Suppnow.com

Review: I just read and review you complaints about a online company that goes by the name suppnow.com this company is false advertising a product that they do not provide for customers. I did not purchase a order with them I do admit to taking a online survey. on the date of December 10, 2013, on December 13, 2013 I check my saving account and the amount of $159.00 was taking out of my account by this company I did not receive any merchandise by telephone call, mail, or online to make me adhere approval for the amount of $159.00 when I called to inform a customer representative of this error I was hung up on three times and the last representative I conversation with would not put her supervisor on the telephone with me instead she insisted that someone would call me back I was not offered a name or contact person to speak to about cancellation of what had taken place on my bank card or why was this amount authorized without my knowledge.Desired Settlement: The outcome: cancel, stop and please remove my personnel information from there database, a refund of my full amount of $159.00 back into my back account, conformation that all this is done.

Review: I ordered online Garcinia Cambogia which I thought when I input my infomation it was to receive a free bottle only pay shipping of $2.95. When it came through on my debit card it was a total or $159.00. I called in and was given a return code of 15785. I was told to return the package and I would have a full refund in 3-5 days.

I called in today to find out when I could expect my refund and was told I didn't follow their return policy so I was not entitled to the refund since I refused the product. I put return to sender and the auth code on the package and returned it.

I was NOT told it had to be returned in a certain way. Just make sure that the return auth code was on the package.

I want my refund and feel I am entitled to it.

Please help as they are not willing to resolve this matter.Desired Settlement: I want a full refund that I was told I would get. $159.00 asap

Review: I signed up for a 'free' product, agreeing to pay only $2.95 shipping. My card was charged $159.00. When I called, a suppnow.com representative said that their policy is to charge the full price unless and until the product is returned to them within 14 days of the order. I have not received the product yet, but have no intention of keeping it, now that I know how fraudulent the company is. I don't think the product can get here in time to be returned to them in time to get my full refund. Companies like this should be ashamed of themselves and should be shut down.Desired Settlement: to prevent other people from getting swindled

Review: A charge from this company showed up on my account, and I did not authorize the charge. I called the company so they would take the hold of of my debit card. They told me that they couldn't do that, and they wouldn't do anything until I shipped them back the product that I didn't even order. The person I talked to was rude and only concerned about "keeping me as a customer" even though I made it very clear that I was not a customer and because of them I have holds on my account. I asked to speak with a supervisor hoping that maybe they would help me, but the person on the phone was extremely rude and refused to let me talk to anyone else. I can't believe this company is still in business with seeing how rude and un helpful and fraudulent they are. It's disgusting.

Review: The Company SuppNow.com charged my credit card an unauthorized charge of $159.00 and after speaking to the online company they refuse to rectify this problem. This is also a reoccurring charge and the company refuses to fix this problem.Desired Settlement: I want the $159.00 charged to my credit card refunded

Review: I purchased a product on October 20,2013 at 1:22 AM. The product was purchased for $2.95. I printed out my receipt for my tax purposes. On October 21, 2013, I checked my bank account statement online and it showed that I was billed $159 instead. I called the company at 9:19 AM and was informed that the amount I was charged was correct. I told the representative that it was incorrectly charged the wrong amount and they were not authorized to deduct that amount out of my account. I also asked them to void the transaction by just refunding my money without sending the product. The representative said the product was already shipped and there wasn't anything she could do to halt the process. I asked her why they took out the wrong amount but she could not answer me. She just kept apologizing for the problem but she explain to me why it occured. I called the company again today and I was initially informed that the product had been shipped today. I asked how was that possible when the female representative informed me that it was shipped on the 21st. The male representative ([redacted]) changed his story when given this information. He offered me 50% of my refund today but I told him that I wanted my entire amount. He told me that I had to wait until I received the product and then send it back. I asked him when would the product be at my residence and he said October 28, 2013, it should be here. I asked him how long would it take for my refund to be given to me and he said after the product was shipped back to them and processed, it would take almost a month before I would be issued a refund. I asked him again why was I charged without authorization, he told me I was charged because I hit a continue button. I told him I did not know what he was talking about and he apologized because I didn't receive the proper paperwork. I informed him my receipt said I would be charged $2.95 and he could not explain anything else to me. Also, I asked to speak to a supervisor but he told me that he did not have access. I told him I had never heard of that before, but he assured me that was their policy. I told him thank you and we ended our conversation.Desired Settlement: I would like to get a complete refund of the amount that was taken from my account without authorization as well as the shipping and handling costs.

Consumer

Response:

Thank you for your help in this matter. The company reimbursed me and did not charge me any additional fees so I am satisfied with the result. I appreciate all the help you gave me.

Regards,

Review: On 12/12/13, I was on their website that said limited trial promotion, $1. I attempted to sign up for it. The website told me "Transaction error" I made a second attempt and it told me the same thing. I checked my account and saw I had a pending charge of 79.99. I contacted my bank and they informed me it was from this company. I immediatly contacted the company for my refund. I was told it was being put right through. I contacted them a second time a week later and was told that it takes 7-10 business days for the refund to be reviewed. It is now 16 business days later and I have not been contacted, nor received my refund.Desired Settlement: I would like to be contacted and updated on the status of my refund, and when I should expect it

Review: I spoke to 6 customer Support Representatives at the number [redacted] that was given to me

[redacted], and [redacted], all which I spoke to about them overcharging me; When signing up for Cash Flow Kit I was asked to pay a $1 to verify my age; and all of a sudden I'm charged $159 for a package deal that I didn't verify I wanted just yet; with this charge it placed my account into the overdraft causing my bank to charge me a overdraft fee when all they were suppose to take out was a $1 they took out more; I just wanted to see what they were about; in all the times I called they proclaim they were helping me but really wasn't I had 2 of the 6 customer support representatives hung up in my face and sent me to give them good review I called back and another 3 of the 6 proclaim to put me on a call back list for the supervisor to call me back before the end of the day; the last representative Mrs. [redacted](might be misspelled) she actually was the one to tell me that 1 or 2 of the 6 placed me on the Do not call back list which hindered a supervisor from contacting me they had me waiting 3 days waiting on someone to call me and no one ever did then when I asked why didn't a supervisor contact me they lied and said they called me but I didnt answer which I knew was a lie cause my phone never rung that whole day I been trying to get this situation resolved for the past week since dec 9th and here it is dec 12th a day before my surgery and I still have not been helped. I understood the policy of waiting 7-10 business days for the refund but all I needed was a merchant letter error faxed to my bank so that the overdraft they caused me by overcharging me could have gotten take care of that was all I was seeking guidance from a supervisor for, but now they have cause me two overdrafts and now stress the day before I go in to surgery....I just want this to be squashed and my bank account to be recovered from all these lies and drama

Cash Flow Kit- (Do not call back list)Desired Settlement: I don't want a apology cause it will just be a lie; I just want my bank account to recover from this BIG hit; I want my money to be refunded like requested and more so the merchant error form to be faxed to my back for the overdraft fees they charged me I want all this to be cleared up