SuperStarTickets

Attached you will see proof of refund back on June 21st, for the full amount of $ Please advise Thank you

SuperStarTickets has technology that prevents fraud We take deep measures on preventing fraud, and when we do catch fraud orders, we report them to the highest authoritiesWe verify IP addresses, credit card billing addresses, and much much more for certain ordersWe do 10s of thousands of orders each and every year....We sell hundreds of thousands of tickets each and every year We catch most fraud, and unfortunately some slip through.In this specific case, the person that called about her identity being stolen called us, AFTER the event had taken place We were unable to do much after the event has taken place We just ask the client to contact their credit card company, and put a stop on all their cards We verified on our side that everything was a match, and that it is their responsibility to make sure their information is always in a secure place

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Despite never receiving the tickets and the claim that the order was only in process, we were still charged I was charged for tickets that we never received You claim that you offer a 125% refund if there is a problem or alternative tickets at the same price which you clearly do not You can't let someone put their order through and assume they are ordering the tickets and then say "no that is not really an order" If you charged me for the tickets than it is the order and I should receive the guarantee you claim to have Poor poor practices on your part This is one of the worst business transactions I have ever been through I was told on the phone we would receive a refund, but then were still charged for the transaction that you claimed was only processing and it went through my account Since I received no tickets at all you in essence stole from me since I received absolutely no product from you Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have zero sympathy for whatever loses you incur as a result of being greedy middle-men jacking up prices and employing exploitative legalese in the first place Regards, [redacted]