Supreme Cleaners Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

To whom it may Concern;On October 27, 2016, a complaint was filed (ID [redacted]) against Supreme Cleaners for damage done to a DJ Jaz Cold-Shoulder Beaded Dress. The issue lies within the labeling of the dress. The dress in guestion has a label that states that the dress can be dry cleaned but...

not pressed. Our customer believes that the beading melted due to pressing, although the beading melted during the cleaning process. After doing some research on the dress, we have found that the dress is sold at [redacted], online and in stores, and that it has been mislabeled. Online research shows that the cleaning instructions say to spot clean only, and does not give any regard to any specific pressing instructions. I have taken it upon myself to contact the Dry Cleaning and Laundry Institute to notify them of the dress. They are looking into the matter at hand, and will send out an email to all members to forewarn them to prevent this from happening again. As for our customer; we informed her of the damage when it occurred, we did not charge her for the cleaning of the damaged dress and I made copies of the information so that she can take it back to where she bought it and get a full refund. We are not responsible for damage due to mislabeling, the manufacture is. Also, on October 28th, 2016, the day after the incident, she was called to inform her of the mislabeling. Her dress is currently still here, she has not come to look at it or pick it up. I hope that she will take it into her hands to get her entitled refund.Sincerely,Lyndsey L[redacted]Owner