Suppli Co

Good Evening, Thank you for bringing this to our attentionThe last conversation with the client was on 11/16/to try to figure out a solution to an issue after delivery the fully custom goodsWe gave a couple calls but never got an answer from our clientCreating fully custom goods take time with sourcing material and making the project to the specs that the client sent overAs we wanted to fix any issues the client had, we did not hear from the client since that dateIt is now 4-months later with any communication from the client to resolve the issueWe would love to help out the client but with no communication with fixes, details on correcting the samplesOur company can not fulfill any fixes until thenWe have a strict No Refund Policy due to the custom nature of the goods created from scratchThis is due to labor, material cost along with custom goods cannot be resoldWe would love to find a solution to this issue as soon as possible since this has been brought to our attentionThank you! If any further information needed, feel free to email us at the following [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The company has never calledMy last call to them was in JanuaryI left a voicemail, and there hasn't been any communication from them sinceIn November, I sent the last email, they never respondedThey claim that they have a no refund policy, but I read on a different complaint where the refunded a partial amountI think the company just blatantly disregarded the fact that my order was completely wrongThey haven't acknowledged that I requested kids items and they sent me adultThe time frame wouldn't have been such as big of a deal if I had received exactly what I asked forThey keep using the term "fix" when my order would have to be completely done overIn the trail of emails that were originally sent back and forth, I emphasized that these were children shirtsTo make matters worst, they are v-neck shirts and I requested crew neck shirtsIt's just very unprofessional and bad for businessI've attached what I sent the company as well as what they sent meMy digital examples had the exact measurements for the shirts so that there was no confusion on their end Regards, [redacted]

Good Evening, The client requested special garments for his order which are only distributed from one wholesale company in the united states The client had a difficult time getting the garments himself which is why the client requested that we get these garments for his companyThe process of getting these garments was not easy and delayed the process of the entire orderOur company has accounts to all of the main wholesale garment suppliers and none of them carry this garment or knew where to get it The client forwarded us the one specific place that we could get the garments but was unable to get the garments for his company Once we able to get into contact with the company that made the garments they were out of the specific garments for the order which is why the order was delayedAll of the artwork and mock ups of the designs and shirts were approved prior to production which is our company policy We took all measures to complete this order on time, but with the complications ( very detailed instructions on the garment desired, which we had to wait for) and once we recieved the garments we were able to start on the actual process of the order which included Multiple Color Screenprinting, Woven Label sewing , Neck Labeling, folding and baggingWe have shipped products in the first shipment next day shipping free of charge and have shipped the second package with the remain part of the order UPS: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Here are the excerpts from emails between myself and "Suppli Co":
*** ***
Oct to me
Good Afternoon,
Your order for your custom t-shirts are in production! We have had a few delays on the wholesaler of your blanksWe will finish production this coming week to have shipped out to you!
If you have any questions, comments or concerns please give me an email!
Best Regards,
*** ***
Suppli Company
T.***
*** ** *** ***
Oct to ***
Thank you thank you! I appreciate the response
*** ***
Oct to me
Absolutely! I hope you have a great rest of your day!
*** ** *** ***
Oct to ***
will I have the items prior to october 18th? there is another event and I dont want to purchase vendor space if I wont have the new itemsthanks
*** ** *** ***
Oct to ***
kinda need to know this info ASAP so that I can purchase, or not purchase, vendor space at this eventplease get back to me.
*** ***
Oct to me
Good morning,
I will look into the schedule and give you an update timeline by this afternoonThank you for your patience
--
*** ** *** ***
Oct to ***
cool thank you!
*** ***
Oct to me
You are very welcome my friend! Your order is scheduled for completion and shipped by Friday or Monday of the following week my friend*** ** *** ***
Oct to ***
ok just so im clear, This friday the 10th or monday the 13th correct? do you know what usual ship times are? im in Redding California.
*** ***
Oct to me
Yes sir! We can ship out express which is 1-days
*** ** *** ***
Oct to ***
perfectthat will be awesome that way I have them just in time for the eventim stoked cant wait to check out your guys worki have a lot more ideas im ready to bring to life.
*** ** *** ***
Oct to ***
were set for shipment tomorrow? fedex? ups?
*** ** *** ***
Oct to ***
please let me know ASAPthe event is in days so we dont really have much room for fk ups lol thanks
*** ***
Oct to me
Good Evening!My apologies about the delayed responseWe've had a few challenges on the artwork but it is getting fixed! We had to push the finished date to Wednesday but we will ship next day air for you!
*** ** *** ***
Oct to ***
ok cool I really hope I get them before the eventwe're going on weeks since I paid in full, kinda a bad first impression if I must saymonths is a little long to wait for t-shirts.
*** ** *** ***
Oct to ***
update please: its now Wednesday.
*** ** *** ***
Oct to ***
WEEK since FULL PAYMENT! I am extremely dissatisfied with your company, the timeframe that it is taking to get some shirts screen printed, the lack of response from your companyI still have yet to receive an invoice that was itemized for my own recordsinstead all I have is $gone, and some sy as quickbooks receipts that dont show jack stMaybe if your company spent more time working on the orders rather than posting to Instagram things wouldnt take so longI am tired of the excuses about the shirt supplier, about the artwork, or anything else, because its all bullstThere is no excuse to why these shirts should not be in my possession WEEKS AGOYou guys told me last week that you would ship them on Friday or Mondayits now Thursday and I still don't have ANYTHINGTired of the excuses and bullstI want my items now*** "***" ***
*** *** ***
*** ***
Oct to me
***,
Good Evening, We have shipped out your shirts and they are going to be arriving tomorrowThe tracking number is *** and the service we have used is ontracYou can track it at the link below.https://www.ontrac.com/servicesTracking.asp
END EMAILS:
Even after they had "overnighted" me the items, I did not receive them, in order for me to get the package before my event, I had to drive hours to the shipping company and pick the items up myselfOnce I picked the items up, there was single box that had about shirts in itAt this point I started demanding a refundThe company has lied to me on MULTIPLE occasionsOnce I received the items, I found many of them to be in poor condition as well, with food stains, and very low quality screen prints on the shirts, the lines are not crisp and there are many places with "bleed" on the designsI paid for my entire order in full on August There is NO REASON why I should of had to wait this long for my items.
Regards,
*** ***

Good Evening,Thank you for bringing this to our attention.The last conversation with the client was on 11/16/to try to figure out a solution to an issue after delivery the fully custom goods.We gave a couple calls but never got an answer from our clientCreating fully custom goods take time
with sourcing material and making the project to the specs that the client sent over.As we wanted to fix any issues the client had, we did not hear from the client since that dateIt is now 4-months later with any communication from the client to resolve the issueWe would love to help out the client but with no communication with fixes, details on correcting the samplesOur company can not fulfill any fixes until thenWe have a strict No Refund Policy due to the custom nature of the goods created from scratch.This is due to labor, material cost along with custom goods cannot be resold.We would love to find a solution to this issue as soon as possible since this has been brought to our attention.Thank you!If any further information needed, feel free to email us at the following.***

The order for the printing has been refunded to the client as requestedCurrently shipping out the remaining labels over to the client before the Thanksgiving Holiday.The order was completed for the timeline the client desired but our production team for one part of the order was rushed and
mistakes for a part of the design that did not transfer over to the clientAs the client told us when sent over the picturesWe told him we can replace them no problem but the timeline he needed them did not fit out due to shipping times.After that was confirmed that he wanted a refundWe processed it with our finance department and the refund was processed then sent over to our Shopify Merchant to get the refund sent to the clientAs the other products were made perfectly and satisfyWe made an honest mistake and did offer to replace the garments but due to the Rush, we would not have made the timeline needed. We do apologize for the inconvenience and we will do our best on our end to fix those small details for printing when rushedWe do our best to avoid mistakes but as business all we can do is to improve our current systems. Thank you

Revdex.com:* *** *** *** *** *** ** *** *** ** *** ** *** ** ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
"">Hello,
I read the following attachment, and like I stated with the company the issue hasn't been resolvedAfter getting our order back the second time not all of the shirts were in there, so they decided it was fair to send dollars to cover it. I know that the shirt was more than dollars because I paid for it and also it was a 2x so it cost moreFurther more we just decided to find another company that's more professional and not waste our time with suppli coWe would just like to let everyone know our experience with this company so they don't have to go through the *** we did

Good Afternoon,
Our merchant service account was debited the full amount of the clients order $2, due to the client filing a chargeback request with the credit card company
The full amount of the order was taken out of our merchant service but the client is currently selling the items that were in questionWe are going to handle this issue with the credit card company and update the results

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company has never calledMy last call to them was in JanuaryI left a voicemail, and there hasn't been any communication from them sinceIn November, I sent the last email, they never respondedThey claim that they have a no refund policy, but I read on a different complaint where the refunded a partial amountI think the company just blatantly disregarded the fact that my order was completely wrongThey haven't acknowledged that I requested kids items and they sent me adultThe time frame wouldn't have been such as big of a deal if I had received exactly what I asked forThey keep using the term "fix" when my order would have to be completely done overIn the trail of emails that were originally sent back and forth, I emphasized that these were children shirtsTo make matters worst, they are v-neck shirts and I requested crew neck shirtsIt's just very unprofessional and bad for businessI've attached what I sent the company as well as what they sent meMy digital examples had the exact measurements for the shirts so that there was no confusion on their end
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company has never called. My last call to them was in January. I left a voicemail, and there hasn't been any communication from them since. In November, I sent the last email, they never responded. They claim that they have a no refund policy, but I read on a different complaint where the refunded a partial amount. I think the company just blatantly disregarded the fact that my order was completely wrong. They haven't acknowledged that I requested kids items and they sent me adult. The time frame wouldn't have been such as big of a deal if I had received exactly what I asked for. They keep using the term "fix" when my order would have to be completely done over. In the trail of emails that were originally sent back and forth, I emphasized that these were children shirts. To make matters worst, they are v-neck shirts and I requested crew neck shirts. It's just very unprofessional and bad for business. I've attached what I sent the company as well as what they sent me. My digital examples had the exact measurements for the shirts so that there was no confusion on their end.
Regards,
[redacted]

I placed a order for their brand program and literally the next week their website is down and Instagram comments have been disabled. They don't respond to my inboxes or my emails, text messages, and phone calls. At this point I have no choice but to believe they are a fraudulent company.

I hate to leave a bad review, but the customer service is not particularly good. I’ve tried to atleast check the status of my sample order and no one has responded. I’ve called, texted, and emailed them and still nobody has gotten back to me. I understand that orders can take time but it would atleast be nice to have an update on the status of my product. I don’t particularly have money to waste and I feel as though they just took my money and that’s it. I don’t know if I would order from them again.

Their products are high quality but their customer service SUCKS. They NEVER respond in time and deliveries are ALWAYS delayed. I’ve been waiting for over a month to receive my past order and it still hasn’t arrived. They keep promising they will send and they NEVER do. My suggestion, find someone else.

Good Afternoon,
 
Thank you for your...

assistance on this matter.
 
We spoke to [redacted]   about his order and he has received the shipment and we will be refunded the remaining balance of $110.95 and he confirmed this was satisfactory.  Thank you and we would love to close this complaint

Good Evening,
Thank you for bringing this to our attention.
The last conversation with the client was on 11/16/2015 to try to figure out a solution to an issue after delivery the fully custom goods.
We gave a couple calls but never got an answer...

from our client. Creating fully custom goods take time with sourcing material and making the project to the specs that the client sent over.
As we wanted to fix any issues the client had, we did not hear from the client since that date. It is now 4-5 months later with any communication from the client to resolve the issue. We would love to help out the client but with no communication with fixes, details on correcting the samples. Our company can not fulfill any fixes until then. We have a strict No Refund Policy due to the custom nature of the goods created from scratch.
This is due to labor, material cost along with custom goods cannot be resold.
We would love to find a solution to this issue as soon as possible since this has been brought to our attention.
Thank you!
If any further information needed, feel free to email us at the following.
[redacted]

Good Evening,
The client requested special garments for his order which are only  distributed from one wholesale company in the united states.  The client  had a difficult time getting the garments  himself which is why  the client requested that we get these...

garments for his company.
The process of getting these garments was not easy and delayed the process of the entire order. Our company has accounts to all of the main wholesale garment suppliers and none of them carry this garment or knew where to get it.  The client forwarded us the one specific place that we could get the garments but was unable to get the garments for his company.  Once we able to get into contact with the company that made the garments they were out of the specific garments for the order which is why the order was delayed.
All of the artwork and mock ups of the designs and shirts were approved prior to production which is our company policy.   We took all measures to complete this order on time, but with the complications ( very detailed instructions on the garment desired, which we had to wait for)  and once we recieved the garments we were able to start on the actual process of the order which included 
Multiple Color Screenprinting, Woven Label sewing , Neck Labeling, folding and bagging.
We have shipped  products in the first shipment  next day shipping free of charge and have shipped the second package with the remain part of the order  UPS: [redacted]

Review: I ordered 215 t-shirts to be printed from Suppli Company. the payment was made on August 21 2014. I have had multiple conversations with multiple employees regarding my problem and no one seems to care. I have been lied to, told that my items were shipped and are on their way. The company and its employees have told me on several occasions that I would have my products on time which I did not receive. They also failed to send me an invoice after asking 30 times. I Have asked for a full or partial refund, to which I am ignored.Desired Settlement: I would like a full refund of all money sent to Suppli Co. ASAP. There is no excuse to the amount of time I have had to wait.

Business

Response:

Good Evening,

Review: I contacted this company in hope to find an awesome company to get shirts made. They advertise being the best on there social medias as well as there webpage saying that they are "the worlds leading manufacture" so I decided to give them a call. The person that helped us told us that they can do exactly what we wanted and we let him know exactly what it was that we wanted in very specific details. (my order was not confusing at all) However the problem I have with them is that everything that I was promised and told that could be done for a certain price was a lie. They later went on calling me during my order asking me if I wanted certain things that I had already asked for and got a total for and then said that it would be extra because when they made my invoice they did not put the correct information on it at all, in fact most of it was wrong. I contacted the owner of the company to address my issues and he assured me that he would have everything fixed for me 100% and that I wouldnt have to worry. When I recieved my order Everything was wrong.

one of my shirts had the wrong color on it that I had to pay extra for, one of the shirts was the wrong color "because they thought it would look better" and changed the color on the invoice even though it was NOT what I wanted, and it was also not even centered on the shirt. And ALL the shirts were NOT the correct brand shirt that I asked for. They were very cheap poor quality shirts ( I know the shirts I asked for those were not it) and they told me they were correct. I contacted the owner letting him know how unhappy I was about this, and he told me a could not get a refund and he hung up on me. so I called back and they told me to email them the changes and re send the shirts and that they would pay me back for the shipping. They have not paid me back for the shipping and also REFUSE to fix my changes because the person that delt with us made our invoice wrong. I addressed the issue and they said they would not fixDesired Settlement: After the very poor customer service I have received from this company as well as the months of my time its has taken them to ruin my order and scam me out of a lot of my money for a very poor product that I was promised and cheated out of I would like my money back from this company. I spent a lot into them because I was promised I was getting what I wanted instead I got very poor quality merchandise that is more than half the value of what they charged me. As well as the horrible customer service I got from them and the owner hanging up on me, I beyond shocked that an owner of a company would do that to one of his customers and lie to them like this. I dont know how they are in business but people need to know what kind of scam they are running and the promises they are making are not true. Everything on there social medias and websites are lies. They are a 3rd party that charges you to get shirts made and makes you pay double the amount for very poor quality, I would like a refund.

Consumer

Response:

[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Hello,

Review: After being approached by Suppli Co to custom make some headwear for me, I went ahead and placed an order with them. My order of 144 custom Hats and Beanies was made April 2014 with an advised delivery date of 2 weeks after order was made, received package with 36 hats missing and the stitching on the custom hats way below acceptable quality (crooked stitching, missing stitches, double stitching, poor quality pressing). I rejected the shipment and returned it to them advising them that what they delivered was not what was approved (sample hat that was made for me and approved by me for production), or what was promised by the staff. I was advised the corrected shipment would be delivered within a week or two, latest, and received the order with incorrect labell and incorrect stitch pattern, also not what I approved or even ordered. I rejected the shipment again and could not get a hold of anyone at Suppli. After several attempts, I was refused the opportunity for a full refund (nearly $1000) and a 3rd "corrected" shipment has yet to be delivered to me. I have been attempting to contact both [redacted] and [redacted], but they refuse to communicate with me or correct this issue. I STILL have no goods for services paid 3 months later. I am now seeking legal action in order to receive a refund.Desired Settlement: I would like a full refund or a fully acceptable shipment of goods ordered.

Business

Response:

Good Afternoon,