ring!

Review: I placed an order e a beautiful 1.5ct engagement ring with them on December [redacted] and was told 3 days to manufacture, and free overnight shipping. (I even put a note on the order letting them know that I needed it no later than the [redacted]) This means I should have seen it on the [redacted], but with the New Year holiday I decided I'd cut them some slack and waited until Monday the [redacted] to call. when I checked on Monday the order still showed "processing." So obviously alarm bells started ringing as I was planning to propose on our anniversary on the Saturday of the [redacted]. After calling numerous times with no answer or call back, I resorted to the online chat function, from which I was told it would still have another day of manufacturing, and would ship out Tuesday night and I'd have it on Wednesday. When Tuesday came around and it still showed "processing," I started getting very anxious and a bit irate. Once again no one would pick up the phone and I was stuck using the chat interface, which was less than helpful, so I resigned myself to call until someone picked up, and after God knows how many calls and messages finally got Courtney on the phone telling me that it was still wrapping up in manufacturing, but that it'd leave that night and be here in a day. When I checked on Wednesday and it still listed as "processing," I was beside myself, so I called and called until I finally got Courtney again, who apologized for the delay, and tells me it's still in in manufacturing, and that it wouldn't arrive until Monday the [redacted]. At this point I was livid, and after needlessly explaining why, and how I was going to miss the arrangements I'd made for the occasion due to their negligence, I was assured that if she could she'd have it mailed out Friday night if I'd pay the $35 for Saturday delivery, but that either way she'd call me on Friday to let me know. Not only did it not ship, nor did she call, but wouldn't respond to calls, now it's Monday, still shows pending.Desired Settlement: Honestly, at this point, if they aren't willing to compensate me by way of steep discount, I'm probably looking at returning the ring a full refund, as they have already caused me to miss my anniversary for the intended proposal date, they can't really give me that back.

Business

Response:

We welcome [redacted] to return for a full return at anytime within the 60 day return policy. Further we have accepted full responsibility for the late shipment, originally estimated to ship 1/*/2016 and actually left the office 1/**/16 to be delivered on 1/**/2016.

Review: I purchased Diamond Earrings from SuperJeweler for $75, the ad also said I would receive an appraisal card. There was no appraisal card on receipt and when I asked why I was told I had to spend $200 to get a card, and they had made a mistake in the ad. I requested mailing label to return item, I received credit for $75 and I also asked for the $8.70 cost to me for mailing/insuring return of an item that I would never have purchased to begin with w/o the appraisal card, and complained about this mis-representation of the ad on this item. SJ said they could not credit $8.70 after the fact?? Other ads even to this day show included appraisal cards with items under their mysterious $200 stipulation, which I could not find in their policies or on site.Desired Settlement: Refund cost to me of $8.70 in return shipping & insurance of an item received NOT as advertised.

Consumer

Response:

At this time, I have not been contacted by Superjeweler.com regarding complaint ID [redacted].Sincerely,[redacted]

Review: I've had several issues with this company as far as customer service, shipping and refunds. I ordered an item and waited for over a week for it to ship, when I still hadn't heard anything regarding my purchase I had to contact them myself only to be told the item was out of stock even though they were still advertising it as available. They took the money from my [redacted] account and didn't have the courtesy to let me know I was never going to get my item.Desired Settlement: I would like a full refund as well as store or shopping credit for the inconvenience. I purchased this pendant necklace for my aunt but unfortunately she passed away of [redacted] so I then decided to give it to her daughter as a keepsake and she was truly looking forward to getting it.

Business

Response:

The original purchase date was August [redacted] 2014. The customer was notified within 5 business days of the original order that the specific item purchased was out of stock. The payment was refunded in full via the original payment method on September [redacted] 2014. The last communication regarding this order was that although she was disappointed, the customer was satisfied. She thanked the representative and advised she would revise feedback. No additional compensation was requested. All correspondence regarding this order is in writing and verifiable via the original merchant messaging system.

Review: Bought a ring from this company. Took this ring to get it cleaned and the jeweler took a look at the ring and said the appraisal summary card they issued to me is false and the ring is not a SI1-SI2 the clarity on the ring is an I3 which is the worse clarity. They want me to send in the ring to get the same ring when they charged me over $50" for something they lied about. When I spoke to the supervisor she didn't have anything to say because she knew she was wrong so she hung up on me.Desired Settlement: I would like for my money to be refunded because it was false advertisement and if I would have never took the ring to get cleaned I would have never knew that the ring was not what it stated on the insurance card.

Business

Response:

The caller was advised we could not refund on demand as the return policy is 60 days. We did however offer to have the ring investigated and exchanged should the diamonds not meet the color or clarity we stated at the time of purchase. The caller refused to return the ring for investigation and demanded an immediate refund with the threat of lawsuit should we not comply. As the return period expired on [redacted], without complaint, we will not offer a refund on the order. We stand behind our products and warranty. Should the buyer decide to return the ring for appropriate exchange, with a certified copy of a report from a verifiable accredited jeweler or appraiser, we will honor the exchange and correct any initial errors in diamond quality. This offer is valid for 30 additional days from the business reply date on this complaint. After this time we will consider the matter solved and the customer content to keep the purchase as delivered.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They knew that the clarity on jewelry was not accurate on the ring. Why would I exchange the ring if the clarity is not false. They never mentioned to return the ring to investigate. All I was told is that they were not refunding my money and that if wasn't a problem with the ring since I kept it so long. I went to get the ring cleaned I am not a certified jeweler so I would have noticed the false clarity of the ring. This business has server all complaints and the manager hung up on me when I said I would need to get a lawyer involved to take them to small claims court. No one in there right mind would exchange the ring for another one. It does not make sense. I will not send back the ring so they can make the adjustment and say the ring is the right clarity. I would like to escalate this matter to the CEO of the company, they don't want to lose money but they will be losing service.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As previously stated: We stand behind our products and warranty. Should the buyer decide to return the purchase for appropriate exchange, with a certified copy of a report from a verifiable accredited jeweler or appraiser, we will honor the exchange and correct any initial errors in diamond quality. This offer is valid 30 days from the initial formal written offer date (recorded as 11/**/15). After this time we will consider the matter solved and the customer complaint resolved with no further action requested.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have spoke with the CEO of SuperJeweler (Andrew F**) in which he has refunded me a partial credit due to the rude customer service and I have already received that check in which customer service representative and supervisor told me it could not be done. From this point forward the matter has been resolved on my end. If I could not get something done on that level of management I escalded the issue to the CEO and Mr. Andrew F** was very pleasant and a delight to work with. He tackled the issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

I ordered 3 items from them,but received only 2 items....$20 coupon off of $50 would not work originally so I added another item (the [redacted]) it took a different coupon code but then only charged and sent me the 2 items .....just got off chat, and phone with "Courtney" and she pretty much told me TOO BAD!! .....what a screwed up way to do business ....NEVER AGAIN and I hope this helps others before they make the mistake of using this so called Business....

Review: Called on the [redacted] of OCT 2013. was told that if my .03 Diamond heart Pendant, with chain, 2 of them, were not received by the later part of next week, (now) they would resend them. I called again today to inquire as these were supposed to be Xmas gifts for my daughters.

I inquired again today, Oct **/2013. Was put on hold, got disconnected, called back and somebody else then told me they don't have to do anything for me till 30 delivery days.

Here's a copy of my email, sent to me:

Be careful! This sender failed our fraud detection checks.

Show content

Tracking Information

[redacted] .03ct Diamond Heart Pendant in Sterling Silver

Dear [redacted]:

Your SuperJeweler.com

Order No: [redacted] has been shipped!

Your order will be shipped by [redacted] which usually takes no more than 4-8 business days, depending upon your location. [redacted] works in conjunction with your local post office for delivery. This service does not include tracking information.

Should you have any questions or concerns, please contact our Customer Service Representatives by email at [redacted], toll free at ###-###-#### or for international telephone numbers click here, or by Live Chat on our website. We are open Monday-Friday from 9am to 6pm EST.

Sincerely,

Customer Service

SuperJeweler.com

Really nice jewelry, Really low prices!Desired Settlement: I'm leery that they even exist.

Review: I purchased a 1 carat wedding band set through SuperJeweler.com. The advertisment promised SI1-SI2 clarity for all diamonds. I was skeptical so I both called and emailed customer service and was reassured 100% that is what it would be and it would even come with a grading card stating so. I received a 1 carat wedding band set with a HUGE, clearly visible black carbon inclusion right on the face of the center stone. The side stones were severely included as well. I would have graded them all I3. The grading card graded it at SI3 which #1 isn't what I paid for, #2 isn't what I was promised over and over, and #3 wasn't what they advertised and sold me. SI3 isn't even a valid grade at reputable dealers. So I talked with customer service again who was so sorry that they sent me a ring that "I was not happy with." They would not accept that it was absolutely not the ring that they advertised and sold to me. I wanted this ring to work out so instead of taking the refund I wanted the exchange. Again I was told they would make it right and I was going to get a diamond hand picked BY THE [redacted] to be SI1-SI2 as advertised!!!! Once through the return process they sent me a new ring. Guess what, the diamond hand picked to be SI1-SI2 from the [redacted] still has eye visible inclusions! It was not a HUGE black carbon inclusion, but instead a HUGE white feather all the way across the crown. The accent diamonds were just as horrible as the first one. This one didn't even come with a grading card because they knew it wasn't SI1-SI2!! I took it to a jeweler for a second opinion and they graded it at I3. ARE YOU SERIOUS!!!?? I asked for them to send me an SI1-SI2 ring like the had promised, but Customer service said there was nothing that they could do and would only offer me a refund. Which would be great except I just wanted the ring I was sold. I asked for a discount that would reflect the quality of the ring I received, they said no. I asked for an apology for putting me through the whole situation, they said they had already been nice enough. This is a company that survives solely on the hope that their customers will not notice they didn't get what they paid for. Then waste so much of their time back and forth that they give up and just accept the poor quality rather than deal with them any further. The [redacted] of the company knowingly and willingly sent me a severely included diamond after knowing this whole situation. What does that tell you about the company. The kicker is they still have this piece up on their website advertised as SI1-SI2 even after I asked for them to change it to reflect the actual grade.Desired Settlement: #1. discount my purchase to reflect the actual quality of the diamond ring and band I received, I3 graded by independent jeweler.

#2. TAKE DOWN THE ADVERTISED GRADE OF SI1-SI2!!! You know this ring is not SI1-SI2 please do not do this to any more consumers. It is despicable. The absolute worst business practice!

#3. Admit to sending me a lower grade diamond than advertised and apologize for it.

Business

Response:

We here at SuperJeweler have recorded evidence of repeated written and phone correspondence (8/*/14, 8/*/14, 8/*/14, 8/**/14) with the customer in which we have apologized and attempted to correct the situation. As no reasonable resolution could be agreed upon, a full refund was offered for the return of the merchandise. We fully stand behind our products, offering a 60 day no questions asked return policy and lifetime warranty on all of our jewelry. We repeatedly advised the customer we are happy to honor a return for full refund of the purchase price. To this date no return has been received although a return shipping label was provided for a no cost return on 8/**/14.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

#1. It is a reasonable resolution that I should be

compensated for the price difference between the ring that I paid for and the

ring I received. This week on [redacted] you sold the very ring I received

(I1-I2) for $799. I just now checked the EXACT page I bought my ring from on

superjewelers.com and you have changed the price to $797.97. You have also

finally changed the grade from SI1-SI2 to I1-I2. That just solidifies my whole

complaint! Anyone can see what is going on here. How much more guilty can you be. At the very least you should

refund the difference. I expect a price less than that for compensation

for the time and effort of dealing with this situation.

#2. It is reasonable to expect you to learn a lesson from

this interaction. You need to immediately stop practicing business this way.

#3. It is reasonable for you to stop advertising this ring

as an SI1-SI2 when it is not. There is no way you can argue that it is. IT is a

FACT, the two rings I received were NOT SI1-SI2. You advertised as SI1-SI2 and

sent me an I2-I3 ring. That is a bait and switch. You are not allowed to

practice business that way. At the very least you should be fined or have your

business license removed.

#4. As for your response to my complaint, a reasonable

resolution would be to send me what I ordered. We wouldn't need a resolution if

that had happened in the first place. That is how a business is supposed to

operate. I order items online almost weekly and I have never had to return any

of them. Why? Because they send me what I order! You should not be allowed to

advertise product A and purposefully deliver product C. Receive a customer complaint

and assure customer you will send product A then send product C again. At that

point offering a full refund is a good thing, but in no way makes up for or

resolves your incompetence. I might as well have just given you $900 to give me

a crash course on how not to do business, stress me out, and waste 2-3 full

days of my life. That is exactly what your reasonable "resolution"

gave me. If I order a cake and the baker gives me a cookie, I return the cookie

for the promised cake and two weeks later he gives me another cookie. Then he

tells me he is sorry I am not happy with the cookie. Do you understand how

ridiculous this situation has been for me?

#5. As for your “apology”, you told me you were sorry that I

was unhappy with the ring. You did not apologize for advertising, assuring, and

selling me the ring that I wanted and delivering a completely different

one...twice. To anyone in my position it would seem condescending and passive

aggressive to try and shift the responsibility of this unhappiness to me, the

customer. You are sorry that I am unhappy? What did you expect you did a complete

bait and switch on me! You need to admit to you wrong doings and stop putting

the blame on me. You sent me a lower quality ring than you sold me, twice, even

after going back and forth with you multiple times and involving your [redacted]. Apologize for that! This situation is 100% your fault, not mine. I

am the victim here.

Sincerely,

Business

Response:

As a continued effort to correct the situation we have extended the original offer to return the ring for a full refund until 11/**/2014.

If no return has been received by 11/**/2014 we will assume that the customer is no longer objecting, and accepts the product as it was delivered.

Consumer

Response:

At this time, I have been contacted directly by Superjeweler.com regarding complaint ID [redacted], however my complaint has been resolved because:

I would like for you to mark this dispute as resolved.

1. They did eventually change the product page to display the correct, actual product and pricing.

2. They did eventually refund the difference between the product they sold me and the product they sent me.

3. I am willing to forgo my third resolution item. I did not receive anything close to what I would call an admission of guilt, sincere apology, or explanation for the whole ordeal. I also don't believe they would have given me any of the above two items if I had not pursued this on my own with the help of the Revdex.com. That being said, #3 is more a personal dispute than the above items and I will handle it by not shopping with SuperJeweler.com again and advising others of my experience.

Thanks,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Around December **I have seen an advertisement for 1/2 Carat Round Diamond Stud Earrings that Super Jeweler has advertised on Ebay for a Christmas sale and I was persuaded to buy this product. On December **2013 I have received something that looked like the picture but the diamond are hazy. I have given the gift to my wife and she started questioning if these were really diamonds. I have taken them to a local mall jeweler here in Clovis, CA and he gave me a quote on these eating studs (which was $30.00). The stud earrings in question that I have received came with a appraisal summary that claims the diamond stud earrings to be worth $999.00 and my sale price was $159.99. I fell the seller did not deliver the appropriate merchandise to me and therefore I need a full refund immediately. I do not understand how a professional business can have such work ethics. This needs to be investigated and properly recorded.Desired Settlement: I need an apology from this establishment concurrent with a immediate credit care refund. I hope this does not happen to any other potential costumer that visits, browses, or steps into the SUPER JEWELER stores. Please reprimand this company and keep track of this complaint because I am sure this will not be the first or last complaint the Revdex.com will over get from this so called legitimate business.

Business

Response:

Hi. We refunded the buyer on January **as we offered them from the beginning. Unfortunately, the jeweler they took their order to, deceived them into thinking that they didn't get a great deal so that they could sell them something themselves. This occasionally happens in the industry. The customer has left us positive feedback in their comments and received a full refund as we always offer.

Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I should of known better then to buy online jewelry from a store so far away. I will never do that again!

Can I make a small comment: Track the business practices of this so called jeweler business, because you will find I am not the only one who has a similar complaint about the so called "genuine" jewelry they sell.

Thank you so much in responding and tracking this small matter,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

Yes I did receive my refund.

Thank you for your prompt intervention which without I feel I could not of received my refund for the item in question.

Review: My husband ordered a diamond pendant necklace priced at $79.99 for me on 12/**/15 from Superjeweler.com to be delivered to our home. It arrived before Christmas and was refused and unopened and sent back on 12/**/15 by way of [redacted] through the [redacted]. The order number is [redacted] and called twice last month to inquire about the refund. The first time was 1/5/16 and was told that the necklace had not been received and processed yet. I then called again on 1/**/16 and told that the necklace had arrived but had not been processed. Since then I have checked both our bank account and e-mails and as of today have not seen any results. The representatives I spoke to told me that an e-mail would be sent, refund would be issued and our bank would put a three to five day hold on the refund. We desire our money since Superjeweler .com has the diamond pendant necklace in their possession.Desired Settlement: We would like to have our money back since Superjeweler.com has the diamond pendant necklace in their possession.

Business

Response:

As of 2/**/16 a return order has not been received. Please provide a return tracking number for the parcel so that we may investigate further. Should the order have been returned but not credited we will be happy to investigate the situation. We are happy to issue a refund in full for any returned item per our generous 60 day no hassle return policy.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I refused the unopened order and sent it back on 12/**/15 and was finally told on 1/**/16 that the diamond pendant necklace was received and that the necklace would be refunded. I called on 12/**/15 to ask for advisement on how to proceed and was told that all I had to do was send it back.The only tracking number that was used was the tracking number provided by Superjeweler when the product was sent to me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The order has been verified to be in a "Return to Sender" / "Refused" status. While it is the customers responsibility to ensure the package is properly returned we will honor the refund as a single time courtesy.

Review: I bought jewelry from them when I receive the jewelry it was defective resulting in it falling into pieces that resulting in some of the pieces being lost this was in the first half hour of having the product. I then called superjeweler. Com telling him everything that happened and then I was even willing to pay a little more to get this sorted out the woman gave me some gibberish about how this problem doesn't fall in their lifetime warranty then I said can I least return what I have so I can recoup some of my losses she said sorry we cannot take anything back unless it's completeDesired Settlement: Something must be done and one must stand behind their product especially when they advertise lifetime warranty because of their defective product which I also have a example of and proof of because the remaining jewelry I have is cracked as well just has not fell apart yet. So I literally have nothing for the money I spent I can't even sell the remaining to someone else because it's so damaged no one would want it and like I said earlier I was even willing to pay a little bit more even though I feel like I shouldn't just so I could get this sorted out

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Description: INTERNET SHOPPING SERVICES

Address: 475 S Church St, Hendersonville, North Carolina, United States, 28792-5260

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Web:

www.greentreesupplies.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Superjeweler.com, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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