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Supreme Mid-Atlantic Corporation

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Supreme Mid-Atlantic Corporation Reviews (1)

Review: The issue I am having in April of 2012 I ordered a quote and payed the full amount for a truck body to be fabricated by supreme. In Sept of 2012 I picked up the truck body along with an invoice stating there was no moneys owed. this was expected as I mentioned earlier I had already payed them in full. In May of 2013 I was contacted by supreme and told that I owed them more money due to the fact they missed charged me. at witch point I of course disagreed stating I had already payed the full amount. they responded that they would have to look into the matter and get back to me. the next day I was contacted again and if I could provide tax exemption for**. I said I could not, at witch point they stated it was tax that I owed. I again stated that I payed the full amount quoted me and had received an invoice stating that I owed nothing. I was then told that they would have to turn this issue over to their legal department. A few days later I was contacted by a company called [redacted] & [redacted] who first represented the**elves to be a law firm and began to threaten me with litigation and other legal action. Stating that they had an invoice stating I owed the money that was dated Oct 2012 and I had signed. At witch point I informed them that this was false as I had never signed or even saw such an invoice, and received a final invoice in Sept 2012 as per my agreement with supreme. They then tried to to tell me weather or not the invoice was ever presented to me was of no matter the invoice was still valid, and of course I disagreed. I later found out that [redacted] was not a law firm but rather a collection agency. over the past few months they have threatened me with high interest rates along versus other non factual reasons I owe this money. the latest of witch is to to report this as a "collection item'' on my credit report and filing with such agencies as the Revdex.com. This being what made me think to contact you as to whats my best course of action. thank you very much for your timeDesired Settlement: I would only ask that supreme up hold our original agreement.

Consumer

Response:

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Fri, Oct 11, 2013 at 8:57 PM

Subject: ID [redacted] Att: [redacted]

To: [email protected]

Dear [redacted], Please find attached the documents you have requested form me. There is also a check numbered [redacted] in the amount of $7,055.00 that was deposited by Supreme 7/18/12 that I'm am still waiting for my bank to forward me a copy of. Also please note that the area blacked out on the final invoice was done so by Supreme prior to the the invoice being presented to me. Again I thank you for your time;[redacted]

Business

Response:

October 22, 2013

Dear [redacted]:

This letter is in response to the letter we received on 10/21/13 (dated 10/9/13) regarding a complaint filed by [redacted] (from here on referred to as “the customer”) on 10/7/13; assigned case ID number [redacted]. Complainant states that he has an invoice from Supreme that states he has paid in full. We respectfully request a copy of said invoice as we do not have anything on file matching this description. According to our records and documentation, here is what we know to be the facts and truthful account of our experience with this customer:

• On 6/18/12 a quote for [redacted] was completed and given to “the customer” with an amount of $7,055.00. This quote also stated at the bottom of the first page, below this price that “Pricing may be subject to federal, state, local taxes and surcharges at the time of invoicing”

(exhibit 1).

• “The customer” signed this quote and sent it back to Supreme on 7/17/12 (exhibit 2)

• On 7/25/12 the order generated an acknowledgement (exhibit 3) from Supreme that showed a total amount due of $7,478.30; which included $423.30 of Pennsylvania sales tax and a statement underneath the tax line that stated “FOB Shipping Point Federal Excise Tax may

apply at the time of invoicing, sales tax may apply at the time of invoicing”.

• On 7/26/T2 “the customer” submitted payment to Supreme in the amount of $7,055.00 with his check #[redacted].

• On 9/21/12 a Bill of Lading (Exhibit 4) was produced indicating that that the Van Body ordered by “the customer” was complete and ready for pick up with a total amount due of $7,478.30.

• On 10/8/12, per a copy of the signed Bill of Lading (Exhibit 5), “the customer” picked up the van body. When “the customer” signed the bill of lading, the $7,478.30 collect amount was crossed out.

• On 10/9/12 the invoice for the order was processed ([redacted]) in the amount of $7,478.30 and mailed to “the customer” on the same day. This invoice (exhibit 6) shows the sales tax line item in the amount of $423.30 as well as the subtotal of $7,055.00 and grand total of $7,478.30.

• In November and December of 203 2 the Tax Department Supervisor ([redacted]) tried calling “the customer” several times trying to resolve the tax balance due and left several messages on his voice mail asking him to return the call. No return calls were ever made.

• On 3/8/13 our Accounts Manager, [redacted], called and spoke with “the customer”. He stated at that time that he paid the amount on the invoice. She then e-mailed him and asked him to provide us with a copy of the invoice that he paid from.

• On 3/26/13 no response had been received and **. [redacted] e-mailed “the customer” again.

• On 4/1/13 he responded by sending a copy of the quote that was issued on 6/18/13. **. [redacted] then asked him if he had any kind of sales tax exemption paperwork.

• On 4/5/13 **. [redacted] had not received a reply and sent another e-mail to “the customer”

• On 5/1/13 **. [redacted] had still not received a reply and sent another e-mail to “the customer”, this time receiving an automated response that his mailbox was full.

• On 5/6/13 **. [redacted] called and left a voice mail message for “the customer”

• On 5/15/13 **. [redacted] still had not received any kind of reply, called and left another voice mail message for “the customer”

• On 5/20/13 **. [redacted] e-mailed [redacted] (Tax Supervisor) to ask for her input on the situation. **. [redacted] responded that “the customer” appears to be the end user and would therefore be considered taxable on this purchase. Supreme had already submitted this sales tax amount to the PA Department of Revenue on their December, 2012 returns. Credit memo to remove this tax balance due from the customer’s account cannot be done unless documentation can be provided showing an exemption or sales tax already paid; the amount is therefore due and payable.

• On 5/20/13 this amount ($423.30) was turned over to [redacted] for collection.

• Please see Exhibit 7 for copy of [redacted]’s notes and records regarding the contact they have had with “the customer” regarding this issue.

• On 10/21/13 received letter from Revdex.com regarding this issue.

Supreme has made numerous attempts with “the customer” to resolve this issue in good faith prior to turning this over to [redacted]. Many times he did not return phone calls or e-mails regarding this balance due. Even upon request, at no time has he provided us with any kind of document that was marked “Paid in Full” by Supreme, nor has he made any kind of reference to not being taxable or that he had already paid the sales tax to the agency (PA Dept, of Revenue). The only document provided was a signed copy of the quote that clearly states at the bottom of page 1 that tax may apply at the time of invoicing.

At the bottom of the Customer Experience Information page, under the “Desired Outcome/Settlement” section, it states that he would only ask that Supreme hold up the original agreement. We agree with “the customer” and respectfully request the following: a) “the customer” please submit the balance due of $423.30 immediately, b) submit to Supreme tax exemption paperwork proving that sales tax on this body is not applicable or c) provide Supreme with documentation proving that the sales tax was paid at the time of registration. This balance due is not a line item or charge issued by Supreme. We are only acting as agents on behalf of the Pennsylvania Department of Revenue and following Pennsylvania Statute, Title 72, Chapter 5, Article II, Part II? section 7202-Imposition of Tax (Exhibit 8).

If any further information is needed, or requested, please contact [redacted], the Tax Department Supervisor with Supreme Mid-Atlantic Corporation at ###-###-####.

Respectfully,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

- an inaccurate portrayal of the facts

- many of the of the exhibits offered by Supreme were never presented to myself namely (exhibit 3) (exhibit 4) (exhibit 6)

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Description: Auto Services, Truck Bodies

Address: 411 Jonestown Rd, Jonestown, Pennsylvania, United States, 17038

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