Supreme Muffler Shop

This letter is in response to the complaint from " [redacted] ***- [redacted] " about her DodgeTruckOn November the 3rd, " [redacted] " came to Allied with her truck on a tow truck.She came in the shop and talked to Rick and [redacted] about the issues she was having with hertruck [redacted] did a computer check on the vehicle, finding many codes indicating that it hadinternal transmission issuesShe also said she had a bad vibrationThe vehicle had alreadystopped moving so there was no way to test-drive the vehicleRick gave her an estimate for anin-house rebuildShe then asked about a Jasper unit and [redacted] called and got an estimate anda time frame on receiving a Jasper unitWe also got an estimate for installing a used unitAllthese estimates were giving to her to decide what she wanted to doWe recommended shepurchase a stronger toque converter for a little more money because she pulls a lot of weightwith her horse and trailerShe decided that she wanted to purchase a Jasper unit because of thenationwide warranty [redacted] ordered the Transmission and told her when they said deliverywas going to beOn November the 8th " [redacted] 's" Transmission arrived and Allied startingremoving the transmission from her truckUpon removing the yoke from her truck it wasdiscovered that the yoke was cracked so she needed a new yoke [redacted] was calling around tosee if one could be found and the price on one when "***" called to check on her truck so [redacted] told her how much it was going to cost for a new yokeThe yoke had to be orderedfrom the dealer, the only dealer that had the yoke was in [redacted] , where Mrs [redacted] wasstayingWe called Mrs [redacted] to see if she wanted to pick up the yoke and save on shippingcosts but she did notWhen we received the yoke we finished assembling the truckOnNovember the 14th, Mrs [redacted] called to let us know she was on the way back to the shop to pickup her truckWe told her it would be ready around lunchtimeWhen the repairs was completeRick took the truck for a short test drive, as he does every vehicle we repair, when he retumed hesaid the transfer case out on this truck needed to be repaired also because it was leaking fluid outof the yokeMinutes later Mrs [redacted] arived at the shop to pick up her truckRick was test drivingsomeone else's vehicle so [redacted] told her that the transfer case was leaking fluid outthe yoke and would need be repairedRick came back and explained to Mrs [redacted] that when weremoved the transfer case from the vehicle to install the transmission that they didn't have todrain it because it had no fluid in it and that they had to put fluid in it before test driving thetruck [redacted] called around and got options on a Jasper transfer case as well as a price for otherre-man transfer casesMrs [redacted] decided not to do any more repairs because a friend hadbrought her to [redacted] l to pick her vehicle up and didn't want to be a burden to herAllied told hernot to try and drive the vehicle back to [redacted] because it would only damage it so Mrs [redacted] towed it back to a shop near where she was stayingA few days later [redacted] called and said theshop she had the truck at said that Allied had dropped the transfer case and busted it so she wasgoing to have to pay a core charge on a new Jasper unitRick told [redacted] that we didn't drop thetransfer case or damage it in any wayRick also reminded [redacted] that the transfer case could havebeen cracked because of the vibration that she felt, which was the yoke cracking which can causea crack in the transfer case, and that can explain why there was no fluid in the transfer caseRicktold her that if her mechanic had any questions he would be more than glad to talk to himA fewdays later [redacted] called and told Rick that the shop had put the yoke in wrong causing the bustedtransfer case and that she wanted him to pay for the core charge on the transfer caseRick toldher he wasn't going to pay in cost towards her repairs on her transfer case because a yokecouldn't have been installed wrongThe yoke just slides in and bolts up one wayThe nextmorning, [redacted] called and talked to [redacted] and asked if Allied had a balancer for drivelines[redacted] told her no but if we had a drive shift that needed balancing there was a shop less than amile we could take a vehicle to [redacted] then asked if we took her truck to have it balanced afterinstalling the yoke [redacted] told her no [redacted] then said that Jasper and [redacted] told herthat's what busted her transfer case when Rick test-drove it [redacted] was then reminded of the badvibration she felt and that her yoke was cracked causing it to crack her transfer case [redacted] washauling a horse and trailer when her yoke was cracking causing a bad vibrationShe said in thisletter, she told us in person and also told everyone that would listen that she had a bad vibration.Rick called [redacted] but only got an answering machineHe never retumed his callAfew days later [redacted] from Jasper came to Allied to talk about ***'s truck, Rick showedhim the cracked yoke and explained the situation to him [redacted] said he knew there wasmore to this story than she was telling him [redacted] told Rick that when he got home hewas going to call [redacted] and explain that we did nothing wrong and try and reason with her.We are sorry so many things happened to Mrs[redacted] truck at onceWe tried to help her asmuch as we could [redacted] has changed her story so many times over the last two weeks to try andblame this on Allied, when we know we are not at fault and we have cameras to prove thatnothing happened to her truck while in our careWe also have the cracked yoke that wasremoved from her truckWe feel like " [redacted] has buyers remorse because she was thinking oftrading the truck in the beginning and ended up spending a lot more money than she intended.Again, we are sorry but we are not giving her any money towards her repairs because we are notat fault!Thank youAllied Transmission

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I respectfully decline Allied Transmissions response to my complaintAnd have responded to their accusations as follows: #Their claims that I have "changed my story" are due to the fact that I am NOT a mechanic and have taken it upon myself to educate myself about what has happened to my truck and the correct procedures that Allied Transmissions should have taken with regards to re-balancing the drive shaft when they removed the yoke. # Yes, there was a vibration some miles prior to the truck breaking down and three mechanics have stated that if there were a crack in the transfer case it would not have made it those miles#The main issue that I am fighting is the FACT that after putting in the new yoke, they did not re-balance the drive shaft, took it for a test drive and voila, all of the sudden the transfer case is leaking fluidDue to the FACT that they did not balance the drive shaft, per Jasper Transmission instructions, this caused the transfer case to crack costing me thousands of dollarsTHIS IS THE ONLY THING I AM DISPUTING! Regards,
*** ***

This letter is in response to the complaint from "[redacted]" about her 2008 DodgeTruck. On November the 3rd, 2016 " [redacted]" came to Allied with her truck on a tow truck.She came in the shop and talked to Rick and [redacted] about the issues she was having with hertruck. [redacted] did a...

computer check on the vehicle, finding many codes indicating that it hadinternal transmission issues. She also said she had a bad vibration. The vehicle had alreadystopped moving so there was no way to test-drive the vehicle. Rick gave her an estimate for anin-house rebuild. She then asked about a Jasper unit and [redacted] called and got an estimate anda time frame on receiving a Jasper unit. We also got an estimate for installing a used unit. Allthese estimates were giving to her to decide what she wanted to do. We recommended shepurchase a stronger toque converter for a little more money because she pulls a lot of weightwith her horse and trailer. She decided that she wanted to purchase a Jasper unit because of thenationwide warranty. [redacted] ordered the Transmission and told her when they said deliverywas going to be. On November the 8th "[redacted]'s" Transmission arrived and Allied startingremoving the transmission from her truck. Upon removing the yoke from her truck it wasdiscovered that the yoke was cracked so she needed a new yoke. [redacted] was calling around tosee if one could be found and the price on one when "[redacted]" called to check on her truck so[redacted] told her how much it was going to cost for a new yoke. The yoke had to be orderedfrom the dealer, the only dealer that had the yoke was in [redacted], where Mrs. [redacted] wasstaying. We called Mrs. [redacted] to see if she wanted to pick up the yoke and save on shippingcosts but she did not. When we received the yoke we finished assembling the truck. OnNovember the 14th, Mrs. [redacted] called to let us know she was on the way back to the shop to pickup her truck. We told her it would be ready around lunchtime. When the repairs was completeRick took the truck for a short test drive, as he does every vehicle we repair, when he retumed hesaid the transfer case out on this truck needed to be repaired also because it was leaking fluid outof the yoke. Minutes later Mrs. [redacted] arived at the shop to pick up her truck. Rick was test drivingsomeone else's vehicle so [redacted] told her that the transfer case was leaking fluid outthe yoke and would need be repaired. Rick came back and explained to Mrs. [redacted] that when weremoved the transfer case from the vehicle to install the transmission that they didn't have todrain it because it had no fluid in it and that they had to put fluid in it before test driving thetruck. [redacted] called around and got options on a Jasper transfer case as well as a price for otherre-man transfer cases. Mrs. [redacted] decided not to do any more repairs because a friend hadbrought her to [redacted]l to pick her vehicle up and didn't want to be a burden to her. Allied told hernot to try and drive the vehicle back to [redacted] because it would only damage it so Mrs. [redacted]towed it back to a shop near where she was staying. A few days later [redacted] called and said theshop she had the truck at said that Allied had dropped the transfer case and busted it so she wasgoing to have to pay a core charge on a new Jasper unit. Rick told [redacted] that we didn't drop thetransfer case or damage it in any way. Rick also reminded [redacted] that the transfer case could havebeen cracked because of the vibration that she felt, which was the yoke cracking which can causea crack in the transfer case, and that can explain why there was no fluid in the transfer case. Ricktold her that if her mechanic had any questions he would be more than glad to talk to him. A fewdays later [redacted] called and told Rick that the shop had put the yoke in wrong causing the bustedtransfer case and that she wanted him to pay for the core charge on the transfer case. Rick toldher he wasn't going to pay in cost towards her repairs on her transfer case because a yokecouldn't have been installed wrong. The yoke just slides in and bolts up one way. The nextmorning, [redacted] called and talked to [redacted] and asked if Allied had a balancer for drivelines.[redacted] told her no but if we had a drive shift that needed balancing there was a shop less than amile we could take a vehicle to. [redacted] then asked if we took her truck to have it balanced afterinstalling the yoke. [redacted] told her no. [redacted] then said that Jasper and [redacted] told herthat's what busted her transfer case when Rick test-drove it. [redacted] was then reminded of the badvibration she felt and that her yoke was cracked causing it to crack her transfer case. [redacted] washauling a horse and trailer when her yoke was cracking causing a bad vibration. She said in thisletter, she told us in person and also told everyone that would listen that she had a bad vibration.Rick called [redacted] but only got an answering machine. He never retumed his call. Afew days later [redacted] from Jasper came to Allied to talk about [redacted]'s truck, Rick showedhim the cracked yoke and explained the situation to him. [redacted] said he knew there wasmore to this story than she was telling him. [redacted] told Rick that when he got home hewas going to call [redacted] and explain that we did nothing wrong and try and reason with her.We are sorry so many things happened to Mrs.[redacted] truck at once. We tried to help her asmuch as we could. [redacted] has changed her story so many times over the last two weeks to try andblame this on Allied, when we know we are not at fault and we have cameras to prove thatnothing happened to her truck while in our care. We also have the cracked yoke that wasremoved from her truck. We feel like "[redacted] has buyers remorse because she was thinking oftrading the truck in the beginning and ended up spending a lot more money than she intended.Again, we are sorry but we are not giving her any money towards her repairs because we are notat fault!Thank youAllied Transmission