Supreme Energy Inc.

Fantastic service !! Rented a new furnace , and my bills dropped within months !! So happy they approached me !

Complaint: ***
I am rejecting this response because:
In response to Supreme's Message, this is my view: The relationship was less than two years and involved a very few transactions, but there were at least six administrative errors which I have documented (available for review), including an unauthorized credit card charge that Supreme failed to mention. All of the errors were in favor of Supreme. It is unreasonable to believe that any business can make that many mistakes unintentionalleast some of the mistakes, if they were mistakes, should have been in my favor. Supreme also failed to mention that they wrongfully sent collection letters and then instituted a lawsuit for damages over and above the amount actually owed, including interest, penalties for late payments and disallowed discountsSimply stated the courtesy discounts were not discounts, but only corrected overcharges that resulted from Supreme's not sending bills correctly. The correct address was furnished several times. The lawsuit settled for only the original/corrected/reduced amount owed. Supreme's president is a lawyer, so Supreme's resorting to bringing lawsuits to improperly pressure its customers is an easy but questionable practice. The last $charge is a great example of one of Supreme's mistakes. This was a small charge (if you do enough of these, it adds up), but Supreme failed to mention that service was done on two similar units on the same day and pursuant to the same agreementThe repairmen were told not to do anything beyond the maintenance agreement without telling me. I was there when the repairs were done-the sight glasses in both units were fine, but both were replaced without notice that the cost was not "included." I received a bill for one sight glass, but not the other. When, in the middle of the heating season, I was notified my accounts were going to be closed, I objected and pointed out that I had a one year agreement that covered burner service and parts until next heating season. Supreme never responded to my question of how and why they had the right to terminate a one year contract in the middle of the year. Clearly, there was no answer, because there was no reason. When one of the "serviced" burners stopped working in January, I called Supreme, and they refused to respond for service or to deliver fuel. I had spend additional time making very costly emergency arrangements to have the repairs done, since there was no coverage by a service/maintenance agreement. In summary, Supreme's message tells less than half the story. The complete story is that Supreme's business practice is to make mistakes in their favor and "bully" clients. In this case that practice didn't work, although it has caused me to waste a great deal of my timeTheir message's final statement about their having no other option but to relinquish my account is amusing at best. Supreme's option (more accurately, its legal and ethical obligation) was to perform its agreement. Please let me know if you need to be furnished with anything further or if you have any questions. Finally, it is apparent that my lack of trust in Supreme is, as shown in the Reviews below, shared by many others in the marketplace
Regards,
*** ***

I have just had an encounter with Supreme Energy, OttawaIf you really need a new furnace its not a bad deal, however, the furnace is not freeYou may save % on your gas and electric bills but all of that goes to Supreme in the form of just under 11% interest on their financingBe sure to read all the fine print!
I would probably buy at 4%

We have been in touch with Mr*** regarding the damage caused to his ceiling during the course of our central air conditioning installationWe are working out a solution with himWe take responsibility for the damage and will either make arrangements to make the repair or compensate him
to have the repair done by the contractor of his choosing

Summary Over the two years of our relationship with Clubhouse and Mr. [redacted], we made some administrative errors to his account. Such mistakes are always unacceptable, and we work very hard to minimize them. When they occur, we go well beyond what is necessary to make the customer whole, as we did...

with Clubhouse and Mr. [redacted], not only apologizing and reversing incorrect charges, but offering additional discounts and customizing our procedures to respond to Mr. [redacted] special requests. It was clear, however, that Mr. [redacted] was not really interested in finding an effective and efficient solution to his problem, but was looking for some kind of payback for perceived injustice. In fact, in his last conversation with our president, Mr. [redacted] told her bluntly that his main interest in the exchanges documented here had been to cause her to waste time responding to him. Historical Record 1. Clubhouse, represented by [redacted], first became our Cash On Delivery (C.O.D.) customer on February 12, 2015. When he asked to be enrolled as a full service customer, we did so on the basis of our existing relationship and didn’t require him to fill out the usual paperwork. As a result, we did not catch an error to his address in our system. 2. In September, Mr. [redacted] requested service contracts for his properties, which we issued as of that month. He called in October to say he hadn’t wanted them to start untilNovember 1. We notified him two days later that we’d credited the charge for the contracts back to him, and re-issued them for November 1. In mid-November he said he hadn’t decided what to do about the service contracts, and in December he called to say he’d decided not to take them. We issued credits. 3. In the winter and spring of 2016, our credit department attempted to collect an unpaid balance for oil deliveries from Clubhouse. Mr. [redacted] called our customer service department and said that he had never received the invoices. When we investigated we found that, indeed, they had been sent to the incorrect address that was on our records. Unfortunately, a demand letter had gone out in the meantime. Late in the afternoon of April 13, 2016, Mr. [redacted] emailed our credit department, understandably annoyed. 4. April 14, 2016: We responded with our apologies and an explanation of what had happened. We told Mr. [redacted] we were waiving the finance charges that had been levied and had reversed the GP adjustment charge which had been added to his balance. The GP adjustment is a price adjustment between our market rate and the NJ Citizen Action Oil Group discounted price (a.k.a NJCAG - the fuel buyer's co-op Mr. [redacted] references in his complaint letter). When an account is past due, this adjustment is made to reflect the difference in price, but, as we explained to Mr. [redacted], this clearly would not apply since he had no received the invoices in question. 5. In an April 14 email, Mr. [redacted] expressed unhappiness that we referred to “waiving” charges; he accused us of making “intentional ‘mistakes’”; and demanded a new itemized invoice. That same day, our controller, [redacted], replied with a detailed accounting of the charges and the amounts to be voided. 6. On April 15, 2016 Mr. [redacted] emailed Ms. [redacted] complaining about her use of the term “courtesy discount” to refer to the reversal of the GP rate adjustment. On April 20th he emailed again saying he was waiting for responses to his emails, although there were no outstanding questions, and indicated that he considered that “the account remains in dispute.” 7. April 21, 2016: After a number of attempts to reach Mr. [redacted] by phone so we could explain in detail, Ms. [redacted] emailed Mr. [redacted] again with a breakdown of the amounts due, including the waiver of finance charges, reinstatement of the NJCAG discount, and additional courtesy discounts in recognition of the inconvenience we had caused Mr. [redacted] by having the incorrect address in our system. Mr. [redacted] responded asking for an explanation of the word “courtesy,” and answers to “other questions.” It is still unclear what other questions he was referring to, since our review of the correspondence shows no unanswered issues. 8. April 29, 2016: Email from Mr. [redacted] to Ms. [redacted] referring again to Ms. [redacted] 4/21 email and demanding that instead of “courtesy discounts” we issue him a “waste my time” discount. 9. May 4, 2016: Still not having received payment from Clubhouse, we put the account on “legal” status and the next day sent a letter to Mr. [redacted]. On May 17, Mr. [redacted] emailed Ms. [redacted] threatening Surpeme Energy with legal action. 10. June 24, 2016: SEI president [redacted] spoke with Mr. [redacted]. He paid in full, and she agreed to put extraordinary measures in place to monitor his account and ensure future bills were mailed according to his precise instructions. His account was reinstated. 11. November 1, 2016: Clubhouse purchased new Supreme Choice Heating Plan service contracts for both accounts and received the NJCAG discount. Because he bought plans for two accounts, he was entitled to an additional discount, which we neglected to apply. Mr. [redacted] noticed the mistake and brought it to our attention. On November 14th, Ms. [redacted] sent Mr. [redacted] a corrected statement. He responded with a demand that we confirm that the statement did not reflect a “courtesy” discount. Ms. [redacted] did so in an email that same afternoon. 12. December 9, 2016: Mr. [redacted] sent an email questioning a charge for $1.68 for a boiler site glass replaced during annual maintenance of one of his units. December 13th Ms. [redacted] emailed explaining that the part is not covered under his plan. [Clubhouse’s plan, the Supreme Choice Heating Plan, does not cover the part. The higher priced Supreme Choice Heating PLUS Package, which Mr. [redacted] did not select, does cover it.] Mr. [redacted] also objected to the part being replaced without his authorization. 13. December 16, 2016: Mr. [redacted] emailed Ms. [redacted] asking for an explanation of the invoice he had received that day. 14. December 23, 2016: Ms. [redacted] emailed Mr. [redacted] that, although the $1.68 charge for the glass was legitimate, we were crediting it to his account as a courtesy. She informed Mr. [redacted] that, since we were not meeting his needs, we were closing his accounts effective immediately. She explained that SEI would send him a check to reimburse him in full for the cost of his service contracts. Check number [redacted] for $300.80 was mailed to him that same day. 15. On January 6, 2017 he emailed Ms. [redacted] that he considered Supreme Energy to have breached our contract with him by virtue of our “unilateral termination” of the service agreements. However, Mr. [redacted] had already cashed the reimbursement check three days earlier, clearly accepting the termination. 16. January 15, 2017: Mr. [redacted] called for burner service and was reminded by our customer service representative that his account had been terminated and therefore we would not provide the requested service. At this point, we have done all we possibly can to resolve Clubhouse’s issues and, failing to do so, have had no other option but to relinquish the accounts. Please let me know if you need any further clarification of any of this information.

Complaint: [redacted]
I am rejecting this response because: I was in no way responsible for the "discharged hazardous substance" that was poured onto my basement.  I was also lied to regarding getting proceeds to put my basement back to how it was before the spill.  
Regards,
[redacted]

Terrible company that could not resolve an issue I've had with my water heater since day 1. They replaced a part for me and decide to charge me out of no where for this part. Called for about 10 months straight and was always given an excuse that the managers could not answer the phone. I would not mind paying for the part if it fixed the problem but it did not do anything. Highly recommend going to another company, looks like I put $7,000 into a machine I could've installed myself with the same results.

After an initial problem with response to problems with my A/C, Supreme Energy did come through and allowed another company to step in and fix the problem they didn't have time to immediately fix during a heat wave, and paid the bill. Once again satisfied.

Finally Ottawa has a great Home service company. One of the gentleman came and walked me through all my energy savings. After installed my new heat pump I saved 50 dollars on my [redacted] bill plus free heat pump.

Last year I was approached by a sales person from this company to replace my oil furnace for a propane one. While I admit, I was skeptical at first , I did hear the young man out in full. Being a retired officer , I learned to always do my research before going forward with a decision. Well, I can honestly say it was the best decision I have made in a long time. The savings were even more than what the young man had estimated , and the company was very responsive to a service call I had made recently. They even changed my old light bulbs to LED ( which are VERY expensive )

This company came to my home and provided a free assessment. I decided to go with them based on the services, and simplicity of the program they were providing.

Overall I am extremely pleased with my decision to go with them ,and have had nothing but positive things to say about them .

[redacted], Inc. serves as Third Party Claim Representatives on behalf of [redacted] Company and the named insured, Supreme Energy, Inc. The claimant, homewowner-[redacted],...

was on an Automatic fuel delivery customer with the named insured. The claimant elected to convert the structurer's heating system to gas and removed the interior fuel storage tank without contacting the insured to 1): cancel the scheduled fuel oil delivery 2): terminate the home heating fuel delivery contract 3): advised the insured that the the interior fuel oil storage tank had been removed [redacted], Inc. incurred approximately $171,000 in remediation costs incurred. The fuel spill site was offically closed by the NJ-DEP. We note the claimant to have a share,comparative fault exposure, based upon the NJ Spill Act, which notes...that a party who cleans up and removes a discharge has "a rigt of contribution against all other discharges and persons in any way responsible for the discharged hazardous substance...".

Terrible company that could not resolve an issue I've had with my water heater since day 1. They replaced a part for me and decide to charge me out of no where for this part. Called for about 10 months straight and was always given an excuse that the managers could not answer the phone. I would not mind paying for the part if it fixed the problem but it did not do anything. Highly recommend going to another company, looks like I put $7,000 into a machine I could've installed myself with the same results.

Customer of the company prior to new ownership for over fifty years and would not renew contract BUT would have renewed it if we renewed on time. And gave excuse that no parts can be found for our oil burner, in 2015 no parts can be found. You lost a costumer, I can find parts for my oil burner all over the place on line, do not use this company. Thanks for nothing.

Review: Supreme Energy poured 300 gallons of oil into my basement, covering my entire basement floor in an inch of oil. This not only ruined our house but also caused health issues. They partially cleaned up the mess, after delays, but failed to compensate us in any way for the devaluation they caused to our house. They also didn't replace anything in our basement after they completely destroyed it and threw away everything that was in it. It was partially finished basement with 4 different rooms and a bathroom. Now it is completely unfinished.

On top of this, they are now suing me for the cost of the clean-up. I will counter-sue for cost to refinish the basement, cost of devaluation of the home (3 agents told me between 100-200k), cost of having to buy another home while I wasn't able to live there, punitive damages, health issues, etc. My kids were unable to start school in the new school, my wife was unable to work, I was unable to commute, our contractor was in the middle of remodeling the house and he walked out because of oil issue, my kids have had health issues, our basement now floods when it rains, and we smell oil occasionally. I will likely counter-sue in excess of $2,000,000 based on advice from my family attorney.Desired Settlement: I want money to be compensated for the cost to refinish my basement to how is was before, the loss that you caused to the value of my home, the cost of my replacement home expenses, the loss of income by my wife and myself, and the incredible duress you caused my family for 6 months (punitive damages).

Business

Response:

[redacted], Inc. serves as Third Party Claim Representatives on behalf of [redacted] Company and the named insured, Supreme Energy, Inc. The claimant, homewowner-[redacted], was on an Automatic fuel delivery customer with the named insured. The claimant elected to convert the structurer's heating system to gas and removed the interior fuel storage tank without contacting the insured to 1): cancel the scheduled fuel oil delivery 2): terminate the home heating fuel delivery contract 3): advised the insured that the the interior fuel oil storage tank had been removed [redacted], Inc. incurred approximately $171,000 in remediation costs incurred. The fuel spill site was offically closed by the NJ-DEP. We note the claimant to have a share,comparative fault exposure, based upon the NJ Spill Act, which notes...that a party who cleans up and removes a discharge has "a rigt of contribution against all other discharges and persons in any way responsible for the discharged hazardous substance...".

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I was in no way responsible for the "discharged hazardous substance" that was poured onto my basement. I was also lied to regarding getting proceeds to put my basement back to how it was before the spill.

Regards,