We indicate clearly on our website in the FAQ's and size listing what each size means and how much they arePrices varies by size, just like any other shoe business such as [redacted] etcOur policy states that we do not offer refunds, returns, or exchangesIn this incident, 1/pairs on the order was shippedWe called the customer and asked the customer to ship that pair back and pay a size difference fee so that we can ship out both correct sizeWe have yet to receive the shipment from herIt is against our policy to do exchanges since we are a consignment shop but we were more than happy to do it this one time for the customerAs soon as the pair ships to our facility and the difference is paid, we'll ship the correct pairs out
the issue has been resolve andi have receive the correct order
Revdex.com: Situation has been resolved Thank you for the assistance.Respectfully,
We indicate clearly on our website in the FAQ's and size listing what each size means and how much they arePrices varies by size, just like any other shoe business such as [redacted] etcOur policy states that we do not offer refunds, returns, or exchangesIn this incident, 1/pairs on the order was shippedWe called the customer and asked the customer to ship that pair back and pay a size difference fee so that we can ship out both correct sizeWe have yet to receive the shipment from herIt is against our policy to do exchanges since we are a consignment shop but we were more than happy to do it this one time for the customerAs soon as the pair ships to our facility and the difference is paid, we'll ship the correct pairs out