After reviewing the customers file and purchase agreement including all notes and documentation we have gathered that the customer [redacted] was offered a three day money back guarantee allowing him to have his own mechanic or [redacted] dealership inspect the vehicleThe customer was also offered an extended service contract to ensure if there were future necessary repairs he would be coveredThe customer did decline these additional coverages and signedWe did show the customer a copy of the vehicles carfax to ensure he was aware of the vehicles current condition and history which he also signedFinally, the customer was given a copy of the vehicles K Certified Pre-Owned Vehicle Inspection Report to ensure he was aware of the work that was completed on the vehicleThe customer did sign acknowledging he is aware of the K Certified Power Train Warranty
After reviewing the customers file and purchase agreement including all notes and documentation we have gathered that the customer Edmund Cepeda was offered a three day money back guarantee allowing him to have his own mechanic or Audi dealership inspect the vehicleThe customer was also offered an
extended service contract to ensure if there were future necessary repairs he would be coveredThe customer did decline these additional coverages and signedWe did show the customer a copy of the vehicles carfax to ensure he was aware of the vehicles current condition and history which he also signedFinally, the customer was given a copy of the vehicles K Certified Pre-Owned Vehicle Inspection Report to ensure he was aware of the work that was completed on the vehicleThe customer did sign acknowledging he is aware of the K Certified Power Train Warranty
Hello there ***,
Our apologies for any miscommunication that may have occurred regarding the cancellation of your extended warranty contract
Your refund will be in the amount of $and has been mailed to youPlease see the attached document for a copy of your check
Sorry
for any inconvenience that this situation may have caused youPlease let us know
if there is anything else that we can do for you
Thanks,
Roseville Volkswagen
After reviewing the customers file and purchase agreement including all notes and documentation we have gathered that the customer [redacted] was offered a three day money back guarantee allowing him to have his own mechanic or [redacted] dealership inspect the vehicle. The customer was also offered an extended service contract to ensure if there were future necessary repairs he would be covered. The customer did decline these additional coverages and signed. We did show the customer a copy of the vehicles carfax to ensure he was aware of the vehicles current condition and history which he also signed. Finally, the customer was given a copy of the vehicles K Certified Pre-Owned Vehicle Inspection Report to ensure he was aware of the work that was completed on the vehicle. The customer did sign acknowledging he is aware of the K Certified Power Train Warranty.
Consumer states that the business has contacted her directly, apologized profusely, and repainted the car to her satisfaction. Consumer would like to thank the business for their quick response in resolving the matter.
To whom this may concern ([redacted]),Again we apologize for the customers concerns regarding her recent service experience. We looked over the customers information once more and we have come to the same conclusion. The second time the customer came in for service 07/09/15 there was a different part that needed to be replaced (canister). The original part (EVAP valve) that was replaced originally on 01/27/15 was not defective, had it been the same part that tested defective the customer would have been covered under the parts warranty. Now the customer has had two different parts replaced, if either one of these parts tests defective in the future they will be covered under the 12month/12,000 mile warranty for the parts and labor, but they need to be the identical part. Please let us know if there are any questions or if any additional information is needed.Thank you for your time,[redacted]
I am rejecting this response because:I do not agree with it. Although the 2 services were completed months apart, they were concerning the same EVAP system. Multiple parts help the entire system run. I researched online and through relatives to help me understand what the EVAP system does and how it works. I went to [redacted] and found this:"When the engine is running under certain conditions, the fuel vapors arepurged from the canister and burned inside the engine. The purge valveprecisely controls the amount of fuel vapor that is purged from the charcoalcanister."If the valve was faulty would that lead to a problem with the canister?? yes.This complaint was very hard to write. I considered myself a loyal customer, I haven't used any other service centers for my car. I have had the car for three years, and in the last two I was making regular trips every 4-5 months for some new repair. I am unsure if this can even be resolved. I do not feel comfortable returning to the dealer for any other service or repairs.
After reviewing the customers file and purchase agreement including all notes and documentation we have gathered that the customer [redacted] was offered a three day money back guarantee allowing him to have his own mechanic or [redacted] dealership inspect the vehicleThe customer was also offered an extended service contract to ensure if there were future necessary repairs he would be coveredThe customer did decline these additional coverages and signedWe did show the customer a copy of the vehicles carfax to ensure he was aware of the vehicles current condition and history which he also signedFinally, the customer was given a copy of the vehicles K Certified Pre-Owned Vehicle Inspection Report to ensure he was aware of the work that was completed on the vehicleThe customer did sign acknowledging he is aware of the K Certified Power Train Warranty
After reviewing the customers file and purchase agreement including all notes and documentation we have gathered that the customer Edmund Cepeda was offered a three day money back guarantee allowing him to have his own mechanic or Audi dealership inspect the vehicleThe customer was also offered an
extended service contract to ensure if there were future necessary repairs he would be coveredThe customer did decline these additional coverages and signedWe did show the customer a copy of the vehicles carfax to ensure he was aware of the vehicles current condition and history which he also signedFinally, the customer was given a copy of the vehicles K Certified Pre-Owned Vehicle Inspection Report to ensure he was aware of the work that was completed on the vehicleThe customer did sign acknowledging he is aware of the K Certified Power Train Warranty
Hello there ***,
Our apologies for any miscommunication that may have occurred regarding the cancellation of your extended warranty contract
Your refund will be in the amount of $and has been mailed to youPlease see the attached document for a copy of your check
Sorry
for any inconvenience that this situation may have caused youPlease let us know
if there is anything else that we can do for you
Thanks,
Roseville Volkswagen
After reviewing the customers file and purchase agreement including all notes and documentation we have gathered that the customer [redacted] was offered a three day money back guarantee allowing him to have his own mechanic or [redacted] dealership inspect the vehicle. The customer was also offered an extended service contract to ensure if there were future necessary repairs he would be covered. The customer did decline these additional coverages and signed. We did show the customer a copy of the vehicles carfax to ensure he was aware of the vehicles current condition and history which he also signed. Finally, the customer was given a copy of the vehicles K Certified Pre-Owned Vehicle Inspection Report to ensure he was aware of the work that was completed on the vehicle. The customer did sign acknowledging he is aware of the K Certified Power Train Warranty.
Consumer states that the business has contacted her directly, apologized profusely, and repainted the car to her satisfaction. Consumer would like to thank the business for their quick response in resolving the matter.
To whom this may concern ([redacted]),Again we apologize for the customers concerns regarding her recent service experience. We looked over the customers information once more and we have come to the same conclusion. The second time the customer came in for service 07/09/15 there was a different part that needed to be replaced (canister). The original part (EVAP valve) that was replaced originally on 01/27/15 was not defective, had it been the same part that tested defective the customer would have been covered under the parts warranty. Now the customer has had two different parts replaced, if either one of these parts tests defective in the future they will be covered under the 12month/12,000 mile warranty for the parts and labor, but they need to be the identical part. Please let us know if there are any questions or if any additional information is needed.Thank you for your time,[redacted]
I am rejecting this response because:I do not agree with it. Although the 2 services were completed months apart, they were concerning the same EVAP system. Multiple parts help the entire system run. I researched online and through relatives to help me understand what the EVAP system does and how it works. I went to [redacted] and found this:"When the engine is running under certain conditions, the fuel vapors arepurged from the canister and burned inside the engine. The purge valveprecisely controls the amount of fuel vapor that is purged from the charcoalcanister."If the valve was faulty would that lead to a problem with the canister?? yes.This complaint was very hard to write. I considered myself a loyal customer, I haven't used any other service centers for my car. I have had the car for three years, and in the last two I was making regular trips every 4-5 months for some new repair. I am unsure if this can even be resolved. I do not feel comfortable returning to the dealer for any other service or repairs.