SupportBuddy Inc.

Initial Business Response /* (1000, 5, 2016/05/13) */
Post receiving the complaint from Revdex.com we were able to establish contact with Mr *** SrAs per our conversation he is only looking for refund of $This charge has already been released from our end
Mr *** *** Sr is one
of our valuable customers since Jul and he is always welcome to call SupportBuddy for any technical assistance he may need
We appreciate Revdex.com for keeping us informed for issues that our customers face
Thanks,
SupportBuddy Team
Initial Consumer Rebuttal /* (3000, 7, 2016/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want to let other people around the country to know not to do business with this companyThey bit and switch produces and then blame it on a new employee when you talk to the person right above this employeeWhen you move to another department this employee is a longtime and trusted employeeNow which is the
truthThis is just one of many reasons I was given as to why the price was changed
Final Business Response /* (4000, 11, 2016/05/31) */
In the previous complaint, and as confirmed by Mr*** over the phone as well, he was dis-satisfied due to the price change mentioned by one of the representativesThere was a price change which the representative was not aware of and quoted older prices; which was a sheer human errorFor this dis-satisfaction he wanted a refund of that transaction which we have already done
We at SupportBuddy thrive for customer's satisfactionAnd Mr*** our valued customer, he has active subscription till Jul Should there still be any di-satisfaction that we can address we would be happy to do soThough we would love to have him be a part of SupportBuddy family, however, if he doesn't want to be further associated with us he can write us an email at ***@supportbuddy.net or call our customer service X-XXX-XXX-XXXX, and we can discontinue the older subscription and refund that as a part of goodwill gesture

Final Consumer Response /* (2000, 8, 2015/11/09) */
Dear ***,
I know I'm delinquent in sending this because I've been ill, but I very much want to thank you for helping me to obtain the refund from this fraudulent company
I REALLY appreciate all your help, concern and compassion *** I'm
eternally grateful
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2016/03/17) */
With regards to this case we would first like to inform that SupportBuddy doesn't/cannot send any program/pop -up which may freeze your computer
On October 19, we received a call where Ms*** reported virus pop ups which was
diagnosed to be a virus infection; preceding which she opted for a onetime support and the issue was successfully resolved by our technical support staffs
As per our records she was contacted on October 20, for resolution confirmation on issue she had reported, which is a general practice which is followed by us to ensure customer satisfactionOur last conversation happened on March 11, 2016, which was a courtesy call for a free pc tune-up; on this occasion she confirmed that you are not facing any issue with the computerNo calls were made out to her, between October 20, till March 11,
We would like to inform you that we did not initiate contact with her about any issue and neither asked for any charges against it post October 19, The plans claimed by the user per the phone call are not even SupportBuddy PlansWe have sent her account to our audit team for a special investigation
We appreciate Revdex.com for keeping us informed for issues that our customers face
Regards,
Customer Service Team
SupportBuddy

Initial Business Response /* (1000, 5, 2015/05/15) */
The resolution to the customer's issue happens in front of the customer, hence no proactive email was sent with the resolution steps, should any customer require such information, we at SupportBuddy would be glad to furbish it for the
customer's understanding
We also run a Customer Feedback Campaign for the confirmation of support service and to get feedback from customerCustomer Service Team called MsMayne on May 10th, on her primary as well her secondary phone number XXX-XXX-XXXX and on her alternate number XXX-XXX-XXXX where she was connected to one of our customer service representative and she raised her concern about company and support service and disconnected the callWe tried reaching her back but could not reach herFinally, in order to avoid any inconvenience to Ms*** we initiated complete refund of $and an email confirmation was sent to her
We are committed to resolve all our customer queries to their satisfaction and for all future communications related to this concern
We appreciate Revdex.com for keeping us informed for issues that our customers face
Initial Consumer Rebuttal /* (3000, 7, 2015/05/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company initiated a complete refund, which I accept
However, according to the response above, I seem to be a "MsMayne." I am not MsMayne, and that person probably would not appreciate the fact that Support Buddy has used her name in this way
The company is very aggressive in their phone calls
They called me several times, even after I made it very clear (by email) that I did not appreciate their continued calls (which I did not answer)I informed them that I had contacted Revdex.comAfter they emailed me with a notice that I would receive a refund, I informed them that I wanted absolutely NO further contact with themI am still receiving calls, although they do not leave a message
However, I very much appreciate the service that Revdex.com providesThank you so much!
*** ***
Portland, Oregon
Final Business Response /* (4000, 18, 2015/06/26) */
Regarding this case we would like to inform Ms*** that there was a technical issue which we observed post her highlighting her concern, which made us realise that our system didn't process the refund from backendWe have fixed the same and confirmed refund has been processed on 25th June 2015, with refund transaction ID XXXXXXXXXXXWe apologize for this inconvenience caused to her
We thank Revdex.com for bringing this concern to our notice
Thankyou
Customer Service Team
Supportbuddy
Final Consumer Response /* (2000, 22, 2015/07/02) */

Initial Business Response /* (1000, 12, 2015/06/26) */
Regarding the Revdex.com complaint ID XXXXXXXX, we would need the demographic details of Ms***'s son in order to investigate the case, as we do not have her registered in our database and are unable to proceed with investigationWe assure full
co-operation post receiving the details
Thank You
Customer Service Team
SupportBuddy
Initial Consumer Rebuttal /* (3000, 15, 2015/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have spoken with Support Buddy about my son's computer when they took $out of his account on Sunday June I immediately contacted the number my son spent over minutes on the phone with, and was transferred to Support BuddyI recognize they do not have my name on file, but they have my son's name on file and I have already mentioned his name before and have contacted themI actually had to call them and tell them to please stop calling my sonWhen I did that, I provided them with my phone's number and they did have that one on record
Frankly, I am disappointed in the Revdex.com for not seeing through this scam - because it is not just a matter of receiving a credit for poor service, but recognizing when somebody is being scammedI have provided evidence that shows the pmy son received - a record of his phone bill that showed that he called that particular phone number, and evidence that he was charged $on his credit cardThe results of this scam has been for his computer to have to be reformatted, as Support Buddy disabled my son's backup software, disabled the firewall, and removed MacKeeperTheir office in Bakersfield, CA is a house, and when you call Support Buddy, you speak with somebody in IndiaPlease, Revdex.com, please realize this is a scam company, and remove them as an accredited companyIt makes it difficult to trust the Revdex.comI don't really need Support Buddy to do anymore resolving of this issue - I instead need Support Buddy to not be recognized by the Revdex.com as a legitimate company
Final Business Response /* (4000, 17, 2015/07/02) */
We would like to inform Ms*** that upon receiving the name on the account we did an immediate investigationSupportBuddy has various marketing channel partners through which calls are routed to us, our investigation reviled that one of the channel partner had routed such calls to us without our knowledge, we have terminated our contract with the partner
We have also taken an action on the representative whom Ms*** dealt with in customer service, for not acknowledging your concern and issuing you full refund
Supportbuddy has been in business for more than years with more than million satisfied customers, which is only possible with trust
We apologize for Ms***'s experience with usAt Supportbuddy our prime motive is customer satisfaction and for which we go to great lengths, we would like to inform that we have initiated the refund for the remaining amount of $on 29th June 2015, and it will reflect on her statement in the next billing cycle
We thank Revdex.com for highlighting our customer's concern
Regards,
Customer Service Team
SupportBuddy
Final Consumer Response /* (4200, 19, 2015/07/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If Support Buddy was a legitimate business, than they would have done a legitimate service on my son's computerEven though the call was routed to Support Buddy, it is Support Buddy's actions on his computer that made me upset
For example, a reputable company would know that my son did not have a virus on his computer - instead they told him that foreign invader was hacking his computer
A reputable company would not have uninstalled my son's cloud-based backup software, turned off the firewall, and uninstalled MacKeeperReputable companies look into warranty issues - they never tell their customer that they aren't covered by warrantyReputable companies would make recommendations via the best interest of the customer
Considering the fact that Support Buddy's "headquarters" in the United States is a house in Bakersfield, CA and considering that the Revdex.com gave them a B+ rating is another example of deceptive business practices
Who is *** ***, by the way? That is an interesting question - as he reached out to me on Facebook trying to help out in this situation*** *** also likes a company in Bakersfield, CA called Techcillin and another company in New York
What upsets me about this situation, is that Support Buddy has used the Revdex.com has "proof" that they are a legitimate company while knowing full well that some of their marketing channels were scams - getting customers by pads is not a legitimate way of doing business
Thanks for the refund, but I won't be satisfied until they are delisted as a Revdex.com accredited company, and fall alongside all of the Yellow Pages Scams that are out there too
Such a shame

Initial Business Response /* (1000, 7, 2015/05/15) */
Thank You for the grievance notification, We would like to inform Ms*** that Supportbuddy is an independent 3rd party remote tech service providerWe are in no way, or form related to Apple or any software or hardware companyWe take
feedbacks strongly and work on them, our quality team will audit the call for any non-adherence to internal processes or expectations, we will action as per the findings
We apologize that her experience with us was not satisfactoryFor which she even had a word with our customer service representative, and post discussing the concern, complete refund was initiated for the amount of $
We appreciate Revdex.com for keeping us informed for issues that our customers face

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Initial Business Response /* (1000, 9, 2015/06/18) */
Regarding this caseWe have Spoken to *** and confirmed that she was not charged multiple times, she acknowledges the same*** has also agreed to keep her subscription active supportbuddy and we thank her to choose us to be her technical
support provider
Regards,
Customer Service Team
SupportBuddy
Initial Consumer Rebuttal /* (2000, 11, 2015/06/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their responseThey advised that they had a problem getting the card to process which it eventually did and I was only charged once for the program I had requestedThey have since called to make sure I didn't have any further problems and fixed one that I did have with the computerThey also advised that they were extending my year program to months without any extra fee to assure me that they meant well

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11644151, and find that this resolution is satisfactory to meThe company guarantees a refund for the amount of $back into my account and as long as that is received in the 7-business days then the case can be closed

Mr *** W *** subscribed for unlimited one year support on May All the issues reported were resolved
We would like to inform Mr *** that SupportBuddy did not call you and the name and number mentioned (*** ***, ***) does not belong to SupportBuddyWe
suggest Mr *** not to entertain callers claiming to represent SupportBuddy or any other organization and report such instances to the company
In our conversation with Mr*** over the phone post the Revdex.com complaint, he requested for a refund, in respect to which, we have initiated complete refund of $429.94($for subscription and $for Trend Micro) which should reflect in the next billing statementAs a good will gesture we are keeping the Antivirus active and you can use is for complete one year
We assure Mr *** that SupportBuddy does not have access to his computer and it not been compromised by SupportBuddyWe have strict quality guidelines to ensure our customers get best technical support while ensuring complete privacy and data safety
We appreciate Revdex.com for keeping us informed for issues that our customers face. Thanks, SupportBuddy Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11643989, and find that this resolution is satisfactory to me.HOWEVER, for accuracy and truthfulness, I am submitting the folllowing CORRECTIONS to their report (IN CAPS)MESSAGE FROM BUSINESS:On July 29, Ms Katherine Keola *** called SupportBuddy looking for support with virus pop upsCORRECTION: I WAS INSTRUCTED TO CALL A # THAT APPEARED IN A PSECURITY WARNING ON MY COMPUTER THIS MALWARE WAS PLACED BY SUPPORT BUDDY AND THEY DID NOT IDENTIFY THEMSELVES BUT RATHER MADE IT APPEAR THAT IT WAS MICROSOFT CONTACTING MENOTE: PLACING MALWARE ON PEOPLE'S COMPUTERS IS A CRIME, REPORTABLE TO THE FBI SupportBuddy technicians diagnosed the issue and found that the computer was infected with viruses; which usually happens because of unsafe browsing and lack of security in the system** *** did not have a security program to stop viruses.CORRECTION: I DID HAVE ANTI-VIRUS PROTECTION SERVICE IN FORCE, BUT WAS LED TO BELIEVE IT WAS NOT ROBUST ENOUGH TO PROTECT MY COMPUTER. Post the discussions ** *** agreed to opt for Year Unlimited support services for a charge of $The issues were resolved and ** *** agreed for the same.CORRECTION: I WAS ONLY ADVISED THAT THE COMPANY WORKING ON MY COMPUTER FOR OVER AN HOUR WAS NOT MICROSOFT BUT A 3RD PARTY VENDOR FURTHERMORE, THEY STATED MY WARRANTY HAD EXPIRED AND GAVE ME THE IMPRESSION I HAD NO OTHER CHOICE BUT TO ACCEPT THEIR SERVICE AFTER GOING TO THE INTERNET AND FINDING MANY SIMILAR COMPLAINTS AGAINST SUPPORT BUDDY'S TACTICS, I REALIZED THE WHOLE TRANSACTION WAS A SCAM AND THAT I HAD BEEN "DUPED" Looking at her browsing habits and status of system security SupportBuddy technicians recommended security software “Bulwark Anti-Malware” for an amount of $for lifetime validityThe application was installed and confirmed to be working good I REMOVED ANYTHING PLACED ON MY COMPUTER BY SUPPORT BUDDY AS IT WAS SUSPECTED BY MANY, INCLUDING I.TSPECIALISTS AND THE GEEK SQUAD (BEST BUY) TO BE MORE MALWARE. We would like to state that SupportBuddy has no association with any computer manufacturer or Microsoft and we are an independent technical support organizationYES- BUT THIS NEEDS TO BE DIVULGED FROM THE BEGINNING OF THEIR TRANSACTIONS ON PEOPLE'S COMPUTERS, NOT AFTER! I BELIEVE THIS IS THE CRITICAL PIECE OF MISREPRESENTATION THAT THE PUBLIC FINDS EXTREMELY DECEIVING! We are one of the leading technical support companies offering support for all kinds of software related issuesSUPPORT BUDDY'S STANDING WITH Revdex.com DOES NOT SUPPORT THIS STATEMENTNEITHER DOES A RUDIMENTARY GOOGLE SEARCH ON THEIR COMPANY This information is available on the emails sent to ** *** with the details of the subscription AGAIN, THE EMAILS WERE SENT AFTER THE FACT, NOT BEFORE SUPPORT BUDDY NEEDS TO BE MORE HONEST AND UPFRONT IN THEIR COMMUNICATIONS AND BUSINESS DEALINGSPERIOD. We apologize for the inconvenience which ** *** had to face and we would like to inform ** *** that the amount of time required for troubleshooting depends on various factors (internet speed, system configuration and amount of Junks/infections found during scan)Also we would like to inform Ms Sunter that we recommend our customers to stay on call so that we can share all the steps been performed and this also insures that customer’s personal information is safeWe have stringent quality measures to ensure we deliver timely resolution to our customersWe have forwarded this case to Quality control department for further investigation. We value customer satisfaction above all, hence we have refunded the complete amount charged 449.98($299.99+$149.99) and the refund should reflect in next billing cycleWe would like to assure ** *** that SupportBuddy strongly discourages any unethical business practice and have very high quality standards in place because of which we have a customer base of more than one million satisfied customersWe would like to assure you that No Data was gathered from your computer any time which would harm you financially during the course of troubleshooting THANK YOU FOR THIS REASSURANCE APOLOGY AND REFUND ACCEPTED K *** We appreciate Revdex.com for keeping us informed for issues that our customers face. Thanks, SupportBuddy Team

Initial Business Response /* (1000, 8, 2016/03/30) */
On February 19, we received a call where Mr*** M *** reported virus pop ups which was diagnosed to be a generic internet push message that generally comes if the computer is not securedPreceding which he opted for a onetime
support by paying an amount of $and the issue was successfully resolved by our technical support staffs
Later on the he was introduced about annual support services which the he agreed to opt for by paying $moreAs the he did not have any antivirus installed in his computer and was looking forward for security softwareWe provided "AVG Internet Security" for an amount of $for complete three years
Post our interaction with him on 15th Mar, where he raised his concern for dissatisfaction; we processed complete refund of $which was charged to his cardThe refund should reflect in his next billing cycleRest assured the entire amount was refunded to his card
We at SupportBuddy follow high quality standards and thrive for customer satisfactionWe do not believe in acquiring business by the means of misrepresentation and promisesCustomer's delight and delivering best in class services is the only reason of our proud corporate history
We appreciate Revdex.com for keeping us informed for issues that our customers face
Thanks,
Customer Service Team
SupportBuddy
Initial Consumer Rebuttal /* (3000, 10, 2016/04/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Initial issue arose on FEB 2016; I received a message stating I was "locked out of my computer" while searching the web; message further instructed me to call *** SUPPORT at (XXX) XXX-XXXXUpon dialing this number an individual identified themselves with SUPPORT BUDDY; I asked if they were part of the *** SECURITY NETWORK; they said they were NOT; they identified themselves as a private support network; I found this misrepresentative and contrary to the initial message deliveredThrough information exchange I initially agreed to their charges for service ('pitched' in unique style, front-end loading the charge of $for ONE TIME SERVICE; after this charge was debited from my account THEY THEN PITCHED ME FOR ONE YEARS UNLIMITED SERVICE for an additional $I inquired as to why I was not provided the total charges for the one year service at the beginning of the conversation; I was told that this is the way they do business; I was then PITCHED for an anti-virus system (AVG) for a three year period for $121.00; they said I had no virus protection on my computer; I have the one which came with the computer when I purchased it; I was told I was wrong and pressured for a decision; they had already been given access to my computer; I made the best decision I could at the time based upon the existing circumstancesWhat follows are amounts debited from my account by SUPPORT BUDDY:
FEB 2016: $121.00; authorized
FEB 2016: $100.00; authorized
FEB 2016: $179.99; authorized
FEB 2016: $100.00: UNAUTHORIZED
I disputed the UNAUTHORIZED debited amount with my bank on MAR 2016, cancelled my card, and called one of the NUMEROUS TELEPHONE NUMBERS given to me by SUPPORT BUDDY to inquire as to the reason for the UNAUTHORIZED charge on FEB
initiated by SUPPORT BUDDYI was put on hold; passed ** several different operators; finally voiced my concerns regarding this issue; was informed that I was wrong and no such additional charge was initiated
I requested a supervisor, reviewed this entire matter and facts and informed them I was in possession of my bank statements listing their total charges to my account (for $500.99); I then informed them I wanted total cancellation of services provided; I was then offered an extension of coverage for an additional period of time for NO CHARGEI declined this offer, again inquired as to the purpose of the additional charge of $100.00; I was again told that I was wrong; no such charge was initiated by SUPPORT BUDDYI then informed them that their salesmanship was unethical and reprehensible; their charges for services were misleading, deceptive and that the additional charge of $NEVER AUTHORIZED BY MYSELF and NEVER ADVISED BY SUPPORT BUDDY AS TO THE PREMISE FOR THIS ADDITIONAL CHARGE was an unwarranted falsehood
Upon checking my debit account the following week I noted the following:
MAR 2016: credit for $from SUPPORT BUDDY;
MAR 2016: credit for $and $from SUPPORT BUDDY
I re-contacted SUPPORT BUDDY to inquire as to the final credit for $which they charged my account; again I was given the 'pass *** to several operators while being placed on hold, finally speaking with a 'supervisor' and again being told that they had refunded all my monies and that they had never initiated an additional $charge against my account
I then terminated this conversation, contacted the Revdex.com, the local Police Department (Financial Fraud Division), as well as the Federal Trade Commission, filing formal reports/complaints with each entity
I have physical recorded copies of my bank statement and e-mails regarding this situation

Initial Business Response /* (1000, 9, 2016/01/07) */
Hi ***
We would like to inform Ms*** that SupportBuddy is an independent third party remote tech service providerWe are in no way, or form related to *** or any software or hardware companyWe take feedbacks strongly and work
on them, our quality team will audit the call for any non-adherence to internal processes or expectations, we will action as per the findings
We would also like to bring to your notice that SupportBuddy has various marketing channel partners through which calls are routed to us, our recent investigation reviled that one of the channel partner had routed such calls to us without our knowledge, we have terminated our contract with the partner
SupportBuddy has been in business for more than years with more than million satisfied customers, which is only possible with trust
We apologize for Ms***'s experience with usAt SupportBuddy our prime motive is customer satisfaction and for which we go to great lengths
We thank Revdex.com for highlighting our customer's concern
Regards,
SupportBuddy Team
Regards,
*** *** I President
Initial Consumer Rebuttal /* (2000, 11, 2016/01/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 7, 2015/07/17) */
We would like to inform Mr*** that Supportbuddy is an independent 3rd party remote tech service providerWe are in no way, or form related to Apple or any software or hardware companyWe take feedbacks strongly and work on them, our
quality team will audit the call for any non-adherence to internal processes or expectations, we will action as per the findings
We would also like to bring to your notice that SupportBuddy has various marketing channel partners through which calls are routed to us, our recent investigation reviled that one of the channel partner had routed such calls to us without our knowledge, we have terminated our contract with the partner
Supportbuddy has been in business for more than years with more than million satisfied customers, which is only possible with trust
We apologize for Ms***'s experience with usAt Supportbuddy our prime motive is customer satisfaction and for which we go to great lengths
We thank Revdex.com for highlighting our customer's concern
Regards,
SupportBuddy Team
Initial Consumer Rebuttal /* (3000, 9, 2015/07/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Even though they reacted to the channel partner, if I was serviced by SupportBuddy they represented themselves as Apple weekend support

Initial Business Response /* (1000, 5, 2016/01/05) */
With regards to this case we would first like to inform [redacted] that Supportbuddy is an independent third party remote tech service provider. We are in no way, or form related to Microsoft or any software or hardware company.
SupportBuddy...

does not and cannot send any malicious message/program to anyone's computer. We have strong systems in place to check integrity and are dedication to customer satisfaction which has been the sole reason for our growth.
We regret for his / her dis-satisfied experience with SupportBuddy for which we will get our quality team to further investigate into the service experience.
We appreciate Revdex.com for keeping us informed for issues that our customers face.

Regards,
Customer Service Team
SupportBuddy

Final Consumer Response /* (2000, 6, 2015/05/29) */
SupportBuddy called my husband to follow up on an extended service contract they wanted to sell us. My husband explained our dissatisfaction with their practices and demanded a refund. The technician argued that they had spent over an hour...

working on the computer, and we had requested the service and voluntarily paid. My husband expressed that their solicitation was dishonest and that we had since learned from Apple that the work done on the laptop was never needed in the first place. Again he demanded a refund, and the technician ultimately complied.
The "Customer Care" number published on the SB website (X-XXX-XXX-XXXX) still doesn't work. And I never received any response to my email asking for assistance. Our issue is, however, resolved.

Initial Business Response /* (1000, 7, 2015/05/18) */
Thank You for the grievance notification in regards to the case number XXXXXXXX. To begin with Support Buddy is an independent remote technical support provider and does not relate to Apple or any software or hardware in any manner.
Our...

customer service called Mr. [redacted] on May 3rd, 2015 for the feedback and he confirmed the primary issue resolution and also verified the payment and confirmed the support service with Support Buddy.
We regret that his experience with us was not satisfactory, and we respect his decision for refund. We have initiated the complete refund for the amount of $219.99 on 14th May'2015. Your refund shall reflect in your credit card statement in the next billing cycle.
We appreciate Revdex.com for keeping us informed for issues that our customers face.

Regards,
Customer Service Team
SupportBuddy
Initial Consumer Rebuttal /* (2000, 9, 2015/05/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company has refunded my payment

Initial Business Response /* (1000, 5, 2016/01/05) */
Thank You for the grievance notification, in regards to this case we would first of all like to inform Mr. [redacted] that Supportbuddy is an independent third party remote tech service provider. We are in no way, or form related to any OEMs whose...

products we support. We take feedbacks seriously, our quality team will audit the interactions and for any non-adherence to internal processes or false expectations, we will action as per the findings.
Our records show that the customer service team tried to contact him to get a feedback for his dissatisfaction and that has been updated and been put across to the quality team aswell. We apologize that his experience with us was not great.
As he had contacted his bank for the reversal of your funds, we will fully co-operate to ensure the reversal of the transaction and assure that he will not be contacted by any of our departments, unless he would like to initiate a conversation, which we would gladly be open to
We appreciate Revdex.com for keeping us informed for issues that our customers face.

Regards,
Customer Service Team
SupportBuddy
Initial Consumer Rebuttal /* (2000, 7, 2016/01/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/02/25) */
Ms. [redacted] reported her concern about a popup issue, which is a generic internet issues caused by various reasons and internet activities, SupportBuddy only assisted her to get rid of it and check her computer for any further malicious activity....

We adhere to stringent and strict business ethics which have helped us to be in business for more than three years and a customer base of more than a million satisfied customers, which is only possible with trust and integrity, hence we assure that her information was never misused.
At SupportBuddy, we go great lengths to ensure 100% customer satisfaction, and integrity. Since she is not confortable and has lost trust in us we are refunding the entire amount of $439.94 on 24th Feb 2016, which was charged to her card and a confirmation email has also been sent to her for the same, as our prime motto is to ensure all the customers are happy with the services.
Should she face any further concerns, she can contact our customer service team at X-XXX-XXX-XXXX or email us at [redacted]@supportbuddy.net
We thank Revdex.com for making us aware of the issues that our customers face.
Thanks,
SupportBuddy Team

Initial Business Response /* (1000, 5, 2016/08/05) */
On July 25, 2016 Mr [redacted] called SupportBuddy looking for support with virus pop ups. SupportBuddy technicians diagnosed the issue and found that the computer was infected with viruses which usually happens because of unsafe browsing and...

lack of security in the system
Post the discussions Mr [redacted] agreed to opt for 1 Year Unlimited support services for a charge of $299.99. The issues were resolved Mr [redacted] agreed for the same.
We would like to state that SupportBuddy by no means can send any infections instead we are one of the leading technical support organizations offering support for all kinds of software related issues. SupportBuddy is an independent organization and not associated with Microsoft or any other computer or software manufacturer. This information is available on the emails sent to Mr [redacted] with the details of the subscription.
We value customer satisfaction above all hence we have refunded the complete amount charged ($299.99). The refund should reflect in next billing cycle. We would like to assure Mr [redacted] that SupportBuddy strongly discourages any unethical business practice and have very high quality standards in place because of which we have a customer base of more than one million satisfied customers. We have also forwarded the case for further investigation to our Quality control department.
We appreciate Revdex.com for keeping us informed for issues that our customers face.

Thanks,
SupportBuddy Team