Support4America

Date: Tue, Feb 21, at 11:PMSubject: CID : [redacted] Accreditation Standards ComplianceAfter much investigation into this matter we came to the conclusion that there was no technical glitch in our systemWe are a licensed debt collection company and take such issues very seriously due to FTC compliance regulations.And there is no way we could have called the above named person so many times In these times there are spoofing technologies available to mass competitors who use this to their advantage and destroy the reputation of companies like ours, such acts are serious crimes and are subject to several civil and criminal liabilities.https://en[redacted] .orgCaller_ID_spoofingWe sincerely apologize for the inconvenience this situation caused to MsMaksin Allison's businessYou have our assurance that we have added this number to our Do Not Call List

From: Web Admin Date: Wed, Jul 29, at 12:AMSubject: Re: [redacted] Complaint ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org>--We at Support4America completely respect and honor the privacy of USA residing customersWe have a strict practice in control for all the outbound calls wherein no numbers are dialed randomly unless those are completely scrubbed from Do Not Call registry database or any alert is received due to [redacted] AntiVirus software at our partner serversWe don't call our customers more than two times, that too if they are existing and activeUnfortunately any company can spoof our toll free number and can jeopardize our image in this sensitive scam prone industryWe request the complainant to get his or her number registered in Do Not Call Registry until a telecom law is established to punish toll free spoofing companiesThis way the complainant can stop receiving any spoofed or other market solicitation callsLink for ref: https://www.donotcall.gov/register/reg.aspxCustomer CareSupport4America LLC

From: Web Admin Date: Wed, Jul 29, at 12:AMSubject: Re: [redacted] Complaint ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org>We at Support4America completely respect and honor the privacy of USA residing customersWe have a strict practice in control for all the outbound calls wherein no numbers are dialed randomly unless those are completely scrubbed from Do Not Call registry database or any alert is received due to [redacted] software at our partner serversWe don't call our customers more than two times, that too if they are existing and activeUnfortunately any company can spoof our toll free number and can jeopardize our image in this sensitive scam prone industryWe request the complainant to get his or her number registered in Do Not Call Registry until a telecom law is established to punish toll free spoofing companiesThis way the complainant can stop receiving any spoofed or other market solicitation callsLink for ref: https://www.donotcall.gov/register/reg.aspxCustomer CareSupport4America LLC

From: Web Admin Date: Wed, Jul 29, at 12:AMSubject: Re: [redacted] Complaint ( [redacted] )To: David Dennis < [redacted] @myRevdex.com.org>------------------------------------------We at Support4America completely respect and honor the privacy of USA residing customersWe clearly and boldly added a disclaimer on our website that we are not associated with any software development companyWe are licensed [redacted] AntiVirus Cloud reseller, and independently support and fix the scam infected computersI would request if you can record the conversation with the agent on phone and a strict investigation will be executed We have a strict practice in control for all the outbound calls wherein no numbers are dialed randomly unless those are completely scrubbed from Do Not Call registry database or any alert is received due to [redacted] AntiVirus software at our partner serversWe don't call our customers more than two times, that too if they are existing and activeUnfortunately any company can spoof our toll free number and can jeopardize our image in this sensitive scam prone industryWe request the complainant to get his or her number registered in Do Not Call Registry until a telecom law is established to punish toll free spoofing companiesThis way the complainant can stop receiving any spoofed or other market solicitation callsLink for ref: https://www.donotcall.gov/register/reg.aspxCustomer CareSupport4America LLC

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by support4america regarding complaint ID [redacted] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because it does not answer any of my concernsThe Merchant suggests I look at their website. I've never been to their website in my LIFE! Why would I validate a disclaimer on their website when, I receive an unsolicited call from to my mobile phone on a Sunday Afternoon? Also why does a disclaimer on a website cover the liability of the lies that their representatives speak on the phone when he claimed he was "Calling from ***"?
The Merchant suggests that I register my phone on the do not call list. MY PHONE IS REGISTERED ON THE DO NOT CALL LISTThe Merchant suggests that they do not call numbers randomly. So I ask, since I have never solicited their support, nor am a user of any *** product, how did they acquire my number if not acquired randomly? ***. This is my number that you have called. How did you acquire this?
Regards,
*** ***

Handwritten response

From: Web Admin Date: Wed, Jul 29, at 12:AMSubject: Re: *** *** Complaint (***)To: *** *** We at Support4America completely respect and honor the privacy of USA residing customersWe have a strict practice in control
for all the outbound calls wherein no numbers are dialed randomly unless those are completely scrubbed from Do Not Call registry database or any alert is received due to *** *** software at our partner serversWe don't call our customers more than two times, that too if they are existing and activeUnfortunately any company can spoof our toll free number and can jeopardize our image in this sensitive scam prone industryWe request the complainant to get his or her number registered in Do Not Call Registry until a telecom law is established to punish toll free spoofing companiesThis way the complainant can stop receiving any spoofed or other market solicitation callsLink for ref: https://www.donotcall.gov/register/reg.aspxCustomer CareSupport4America LLC

From: Web Admin Date: Wed, Jul 29, at 12:AMSubject: Re: *** *** Complaint (***)To: *** *** --We at Support4America completely respect and honor the privacy of USA residing customersWe have a strict
practice in control for all the outbound calls wherein no numbers are dialed randomly unless those are completely scrubbed from Do Not Call registry database or any alert is received due to *** AntiVirus software at our partner serversWe don't call our customers more than two times, that too if they are existing and activeUnfortunately any company can spoof our toll free number and can jeopardize our image in this sensitive scam prone industryWe request the complainant to get his or her number registered in Do Not Call Registry until a telecom law is established to punish toll free spoofing companiesThis way the complainant can stop receiving any spoofed or other market solicitation callsLink for ref: https://www.donotcall.gov/register/reg.aspxCustomer CareSupport4America LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

From: Web Admin <[email protected]>Date: Wed, Jul 29, 2015 at 12:37 AMSubject: Re: [redacted] Complaint ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>--We at Support4America completely respect and honor the privacy of USA residing customers. We have a strict practice in control...

for all the outbound calls wherein no numbers are dialed randomly unless those are completely scrubbed from Do Not Call registry database or any alert is received due to [redacted] AntiVirus software at our partner servers. We don't call our customers more than two times, that too if they are existing and active. Unfortunately any company can spoof our toll free number and can jeopardize our image in this sensitive scam prone industry. We request the complainant to get his or her number registered in Do Not Call Registry until a telecom law is established to punish toll free spoofing companies. This way the complainant can stop receiving any spoofed or other market solicitation calls. Link for ref: https://www.donotcall.gov/register/reg.aspxCustomer CareSupport4America LLC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because it does not answer any of my concerns.The Merchant suggests I look at their website.  I've never been to their website in my LIFE!  Why would I validate a disclaimer on their website when, I receive an unsolicited call from to my mobile phone on a Sunday Afternoon?  Also why does a disclaimer on a website cover the liability of the lies that their representatives speak on the phone when he claimed he was "Calling from [redacted]"?The Merchant suggests that I register my phone on the do not call list.  MY PHONE IS REGISTERED ON THE DO NOT CALL LIST.The Merchant suggests that they do not call numbers randomly.  So I ask, since I have never solicited their support, nor am a user of any [redacted] product, how did they acquire my number if not acquired randomly?  [redacted].  This is my number that you have called.  How did you acquire this?
Regards,
[redacted]

Date: Tue, Feb 21, 2017 at 11:13 PMSubject: CID : [redacted] Accreditation Standards ComplianceAfter much investigation into this matter we came to the conclusion that there was no technical glitch in our system. We are a licensed debt collection company and take such issues very seriously due to FTC...

compliance regulations.And there is no way we could have called the above named person so many times . In these times there are spoofing technologies available to mass competitors who use this to their advantage and destroy the reputation of companies like ours, such acts are serious crimes and are subject to several civil and criminal liabilities.https://en.[redacted].org/[redacted]/Caller_ID_spoofingWe sincerely apologize for the inconvenience this situation caused to Ms. Maksin Allison's business. You have our assurance that we have added this number to our Do Not Call List.

From: Web Admin <[email protected]>Date: Wed, Jul 29, 2015 at 12:42 AMSubject: Re: [redacted] Complaint ([redacted])To: David Dennis <[redacted]@myRevdex.com.org>------------------------------------------We at Support4America completely respect and honor the privacy of USA residing...

customers. We clearly and boldly added a disclaimer on our website that we are not associated with any software development company. We are licensed [redacted] AntiVirus Cloud reseller, and independently support and fix the scam infected computers. I would request if you can record the conversation with the agent on phone and a strict investigation will be executed.  We have a strict practice in control for all the outbound calls wherein no numbers are dialed randomly unless those are completely scrubbed from Do Not Call registry database or any alert is received due to [redacted] AntiVirus software at our partner servers. We don't call our customers more than two times, that too if they are existing and active. Unfortunately any company can spoof our toll free number and can jeopardize our image in this sensitive scam prone industry. We request the complainant to get his or her number registered in Do Not Call Registry until a telecom law is established to punish toll free spoofing companies. This way the complainant can stop receiving any spoofed or other market solicitation calls. Link for ref: https://www.donotcall.gov/register/reg.aspxCustomer CareSupport4America LLC

From: Web Admin <[email protected]>Date: Wed, Jul 29, 2015 at 12:38 AMSubject: Re: [redacted] Complaint ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>We at Support4America completely respect and honor the privacy of USA residing customers. We have a strict...

practice in control for all the outbound calls wherein no numbers are dialed randomly unless those are completely scrubbed from Do Not Call registry database or any alert is received due to [redacted] software at our partner servers. We don't call our customers more than two times, that too if they are existing and active. Unfortunately any company can spoof our toll free number and can jeopardize our image in this sensitive scam prone industry. We request the complainant to get his or her number registered in Do Not Call Registry until a telecom law is established to punish toll free spoofing companies. This way the complainant can stop receiving any spoofed or other market solicitation calls. Link for ref: https://www.donotcall.gov/register/reg.aspxCustomer CareSupport4America LLC

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by support4america regarding complaint ID...

[redacted].
Regards,
[redacted]

From: Web Admin <[email protected]>Date: Wed, Jul 29, 2015 at 12:42 AMSubject: Re: [redacted] Complaint ([redacted])To: David Dennis <[redacted]@myRevdex.com.org>------------------------------------------We at Support4America completely respect and honor the...

privacy of USA residing customers. We clearly and boldly added a disclaimer on our website that we are not associated with any software development company. We are licensed [redacted] AntiVirus Cloud reseller, and independently support and fix the scam infected computers. I would request if you can record the conversation with the agent on phone and a strict investigation will be executed.  We have a strict practice in control for all the outbound calls wherein no numbers are dialed randomly unless those are completely scrubbed from Do Not Call registry database or any alert is received due to [redacted] AntiVirus software at our partner servers. We don't call our customers more than two times, that too if they are existing and active. Unfortunately any company can spoof our toll free number and can jeopardize our image in this sensitive scam prone industry. We request the complainant to get his or her number registered in Do Not Call Registry until a telecom law is established to punish toll free spoofing companies. This way the complainant can stop receiving any spoofed or other market solicitation calls. Link for ref: https://www.donotcall.gov/register/reg.aspxCustomer CareSupport4America LLC

Needed some help urgently, what else do you need a tech guy fixed my computer in minutes. and charged me online with 1 year support. Better than other big giants where you have to wait for weeks for a response.....keep it up guys.