Supportkids Services Inc

Thank you for giving
Supportkids Services, Inc(“Supportkids”) the opportunity to respond to the
above-referenced complaint filed by Ms***.Ms***
contracted with Supportkids on July 6, 2015, and her case was accepted on July
8, 2015. In her application, she
claimed
that the non-custodial parent on her case had an arrears balance of $4,180.00,
and the last time she received a child support payment was in April Once
Supportkids accepted her case, we immediately began to prepare her case to be
sent to an enforcement specialist. It is
during this time that we work to get the proper documents to the state child
support agency, while simultaneously attempting to locate the non-custodial
parent. The locate specialist works to confirm
information provided on the application and search for updated addresses, phone
numbers and possible employers. During this time, Ms
*** contacted our office. On
one of the calls, she indicated that the non-custodial parent contacted her and
stated he was going to mail in a payment. We informed her that we had left several messages with the non-custodial
parent but had yet to hear back from him. In addition we made several calls to the company owned by his sister,
where Ms*** stated the non-custodial parent worked. Our messages were not returned. Once confirming that we
had the correct phone numbers and address, the case was dealt to an enforcement
specialist. The enforcement specialist
started making calls and messages were not returned. On September 17, 2015, a payment of $
was received. As per the agreement with
Ms***, it was applied towards the initial client development
fee. Several more attempts have since
been made to reach the non-custodial parentEither a message was left or the
voicemail was full. On October 5, 2015, Ms
*** contacted our office to notify us that the non-custodial parent
was going to be arrested, and she did not want Supportkids to take fees if he
paid a bond. She was informed that
Supportkids does not take fees from a bond unless we helped get him
arrested. On October 6, 2015, Ms
*** contacted our office again and stated that she did not think we
did much. She also stated the
non-custodial parent and his wife are no longer together, and he may be living
with his sister. She gave his sister’s
name, as well as her husband’s name. The
enforcement specialist made several more attempts to contact the non-custodial
parent, as well as attempts to contact his sister. Each call resulted in a message or the
voicemail was full. Although we have not
been able to secure multiple payments on her case, it is clear Supportkids has
worked her case diligently. We take
pride in what we do, and we are not a scam nor do we prey on single
parents. We do our best to help
families, many of which have been failed by not only the non-custodial parent
but also by the government child support agency. It seems that we are the only entity that is
working her caseRegarding Ms
***’s claim that we do not do much, that is inaccurate. While we are working on some enhancements to
our automated system, it does not report nor will it ever report every single
action we take on a client’s case. Besides our automated line, our clients have a number of ways by which they
can get in touch with us to discuss their case, and we are always willing to
provide additional information.As of the date of this
letter, we attempted to contact Ms***, but she has not returned
our call. We would welcome the
opportunity to speak with her further regarding her claimWe thank you for
your consideration regarding this matter

Thank you for giving
Supportkids Services, Inc(“Supportkids”) the opportunity to respond to the
above-referenced complaint filed by Mr*** ***.The custodial parent
of Mr***’s children contracted with “Supportkids, Inc.” in 2005. In 2009, Supportkids, Incfiled
bankruptcy,
and Supportkids Services, Incpurchased some of the assets of Supportkids,
Inc., including office furniture, the d/b/a “Supportkids”, and certain
contracts. In 2005, the
custodial parent indicated that Mr*** had an arrears balance of
$26,550. Despite what Mr*** has
stated in his complaint, child support is not considered a consumer debt
subject to the provisions of the federal FDPCA.
Supportkids has taken only fair and reasonable actions in an attempt to
collect the delinquent child support order by Mr*** and has not engaged in
harassment of any kindMr*** has been invited numerous times to provide
documentation to support his claim that the child support has been paid but has
not done so.Supportkids has worked diligently on this case,
but Mr*** has not been cooperative in resolving his child support debt. Despite the fact Mr*** has not provided
the necessary documentation to support his claim that his child support has
been paid, Supportkids has closed our case on the matter

Assigned to: ***@***.Revdex.com.org RE: Complaint filed by *** ***; Complaint ID #: ***; Our Case ID *** Dear Representative: Thank you for the opportunity to address *** ***’ concerns Supportkids’ clients may choose to receive the child
support collected by Supportkids via either direct deposit into their bank account, or on a Money Network cardMs*** initially chose the Money Network cardMs*** recently switched to the direct deposit option insteadTherefore, any child support collected by Supportkids for Ms*** in the future will be deposited directly into her bank account, instead of on a Money Network card Supportkids opened the Money Network account for Ms*** in December Supportkids deposited a total of $10,in Ms***’ Money Network account from December through May The last payment Supportkids received in Ms***’ case was on May 13, According to an email Supportkids received from Ms*** on July 29, 2015, she had received that payment on her Money Network card When Ms*** activated her Money Network card, she agreed to the terms of service of Money Network, which includes its monthly fee for the card Supportkids does not close any Money Network accounts of its clientsHowever, after six months with no payments received for the account, Money Network will inactivate and close the accountThe funds in the account are still available to the client, but the client will need to contact Money Network to advise how they would like to receive the fundsUsually Money Network will offer a checkMs***’ Money Network account was inactivated by Money Network in November 2015, after six months with no deposits The last time Ms*** contacted Supportkids about a Money Network issue was in October She indicated her difficulty with Money Network was that they could not read the faxes she was sending to themShe was advised to contact Money Network to resolve that issue. Supportkids would be glad to assist in resolving any issues Ms*** may have with retrieving the funds in her Money Network account, to the extent we are able toHowever, Supportkids is not responsible for the fees charged by Money Network, which Ms*** agreed to when she activated her Money Network card Please do not hesitate to contact me if I can be of any further assistance in this matter Sincerely, *** *** *** Manager of Legal Operations Phone: ***-***-*** Fax: ***-***-*** ***@***.com

Supportkids has reviewed Ms
***’s rejection of our response to the above-referenced complaint,
and we have agreed to honor her request and close her case. This information was conveyed to Ms
*** in a phone conversation on November 12,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
I do not agree with *** ***, *** ***, *** *** and *** *** these are some of the names I have received mail from over the years, if Supportkids, INC are Supportkids Services, INC are just Supportkids have filed bankruptcy in why am I still receiving harassing letters from themI have forward a CEASE AND DIEASE letter to there company, I would appreciate not receiving any more mail are harassing letter from which ever COMPANY NAME they are operating under.
Thank You *** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** *** I did not sign up for them to place only phone callsThe child support agency has placed phone callsThey have not obtained any information other than the information I have providedAs for that payment they received, he is known to make random paymentsThe children do not receive any of the $450 initial case fee I definitely thought they would do more than place phone calls or I never would have signed up to give someone 33% of my $a month child support payment. Even they have admitted that they have not made any sort of contactl do not feel they are entitled to anymore than the $they have receivedEspecially when all they are doing is placing callsIt is sad they lead parents to believe they have all these methods that the state doesn't have to get you to sign upOf course if you think a company can get child support that is owed to you, you will jump at the chance to sign upI thought they could locate so that he could be served his warrant and enforce the child support orderI quickly realized this is nothing but a scam to tie their selves to your child's child supportIf he makes a payment months from now they will collect 33% of my child's support for doing nothing put placing phone calls with no responseThey know he owes plus so 33% would be a nice payment for doing nothing

Thank you for giving Supportkids Services, Inc(“Supportkids”) the opportunity to respond to the above-referenced complaint filed by Ms***Ms*** is the daughter and administrator of ***
***’s estate who passed away May 17, Ms*** originally signed a contract with Supportkids in 2002, and renewed our services on May 10, 2011. Supportkids issued a garnishment order to the non-custodial parent’s income source. Payments began and continued to be received by Supportkids until March 5, 2014. Supportkids contacted the Social Security Administration (SSA) to find out why the payments stoppedAt that time, the SSA stated payments had not stopped and did not know where they were being sent. Supportkids has contacted the SSA several times since then. On April 25, 2016, Supportkids spoke to an employee of the SSA and was informed the address where future payments would be sent was updated back to Supportkids. This has not happened. During the same conversation, the representative indicated that determining where the two years of missing payments were sent and recovering those payments would be difficult. Their financial department opened up an inquiry to recover those funds and stated it would be a lengthy process that could take up to days. On December 2, 2016, I spent three hours on the phone with several SSA representatives, and I was ultimately referred back to the local office. I informed the local office of the issue and emphasized the months of trying to resolve it. I requested a supervisor, and I was told to send a fax to the attention of the manager with an explanation. As per his instructions, I faxed a letter to the SSA. In addition, a follcall was made to Ms*** on December 2nd. I have a calendar reminder to follwith the SSA in days. While we understand this is frustrating for Ms*** and a very unfortunate situation, Supportkids did not cause the problem. As we are also frustrated with the SSA’s handling of this case, we are spending quite a bit of time to help resolve the matter, and we will continue to assist with this matter in the hopes that it can be resolved. We apologize for any oversight in not responding Ms***’s messages promptly, and we will make an effort to get back to her more promptly in the future. In summary, Supportkids has not received a payment since March 2014. All payments we have received were disbursed as per the contract. Supportkids does not owe Ms*** $2,as we never received those funds. If and when we do, they will be processed promptly We will continue to work on this matter, and we sincerely hope the funds will be tracked down by the SSA so the matter can be resolved

Thank you for your helpI ready to close the complaintI have received my checkI have also notified the AG in my city that the case from Support kids has been closedAgain thank you
*** ***

Complaint: ***
I am rejecting this response because:YES I HAVE TALKED TO A *** AT SUPPORT KIDS A FEW TIMES AND HE HAS TOLD ME ALL OF THIS ONCEI TOO WOULD LIKE TO KNOW WHERE ALL THE MONEY IS GOING TOIT HAS BEEN TAKEN OUT OF MY FATHERS CHECKS TO PAY SUPPORT KIDS AND IS STILL BEING TAKEN OUT AS OF THIS DAYSOMEONE SOMEWHERE KNOWS WHERE THIS MONEY IS GOING TOI AM NOT HAPPY WITH THIS WHOLE THING AT ALL, ONE OF MY MOTHERS DIEING WISH WAS FOR ME TO CONTINUE THIS CASE
Regards,
*** ***

July 27, 2015 Revdex.com 1005 La Posada Drive Austin, Texas 78752 RE: [redacted] Revdex.com Case ID [redacted]; SKS Case ID [redacted] To Whom It May Concern: Thank you for giving Supportkids Services, Inc. ("Supportkids") the opportunity to respond to the above-referenced complaint...

filed by Ms. [redacted]. Ms. [redacted] contracted with Supportkids on April 24, 2015, and her case was accepted on May 15, 2015. In her application, Ms. [redacted] alleged that the non-custodial parent was behind in his child support obligation approximately $9,000, and the last child support payment she received was in April 2013. In her complaint, Ms. [redacted] makes inaccurate statements. Most calls placed to our Call Center during open hours (currently 9 am - 3 pm CT Monday - Friday) are answered as they are received, with rare exceptions for company meetings or service outages. In addition, clients always have the option to call the 24-hour Client Line for recorded information about their case, including payment information, as well as the option to send us an email with any questions or comments. We do not sit back and prey on families. All of our employees have been with the company for years and care greatly for our clients and their families. We are unaware of the "millions of families" that are having issues with our company. The overwhelming majority of our clients are satisfied with our services and have never filed a complaint. Supportkids continues to help thousands of families obtain support that otherwise would not if it weren't for the efforts of our company. Ms. [redacted] suggested that we have not located the non-custodial parent and have not attempted to get a payment on our own. While it is true that Supportkids has not yet verified the non-custodial parent's exact location, much work has been done on her case. Collection letters have been sent to several possible addresses, and payment collection attempts have been made. When Ms. [redacted] hired us, a payment had not been made in over two years, but a payment was received shortly after our collection work began. In a situation like this, unless there is evidence that the Attorney General's Office took recent action and confirmed the payment was a direct result of that action, one can generally infer the payment was a result of the recent work done by Supportkids. SUPPORTKIDS SERVICES, INC. [redacted] AUSTIN, TX 78760 PHONE [redacted] FAX [redacted] SUPPORTKIDS' the child support experts Ms. [redacted]'s agreement clearly outlines the conditions for terminating her agreement, and they are as follows: (1)   Supportkids collects the Specified Amount. I understand that the length of time that this Agreement will be in effect is hard to determine. It could be in effect for an extended period time depending on the size and frequency of the amounts collected. (2)   I notify Supportkids in writing within seven 7 days of my signing this Agreement that I wish to end this Agreement. (3)   I do not receive child support payments for 12 months in row. This Agreement will not automatically end after those 12 months. I must tell Supportkids in writing if I want to end this Agreement for this reason, and I must tell Supportkids before Supportkids collects a payment following the twelve­month period. (4)   Supportkids determines it may not be successful on my case and notifies me it is closing my case. While her case does not meet any of these conditions, we will agree to close her case and refund the $75 payment collected as a gesture of goodwill. Although we don't appreciate the false accusations, we hope that her payments continue. Please note that we attempted to call Ms. [redacted] to discuss her complaint on July 23, 2015 and left a message. As of the writing of this response, we have not received a return call from her. Sincerely, [redacted] Director of Client and Government Relations

Thank you for giving Supportkids Services, Inc. (“Supportkids”) the opportunity to respond to the above-referenced complaint filed by Ms. [redacted]. Ms. [redacted] is the daughter and administrator of [redacted]’s estate who passed away May 17, 2014. Ms. [redacted] originally signed a contract with...

Supportkids in 2002, and renewed our services on May 10, 2011.    Supportkids issued a garnishment order to the non-custodial parent’s income source.  Payments began and continued to be received by Supportkids until March 5, 2014.   Supportkids contacted the Social Security Administration (SSA) to find out why the payments stopped. At that time, the SSA stated payments had not stopped and did not know where they were being sent.  Supportkids has contacted the SSA several times since then.  On April 25, 2016, Supportkids spoke to an employee of the SSA and was informed the address where future payments would be sent was updated back to Supportkids.  This has not happened.  During the same conversation, the representative indicated that determining where the two years of missing payments were sent and recovering those payments would be difficult.  Their financial department opened up an inquiry to recover those funds and stated it would be a lengthy process that could take up to 120 days.    On December 2, 2016, I spent three hours on the phone with several SSA representatives, and I was ultimately referred back to the local office.  I informed the local office of the issue and emphasized the 34 months of trying to resolve it.  I requested a supervisor, and I was told to send a fax to the attention of the manager with an explanation.  As per his instructions, I faxed a letter to the SSA.  In addition, a follow-up call was made to Ms. [redacted] on December 2nd.  I have a calendar reminder to follow-up with the SSA in 10 days.    While we understand this is frustrating for Ms. [redacted] and a very unfortunate situation, Supportkids did not cause the problem.  As we are also frustrated with the SSA’s handling of this case, we are spending quite a bit of time to help resolve the matter, and we will continue to assist with this matter in the hopes that it can be resolved.   We apologize for any oversight in not responding Ms. [redacted]’s messages promptly, and we will make an effort to get back to her more promptly in the future.    In summary, Supportkids has not received a payment since March 2014.  All payments we have received were disbursed as per the contract.  Supportkids does not owe Ms. [redacted] $2,288.80 as we never received those funds.  If and when we do, they will be processed promptly.  We will continue to work on this matter, and we sincerely hope the funds will be tracked down by the SSA so the matter can be resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]I do not agree with [redacted], [redacted], [redacted] and [redacted] these are some of the names I have received mail from over the years, if Supportkids, INC are Supportkids Services, INC are just Supportkids  have filed bankruptcy in 2009 why am I still receiving harassing letters from them. I have forward a CEASE AND DIEASE letter to there company, I would appreciate not receiving any more mail are harassing letter from which ever COMPANY NAME they are operating under.                                     ...⇄ Thank You  [redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
I did not sign up for them to place only phone calls. The child support agency has placed phone calls. They have not obtained any information other than the information I have provided. As for that 1 payment they received, he is known to make random payments. The children do not receive any of the $450 initial case fee.  I definitely thought they would do more than place phone calls or I never would have signed up to give someone 33% of my $240 a month child support payment. Even they have admitted that they have not made any sort of contact. l do not feel they are entitled to anymore than the $260 they have received. Especially when all they are doing is placing calls. It is sad they lead parents to believe they have all these methods that the state doesn't have to get you to sign up. Of course if you think a company can get child support that is owed to you, you will jump at the chance to sign up. I thought they could locate so that he could be served his warrant and enforce the child support order. I quickly realized this is nothing but a scam to tie their selves to your child's child support. If he makes a payment 10 months from now they will collect 33% of my child's support for doing nothing put placing phone calls with no response. They know he owes 4000 plus so 33% would be a nice payment for doing nothing.

Thank you for giving
Supportkids Services, Inc. (“Supportkids”) the opportunity to respond to the
above-referenced complaint filed by Ms. [redacted].Ms. [redacted]
contracted with Supportkids on July 6, 2015, and her case was accepted on July
8, 2015.  In her application,...

she claimed
that the non-custodial parent on her case had an arrears balance of $4,180.00,
and the last time she received a child support payment was in April 2014. Once
Supportkids accepted her case, we immediately began to prepare her case to be
sent to an enforcement specialist.  It is
during this time that we work to get the proper documents to the state child
support agency, while simultaneously attempting to locate the non-custodial
parent.  The locate specialist works to confirm
information provided on the application and search for updated addresses, phone
numbers and possible employers.  During this time, Ms.
[redacted] contacted our office.  On
one of the calls, she indicated that the non-custodial parent contacted her and
stated he was going to mail in a payment.  We informed her that we had left several messages with the non-custodial
parent but had yet to hear back from him.  In addition we made several calls to the company owned by his sister,
where Ms. [redacted] stated the non-custodial parent worked.  Our messages were not returned.  Once confirming that we
had the correct phone numbers and address, the case was dealt to an enforcement
specialist.  The enforcement specialist
started making calls and messages were not returned.  On September 17, 2015, a payment of $260.00
was received.  As per the agreement with
Ms. [redacted], it was applied towards the initial client development
fee.  Several more attempts have since
been made to reach the non-custodial parent. Either a message was left or the
voicemail was full.  On October 5, 2015, Ms.
[redacted] contacted our office to notify us that the non-custodial parent
was going to be arrested, and she did not want Supportkids to take fees if he
paid a bond.  She was informed that
Supportkids does not take fees from a bond unless we helped get him
arrested.  On October 6, 2015, Ms.
[redacted] contacted our office again and stated that she did not think we
did much.  She also stated the
non-custodial parent and his wife are no longer together, and he may be living
with his sister.  She gave his sister’s
name, as well as her husband’s name.  The
enforcement specialist made several more attempts to contact the non-custodial
parent, as well as attempts to contact his sister.  Each call resulted in a message or the
voicemail was full.  Although we have not
been able to secure multiple payments on her case, it is clear Supportkids has
worked her case diligently.  We take
pride in what we do, and we are not a scam nor do we prey on single
parents.  We do our best to help
families, many of which have been failed by not only the non-custodial parent
but also by the government child support agency.  It seems that we are the only entity that is
working her case. Regarding Ms.
[redacted]’s claim that we do not do much, that is inaccurate.  While we are working on some enhancements to
our automated system, it does not report nor will it ever report every single
action we take on a client’s case.  Besides our automated line, our clients have a number of ways by which they
can get in touch with us to discuss their case, and we are always willing to
provide additional information.As of the date of this
letter, we attempted to contact Ms. [redacted], but she has not returned
our call.  We would welcome the
opportunity to speak with her further regarding her claim. We thank you for
your consideration regarding this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you for giving
Supportkids Services, Inc. (“Supportkids”) the opportunity to respond to the
above-referenced complaint filed by Ms. [redacted].Ms. [redacted]
contracted with Supportkids on August 18, 2015, and her case (#[redacted]) was
accepted on August 19, 2015.  She
received a $200...

credit towards our $475 client development fee for the Back to
School promotion.  In her application,
she alleged that the non-custodial parent (“NCP”) owed an arrears balance of 17,050.21,
and the last child support payment she received was in April 2015.  Once her case (#[redacted])
was accepted, it was discovered that Ohio never consolidated her child support
orders.  She had a child support case in
Miami County, Ohio for one of the three children of the NCP, and she had a
child support case in Montgomery County, Ohio for the other two children.  Because there were two cases in Ohio, we
contacted Ms. [redacted] to request that she submit another application for the
second case.  Ms. [redacted] signed a second
agreement on September 21, 2015 (#[redacted]).  Due to the need for two cases, we completely
waived the $475 client development fee on the second case.  On the second case (#[redacted])
opened in September, a form was required by Montgomery County in order for our
address to get updated on her case.  The
form was emailed to Ms. [redacted]. On September 25, 2015, Ms. [redacted] contacted
Supportkids stating she was not aware of our fees and would not be returning
the form. Her first case (#[redacted])
was dealt to an Enforcement Specialist on September 10, 2015, and on September
15, 2015 contact was made with the NCP. 
In the conversation with the NCP, we were given several reasons why
payments were not made.  Ultimately, the
NCP agreed to begin making payments.  On
September 24, 2015, another conversation was had with the NCP in which he
stated a payment of $75 was made on this case. 
The payment arrived on September 29, 2015.  This payment was a direct result of the work
done by Supportkids, and as per the agreement signed by Ms. [redacted], the
payment was applied towards the remaining balance of the reduced case
development fee (net of the Back to School credit that was applied).  A second payment
was received on October 13th, and it was processed the same way.On October 1, 2015,
Ms. [redacted] request to cancel her agreements was coded as received and is
pending review.   Although Ms.
[redacted]’ cases do not qualify to be closed based on the terms of the
agreements she signed, we will honor her request to close both of her
cases.  In addition, despite the fact
that we have already invested time and effort on both cases and that the child
support we collected on her behalf was a direct result of these efforts, we
will reimburse her for the fees retained.