We have reached out to the customer regarding the issue of a product that was damaged in delivery Upon this most recent discussion we have amicably come to a resolution The item was shipped with a third party shipping company (SAIA Freight) Due to damage that this product sustained during shipping, the customer refused the package on arrival In our Terms of Use stated on our web site, we advise our clients to take this action should the item arrive damaged This enables us to file a claim with the shipping company and begin the process of issuing a replacement item For items that have been damaged in shipping and refused on delivery, we have policy in place that states we will issue a replacement product to be shipped within hours of receiving the notification from the customer Upon speaking with the customer we understand that his schedule would not allow him to be present for the delivery of a replacement unit The initial phone call between the SuperCloset representative and the customer pertained to our policy in the Terms of Use for cancelled or returned items This policy states that any return made to SuperCloset is subject to a 6% restocking fee However, after further review of this unique situation we agreed that the restocking fee should not be withheld from any refund that would be issued to the customer For this customer and this particular situation, we have altered the policy in our Terms of Use to accommodate the customers request During our most recent contact, the customer was informed of the change and we are working with him on the refund process He has let us know that he will notify the Revdex.com that we have come to a resolution regarding the complaint
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
We have reached out to the customer regarding the issue of a product that was damaged in delivery. Upon this most recent discussion we have amicably come to a resolution.
The item was shipped with a third party shipping company (SAIA Freight) Due to damage that this product sustained...
during shipping, the customer refused the package on arrival. In our Terms of Use stated on our web site, we advise our clients to take this action should the item arrive damaged. This enables us to file a claim with the shipping company and begin the process of issuing a replacement item.
For items that have been damaged in shipping and refused on delivery, we have policy in place that states we will issue a replacement product to be shipped within 48 hours of receiving the notification from the customer. Upon speaking with the customer we understand that his schedule would not allow him to be present for the delivery of a replacement unit.
The initial phone call between the SuperCloset representative and the customer pertained to our policy in the Terms of Use for cancelled or returned items. This policy states that any return made to SuperCloset is subject to a 6% restocking fee. However, after further review of this unique situation we agreed that the restocking fee should not be withheld from any refund that would be issued to the customer. For this customer and this particular situation, we have altered the policy in our Terms of Use to accommodate the customers request.
During our most recent contact, the customer was informed of the change and we are working with him on the refund process. He has let us know that he will notify the Revdex.com that we have come to a resolution regarding the complaint.
We have reached out to the customer regarding the issue of a product that was damaged in delivery Upon this most recent discussion we have amicably come to a resolution The item was shipped with a third party shipping company (SAIA Freight) Due to damage that this product sustained during shipping, the customer refused the package on arrival In our Terms of Use stated on our web site, we advise our clients to take this action should the item arrive damaged This enables us to file a claim with the shipping company and begin the process of issuing a replacement item For items that have been damaged in shipping and refused on delivery, we have policy in place that states we will issue a replacement product to be shipped within hours of receiving the notification from the customer Upon speaking with the customer we understand that his schedule would not allow him to be present for the delivery of a replacement unit The initial phone call between the SuperCloset representative and the customer pertained to our policy in the Terms of Use for cancelled or returned items This policy states that any return made to SuperCloset is subject to a 6% restocking fee However, after further review of this unique situation we agreed that the restocking fee should not be withheld from any refund that would be issued to the customer For this customer and this particular situation, we have altered the policy in our Terms of Use to accommodate the customers request During our most recent contact, the customer was informed of the change and we are working with him on the refund process He has let us know that he will notify the Revdex.com that we have come to a resolution regarding the complaint
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
We have reached out to the customer regarding the issue of a product that was damaged in delivery. Upon this most recent discussion we have amicably come to a resolution.
The item was shipped with a third party shipping company (SAIA Freight) Due to damage that this product sustained...
during shipping, the customer refused the package on arrival. In our Terms of Use stated on our web site, we advise our clients to take this action should the item arrive damaged. This enables us to file a claim with the shipping company and begin the process of issuing a replacement item.
For items that have been damaged in shipping and refused on delivery, we have policy in place that states we will issue a replacement product to be shipped within 48 hours of receiving the notification from the customer. Upon speaking with the customer we understand that his schedule would not allow him to be present for the delivery of a replacement unit.
The initial phone call between the SuperCloset representative and the customer pertained to our policy in the Terms of Use for cancelled or returned items. This policy states that any return made to SuperCloset is subject to a 6% restocking fee. However, after further review of this unique situation we agreed that the restocking fee should not be withheld from any refund that would be issued to the customer. For this customer and this particular situation, we have altered the policy in our Terms of Use to accommodate the customers request.
During our most recent contact, the customer was informed of the change and we are working with him on the refund process. He has let us know that he will notify the Revdex.com that we have come to a resolution regarding the complaint.