Supreme Airport Shuttle

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response If no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:The answer that I got from Supreme Shuttle was the following: "Hello, Customer claim about lost luggage is to muchSAS is not responsible for these expensesSAS can-not reimburse these expenses" Arvind Sharma Comptroller and Manager Finance" I demand clarification as to what Supreme Shuttle deems as "too much" (with the correct spelling), and as to why they claim not to be responsible for losing my luggageWorst customer service everI suggest to stay away from Supreme Shuttle Regards, [redacted]

From: Arvind S***< [redacted] @regencytaxi.com>Date: Wed, Jun 24, at 11:AMSubject: ReComplaint ID of [redacted] To: [redacted] @myRevdex.com.orgCc: AL S [redacted] , David M [redacted] < [redacted] @regencytaxi.com>Respected MadamSupreme Airport Shuttle, LLC issued Check #*** dated 6/23/amount $to [redacted] silver Spring, MD [redacted] in response of her complaint ID [redacted] of Revdex.comThis is for satisfaction of her parents lossI would like to inform you that this booking and money never received by Supreme Airport Shuttle, LLC but we are returning her loss as customer serviceCopy of the check enclosedPlease close the caseThank youArvind S*Manager Finance Regency Taxi, Inc./Challenger Transportation, Inc.IT Curves, Inc[redacted] G-burg, MD ***www.regencytaxi.comOffice: ###-###-#### [redacted] ***Fax: ###-###-####GO GREENP Please do not print this email unless necessary

HelloSupreme Airport shuttle, Refunded $to [redacted] of [redacted] RD, Lutherville Timonium, MD on August 6, 2015, Proofs enclosedCredit card payment credited to Credit card XXXX*** customer disputed total amount of $and we refunded total $48.Please Close the case and inform to customerArvind S***

Supreme Airport Shuttle, Refunded 33.35 to [redacted] on May 15, 2015, Proof enclosed. Payment credited to [redacted] . Please inform to customer. Arvind S [redacted] Comptroller and Manager Finance

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Horribly rude attendants at the BWI locationWill never attempt to take this service again

07/25/2014This is a letter to advise that we do not want to portray this type of customer Service to our valuable customersThis situation happened due to a miss-comm unication between the driver and the dispatch staffThe driver may have accidently erased from his tablet and did not make
the pickupWe have back up procedures where we follow up with the driver as they have multiple runs that they do on one trip to the airport.Upon the customer calling our Call Center, we were amiss in getting this directly to a supervisor who could have handled in a more expeditious fashionWe have trained our staff on the issues at hand and we use this complaint as a training tool-We have refunded the customer in full in the amount of $on 7/14/We are working to expedite any request on a refund in a more timely fashion.Thank you,Cindy C*** Call Center Manager Supreme Airport Shuttle

Hello
Supreme Airport shuttle, Refunded $to *** *** of *** *** RD, Lutherville Timonium, MD on August 6, 2015, Proofs enclosedCredit card payment credited to Credit card XXXX*** customer disputed total amount of $and we refunded total $Please
Close the case and inform to customerArvind S***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the
responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
The sales rep said it was okay, and she herself input the dataI was told that I should be outside *MIN* BEFORE the departure time6:is NOT the time that I agreed for 7:pick up timeObviously, there was miscommunication on your part
Regards,
*** ***

HelloCustomer gave work number for bookingDriver of shuttle called that number and left messageCustomer was not show and he missed the shuttleRefund is not possiblePlease inform to customer

Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I very much appreciate the Revdex.com assisting me in resolving this matter.Kind Regards,
*** *** ***

HelloSupreme Airport Shuttle, had Refunded $and $to *** *** *** on August and August 12, 2015, Proofs enclosedand we refunded total $81.Please Close the case and inform to customerArvind S*Comptroller & Manager Finance

April 25, Dear *** ***,This is in response to the complaint from a trip on 3/18/14, ID ***.Supreme Airport Shuttle apologizes for the poor service provided by its driverThe customer has been provided a full refund of the fare amountThe driver involved was
suspended and trained on fatigue managementA letter of apology has been sent to the customer.Sincerely

DEC 2014Dear *** ***.Supreme Airport Shuttle wishes to respond to your letter and the complaint filed under your ID ***Supreme Airport Shuttle is sorry for the inconvenience suffered by this client and has made a full refund / reimbursement for both the trip from and to
*** AirportSupreme Airport Shuttle strives to provide excellent transportation service to all of our patrons and is regretful that this client had any problems with our serviceWe hope that in the future this client will seek our service again so that we can demonstrate the quality of service that was not provided in this instance.Best Regards,Sina F
Fleet Manager

HelloCustomer claim about lost luggage is to much SAS is not responsible for these expenses SAS can-not reimburse these expenses.Arvind S*Comptroller and Manager Finance

I made two reservations. The first reservation was on Jan 19, 2016. The driver was polite and picked up my family of 5 inside Joint Base Andrews at the long term parking and transported us to Regan National.
The second reservation on the 9th of February was not such a great experience. First off, we had to find the driver at the Regan National Airport. Next after learning of our destination he started raising his voice and arguing that he is not allowed on the base. How is it that the first driver was allowed on the base but this driver is not? I called their number and the person I spoke to said that after doing a little research, they are told that they are not allowed to enter the base. However, I was not told that when I made the reservations. When the driver refused to drive us to the gate, I told him I will go to the gate guards and talk to them myself. The gate guards were nice and just had to follow protocol and asked the driver for his license to let him drive on the base. The driver could not produce a license so the gate guards could not let him drive on the installation. The base does not provide any shuttle service so we were trying to figure out who to contact in the middle of the night. My husband talked to security forces and they were nice enough to drive us to long term parking. Mind you this was past midnight, it is freezing, and I had two elderly handicap and three children with me.
I called the Supreme Airport Shuttle to discuss this matter and they said that they'll request a refund. They did not call me back. I called on March 1, 2016 to discuss this issue and I spoke with Chrissy, who made the initial reservation. She told me that my refund was denied. I asked her why would that be if it was a breech of contract. My reservation was to take my family from point A to point B. We were not brought to point B. We had to find an alternate point of transportation from good Samaritans to be taken to point B. I asked for their corporate number and she said that this is the only number. Chrissy was no longer taking my complaints because I was "talking over her" or maybe talking too much. She hanged up the phone.

From: Arvind S[redacted]
arial, sans-serif;"><[redacted]@regencytaxi.com>Date: Wed, Jun 24, 2015 at 11:25 AMSubject: Re. Complaint ID of [redacted]To: [redacted]@myRevdex.com.orgCc: AL S[redacted] <**@regencytaxi.com>, David M[redacted] <[redacted]@regencytaxi.com>
Respected Madam
Supreme Airport Shuttle, LLC issued Check #[redacted] dated 6/23/2015 amount $256.00 to [redacted] silver Spring, MD [redacted] in response of her complaint ID [redacted] of Revdex.com. This is for satisfaction of her parents loss. I would like to inform you that this booking and money never received by Supreme Airport Shuttle, LLC but we are  returning her loss as customer service. Copy of the check enclosed. Please close the case. Thank you.
 
Arvind S[redacted]
Manager Finance
 
Regency Taxi, Inc./Challenger Transportation, Inc.
IT Curves, Inc.
[redacted] G-burg, MD [redacted]
www.regencytaxi.com
Office: ###-###-#### [redacted]
Fax:     ###-###-####
GO GREENP   Please do not print this email unless necessary

Hello
Supreme Airport Shuttle, had Refunded $76 and $5 to [redacted] on August 10 and August 12, 2015, Proofs enclosed. and we refunded total $81.
Please Close the case and inform to customer
Arvind S[redacted]
Comptroller & Manager Finance

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response....

If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:The answer that I got from Supreme Shuttle was the following: "Hello, Customer claim about lost luggage is to much. SAS is not responsible for these expenses. SAS can-not reimburse these expenses" Arvind Sharma Comptroller and Manager Finance" I demand clarification as to what Supreme Shuttle deems as "too much" (with the correct spelling), and as to why they claim not to be responsible for losing my luggage. Worst customer service ever. I suggest to stay away from Supreme Shuttle
Regards,
[redacted]

8-11-2015HelloSupreme Airport Shuttle, Refunded $56 to [redacted], Seattle, WA [redacted] on August 5 and August 6, 2015, Proofs enclosed. Supreme Airport Shuttle also issued Check #[redacted] dated 8/7/2015 for Amount $12. Check mailed at above address and credit card payment credited to...

Credit Card [redacted]. Customer disputed total amount $68 and we refunded total $68.Please Close the case and inform to customer.Arvind SComptroller & Manager Finance