Supreme Beauty Supply, Inc.

Date:1-23-Attn: Revdex.com Corporate Office From: *** ***
Subject: Responding for ID of *** Dear Revdex.com corporate office: This incident occurred on 01-02-2017, what happened was the customer took chip credit card out while the transaction was processing as saying “leave card inserted,” then the credit card charger showed “transaction failed: credit card removed.” Therefore, we tried to reenter the chip card to process the transaction I couldn’t contact customer right away because the merchant service who deals with my account was off for new yearSo, when the customer showed up again, I showed her my journal paper which provides the total sales of the day but she has only one charge madeA few days later the customer contacted me while at her bank, I explained to the customer and her banker that the transaction should be dismissed when they have not received the charge information from my bank within couple of days, that is what my bank said After all, the customer got angry and said she did not want to hear no explanation about the situation; however, I will keep trying to solve the problem if she provides her bank’s phone number to me so my bank can contact them to solve this problem Sincerely Yours *** ***

Date:1-23-2017 Attn: Revdex.com Corporate Office  From: [redacted]...

                                         Subject: Responding for ID of [redacted]                  Dear Revdex.com corporate office: This incident occurred on 01-02-2017, what happened was the customer took chip credit card out while the transaction was processing as saying “leave card inserted,” then the credit card charger showed “transaction failed: credit card removed.” Therefore, we tried to reenter the chip card to process the transaction. I couldn’t contact customer right away because the merchant service who deals with my account was off for new year. So, when the customer showed up again, I showed her my journal paper which provides the total sales of the day but she has only one charge made. A few days later the customer contacted me while at her bank, I explained to the customer and her banker that the transaction should be dismissed when they have not received the charge information from my bank within couple of days, that is what my bank said. After all, the customer got angry and said she did not want to hear no explanation about the situation; however, I will keep trying to solve the problem if she provides her bank’s phone number to me so my bank can contact them to solve this problem.   Sincerely Yours     [redacted]  [redacted]