Complaint: [redacted] I am rejecting this response because:unfortunatly I was billed and recieved a product addressed from you,I have cancelled my credit card so this wont happen again Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/11/19) */ Good Afternoon! After a careful search through our database, I can state with 100% certainty that we do not have a customer named [redacted] I also searched by email provided with no successOur company is not Supplement Support; I will be happy to assist in any way possible, however we cannot help [redacted] at this timeIf there is any additional information (perhaps a different purchase name, email, or phone number) please feel free to submit it to me and I will look into it immediatelyExcellent customer services is our goal; please let us know if there is anything else we can do Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/11/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not trueI finally (after being on hold minutes!) spoke with a rep named [redacted] Transaction number [redacted] He offered me 50% refund but could not refund the entire amount because the product had already "shipped" per repSince then I have received phone calls daily from the company stating I had not "completed" my transactionI get a different story from each person that calls meNobody seems to know what is going on and it is very frustratingI just called the number listed on the website where I got the address to send the Revdex.com and got yet another story telling me to first send the product back since I got a refund (I have yet to receive anything)But, I never got a full refundOnly 50%Then I was told to just keep the product (which I don't have)This is the worst customer service I have ever dealt with(hence taking the time to file with the Revdex.com)I just to know exactly what is going on/what is going to be done because not a single person I have spoke with seems to knowThank You Final Business Response / [redacted] (4000, 10, 2015/11/23) */ The complaint received from " [redacted] " is not one of our customersI apologize for this inconvenience and wish you the best of luck with your findings
Initial Business Response / [redacted] (1000, 6, 2015/08/10) */ $has been refundedYou should see your refund within the next - business days Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/08/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for honoring your advertised priceIt needs to be clearer of the price you will pay
Consumer's Choice Health has been closed since December 2014. We have not sold any products since that time In addition we never sold any trial offer. I apologize, this is unfortunately not our client
Initial Business Response /* (1000, 9, 2015/07/21) */
This has been refunded
Initial Consumer Rebuttal /* (3000, 12, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am currently traveling abroad and unable to verify Credit card refund until I
return August 13thI will do so on my returnThank you
Initial Business Response /* (1000, 6, 2015/10/29) */
Good Morning! We take client complaints very seriously! Upon review of the above information, I am able to confirm that Ms*** *** is not a client of oursI've carefully reviewed her name and contact details against our computer system
and we have no record of herIf she made this purchase under another name or using different contact details I would be happy to investigate further, with that information
Additionally, the name of the product or a screen shot of what the charge appears as on her bank statement (with other vital details blacked out of course) would be helpful for further investigation
Thank you,
***
Initial Consumer Rebuttal /* (3000, 8, 2015/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have gotten a hold of the company, and I'm not sure why they say I'm not a customerI actually am in the process of returning product and they said I will get a refund for the 2nd shipment but cannot for the first shipment which I thought was a free trialI did not read the fine print I guessI will never order from a company that advertises free trialIf I do not receive my refund I will get a hold of you again, but for now I will wait for my refundThanks
Final Consumer Response /* (2000, 9, 2015/10/30) */
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
They refunded the money after threatening them.
Sincerely,
*** ***
Good Afternoon, Unfortunately, this product is not from Consumer's Choice Health We closed this business in December We have had no sales since that time
Initial Business Response /* (1000, 6, 2015/08/05) */
This is not our customer. Customer stated that she purchased Garcinia Torch. We do not sell this product.
Thank you.
Initial Consumer Rebuttal /* (2000, 9, 2015/08/07) */
(The consumer indicated he/she ACCEPTED the response from the...
Initial Business Response /* (1000, 6, 2015/11/19) */
Good Afternoon! After a careful search through our database, I can state with 100% certainty that we do not have a customer named [redacted]. I also searched by email provided with no success. Our company is not Supplement Support; I will be...
happy to assist in any way possible, however we cannot help [redacted] at this time. If there is any additional information (perhaps a different purchase name, email, or phone number) please feel free to submit it to me and I will look into it immediately. Excellent customer services is our goal; please let us know if there is anything else we can do.
Initial Consumer Rebuttal /* (3000, 8, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not true. I finally (after being on hold 45 minutes!) spoke with a rep named[redacted] Transaction number [redacted]. He offered me 50% refund but could not refund the entire amount because the product had already "shipped" per rep. Since then I have received phone calls daily from the company stating I had not "completed" my transaction. I get a different story from each person that calls me. Nobody seems to know what is going on and it is very frustrating. I just called the number listed on the website where I got the address to send the Revdex.com and got yet another story telling me to first send the product back since I got a refund (I have yet to receive anything). But, I never got a full refund. Only 50%. Then I was told to just keep the product (which I don't have). This is the worst customer service I have ever dealt with(hence taking the time to file with the Revdex.com). I just to know exactly what is going on/what is going to be done because not a single person I have spoke with seems to know. Thank You
Final Business Response /* (4000, 10, 2015/11/23) */
The complaint received from "[redacted]" is not one of our customers. I apologize for this inconvenience and wish you the best of luck with your findings.
Initial Business Response /* (1000, 6, 2015/11/06) */
Customer service and satisfaction is our main priority and goal! I have done a careful (and thorough) search of our computer database, and while I would very much like to help resolve this matter, this is not a client that we have ever sold...
product to. I've searched using the phone number, name, email address, and physical address provided. If this product was purchased under different information, please submit it to me and I will be happy to search using other criteria. Using the current information, though, this is not a client of ours. I'm sorry I can't be of more help.
Initial Consumer Rebuttal /* (3000, 8, 2015/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have received multiple shipments of the Garcinia Torch Supplement, from the following return address:
[redacted]
which matches the address of the business listed in my complaint.
Although I recently cancelled my unintended subscription, I believe there should still be a record of these shipments having been sent to me. The most recent package's USPS tracking # was: [redacted]
Please let me know if further information is needed or if, for some reason, this address and shipping department belongs to a different business. Thank you for your consideration.
Final Business Response /* (4000, 10, 2015/11/23) */
The complaint received from "[redacted]" is not one of our customers. I apologize for this inconvenience and wish you the best of luck with your findings.
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would recommend the company search their online profile as this was the address listed for the apparently false company I transacted with initially and that might be damaging to their reputation.
Sincerely,
[redacted]
Initial Business Response /* (1000, 6, 2015/08/10) */
$84.44 has been refunded. You should see your refund within the next 3 - 5 business days.
Initial Consumer Rebuttal /* (2000, 8, 2015/08/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for honoring...
your advertised price. It needs to be clearer of the price you will pay.
Complaint: [redacted]
I am rejecting this response because:unfortunatly I was billed and recieved a product addressed from you,I have cancelled my credit card so this wont happen again.
Sincerely,
[redacted]
Complaint: [redacted] I am rejecting this response because:unfortunatly I was billed and recieved a product addressed from you,I have cancelled my credit card so this wont happen again Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/11/19) */ Good Afternoon! After a careful search through our database, I can state with 100% certainty that we do not have a customer named [redacted] I also searched by email provided with no successOur company is not Supplement Support; I will be happy to assist in any way possible, however we cannot help [redacted] at this timeIf there is any additional information (perhaps a different purchase name, email, or phone number) please feel free to submit it to me and I will look into it immediatelyExcellent customer services is our goal; please let us know if there is anything else we can do Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/11/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not trueI finally (after being on hold minutes!) spoke with a rep named [redacted] Transaction number [redacted] He offered me 50% refund but could not refund the entire amount because the product had already "shipped" per repSince then I have received phone calls daily from the company stating I had not "completed" my transactionI get a different story from each person that calls meNobody seems to know what is going on and it is very frustratingI just called the number listed on the website where I got the address to send the Revdex.com and got yet another story telling me to first send the product back since I got a refund (I have yet to receive anything)But, I never got a full refundOnly 50%Then I was told to just keep the product (which I don't have)This is the worst customer service I have ever dealt with(hence taking the time to file with the Revdex.com)I just to know exactly what is going on/what is going to be done because not a single person I have spoke with seems to knowThank You Final Business Response / [redacted] (4000, 10, 2015/11/23) */ The complaint received from " [redacted] " is not one of our customersI apologize for this inconvenience and wish you the best of luck with your findings
Initial Business Response / [redacted] (1000, 6, 2015/08/10) */ $has been refundedYou should see your refund within the next - business days Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/08/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for honoring your advertised priceIt needs to be clearer of the price you will pay
This company has not been in business since Unfortunately, because we did not sell you the product, I am unable to help you
Unfortunately, this is not our customer
Consumer's Choice Health has been closed since December 2014. We have not sold any products since that time In addition we never sold any trial offer. I apologize, this is unfortunately not our client
Initial Business Response /* (1000, 9, 2015/07/21) */
This has been refunded
Initial Consumer Rebuttal /* (3000, 12, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am currently traveling abroad and unable to verify Credit card refund until I
return August 13thI will do so on my returnThank you
Initial Business Response /* (1000, 6, 2015/10/29) */
Good Morning! We take client complaints very seriously! Upon review of the above information, I am able to confirm that Ms*** *** is not a client of oursI've carefully reviewed her name and contact details against our computer system
and we have no record of herIf she made this purchase under another name or using different contact details I would be happy to investigate further, with that information
Additionally, the name of the product or a screen shot of what the charge appears as on her bank statement (with other vital details blacked out of course) would be helpful for further investigation
Thank you,
***
Initial Consumer Rebuttal /* (3000, 8, 2015/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have gotten a hold of the company, and I'm not sure why they say I'm not a customerI actually am in the process of returning product and they said I will get a refund for the 2nd shipment but cannot for the first shipment which I thought was a free trialI did not read the fine print I guessI will never order from a company that advertises free trialIf I do not receive my refund I will get a hold of you again, but for now I will wait for my refundThanks
Final Consumer Response /* (2000, 9, 2015/10/30) */
Unfortunately this is not our product and you are not a customer of ours
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
They refunded the money after threatening them.
Sincerely,
*** ***
Good Afternoon, Unfortunately, this product is not from Consumer's Choice Health We closed this business in December We have had no sales since that time
Initial Business Response /* (1000, 6, 2015/08/05) */
This is not our customer. Customer stated that she purchased Garcinia Torch. We do not sell this product.
Thank you.
Initial Consumer Rebuttal /* (2000, 9, 2015/08/07) */
(The consumer indicated he/she ACCEPTED the response from the...
business.)
I want them to stop billing me.I never agreed to have mny taken out of my account
Initial Business Response /* (1000, 6, 2015/11/19) */
Good Afternoon! After a careful search through our database, I can state with 100% certainty that we do not have a customer named [redacted]. I also searched by email provided with no success. Our company is not Supplement Support; I will be...
happy to assist in any way possible, however we cannot help [redacted] at this time. If there is any additional information (perhaps a different purchase name, email, or phone number) please feel free to submit it to me and I will look into it immediately. Excellent customer services is our goal; please let us know if there is anything else we can do.
Initial Consumer Rebuttal /* (3000, 8, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not true. I finally (after being on hold 45 minutes!) spoke with a rep named[redacted] Transaction number [redacted]. He offered me 50% refund but could not refund the entire amount because the product had already "shipped" per rep. Since then I have received phone calls daily from the company stating I had not "completed" my transaction. I get a different story from each person that calls me. Nobody seems to know what is going on and it is very frustrating. I just called the number listed on the website where I got the address to send the Revdex.com and got yet another story telling me to first send the product back since I got a refund (I have yet to receive anything). But, I never got a full refund. Only 50%. Then I was told to just keep the product (which I don't have). This is the worst customer service I have ever dealt with(hence taking the time to file with the Revdex.com). I just to know exactly what is going on/what is going to be done because not a single person I have spoke with seems to know. Thank You
Final Business Response /* (4000, 10, 2015/11/23) */
The complaint received from "[redacted]" is not one of our customers. I apologize for this inconvenience and wish you the best of luck with your findings.
Initial Business Response /* (1000, 6, 2015/11/06) */
Customer service and satisfaction is our main priority and goal! I have done a careful (and thorough) search of our computer database, and while I would very much like to help resolve this matter, this is not a client that we have ever sold...
product to. I've searched using the phone number, name, email address, and physical address provided. If this product was purchased under different information, please submit it to me and I will be happy to search using other criteria. Using the current information, though, this is not a client of ours. I'm sorry I can't be of more help.
Initial Consumer Rebuttal /* (3000, 8, 2015/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have received multiple shipments of the Garcinia Torch Supplement, from the following return address:
[redacted]
which matches the address of the business listed in my complaint.
Although I recently cancelled my unintended subscription, I believe there should still be a record of these shipments having been sent to me. The most recent package's USPS tracking # was: [redacted]
Please let me know if further information is needed or if, for some reason, this address and shipping department belongs to a different business. Thank you for your consideration.
Final Business Response /* (4000, 10, 2015/11/23) */
The complaint received from "[redacted]" is not one of our customers. I apologize for this inconvenience and wish you the best of luck with your findings.
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would recommend the company search their online profile as this was the address listed for the apparently false company I transacted with initially and that might be damaging to their reputation.
Sincerely,
[redacted]
Initial Business Response /* (1000, 6, 2015/08/10) */
$84.44 has been refunded. You should see your refund within the next 3 - 5 business days.
Initial Consumer Rebuttal /* (2000, 8, 2015/08/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for honoring...
your advertised price. It needs to be clearer of the price you will pay.
Complaint: [redacted]
I am rejecting this response because:unfortunatly I was billed and recieved a product addressed from you,I have cancelled my credit card so this wont happen again.
Sincerely,
[redacted]