Supportive Services of Oregon Inc

Complaint: ***I am rejecting this response because:First of all, filing a legitimate complaint against a business is neither libelous nor is it harassment as indicated by their responseIf they wish to threaten us with a lawsuit because of a legitimate complaint then so be itWe are not as they claim trying to receive free service, or something for nothing, we only suggested to them that we would consider some kind of compensation for the damage they caused, in lieu of filing legal action or an insurance claimWe are not aware of any ODOT/DOT regulations regarding compensation or we wouldn't have suggested it, but we were getting no where regarding our claims for damage to furniture and poor performanceIn fact when we mentioned the damage we were called "liars" and that it just didn't happenThere has been nothing but total denial from the get goThey were never willing to discuss their poor performance nor the damage doneI did mention damage to one of the workers on the day of the move and they claimed it didn't happen, even though I showed him the broken piece, which I assumed to be their chosen response so I decided at that time not to pursue the damages with their workers, which I deemed inappropriateWhen we asked to speak with their insurance personnel regarding a claim they said there was "no damage" and we didn't have a claimAs to their remark regarding the Thumbtack website of reviews, I have read them and the ones that complained were immediately explained away by this company's management, but they by no means have a perfect recordWe take this matter very seriously and are not looking to disparage any business for funWe were wronged by this business, damage occurred to both brand new and used furniture and we are truly offended by their threatening remarksNo legitimate business would call a customer "liars" and not at least investigate a claim of damage thoroughly.Sincerely,*** ***

A: our crew did not complain about the two beds being assembled by the furniture storeThere were two screws that were cross threaded and the heads were stripped (not by us) thus we could not get them out with our regular equipmentWe were in the process of getting a third crew member over there
with the proper tools to get the screws out when we called that off due to having to pull off the job due to the customer being verbally abusive to our crew
B: we did not complain about handling the king bedOur crew did watch her break part of the king bed as she was trying to disassemble itShe then blamed our crew for her mistake
C: After she would not stop verbally harassing and abusing our crew we informed them to take everything off the truck and put it in her garage
E: Our crew witnessed her picking up the two screws that are now missingShe is blaming us for losing them and/or taking them with usWe did not mishandle them nor did we take them
with us
F: she has contacted us over and over about the screwsWe do not have themShe misplaced themShe has threatened to give us bad reviews wherever she can and that she will attempt to ruin our business over this
We did not damage any of her items, we do not have her scres and we just want her to leave us alone

Complaint: [redacted]I am rejecting this response because:First of all, we were not asked to send any pictures, I would like the proof where they asked us to send pictures.  I have kept every e-mail, every text, and every phone conversation (which was recorded) with "Todd", and "Randy".  Second of all, I was bullied into signing documentation due to the fact that when the two movers arrived, they were almost an hour late. The driver said, and I quote "don't worry about what you are signing, it's just stating that we are here and ready to get going because we are so late". My son was standing in the room with me when I signed the document and is and will be my witness. Again, they did not arrive until 3:45 P.M. Their arrival was on the heels of a move prior to ours that was also a 4 bedroom home in 98 degree heat. My move should have been pre-screened prior to moving especially because the physical demands on the two movers was above and beyond anyone's physical limits considering the heat and the size of the move. Also, I was recently observing another move by a different moving company the other day, and what I saw was unbelievable. They were efficient, careful, hydrated, and they were on task. This particular company's employees wrapped furniture, wrapped entry doors, and were not exhausted and sweating all over the customers furniture. I think that Supportive Services should make this situation right.Sincerely,[redacted]

i'd like to first off state that I would generally not respond to customers in the manner of which i'm about to. We follow all ODOT  guidelines in how we respond to complaints of damages of items and or property. Although perfection is our goal it is impossible to be perfect in the moving...

industry. Accidents happens. When they happen we take care of our mistakes. We always have and always will. I invite you to check out our extensive reviews on Thumbtack for movers if you care to view a representative example of how we respond to legitimate complaints as well as our overwhelming amount of positive reviews. As for these complaints we completely refute all of them. As the owner I can say she is not remembering our conversation correctly nor the conversation with our general manager. As for damages, our lead on the job, our best employee, the one we get the most compliments from, has countered that everyone of of their claims of damages was false and they were 'just making stuff up to try and get free service out of us". We were hired to move the furniture. There was more belongings left to move afterwards and they requested we come back the next day to move the rest of the items free of charge due to alleged damages. They hired us to just move the furniture. It is illegal for ODOT licensed movers to move anyone for free under any circumstances and it is also illegal to give a complete or even a partial refund. We are only allowed to cover for damages and only if there actually were any. We are considering legal avenues against this person for slander and  harassment.

Complaint: [redacted]I am rejecting this response because:  Dania service stored already came in and disassemble these 2 beds EASILY w/o Any Complaints.
 The KING BED was originally disassemble and assembled by THIS COMPANY's MOVERS, that I hired the same company 8 months ago. Their movers' faults.  The new movers from the same company could not unscrew one side of bedframe  of the KING BED Frame.  They misplaced 2 large screws (which they did unscrew them out) and could not find these 2 large screws anywhere.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID [redacted], and while I find that the lack of accountability or acceptance of responsibility to be appalling, if it keeps them from harassing me any further, then this resolution is satisfactory to me.However, I have attached to this response the screenshots of the General Manager of Supportive Services, Randy H[redacted]'s text messages to me, threatening me with violence, stalking and even arrest.  I implore you to make these attachments part of the public record of this complaint.Finally, according to your database, Supportive Services of Oregon Inc. is not accredited by the Revdex.com and yet they continue to advertise as such.  I have also attached that screenshot.
Sincerely,
[redacted]

they signed a legal document stating that all items were received in good and satisfactory condition. They also signed the bill of lading stating what level of protection they would be offered if any damages did occur. That level is 60 cents per pound of any damaged items. That's the level of protection they opted for and it's the only level of protection we are legally obligated and allowed to offer them. We asked them to send us pictures of any damages and they have not. Our driver, once again, says that all that they are saying in regard to damages is not true. If it's not true what else can he say?   If damages occurred (blatantly and right in front of them) as they claim then why would they sign a document that stated that none did occur? They have threatened to 'see you in court' after we refused to be bullied into providing them free service. They also helped unload some of the items out of the truck. Once they touch an item we are no longer responsible for any damages after they touch that item. I am very much calling them out as being dishonest because they are being dishonest and threatening. I disagree with (but am not surprised by) their assessment of our reputation on Thumbtack. They are repeatingly asking us to do something we are not legally allowed to do. I invite them and the Revdex.com to contact ODOT and ask them if they do not believe us or go on their website and look it up. It's there for all the public to see.

We have a completely different account of what happened with this gentleman. We wish him nothing but the best with his future business dealings. We want nothing further from him in any capacity.