Supreme Cleaners

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[I am responding because the business owner suggested I filed the complaint after we came to agreement on a resolution, but actually I filed the complaint before thatWhen he told me he was not going to do anything to resolve the situation, I filed the complaintHowever, several days after that, he did pay me $150, and I agreed to leave it at thatThus, the matter is now resolvedThank you.] Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: the commutation between the contractor and us is still slow and filled with excuses instead of actions Regards, [redacted]

To whom it may Concern;On October 27, 2016, a complaint was filed (ID [redacted] ) against Supreme Cleaners for damage done to a DJ Jaz Cold-Shoulder Beaded DressThe issue lies within the labeling of the dressThe dress in guestion has a label that states that the dress can be dry cleaned but not pressedOur customer believes that the beading melted due to pressing, although the beading melted during the cleaning processAfter doing some research on the dress, we have found that the dress is sold at [redacted] ***, online and in stores, and that it has been mislabeledOnline research shows that the cleaning instructions say to spot clean only, and does not give any regard to any specific pressing instructionsI have taken it upon myself to contact the Dry Cleaning and Laundry Institute to notify them of the dressThey are looking into the matter at hand, and will send out an email to all members to forewarn them to prevent this from happening againAs for our customer; we informed her of the damage when it occurred, we did not charge her for the cleaning of the damaged dress and I made copies of the information so that she can take it back to where she bought it and get a full refundWe are not responsible for damage due to mislabeling, the manufacture isAlso, on October 28th, 2016, the day after the incident, she was called to inform her of the mislabelingHer dress is currently still here, she has not come to look at it or pick it upI hope that she will take it into her hands to get her entitled refund.Sincerely,Lyndsey L [redacted] Owner

Although the roofing problem was not related to the work that WCI completed, we were more than happy to meet with the customer and introduce a reputable roofing contractor to resolve the roofing problem The customer is well aware that this is not an issue of workmanship on the part of WCIAll correspondence will need to be directly between the consumer and the roofer as WCI has no liability in this issue

WCI take consumer complaints about our service very seriously After a thorough investigation involving the ***'s Renovation *** *** ***, *** *** *** *** and *** *** *** ***, here is a synopsis of the underlying issues that caused the construction
and permitting delays, and the lack of communication between the ** and the client Also attached is the resolution to the issues.What caused the issues: POOR COMMUNICATION BETWEEN *** *** and CLIENTCHANGES MADE TO THE SIZE OF THE SLAB BY THE HOMEOWNER AFTER ORDERING THE COVER, BUT PRIOR TO COMMENCEMENT OF CONSTRUCTIONPOOR MANAGEMENT OF EXPECTATIONS OF COMPLETION BY BOTH THE *** *** AND **Explanation of the Issues:When the job was originally quoted, there was not an existing patio in place Mr*** indicated to his *** *** that he had already lined up someone to pour a patio slab of a size consistent with the size patio cover that was being ordered from WCI However, when the *** *** came out to survey the patio so that construction could begin, it was discovered that the the patio had been poured larger and without a permit or inspection by someone not affiliated with WCI Group, Inc Because the patio slab was significantly larger than what Mr*** had indicated it would be when he purchased the patio cover from his *** ***, it necessitated re-ordering the patio cover in a larger size to accommodate both the new pitch and slab coverageas required by codeThis change in size necessity should have been communicated clearly to the homeowner and his *** *** because the cost of the new cover was significantly higher by about $ A updated survey of the project would also have been required at a cost of around $ The permit/inspection for the patio slab had also never been obtained by Mr***'s other contractor so that complicated WCI 's ability to apply for the proper permits for the patio cover Unfortunately during this time, the ***'s ** was also undergoing surgery and treatment for cancer, so communication of these issues were never addressed clearly with Mr***, his *** *** or *** *** While his **'s illness is an explanation , it is not an excuse, and we freely admit that the ball of communication was droppedIn addition to re-ordering delays and ** delays due to surgery recovery time; there were also the usual construction delays due to ***'s wet summer weather and a prioritization of manpower Our work crews are in much higher demand during the spring & summer months and as much as we would like to give an $job the same level of attention as we do a $30,job; in construction, the realities are that smaller jobs cannot be given the same level of priority as larger projectsThis "pecking order", too, should have been explained to the client by his *** *** so that Mr***'s expectations could have been better managed upfront. How it was resolved: PERMITS AND INSPECTIONS WERE OBTAINED FROM *** COUNTY FOR THE PATIO COVER PRIOR TO COMPLETION PATIO CONSTRUCTION WAS COMPLETED TO CODE & FINAL INSPECTION WAS PASSED CLIENT NOT CHARGED FOR CHANGES HE MADE PRIOR TO CONSTRUCTION, NOR WAS THERE A CHARGE TO UPDATE THE SURVEYExplanation of the Resolution:As a gesture of our goodwill and by means of apology for the lack of communication from the ** during construction, WCI has agreed that Mr*** will not be charged the difference between the cover he ordered and the increased cost for the larger patio cover he needed because of his other contractor pouring the patio slab larger than stated it would be in his contract with WCI This is a concession valued at around $ In addition, our ** worked with the *** County permitting office to get the entire project through the permitting and inspection process without the additional expense to the client of a second survey for the new size cover and slab, saving Mr*** another $ The work has been completed and has passed final inspection with *** County Mr*** has a Lifetime Installation Warranty on WCI's labor and a materials warranty from the manufacturer of the patio cover that would address any issues which may come up in the future.*** ** ***, *** ** ***

I'm a bit disappointed that she filed a complaint because I thought this was resolvedThe problem was that the customer assumed that we shrunk her pantsWe followed all the instructions on the garments provided and customer claimed that they had shrunkNormally, we are not liable for this,
specially since all the instructions were followedBut, at Supreme Cleaners we aim towards customer satisfaction and seeing that she was a new customer we did not want her to give us any bad reviews and so we gave her a check of $She seemed satisfied with that as it was more than we should have gave herSo I do not understand why she is making more allegations.Supreme Cleaners

[I am responding because the business owner suggested I filed the complaint after we came to agreement on a resolution, but actually I filed the complaint before thatWhen he told me he was not going to do anything to resolve the situation, I filed the complaintHowever, several days after that, he did pay me $150, and I agreed to leave it at thatThus, the matter is now resolvedThank you.]
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:On 5-17-16 the representatives of WCI and their roofing contractor met with us to discuss the problem and told us the would meet back with us to help with a solution to the problem. We haven't received any response to their offer of assistance to the issue. All we got is phone calls to say that they are looking into the issue and would get back with us. We realize that the roofer had made certain mistakes in the roof installation but we have never said that WCI was totally correct in their appraisal in the situation. Our MAIN complaint with WCI is their lack of regard for it's customer service responses having been told various excuses why they can't meet with us to resolve the problem like they offered to do.
Regards,
[redacted]

Company's response below.#[redacted]-Response to complaint [redacted] ([redacted]) spoke with customer (Mrs. [redacted]) in reference to complaint #[redacted] that her [redacted] submitted on 5/10/2016.  Within 1-2 days WCI responded.  It was determined that the problem was due to poor...

installation by her roofer.  Mrs. [redacted] count not reach the roofer, as they seem to be out of business.  Mrs. [redacted] did mention this roofer had several judgments against them at this time.  WCI sent one employee to check the job and take pictures.  We then had our [redacted] and [redacted] inspect the issue, at which time, it was confirmed that the recent work completed by WCI Group was not the problem.  The problem was poor installation by the roofer procured by the complainant.  It was told to the homeowner that they would need to contract with [redacted] to repair any damage.  [redacted] informed Mrs. [redacted] today (6/7/2016) that our [redacted] will follow up with [redacted] to fix the problem.  WCI has no liability in this matter.  Repair work is between the customer and [redacted].

Complaint: [redacted]
I am rejecting this response because: the commutation between the contractor and us is still slow and filled with excuses instead of actions.
Regards,
[redacted]