*** from Supreme Plumbing did an outstanding job solving our plumbing problem We had a leak from an unknown source and *** investigated and quickly found the problem and solved it
I want to be fair and not overact because this has been an emotional experience. It's not relative or pertinent to mention any names so I will not.
I had several plumbing issues; however, the main concern was for a leaking bathroom faucet pipe. Working with American Home Shield (AHS) they selected and choose that I work with Supreme Plumbing. The appointment was set with the Supreme Plumbing Office administrative assistant, and the worker came to my home the following day. The worker was a couple hours late, and upon arrival for the initial appointment he opened the cabinet drawer where the leaking faucet pipe is and without touching or inspecting anything stated it was an easy fix and that he would need parts and would have to come back Monday. It was a holiday weekend, and I could not use the bathroom sink.
For the second appointment, the same worker returned two hours late again, and stayed for about 20-30 minutes, and oddly brought NO parts just a can of something. He spoke in Spanish to his co-worker and although my conversational Spanish is not the best, I did not get a positive feeling about the conversation. He removed a plastic ring from the sink, and said all was completed. The leak looked contained but I had an uneasy feeling, so I choose to put nothing back underneath the sink and it was a good thing that I did not.
After returning from a movie this evening, I came home to a leak worse than when he started. I now have to pay another $75 fee with AHS, because I do not want Supreme Plumbing back out to my home. After 2 failed attempts with Supreme Plumbing my lack of trust is zero with this company.
*** from Supreme Plumbing did an outstanding job solving our plumbing problem We had a leak from an unknown source and *** investigated and quickly found the problem and solved it
I want to be fair and not overact because this has been an emotional experience. It's not relative or pertinent to mention any names so I will not.
I had several plumbing issues; however, the main concern was for a leaking bathroom faucet pipe. Working with American Home Shield (AHS) they selected and choose that I work with Supreme Plumbing. The appointment was set with the Supreme Plumbing Office administrative assistant, and the worker came to my home the following day. The worker was a couple hours late, and upon arrival for the initial appointment he opened the cabinet drawer where the leaking faucet pipe is and without touching or inspecting anything stated it was an easy fix and that he would need parts and would have to come back Monday. It was a holiday weekend, and I could not use the bathroom sink.
For the second appointment, the same worker returned two hours late again, and stayed for about 20-30 minutes, and oddly brought NO parts just a can of something. He spoke in Spanish to his co-worker and although my conversational Spanish is not the best, I did not get a positive feeling about the conversation. He removed a plastic ring from the sink, and said all was completed. The leak looked contained but I had an uneasy feeling, so I choose to put nothing back underneath the sink and it was a good thing that I did not.
After returning from a movie this evening, I came home to a leak worse than when he started. I now have to pay another $75 fee with AHS, because I do not want Supreme Plumbing back out to my home. After 2 failed attempts with Supreme Plumbing my lack of trust is zero with this company.
Gave them two opportunities to show up and they never did nor did they call. I would never use this company, totally unreliable.