SuperValu Inc

Initial Business Response /* (1000, 6, 2015/09/23) */
Albertsons
[redacted]
Boise, ID. 83726
9/23/2015
Re: [redacted]

Thank you for contacting Albertsons Customer Care. We have received your complaint regarding a Seasonal Essentials Faux Wood Gathering Patio Set.
After...

reviewing the customer's complaint, we have had the supplier send out replacement parts previously, as well as offer a partial refund of $89.40 (which the consumer initially requested and later rejected). Additionally, this was involving an international supplier and the turnaround for communication takes a bit longer than domestic suppliers. To confound this, the customer rejected further correspondence from the supplier and demanded it come from the call center only. This added time to the communication which is atypical for most cases.
At this time, the supplier of the item has offered to send the customer a fully assembled chair to replace the defective portion of the product she purchased. Upon speaking with the customer, she has agreed to this resolution as of 9/22/2015 and the supplier will be sending the fully assembled chair directly to her.
If we can provide any information or be of service to you in the future, please feel free to contact us by email at [email protected] or by phone at [redacted].
Sincerely,

Michael [redacted]
Director, Customer Interaction Center
Initial Consumer Rebuttal /* (3000, 8, 2015/09/23) */
SuperValu contacted me and offered to send me a new chair. They have already done this, but the new part was not functional so I am skeptical. Also, this action addresses the issue with the product, but not with the poor service or the 3 month run-around they have put me through.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This company sucks the management lied constantly did not send it out until a Saturday after the district manager confirmed it with him when he said was sending out on a Thursday. Brian at the sunnyside circle location should be written up for such poor customer service as a manager and how he handled the situation and making the district manager have to step in to get this fixed thats what a general manager does.

[redacted] Hard copy Attached [redacted] Dear Mr. [redacted]: SUPERVALU received the enclosed letter on January 25, 2017, regarding a complaint reported to your office by Ms. [redacted] pertaining to her husband's promise of a refund of $16.99 and $25.00 gift card from the Shop 'N Save located at [redacted]...

[redacted] Winchester, VA. Per your request, I am providing a written response to these concerns on SUPERVALU's behalf. I spoke to Store Director Brian [redacted] to obtain additional information. It is my understanding that Mr. [redacted] responded promptly to the [redacted]'s concern regarding the cake purchased at the store by offering a gift card of $42.99 (a refund of $17.99, which is $1 more than the actual price, and $25.00 for their inconvenience). Mr. [redacted] was initially under the impression that the [redacted]s intended to pick up the gift card from the store, which may have been a misunderstanding. When the [redacted]s clarified that they would be unable to pick up the gift card, Mr. [redacted] sent it to them by U.S. Certified Mail. According to the enclosed USPS Tracking record, the gift was delivered to the [redacted]s on Wednesday, January 18, 2017 at 10:52 a.m.SUPERVALU has a strong commitment to ensure that customer concerns are appropriately and timely addressed, and we believe we have done so with the [redacted]'s concern. Based on the information provided to in your letter, SUPERVALU has provided all its available information regarding this matter. However, if you have any additional information or questions, please do not hesitate to contact me directly. Sincerely, SUPERVALU INC. Angela K. [redacted], RP®, Litigation Case Manager AKL/ds Enclosures

Final Consumer Response /* (2000, 6, 2015/09/02) */
Hello Mr. [redacted]
Revdex.com mediator
case [redacted]
I spoke with manager of Supervalue/Shoppers
Ms. [redacted], of their Laurel store assured she will mail out my $20.00 gift card.
I was instructed to dispose of infected food product.
I am awaiting...

the gift card it should be this week. The manager assured me.