SuperRewards

Initial Business Response / [redacted] (1000, 5, 2015/07/16) */ Hello [redacted] , We do not show any blocks on your accountAre you still getting the same error message? Please email me direct at ***@superrewards.com Regards, [redacted] Support Manager Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)

The claims tickets are handled in the order they are receivedWe show the ticket was handled this morning and user credited

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/07/27) */ Hello, Looks like the ticket was addressed on July and points successfully awarded [redacted] XXXXXXXXXX XXXXXXXXX [redacted] XXXXXX

Initial Business Response /* (1000, 9, 2015/09/23) */
Hello,
The points you are inquiring about show they were successfully updated to your Grindabuck account
We apologize for any inconvenience

Dear ***,
First, we would like to apologize for not better handling your case The Runescape keys have been manually applied so they should be reflecting in your account now
If there is ever an issue moving forward then please feel free to email us direct at
[email protected]

Hello,
We received confirmation of your offer completion from Swagbucks today at 04:17:CST and your AQ points successfully awarded
Please let us know if there is anything else we can assist with

Hello,
The technical issue that the customer is referring to was temporary was fixed on August 2nd

Initial Business Response /* (1000, 5, 2015/11/16) */
Hello,
Our records indicate keys were awarded on Nov 13th
2015-11-19:12:XXXXXXXXXX XXXXXXXXX Swagbucks RuneScape (Keys)

Revdex.com:I filed a complaint too soon not realizing that Swagbucks did not operate during the weekendMy deepest apologies, *** ***

We provide a platform for network advertisers where users received virtual currency in exchange for their participationIf the network advertiser's failed to notify our server of customer completions then we ask the cooperation of the participant to provide us with a valid proof which would
normally entail a screenshot.
As for the offer in questions, our records show user was credited on ***-08-13:46:CST with 16,ZPs for the Swagbucks offer (trxn ID: 1078535592)
Depending on the offer, it can take few business days for the network advertisers to send notification of completionIn this case, it took days
If the customer has any further concerns then they can reach us at [email protected]

Initial Business Response /* (1000, 5, 2015/12/10) */
Hello,
Are you running any programs on your computer that may be preventing certain contents from loading? Please check your security setting, spyware, anti-virus, etc...
Please let us know if this does not resolve the problem.
Initial...

Consumer Rebuttal /* (3000, 7, 2015/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, I don't have any running programs that prevent loading stuff. Security setting (not a problem) and I don't any virus or spywares, I assure of this!
I am using google chrome browser and videos are inside Video link (fifth link) from the left from offer wall
I don't have ad blockers
Any feedback?
Final Business Response /* (4000, 9, 2015/12/17) */
Hello,
Please email us direct at [redacted]@superrewards.com and including the following information.
- The game or website in which you are trying to earn points for.
- Username or ID
- And snapshots of the problems you mentioned (be sure to include the offers page url address
Final Consumer Response /* (4200, 11, 2015/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I tried several in contacting the support in what you're asking.
Refer to following Ticket: #XXXXXX
Screenshut:
http://i64.[redacted]
Before closing this, ensure the support truly contact "yoursurveys.com" and get back to me with results. I made a reference to this report.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello,
We kindly ask that the user specify which offer this is in regards to. Checking our log we've awarded every offer as long as user provided proof of completion and/or confirmation of purchase, etc...
Please specify the offer in question so that we may better assist.

Initial Business Response /* (1000, 5, 2015/07/27) */
Hello,
Looks like the points were eventually awarded.
We apologize for the delay.
In the future, please email us at [redacted]@playerize.com for payment assistance.

Hello [redacted],
Thank you for bringing this to our attention.
Turns out there was a bug in the system which we've corrected and the 430 keys should be reflecting in your Runescape account now. 
We apologize our support representative did not catch the error and we apologize the inconvenience...

we've caused. 
Please feel free to email us direct at [email protected] if there is an escalated issue in the future.
 
Sincerely, 
Yong Lee
Super Rewards

Hello,
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The screenshot you submitted is for[redacted] and we were actually asking for the completion/registration proof for Swagbucks.  
We've gone ahead and manually applied the APs so they should...

be reflecting in your account now.
We apologize for any confusion.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]