Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
---------- Forwarded message ----------Mr. [redacted] has a curious analogy comparing a functional power seat to stationary car battery. Simple fact remains, that seat functioned perfectly when dropped off. It did not when I picked it up. If an employee noticed it was not moving forward properly, WHY would they drive it to an extreme forward position? Sorry, bad choice. My opinion of THAT Super Sonic location remains unchanged. I found the young Assistant Manager there the most professional of all I had contact with!Good news is that in the end Mr [redacted] DID come through and DID reimburse me for the part, repair AND the original detail work. However, this ONLY happened after social media posts and a Revdex.com complaint.Thank you Revdex.com for all the great work you do for the consumer. So yes in the end, Supersonic did make it right. Thank you.
Sincerely,
[redacted]
We apologize for the oversight. As much as we try we are not perfect. Sorry! Periodically we let various school groups hold fund raisers at our location. We turn down the cycle time for these events. Evidently someone forgot to reset the timers for 5 minutes. This has now been done according to the...
information I have. I do not know why this individual contacted you. If they had contacted us directly, we would have been glad to remedy the problem and refund their $1.00. If they want a refund, have them email us their address we will send them a token good for a free vacuum. Our email address is [email protected]. I any event, we will now consider this matter closed. Sincerely,Supersonic Car Wash
I am sorry that Mr. [redacted] is upset and feels that we are responsible for the malfunction of an electronic seat control module. His main point seems to be "If you break it you buy it!" While I actually do support that, it is our belief that we did not do anything to cause an electronic module to...
fail. This is no different than if a customer comes in and the battery in their car happens to fail while the car is at our location. There is nothing we did that would have caused this. Simply moving the seat forward using the power button to do so is not negligent nor should it have caused the module to fail, unless it somehow shorted the module out, in which case, again we did nothing wrong. As to Mr. [redacted]'s claim that our manager was condescending, rude, lacked customer service training, etc., I can not speak to that as I was not there to hear whatever conversations took place. However I am reasonably sure that there are two sides to every story and I really do not want to get into a "I said ... He said" debate. That being said, it still would not change the fact that we did not actually do anything to cause the problem as far as I can tell. If Mr. [redacted] would like to have his mechanics call me and tell me what they think we did that would have caused this I would be happy to listen. My number is 801-355-1205. As for insurance, that is not relevant as we do not submit claims to our insurance unless they are at least $5,000 or more. In other words we only use insurance for something major or catastrophic. Again I regret the incident and perhaps we could have handled things differently, however ultimately it comes down to did we actually cause the damage or not.Sincerely,Dave T[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
---------- Forwarded message ----------Mr. [redacted] has a curious analogy comparing a functional power seat to stationary car battery. Simple fact remains, that seat functioned perfectly when dropped off. It did not when I picked it up. If an employee noticed it was not moving forward properly, WHY would they drive it to an extreme forward position? Sorry, bad choice. My opinion of THAT Super Sonic location remains unchanged. I found the young Assistant Manager there the most professional of all I had contact with!Good news is that in the end Mr [redacted] DID come through and DID reimburse me for the part, repair AND the original detail work. However, this ONLY happened after social media posts and a Revdex.com complaint.Thank you Revdex.com for all the great work you do for the consumer. So yes in the end, Supersonic did make it right. Thank you.
Sincerely,
[redacted]
We apologize for the oversight. As much as we try we are not perfect. Sorry! Periodically we let various school groups hold fund raisers at our location. We turn down the cycle time for these events. Evidently someone forgot to reset the timers for 5 minutes. This has now been done according to the...
information I have. I do not know why this individual contacted you. If they had contacted us directly, we would have been glad to remedy the problem and refund their $1.00. If they want a refund, have them email us their address we will send them a token good for a free vacuum. Our email address is [email protected]. I any event, we will now consider this matter closed. Sincerely,Supersonic Car Wash
I am sorry that Mr. [redacted] is upset and feels that we are responsible for the malfunction of an electronic seat control module. His main point seems to be "If you break it you buy it!" While I actually do support that, it is our belief that we did not do anything to cause an electronic module to...
fail. This is no different than if a customer comes in and the battery in their car happens to fail while the car is at our location. There is nothing we did that would have caused this. Simply moving the seat forward using the power button to do so is not negligent nor should it have caused the module to fail, unless it somehow shorted the module out, in which case, again we did nothing wrong. As to Mr. [redacted]'s claim that our manager was condescending, rude, lacked customer service training, etc., I can not speak to that as I was not there to hear whatever conversations took place. However I am reasonably sure that there are two sides to every story and I really do not want to get into a "I said ... He said" debate. That being said, it still would not change the fact that we did not actually do anything to cause the problem as far as I can tell. If Mr. [redacted] would like to have his mechanics call me and tell me what they think we did that would have caused this I would be happy to listen. My number is 801-355-1205. As for insurance, that is not relevant as we do not submit claims to our insurance unless they are at least $5,000 or more. In other words we only use insurance for something major or catastrophic. Again I regret the incident and perhaps we could have handled things differently, however ultimately it comes down to did we actually cause the damage or not.Sincerely,Dave T[redacted]