Superlucky Laundromat

Hi, My name is Stephanie T [redacted] and I am the manger of Super Lucky Laundromat One of the customers dropped off her suit and her jacketWhen she arrived we were all aware that her jacket had a stain on itWe told the customer that we will try our best to remove the stainFrom pervious experiences with other customer, some stains come out and some do not come outWhen I received the jacket from the dry cleaners, the stain was still on the jacket and has not been removedI sent it to do over to see if the stain will be removed and the stain never came outThe customer came back to pick up her clothing and she did not want to pay the entire price for the suit because the stain was still thereI told her that if she does not want to pay for the suit she must pay for the skirtI told her that if she does not pay for the skirt I will not return it to herPlease take this to consideration and also I never screamed at my worker about this situationI simply told them to not give her the skirt if she does not pay Complain #: [redacted] Sincerely, Stephanie