Supreme Energy

After an initial problem with response to problems with my A/C, Supreme Energy did come through and allowed another company to step in and fix the problem they didn't have time to immediately fix during a heat wave, and paid the bill Once again satisfied

Summary Over the two years of our relationship with Clubhouse and Mr [redacted] , we made some administrative errors to his accountSuch mistakes are always unacceptable, and we work very hard to minimize themWhen they occur, we go well beyond what is necessary to make the customer whole, as we did with Clubhouse and Mr [redacted] , not only apologizing and reversing incorrect charges, but offering additional discounts and customizing our procedures to respond to Mr [redacted] special requestsIt was clear, however, that Mr [redacted] was not really interested in finding an effective and efficient solution to his problem, but was looking for some kind of payback for perceived injusticeIn fact, in his last conversation with our president, Mr [redacted] told her bluntly that his main interest in the exchanges documented here had been to cause her to waste time responding to himHistorical Record Clubhouse, represented by [redacted] , first became our Cash On Delivery (C.O.D.) customer on February 12, When he asked to be enrolled as a full service customer, we did so on the basis of our existing relationship and didn’t require him to fill out the usual paperworkAs a result, we did not catch an error to his address in our systemIn September, Mr [redacted] requested service contracts for his properties, which we issued as of that monthHe called in October to say he hadn’t wanted them to start untilNovember We notified him two days later that we’d credited the charge for the contracts back to him, and re-issued them for November In mid-November he said he hadn’t decided what to do about the service contracts, and in December he called to say he’d decided not to take themWe issued creditsIn the winter and spring of 2016, our credit department attempted to collect an unpaid balance for oil deliveries from ClubhouseMr [redacted] called our customer service department and said that he had never received the invoicesWhen we investigated we found that, indeed, they had been sent to the incorrect address that was on our recordsUnfortunately, a demand letter had gone out in the meantimeLate in the afternoon of April 13, 2016, Mr [redacted] emailed our credit department, understandably annoyedApril 14, 2016: We responded with our apologies and an explanation of what had happenedWe told Mr [redacted] we were waiving the finance charges that had been levied and had reversed the GP adjustment charge which had been added to his balanceThe GP adjustment is a price adjustment between our market rate and the NJ Citizen Action Oil Group discounted price (a.k.a NJCAG - the fuel buyer's Mr [redacted] references in his complaint letter)When an account is past due, this adjustment is made to reflect the difference in price, but, as we explained to Mr [redacted] , this clearly would not apply since he had no received the invoices in questionIn an April email, Mr [redacted] expressed unhappiness that we referred to “waiving” charges; he accused us of making “intentional ‘mistakes’”; and demanded a new itemized invoiceThat same day, our controller, [redacted] , replied with a detailed accounting of the charges and the amounts to be voidedOn April 15, Mr [redacted] emailed Ms [redacted] complaining about her use of the term “courtesy discount” to refer to the reversal of the GP rate adjustmentOn April 20th he emailed again saying he was waiting for responses to his emails, although there were no outstanding questions, and indicated that he considered that “the account remains in dispute.” April 21, 2016: After a number of attempts to reach Mr [redacted] by phone so we could explain in detail, Ms [redacted] emailed Mr [redacted] again with a breakdown of the amounts due, including the waiver of finance charges, reinstatement of the NJCAG discount, and additional courtesy discounts in recognition of the inconvenience we had caused Mr [redacted] by having the incorrect address in our systemMr [redacted] responded asking for an explanation of the word “courtesy,” and answers to “other questions.” It is still unclear what other questions he was referring to, since our review of the correspondence shows no unanswered issuesApril 29, 2016: Email from Mr [redacted] to Ms [redacted] referring again to Ms [redacted] 4/email and demanding that instead of “courtesy discounts” we issue him a “waste my time” discountMay 4, 2016: Still not having received payment from Clubhouse, we put the account on “legal” status and the next day sent a letter to Mr [redacted] On May 17, Mr [redacted] emailed Ms [redacted] threatening Surpeme Energy with legal actionJune 24, 2016: SEI president [redacted] spoke with Mr [redacted] He paid in full, and she agreed to put extraordinary measures in place to monitor his account and ensure future bills were mailed according to his precise instructionsHis account was reinstatedNovember 1, 2016: Clubhouse purchased new Supreme Choice Heating Plan service contracts for both accounts and received the NJCAG discountBecause he bought plans for two accounts, he was entitled to an additional discount, which we neglected to applyMr [redacted] noticed the mistake and brought it to our attentionOn November 14th, Ms [redacted] sent Mr [redacted] a corrected statementHe responded with a demand that we confirm that the statement did not reflect a “courtesy” discountMs [redacted] did so in an email that same afternoonDecember 9, 2016: Mr [redacted] sent an email questioning a charge for $for a boiler site glass replaced during annual maintenance of one of his unitsDecember 13th Ms [redacted] emailed explaining that the part is not covered under his plan[Clubhouse’s plan, the Supreme Choice Heating Plan, does not cover the partThe higher priced Supreme Choice Heating PLUS Package, which Mr [redacted] did not select, does cover it.] Mr [redacted] also objected to the part being replaced without his authorizationDecember 16, 2016: Mr [redacted] emailed Ms [redacted] asking for an explanation of the invoice he had received that dayDecember 23, 2016: Ms [redacted] emailed Mr [redacted] that, although the $charge for the glass was legitimate, we were crediting it to his account as a courtesyShe informed Mr [redacted] that, since we were not meeting his needs, we were closing his accounts effective immediatelyShe explained that SEI would send him a check to reimburse him in full for the cost of his service contractsCheck number [redacted] for $was mailed to him that same dayOn January 6, he emailed Ms [redacted] that he considered Supreme Energy to have breached our contract with him by virtue of our “unilateral termination” of the service agreementsHowever, Mr [redacted] had already cashed the reimbursement check three days earlier, clearly accepting the terminationJanuary 15, 2017: Mr [redacted] called for burner service and was reminded by our customer service representative that his account had been terminated and therefore we would not provide the requested serviceAt this point, we have done all we possibly can to resolve Clubhouse’s issues and, failing to do so, have had no other option but to relinquish the accountsPlease let me know if you need any further clarification of any of this information

Last year I was approached by a sales person from this company to replace my oil furnace for a propane oneWhile I admit, I was skeptical at first , I did hear the young man out in fullBeing a retired officer , I learned to always do my research before going forward with a decisionWell, I can honestly say it was the best decision I have made in a long timeThe savings were even more than what the young man had estimated , and the company was very responsive to a service call I had made recentlyThey even changed my old light bulbs to LED ( which are VERY expensive )

Terrible company that could not resolve an issue I've had with my water heater since day They replaced a part for me and decide to charge me out of no where for this partCalled for about months straight and was always given an excuse that the managers could not answer the phoneI would not mind paying for the part if it fixed the problem but it did not do anything Highly recommend going to another company, looks like I put $7,into a machine I could've installed myself with the same results

[redacted] ***, Incserves as Third Party Claim Representatives on behalf of [redacted] Company and the named insured, Supreme Energy, IncThe claimant, homewowner- [redacted] , was on an Automatic fuel delivery customer with the named insuredThe claimant elected to convert the structurer's heating system to gas and removed the interior fuel storage tank without contacting the insured to 1): cancel the scheduled fuel oil delivery 2): terminate the home heating fuel delivery contract 3): advised the insured that the the interior fuel oil storage tank had been removed [redacted] ***, Incincurred approximately $171,in remediation costs incurredThe fuel spill site was offically closed by the NJ-DEPWe note the claimant to have a share,comparative fault exposure, based upon the NJ Spill Act, which notes...that a party who cleans up and removes a discharge has "a rigt of contribution against all other discharges and persons in any way responsible for the discharged hazardous substance..."

This company came to my home and provided a free assessmentI decided to go with them based on the services, and simplicity of the program they were providing Overall I am extremely pleased with my decision to go with them ,and have had nothing but positive things to say about them

Complaint: [redacted] I am rejecting this response because: I was in no way responsible for the "discharged hazardous substance" that was poured onto my basement I was also lied to regarding getting proceeds to put my basement back to how it was before the spill Regards, [redacted]